Hi,

The problem is from custom css. Please remove the display:none code https://imgur.com/a/s1tJzxz

Thanks you so much for solving the problem. However, when removing the display none, the categories on the slider will go back. How can I remove the categories display on the main page slider? Thanks in advance.

Hi,

Please use the below code to remove categories from slider

.slides .vw-post-categories { display: none; }

Hi,

The theme is will not add new font file automatically. Creating separate plugin would be better (and using function wp_enqueue_style https://developer.wordpress.org/reference/functions/wp_enqueue_style/ for adding a css with your font files )

My designer made the purchase on my behalf when they installed it. I might have a license number somewhere. But if the theme is on my site, obviously I purchased it. I don’t know how else i would get it. Are you going to make me track down my license from 3 years ago?

I am the purchaser of the theme (I have a badge because I’ve owned it for 4 years). Here is a link to a discussion we had 4 years ago. Can you please answer my question? https://themeforest.net/item/neue-smart-modern-magazine-theme/7951727/comments?page=26&filter=all#comment_8662489

I’d still value a reply to this question. If I need a “purchased” tag, how exactly do I get one for a theme I bought 5 years ago?

replied via email

Could you possibly re-send as I’m afraid I didn’t get it

Hi,

The email was send to yourname@gmail.

I can't login with that credentials.

Anyway, Its seems you're using wordpress.com which may unable to edit theme file.
Please try this plugin https://wordpress.org/plugins/insert-headers-and-footers/ for inserting any scripts into site footer.

Hi,

Please try using cache plugin https://wordpress.org/plugins/wp-super-cache/ to improve site performance.

Thank you – in the past Siteground told me to not use w3 cache and use siteground optimiser for cache instead.

I just ticketed them and this is what they said.

Me to SG:

So I ticketed the plugin and the template.

The plugin is still waiting. The template said install WP Super Cache plugin to fix your issues.

We have done this, and 503’s this morning are down – good news!

The issues is SG told me to uninstall another cache plugin W3 and use SG Optimizer

So now I have SG Optimizer and Super Cache running.

Can you run a report and see if this has removed the issues of child PHP mentioned above and the issue with string translation?

Also there is an error with the Super Cache it says see help which is below

Garbage collection of old cache files won’t work if WordPress can’t find wp-cron.php. If your hostname resolves to 127.0.0.1 it could be preventing the garbage collection from working. Check your access_logs for wp-cron.php entries. Do they return a 404 (file not found) or 200 code? If it’s 404 or you don’t see wp-cron.php anywhere WordPress may be looking for that script in the wrong place. You should speak to your server administator to correct this or edit /etc/hosts on Unix servers and remove the following line. Your hostname must resolve to the external IP address other servers on the network/Internet use. See http://yoast.com/wp-cron-issues/ for more. A line like “127.0.0.1 localhost localhost.localdomain” is ok.

127.0.0.1 example.com

Do I just copy and past 127.0.0.1 rogtecmagazine.com into that file?

SG:

Pasting content of a ticket is not a good way to show us what has been done, instead please include the ticket ID.

I checked and it seems the issue was discussed at ticket ID: 2812598

As far as I see, there are no more slow php processes generated by the theme.

About the error with the wp-super-cache. Our plugin Sg Optimizer is not compatible with WP Super Cache. Please disable WP Super Cache.

Me:

You have just told me to undo the thing which has just fixed my site. This is the advise i received previously and caused problems.

The site is running better today, after your suggestion but I still have the cron error in the plugin.

Im not sure if to remove the SG plugin or just keep both as it is working right now. Or if the SG plugin blocks the cron file writing.

Could you tell me:

Do I just copy and past 127.0.0.1 rogtecmagazine.com into that file?

Thanks again though!

Hi,

Do I just copy and past 127.0.0.1 rogtecmagazine.com into that file?

I don’t know about internal server configuration. SG should have answer for this question.

Anyway, Theme didn’t create child process of php, It’s just a template system that working on displaying a content. This theme is always using Wordpress API (and didn’t use Cron). I don’t think the child process problem is not came from theme.

Generic solution when has a problem about exhausted resource is using cache plugin which reduce resource usage by serving a page from cache, rather than process a page for every request.

For WP Super Cache, It’s maintained by the same owner of Wordpress. It must be called the best wordpress compatibility of cache plugin. If WP Super Cache can fix the problem but SG Optimizer can’t, I think the SG Optimizer have some problem.

Hi there

Thanks for interesting. NEUE theme has only one placement for menu and logo.

Hi,

The ajax request is using for counting post views. You can disable at ‘Theme Options > Blog > Enable Post Views’.

Hi,

It may from cache. I’ve tested but it loaded in 2.54s https://i.imgur.com/16rITdN.png

Hi there,

Thanks for you suggestion. Sounds great, I will check a possibility for adding this feature.

Any progress on this?

Hi, I just submit a new version to themeforest. Please wait for an email notification for new version (It could be available within 1 day)

Hi there,

Please import this file https://www.dropbox.com/s/4ueq2840uouqn1a/home-4.xml?dl=0 and you will see page name “Sample Home 4”.

I’m not sure because i didn’t tested with this plugin. But in general, It could be works for all themes.

Hi Trying to get the plug in to work. ALl OK if its a blog post page but not if a full width page. Webiste says check the theme is built with Wordpress Default Loop is used in the layout? Any ideas?? THANK YOU

Hi,

Yes, this theme is using wordpress loop (this is also in the themeforest’s coding standard)

Please change page template to “Full Width Page” then save and try edit with elementor.

No, You need to edit the file on main theme.

Hello. Thanks for all the help as usual. Did this get included in the latest update?

Hi,

Yes, It’s already included since v1.9.2.

Hi

Just install this plugin

Hi

Kindly sorry, There is no option to change layout ratio like that.

Hi

I’ve tried Edge for my demo site http://envirra.com/themes/neue/ and not found the problem. Could you please try again for my demo site?

Hi

You can use a custom CSS. Please copy a custom css from the below

.vwspc-section-custom-section+.vwspc-section-custom-section {
    margin-top: 20px; /* Adjust space here */
}

Then navigate to ‘Theme Options > Custom CSS/JS’ and paste into ‘Custom CSS’ option.

Hi I am afraid that that one did not seem to work. I also tried to change to margin-bottom but that did not have any effect. Is there any other suggestions? thanks

The css is already tested on your site. Please copy the css code from this page instead https://gist.githubusercontent.com/anonymous/5ee0e2986edcc08be8a5aefa2b71a82c/raw/ecc1b17936f0560ce3b1299548d17323c1c69672/css.css

Hi

You can use a custom CSS. Please copy a custom css from the below

.vw-instant-search-buton { display: none !important; }

Then navigate to ‘Theme Options > Custom CSS/JS’ and paste into ‘Custom CSS’ option.

Thats great THANK YOU

Hi

These features is not available in this theme. It could be found in third-party plugin.

Thanks. Is it compatible with the Advanced Ads plug-in?

Please check these plugins

Hi

Thanks for your report. I will fix this issue soon.

Hi, I’m back

Please send me an admin account, login url and the page url by using contact form on my profile page. I will have a look into it.