94 comments found.
is there a tutorial on how to install and import a demo of this site? I installed the theme, but can’t find the demo I want nor any tutorials to help!
Hello,
Please go to https://jellythemes.ticksy.com/ and create a new private ticket with included login info. We are going to install and set up everything.
Also let us know about which demo would you like to import.
Hello. I love your project, but the last update was on 6 September 2018. Is the project still alive? any support for this? Can I purchase this now?
Hello,
Yes, it is fully working. With any issues please contact us on https://jellythemes.ticksy.com/ and out support staff will be able to help ASAP.
No se puede actualizar con php 8.1
Hello,
Could you go to https://jellythemes.ticksy.com/ and create a new ticket with included login info?
why are you still selling this theme when its broken. It does not even load at all. Kindly assist or issue a refund
Hello,
It is loading. Please make sure that you have the correct version of WP installed.
Please create a ticket https://jellythemes.ticksy.com/ so one of our support staff can help.
I am not pleased with this template at all. DO NOT BUY. ITS A WASTE OF TIME.
First of all the theme has issues with installing on Wordpress. The theme breaks all the time, pages do not update instantly. Some of the pages repeat and also the menu disappears on the rest of the pages you create even when they are not lined to the demo content.
I have been chatting with support back and forth, they do not give solutions, they repeat the issues you ask them to fix. I have been sitting with this theme for over 3 weeks. I am not happy at all and I demand a refund.
We are sorry to hear about your issues. Could you send us your ticket on ticksy, so we can check it.
This theme doesn’t work with the latest version of WordPress due to jQuery issues. Do you plan to update the theme?
Hello,
Please create a ticket https://jellythemes.ticksy.com/ so one of our support staff can help.
Make sure to include your login info.
I will create a ticket, but you haven’t answered my question:
The them was last updated 6 Sept 2018. Are you going to keep updating the theme, or is Sept 2018 where it stops?
The theme is currently compatible with WordPress 4.5.X Do you plan to release a theme update that is compatible with WordPress 5.X and 6.X?
We are going to release a new update ASAP.
Hi, I just tried to installed the sample data but all I get are errors when trying to fetch the files: ... Import WordPress Failed to import Media “slider 2” Failed to import Media “slider 3” Failed to import Media “slider” Failed to import Media “logo-intro” Failed to import Media “Deep Inspire” Failed to import Media “01Electronica_Music_by_Igormaykop951_preview” ... and so on…
I made a clean installed and got the same result. Any ideas what I could be doing wrong? I was following the steps suggested in this tutorial: https://www.youtube.com/watch?v=a-_1Ydce9mk
Many thanks!
Hello,
Please create a ticket https://jellythemes.ticksy.com/ so one of our support staff can help.
Make sure to include your login info.
Every time I click on one of the menu items I get a black screen.
Hello,
Please create a ticket https://jellythemes.ticksy.com/ so one of our support staff can help.
Hello, theme is compatible with WP 5.5??
And also when release WPBakery Page Builder update 6.2. ?
Hello,
We haven’t tested it yet, however it should work. Please contact us on https://jellythemes.ticksy.com/ and we can send you the updated version.
Hi XML file isn’t loading. The WPBakery Page Builder has an update.
Hello,
Please create a ticket https://jellythemes.ticksy.com/ so one of our support staff can help.
Hi, I installed it by following all the steps, including activating the plugins and importing xml data … but it doesn’t work well for me. Please help.
http://dev.zinker.cl/losperales/i fixit!
Hello,
We glad to hear you’ve managed to fix this by yourself. If you’ll have more issues please create a ticket on https://jellythemes.ticksy.com/
Hi. One question before I buy it. Does the theme incluide translations features ?
Hello,
Yes. You can use this plugin https://wordpress.org/plugins/loco-translate/ and muziq-jellythemes.pot from the theme folder to translate the theme.
Hey, Could you please confirm what’s the current version of WP Visual Composer included in the theme?
Hello,
After purchase please go to https://jellythemes.ticksy.com and we’ll send you the latest version.
Hello:
I amunable to sumbit a ticket because the key provided by themeforest does not work. I would like to get in contact with you to detaill my issues.
Web: www.4villains.band
Hello,
Please write your questions here and we’ll help you.
hi one questions: is it possible to add with your free support in music theme a contnuos ajax music player that doesn’t stop music while i change pages? thanks
Hello,
Unfortunately, we don’t provide support on customizations.
Hello, I purchased this theme and gave it to my developers. They are saying the wp version of it is very old and needs to be updated.
They also having trouble importing demo and complete sites a mess.
Will you guys be updating the version anytime soon? Im planning to add a eCommerce plugin and they highly dont recommend it.
If thats the case, can i please be refunded if you cant provide latest wp version.
Please let me know asap Thank you
Hello,
Could you please create a topic at https://jellythemes.ticksy.com/ for this type of questions and one of our staff will be happy to assist.
I am going to contact our developers about this issue as well.
Thank you!
Hi, is this theme compatible to add a eCommerce plugin to it?
Hello,
What kind of eCommerce plugin would you like to add?
With new wordperss the tempalte has many bugs…
For example Visual composer… http://prntscr.com/lvii7dAnd now?
Hello,
Could you please create a topic at https://jellythemes.ticksy.com/ for this type of questions and one of our staff will be happy to assist.
Thank you!
Or please send us login info to your website so I can update WPBakery to the latest version.
Hi,
I have a short question. This template could able to work in multi-language mode?
Thanks, Peter
Hello,
Could you please create a topic at https://jellythemes.ticksy.com/ for this type of questions and one of our staff will be happy to assist.
Thank you!
hello , is it support rtl?
Hello,
Unfortunately, no.
Hello,
Thank you very much for that!
I’ve activated WPBakery so everything is working now.
