31 comments found.
Hola, Compre el tema Cloacking, pero no carga. Dice, debe instalar Visual Composer, cuando intento instalarlo me dice que “la carpeta ya existe” y “error en la instalación del plugin”.
Tampoco me instala el plugins Slider Revolution.
Solicito una solución por favor. Saludos, Gracias
Please try to send your site admin access and ftp access via our support email: support@rstheme.com
Accesos solicitados, enviados! Espero su respuesta!
Accesos solicitados, enviados a support@rstheme.com! Espero su respuesta!
Yes we are checking it and will update you via mail.
Hi,
I purchased your theme and thank you for the nice theme.
I need to know default sizes of light logo & Sticky Logo
Thanks, Raminda
We used demo logo bigger in size and made height 30px height from setting so that logo resolution remain better. For sticky logo you can make height 25px.
check screenshot also https://prnt.sc/kzi8vn
Hi,
My site is ssl and theme loads contents form non ssl website
Mixed Content: The page at ‘https://www.wernos.com/wp-admin/post.php?post=5513&action=edit' was loaded over HTTPS, but requested an insecure font ‘http://fonts.gstatic.com/s/opensans/v15/memnYaGs126MiZpBA-UFUKW-U-hs.ttf'. This request has been blocked; the content must be served over HTTPS.
Please check and let me know hot to fix it “http://fonts.gstatic.com” should be “https://fonts.gstatic.com”
Thansk, Raminda
You can install this plugin https://wordpress.org/plugins/really-simple-ssl/ it will solve you error.
Hi,
No my site SSL working properly but your theme loads contents from NON SSL URL you have to fix it.
but requested an insecure font ‘http://fonts.gstatic.com/s/opensans/v15/memnYaGs126MiZpBA-UFUKWyV-hs.ttf'
go to page edit and check. you have to use secure fonts.gstatic.com
Thanks & Regards, Raminda
Hi,
I have another issue, my server version is Server version: Apache/2.4.34 (Ubuntu) with PHP 7.2.9 and I cannot edit service page with visual editor. I cannot see visual editor and it throw below error. When I try to edit a page visual editor working properly
https://prnt.sc/kzxher . https://prnt.sc/kzxks6Thanks & Regards, Raminda
Please try to send us your site admin access and ftp access into our support email : support@rstheme.com
Hi,
I cant understand why do I need to install plugin. My site already configured to work with SSL and nothing wrong with my wordpress setup. only think you have to define google fonts URL with https instead of http.
Where is the location you define this URL is it in CSS or somewhere else?
‘http://fonts.gstatic.com/s/opensans/v15/memnYaGs126MiZpBA-UFUKWyV-hs.ttf
please change it to https
Thanks & Regards, Raminda
Hi,
Sorry my site is running on VPS. there are lot of sites hosted on it. It is difficult to provide FTP and SSH access. Can you please test using your servers. it happen only with service page editor. visual builder working properly with normal page editor.
Thanks & Regards, Raminda
Hi,
same issue with your flicker URL too
http://api.flickr.com/services/feeds/photos_public.gne?it also should change to https
Thanks & Regards, Raminda
Tomorrow we will upload another update hoping we will fix it for you. Thanks
Hi,
Thanks you for your prompt reply and please fix all the errors with the release.
Thanks, Raminda
Hi,
Did you update the theme I received notification email and Just applied latest copy from themeforest, but still same issue when try to edit service page
Uncaught ReferenceError: tinyMCE is not defined
https://prnt.sc/l05sclThanks & Regards, Raminda
Pages can edit & update, but page builder not working with service & post pages.
Please check and let me know soon.
Thanks & Regards, Raminda
Please try to send us your site admin access. So that we can check the issue. Otherwise no way to help you. So try to send us access please.
Hi,
Please let me know source to change below URL
http://fonts.gstatic.com/s/opensans/v15/mem5YaGs126MiZpBA-UN_r8-VQ.ttfNeed to change as;
https://fonts.gstatic.com/s/opensans/v15/mem5YaGs126MiZpBA-UN_r8-VQ.ttfPlease try to send us your site admin access.
Hi,
Already send it to you via support ticket, I used support > contact author. Please note I don’t want to install any extension to change http to https my site SSL already working properly.
Tell me the location which file do I need to edit to change fonts.gstatic.com URL
I shared my development site admin credentials along with SSH credentials
Thanks & Regards, Raminda
I still not received any email. Please try to send again – support@rstheme.com
How it happened I used themeforest item support form to submit all details. please check spam.
anyway I’ll resend
still not
Please check your email
Your themeforest preview page not working
I got it. After checking everything i will let you know. Thanks
Hi,
Please try to optimize site response time to less than 200ms & other optimizations.
Thanks, Raminda
Hi,
Still you didn’t reply to my email I need to know how to fix reported error & gstatic.com URL change.
Thanks & Regards,
You are not sharing production site url and your shared url is broken. If you will not corporate with us how we can help you sir.
Hi,
You asked me to share URL to identify the issue and I shared my development site details. Yesterday you clearly mentioned you fixed it and I asked you to tell me how to do it. I can do it myself. Clearly I mentioned I cant share my VPS credentials with you. There are lot of sites running on same VPS
You didn’t even reply to my email. Please let me know how to fix it or if you have any patch file please share it with me.
Same time I need to change http://fonts.gstatic.com URL. Give me instructions via email.
Thanks & Regards, Raminda
Shared URL is not broken I asked you to disable chrome safe browsing.
How to set Wpbakery page builder for your pages/post/ post types for fixing page builder issues – https://prnt.sc/l170kf
And from where you selected font??
Hi Thanks a lot why didn’t you tell me later. Please see below screenshot, you just go to page or post edit mode you can see it I need to change URL to https (SSL)
https://prnt.sc/l1742jThanks & Regards, Raminda
Hi, I just got it. You want to fix mixed content issue into backend of wordpress. I just checked this url coming from visual composer editor css. If you will update the plugin then it will again change that url. If you still want to change the urls then you can just search and replace http to https into following files – wp-content/pluginsjs_composer\assets\css\js_composer_backend_editor.min.css
Thanks I’ll try
Okay thanks 
Thanks a lot it okay now 
Sorry to say, first time I didn’t get it. In frontend it’s working good. No mixed content. Also into our theme no issue related to font. Anyway finally you are happy I am also happy. If you will like our theme please try give us 5 star rating and good comments. Thanks again 
hello, is this theme easy to change color ?
Yes, easy to change from theme settings.
Hello! Nice work congratulations! In the files I also find the psd?
PSD files not included but if you want we will try to send it.
Nice Work,
Congratulations! Good Luck With Sale 
Thanks
Congratulations! Nice Work, Good Luck With Sale 
Thanks 
Great Work, GLWS 
Thanks 
Congratulations, Great Work, GLWS 
Thanks 
