68 comments found.
Hi there!
just wondering if WP 5.x is supported?
If currently not: are there plans and is there an ETA?
Hello and thank you for interest in our product. Sure, but, first you will need to install the Classic editor plugin or disable the Gutenberg editor in the wpbakery page builder settings
Great theme! Are you planning a HTML version of this, without the need for WP?
Hello. At the moment we do not have such plans. Perhaps in the near future we will implement it.
Hi, I recently purchased this theme, read the documentation and starting to edit. I have the child theme activated. I can’t seem to edit the demo templates. Example I’m using the Home Host template but I can’t seem to edit it in editing mode. I can’t click on any of the page parameters.
Hello. Please write your question to our support team using the “Support” tab on the product page.
Hey guys. How do I change the address bar colour on mobile from the default blue? Is there any option in the theme settings?
Hello. Please write your question to our support team using the “Support” tab on the product page.
Is there a way to make sticky header shrink on scroll?
Hello and thank you for interest in our product. Yes of course.
Ok Great. How would I be able to do it? I cant find it in theme settings. Is it some custom code? Our office purchased this theme for a website build. Thanks!
Ok Great. How would I be able to do it? I cant find it in theme settings. Is it some custom code? Our office purchased this theme for a website build. Thanks!
We sent you a sample code that you can test directly on our demo site using the e.g chrome developer tools
Hi, this is Kerem from WPSelected. Hope you’re well!
We prepared a Winner Kit for the authors whose theme has been presented on wpselected.com. Inside the package; you’ll find a couple of banners for your item page, a WPS badge for your demo site and a few versions of our logo to use anywhere you wish.
Since you’re one of our previous winners, we want to send this kit to you too. You don’t have to link them to our site. Just do whatever you want! But please use them for your selected themes only.
To get your WPS winner kit, please send an e-mail us via the contact form on our profile page. And with your permission, we’d like to add your e-mail to our “Author Newsletter” subscribers list.
Hope to hear from you soon!
I keep getting a 504 error when trying to Import Data. Please help.
even manual import gives this error ‘The link you followed has expired.’ I have sent an email, please help!
Hello. Please write your question to our support team using the “Support” tab on the product page.
Hi,
We need to have shop and product images displayed in landscape as well as portrait. If we set the settings in woocommerce and regenerate thumbnails will this work? Or how can we achieve this, can you please provide css.
Thanks.
Hello. Please write your question to our support team using the “Support” tab on the product page.
Hi,
I have sent you 2 support request. 4 days left and no reply.
Hello, We received all your messages (regarding sticky header, ) and answered them. Please check spam folder.
Didn’t receive it. Checked all folders. Nothing in there. Can you please forward this message to me again?
We have sent the answer again for you to the specified @gmail mail in the ticket.
Hi, Despritely trying to chang fornt styles, but cannot find any options anywhere? Theme Settings menu / Single post/page Parameters as mentioned in past comments does not exist? Thanks.
Hello and thank you for purchasing. Please carefully read our documentation (google fonts item) in the theme archive pack. There you will find all the answers to your questions. If you are still experiencing difficulties then you can create a ticket to our support service and we will answer your question more fully.
we are trying to add https://fonts.googleapis.com/css?family=Montserrat:300,400,700 but it doesn’t install, the loading logo just keeps spinning. Yes we have all server setting as per your instructions.
Please write your question to our support team using the “Support” tab on the product page.
yes we have done this already, several days ago, same as original post here?
We have sent the answer again (regarding font-styles) for you to the specified @gmail mail in the ticket.
Yes, its the same as you posted here, which is no answer. Im sorry, but your theme is not very user friendly and support is not very informative. If we cannot get solid answers very shortly we will be requesting a refund. I have sent 2 more requests as per your instructions.
We apologize for the problem on our side. As soon as we solve the problem, we will respond to you promptly. Thank you for understanding.
installed the theme but I am getting an error Parse error: syntax error, unexpected T_FUNCTION in ../wp-content/themes/covercase/inc/settings.php on line 827. Any idea what it could be?
Hello and thank you for purchasing. Please update your PHP to the 5.6 and > version.
Hi, I’m building a website with this template but the header in posts always show search and account links even when I override the header parameter inside the post, is this normal? any chance to hide both and respect the main header in the theme settings??
Hello and thank you for purchasing. Please carefully read our documentation in the theme archive pack. There you will find all the answers to your questions. If you are still experiencing difficulties then you can create a ticket to our support service and we will answer your question more fully.
First of all, it’s a good looking theme. Well done
But unfortunately, I seem to be having some minor difficulties with it: - the global title settings do not seem to be working on blog templates (I have emailed you about it as well, but still waiting for a reply). - the markers on the map widget seem to be moving to a wrong place when using different zoom level, or when zooming manually from the zoom buttons.
Hoping to get those resolved, to take full advantage of this well-made theme
Hello. We received your 2 message (about Theme Settings and Title) and answered it yesterday (and last week.). Just duplicated the answer again. Could you please check a spam folder in case you did not receive anything?
No, haven’t received the reply 
Checked the spam folder as well.
If the answer is the same as first time, then it’s not going to solve the problem anyhow 
As I mentioned in my email, that there is no confusion between page level and global theme title settings.
Global title settings are working correctly on regular content pages, but not on specific pages (all blog grid pages, 404 etc.).
This is not a problem. Please create another ticket for our support team using Support Tab. We will respond to you and provide instructions.
Is there any hope on getting a fix on that map markers widget problem anytime soon? The maps just look so good, would love to actually use it
What widgets do you mean? There are no google map widgets in our theme. Anyway, if you have any problems, you can contact our team team and describe it in more detail.
How do you change the default h1, h2, h3 fonts, styles, etc..?
Hello. It can be implemented using CSS styles.
Congratulations from WPSelected
Your theme Covercase has been selected as one of the best WordPress themes on ThemeForest, for September 2018.
http://www.wpselected.com/wordpress-themes/multipurpose/Keep up the good work!
Hi Aisconverse,
My name is Kax Miller and i’m web developer having experience of 8+ years – i have done many projects on themeforest – if you need an developer please mail me at kaxmiller@gmail.com – thanks
How do I activate my WP Baker?
Hello and thank you for purchasing. Go to wp-admin -> Plugins screen and find the WP Baker in the list. Click Activate to activate it.
Hello, it’s a nice theme, but i want to ask something, why header in blog page is different from the others page? can i change it?
Hello and thank you for purchasing. Please write your question to our support team using the “Support” tab on the product page.
Hey there, very interested in your theme because I’ve been frustrated with the design I’ve been working with. When you purchase the theme, does it come with dummy content so I can build out each page easily? For some reason when I view the preview of this theme forest in my phone it doesn’t show up, so I want to make sure there isn’t a bug when I download the file. Also, is this compatible with Revolution Slider?
Thanks so much! 
Hello and thank you for interest in our product.
1. Sure, in the archive pack with the theme there are all demo files.
2. Try to press “Remove Frame” button. Perhaps it destroys the work of the website on mobile devices.
3. Sure, our theme supports the Revolution Slider.
Hello. I have the newest, fresh, clean WordPress install, no external plugins, and just installed your theme. However, the WPBakery Page Builder doesn’t work. When i click “Edit with WPBakery Page Builder” button in the header admin bar, this loading baker cap appears and nothing happens. Have you heard about this issue before? Thanks.
Hello and thank you for purchasing. Please write your question to our support team using the “Support” tab on the product page.
