Hello,

Thank you very much for your trust and supporting AncoraThemes! Really happy to hear you’re enjoying it

Hello,

Thank you for contacting us!

Before installing the theme, please make sure you unpacked the archive and extracted theme files.

If you try to install the wrong files, you will get missing styles.css file error. This is the most common error that means you are trying to install an incorrect package: http://felizia.ancorathemes.com/doc/#getting_started

Also please check this article: https://ancorathemes.ticksy.com/article/8300/

If you still have any issues, please submit a ticket at https://ancorathemes.ticksy.com/submit/#100007828 – our Support team will be glad to assist you.

Thank you.

frontend works fine

I find problem! because I activate WPBakery Page Builder license and some section used templates from Templates Library!

Hello,

Please submit a request at https://ancorathemes.ticksy.com – our Tech support team will be glad to assist you.

Thank you.

Hello,

Default header style allows displaying 2 icons only: http://prntscr.com/mrvrsb

If you need more options to customize your header, you can use Layouts feature and one of default (predefined) headers’ styles available with this theme (“All in One headers demo” set):

http://felizia.ancorathemes.com/doc/#layouts

So you can create new header layout, copy one of the ready-made layouts from “All in One headers demo” set, customize it according to your needs and specify this header for your website.

If you still have any issues or questions, please submit a ticket https://ancorathemes.ticksy.com/ and get qualified assistance from our Tech Support.

Have a nice weekend!

Hello,

Please submit a ticket in “Pre-sale” category at https://ancorathemes.ticksy.com/, so we’ll assist you.

This doesn’t require support renewal.

Thank you.

Hello,

The support ticket was replied. Please check it.

Thank you!

Very bad theme I have ever used. If I changed the logo, color schemes changed to its default.

Hello,

Have tested logo change on local installation and there were no changes added for color scheme.

If you still have any issues, please provide us with your WordPress detail at https://ancorathemes.ticksy.com/ , so we’ll take a look.

Thank you.

Hello,

Thank you for notifying.

We have installed theme on local server and there is no such error. This error on demo is currently fixed by our developers and will be resolved shortly.

Best regards.

Hello,

Thank you for choosing our theme and contacting us!

Dummy data installation depends on your server settings. Please contact your hosting provider to make sure that your PHP configuration limits are as follows:

- max_execution_time 600, - allow_url_fopen=on, - memory_limit 256M, - post_max_size 32M, - upload_max_filesize 32M

Then re-import dummy data – it will be successful.

In case if you still have any issues or questions after increasing PHP configuration, please submit a ticket https://ancorathemes.ticksy.com/ so we’ll assist you.

Thank you.

Ayarlamaları yaptım yine olmuyor. İmport data yaparken ünlem ikonları çıkıyor ve başarısız oluyor

Hello,

Please submit a ticket https://ancorathemes.ticksy.com/, providing us with your WordPress URL, username, password and ftp-access details to your server (ftp-host, username, password), we’ll install dummy data for you.

Thank you in advance.

Hello,

Thank you for choosing our theme and contacting us!

This error means that sliders were not imported of weren’t imported fully.

Please navigate to Revolution Slider and delete all slides you have (in case if there are presented some).

After that navigate to Appearance> Install demo data> and choose only Revolution Sliders: http://prntscr.com/ibtw8x

In case if you have any issue with that, please submit a private ticket https://ancorathemes.ticksy.com/, providing us with your website URL and access details, so we’ll assist you.

Thank you.

Thank you, it works great now.

Hello,

You’re welcome! Happy to help.

Have a nice one!

Hello Bastrijan,

Thank you for your interest in our theme.

Yes, it is compatible with WordPress 4.8 and 4.9+ versions.

The only thing, for 4.9+ version there should be installed latest version of Visual Composer plugin (that comes bundled with our theme).

Latest version of Visual Composer will be included in next theme update, you also always able to request it in tickets after theme purchase.

Have a nice weekend!

Best regards.

Hello,

I replied to your ticket. Please check it.

Please i noticed the footer of the theme is misbehaving. i keep updating the the theme transfer from ftp but still error. so what do i do

Hello,

Please submit a ticket https://ancorathemes.ticksy.com/, explaining the issue in more details. As I can see footer on your website is looking good: http://prntscr.com/f5se9m

Thank you in advance.

Hello,

Please submit a ticket to our support system and provide us with your website address, Wordpress admin panel login info and FTP details and we will fix the issue.

Hello,

We offer support to all of our customers.

Hello,

Yes, these plugins are included in the package.

Hello,

Unfortunately no. This theme does not support RTL.

Thank you so much!

Thanks a lot!

Thanks you!