483 comments found.
I try to import demo content by one click but doesn’t works. Te nex page said: Error: Internal Server Error (500). Need heelp please. Thank you
Hi stephandali,
There may be a problem with your PHP settings (max_execution_time, memory_limit, ...). Please read our documentation http://docs.theme-sky.com/upstore/#demo-content, check your PHP settings and try again. If it still does not work, please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you check it.
Best regards,
P/S: You should reinstall your site before trying importing again. This will prevent duplicate content.
Can someone point me in the right direction? I set the home page to the game theme, but it does not look the same as the demo that I want. You can see that the colors are pretty different.
https://pasteboard.co/HJI3Sf9.pngAm I missing something? Are there more instructions to get the Game theme going?
Hi drewg23,
You go to Theme Options > Color Scheme tab and select color as my screenshot https://prnt.sc/l98sy8. Please clear caches after doing this.
If you want to install exactly the same as our demo, you can download and install our full demo package here http://downloads.theme-sky.com/.
If you need more help, please open a ticket here https://skygroup.ticksy.com/. Our support team will help you.
Best regards,
Thank you very much for your reply. I have one more issue I hope you can help me with. I just want a single product on the homepage, but when I try to do so it shows a loading indicator and the styling is off. How can I fix this?
https://prnt.sc/l9lkbbHi drewg23,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you check it.
Best regards,
Hello,
The moment I add a product to a “TS Product Deal 2” it does not show. If I leave the “Products” field empty I see a placeholder product correctly.. I even try to add a “demo product” that was imported and “TS Product Deal 2” does not show at all.
Please help.
Hi drewg23,
The TS Product Deals 2 element displays the discounted products in a period of time. You might select products which do not match condition. Please watch our tutorial video https://www.youtube.com/watch?v=2ZRLtqnF8rs&list=PLbyF_EROfxJRnTV6pP6zdAf0Us6pLgDjA&index=6. If you still can not resolve it, please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you check it.
Best regards,
And have translate for Romanian Language? i
Hi dualcreativeserv,
Thank you for interesting in our theme!
Unfortunately, we didn’t check those plugins with our theme yet. If you have the plugin packages, you can send to email themesky.help@gmail.com. We will help you check them.
About translation, you can use the Loco Translate plugin to translate the theme.
Best regards,
i found it, thanks
Hi Pokerfisch,
OK. If you need more help, you can open a ticket here https://skygroup.ticksy.com/. Our support team will help you.
Best regards,
hello,
How to install update of upstore theme?
Thanks
Hi Jeol,
Please read our documentation http://docs.theme-sky.com/upstore/#updating-the-theme.
If you need more help, please open a ticket here https://skygroup.ticksy.com/.
Best regards,
Hello, I’m interested in buying a theme from your package but I want to clear a few things.
I’m new here so please help me with the following answers: 1) If i use the theme for a client i need to buy Extended License? Because if so, I can not afford that. 2) From your experience if I buy the theme I manage to install it in a very short time? 3) After receiving the theme, visual will look like the demo version? 4) It is better to use the local xampp software, or better install the theme in hosting and work on it live.
The store will have over 3000 products and I want to install the theme fast, and to work as quickly as possible.
I’m waiting for your reply. Thank you
Hi leon_84,
1. No, you just need to buy a Regular License. But please note that each license is only used for one website. For more information about license, you can read this article https://themeforest.net/licenses/terms/regular.
2. Yes, it is very easy. You can read our documentation http://docs.theme-sky.com/upstore/#installation or watch our tutorial video https://www.youtube.com/watch?v=IzKIlwFtKpg&list=PLbyF_EROfxJRnTV6pP6zdAf0Us6pLgDjA. If you need help, our support team is always ready to help you.
3. You can import our sample content or install the full demo package. Please also read our documentation http://docs.theme-sky.com/upstore/#demo-content.
4. Both are OK. But if possible, you should install on a hosting. So you won’t need to move your site after finishing. We can also be easy to help you if you need.
With over 3000 products, you should find a good hosting for good performance. For more information, you can read this article https://codex.wordpress.org/WordPress_Optimization.
Best regards,
Thank you for your quick answer. The theme is also translated into Romanian on language pakage, or I can translate it with Loco Translate? Thank you
Hi leon_84,
You can use the Loco Translate plugin to translate the theme.
Best regards,
Hi how can I set the product page to display the description and other tabs on the right under the buy it now button as drop downs like shown in this demo ??
http://demo.theme-sky.com/upstore/shop/mauri-atodi-default/?options=1-1-1-1-1-1-0-0-0Hi paddymull,
You go to Theme Options > Product Details tab. You enable the Product Tabs As Accordion option and change the Product Tabs Position option to Inside Summary. For more information, please watch our tutorial video https://www.youtube.com/watch?v=_lz7VCSzm00&list=PLbyF_EROfxJRnTV6pP6zdAf0Us6pLgDjA&index=8.
If you need more help, please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Best regards,
Hi, I would like to purchase this theme but I want the featured product listing to be in horizontal slider because otherwise by default it is showing vertical listing in mobile. Is it possible to change this to horizontal for mobile view?
Hi jatin111,
Thank you for interesting in our theme!
I don’t understand your question. Could you please give me a screenshot about it?
Best regards,
Image: https://www.dropbox.com/s/yydpoqjne8loh8k/Screenshot_2018-10-10-21-54-45-33.png?dl=0 For mobile view, I need only two products visible in the featured products list at home page and to see rest of the featured products user has to slide horizontally instead showing all vertically. I need just like in the New Arrivals in the following link: http://demo.theme-sky.com/boxshop-furniture/ Please check in the mobile. Theme demo link: http://demo.theme-sky.com/upstore/supermarket/home-fashion-4/?color=blue
Hi jatin111,
It is very easy 
. You just enable slider for it.
Best regards,
Thanks. I will buy this soon.
hi I have ordered the theme upstore but its not installing. I am using the latest version of wordpress,
when I upload it if I click on preview it doesn’t load and shows a HTTP 500 internal service error. It does the same if i click install, it total crashes the site, i then have to rename the theme folder to get the site back online.
I checked the error logs and this is what it says when i try to preview the theme
GET /wp-admin/customize.php?theme=upstore&return=https%3A%2F%2Fwebsite.co.uk%2Fwp-admin%2Fthemes.php HTTP/1.1
mod_fcgid: stderr: PHP Parse error: syntax error, unexpected ‘[’ in /var/www/vhosts/website.co.uk/httpdocs/wp-content/themes/upstore/framework/woo_hooks.php on line 151, referer: https://website.co.uk/wp-admin/themes.php
this is the error when i activate it
GET /wp-admin/themes.php?activated=true HTTP/1.1
mod_fcgid: stderr: PHP Parse error: syntax error, unexpected ‘[’ in /var/www/vhosts/website.co.uk/httpdocs/wp-content/themes/upstore/framework/woo_hooks.php on line 151, referer: https://website.co.uk/wp-admin/themes.php
please can you get back to me asap
thanks
Hi paddymull,
Because you are using an old PHP version. Your PHP version is lower than 5.4. You should contact your hosting provider and ask them to upgrade PHP to version 5.6 or greater for you http://docs.theme-sky.com/upstore/#requirements-compatibility. We recommend that you should upgrade PHP to version 7.2 for greater performance.
Best regards,
thanks i will check this now
Hi there, I am trying to import the demo data (after installing all the plugins) but it throws an error, please send me the file to manually upload the demo data, and where should I upload it?
Hi MishaBotha,
There may be a problem with your PHP configuration. Please read our documentation http://docs.theme-sky.com/upstore/#demo-content, check your PHP settings and try again.
If it still does not work, please open a ticket here https://skygroup.ticksy.com/, give us your website information. Our support team will help you.
Best regards,
Hello,
I am having trouble updating my upstore zip to my wordpress account. it keeps telling me I am “missing style sheets?” May I have some instruction or the latest available updated file for this theme? I have my purchase code and all, if needed.
Hi erix43,
Thank you for using our theme!
Because you uploaded the package which contains documentation, license, ..., not the installable package. You extract your package. You will see the upstore.zip file and install that file. For more information, you can read our documentation http://docs.theme-sky.com/upstore/#installation.
If you need more help, please open a ticket here https://skygroup.ticksy.com/.
Best regards,
Thank you, I have already fixed this and also imported my demo content. How do I get “Spa” version? I want to use that layout please. Any instructions or links to import the “Spa” version? Thank you!
Hi erix43,
After importing demo content, you just go to Settings > Reading. You change the Homepage option to Home Spa https://prnt.sc/l2wepv. Also, you can change header layout and colors in Theme Options > Header and Theme Options > Color Scheme.
If you need more help, please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Best regards,
Hi, How to remove the Add to cart text as it’s getting chopped off: http://cellmate.com.au/cellmate-wp/shop/
Thanks.
Hi TheCodingOven,
Because your product column is small. In this case, you can:
- Display 3 products on a row instead of 4 products. You go to Theme Options > Shop/Product Category. You change the Product Columns option to 3.
- Or use the hover style 2. You go to Theme Options > WooCommerce. You change the Hover Style option to Style 2.
Best regards,
I have built a 2 columns mega menu navigation tab. It works for me in every browser, but when my client goes to the website it would not drop down using Google Chrome. Did I write this code wrong, or their is a bug and does not work on all version of google chrome?
My code:
Need Help?
Answers
Other
please let me know?
Jimmy
Hi Jimmy,
It may be a browser problem. Please ask your client to try updating Chrome, disabling all browser extensions, clearing browser cache and check it again.
If it still does not work, please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you check it.
Best regards,
demo & download page dead on skygroup ??
Hi laurentc2,
We have just reboot hosting. All went back!
Best regards,
I want to add a TS mailchimp subscription block in a footer block. But in settings I do not get any form in the form list. Please guide me about how can I add/create a form for TS mailchimp subscription block.
Hi MaxKhaninc,
First, please check to make sure that you installed and activated the MailChimp for WordPress plugin. Then, you go to MailChimp for WP > Form to add/edit the mailchimp form in there. You can copy the sample form content in our documentation http://docs.theme-sky.com/upstore/#shortcodes.
Best regards,
Thanks
which plugin is best for payment
Hi VRxAcademy,
It depends on payment method which you want to use. By default, WooCommerce provides 4 payment methods: Direct bank transfer (via BACS), Check payments, Cash on delivery and PayPal. You will only need to install plugin if you need another payment method. For more information about configuring the default payment methods, you can read WooCommerce’s documentation https://docs.woocommerce.com/document/configuring-woocommerce-settings/#section-14.
If you need other payment methods, you can find plugin on https://woocommerce.com/, https://codecanyon.net/ or https://wordpress.org/plugins/
Best regards,
when we refresh our website font is change automatically for few second, and when we remove product in cart. cart is not update what should i do to fix it
Hi VRxAcademy,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you check it.
Best regards,
Hi there, I am trying to change the Footer Blocks but on all footer blocks the visual composer is not loading? I tried all Php versions from 5.4 to 7.2 and this is the same on all php versions. Can you check in the theme why is this?
Hi vivko,
You may not enable Visual Composer (WPBakery Page Builder) for Footer Block yet. Please watch our tutorial video https://www.youtube.com/watch?v=oelMMbyosL4&list=PLbyF_EROfxJRnTV6pP6zdAf0Us6pLgDjA&index=4.
If it still does not work, please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Best regards,
when we integrate pay pal we get this error
https://www.paypal.com/webapps/hermes?flow=1-P&ulReturn=true&token=0CN35114RS936783R&useraction=commit&rm=2&mfid=1537357392119_36371bcd79463&country.x=US&locale.x=en_US#/checkout/genericError?code=UEFZRVJfQ0FOTk9UX1BBWQ%3D%3DCAN YOU HELP ME OUT OR SUGGEST ANY SOLUTION FOR THIS.
Hi VRxAcademy,
Please check your settings again. Please read WooCommerce’s documentation https://docs.woocommerce.com/document/paypal-standard/.
Please also read this topic https://www.paypal-community.com/t5/About-Payments-Archive/quot-We-aren-t-able-to-process-your-payment-using-your-PayPal/td-p/760973. It may also help you.
Best regards,
Hello. Why in demo download without demo fashion 2?
Hi nguyenduchuy,
The fashion 2 home page is in the default store package. The default store package contains all fashion home pages.
Best regards,
Hello. Where can I go to see how to set up a fashion 2
Hi nguyenduchuy,
After installing the default store package, you will see the Home Fashion 2 menu item under the Home menu item.
If you need more help, please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Best regards,
I installed it. thank you very much
