90 comments found.
Hello. I would like to buy this theme, but have one question about woocommerce and shopping cart. I need to output somewhere on right side – minicart icon with, at least, count of products in cart.
Is it possible in your theme and how can I implement it? I’ve not found it on demo.
Also, I see Shop->My Account – there is login page, but I’ve not found register page. Does it exist in theme and styled?
Hi.,
Thank you for the interest in our theme and contacting us.
1) Yes, we have the option to woo-commerce and shopping cart icon on the right side of the menu.
Refer: http://prntscr.com/kq2cw9
http://prntscr.com/kq2d0x http://prntscr.com/kq2d6u2) Also, I see Shop->My Account – there is login page, but I’ve not found register page. Does it exist in theme and styled?
Sorry we do not have the register page, you can create the use by manual in user section or you can us any plugin to user registration.
If you have any queries,found any difficulties, facing any kind of issues or need any support for this theme, please feel free to contact us. We are always ready to help you.
Regards., DesignThemes Support.
Thank you for answer. Great! 
one more question – in description says that theme supports wpml multilanguage extension.
could you please show, where buttons for change language will be placed on theme?
also, sorry for a lot of questions
about shop – is it possible to add sidebar to product list and product view pages?
is it possible to add filters for products, maybe in sidebar or in top of page (i know it is possible in woocommerce, but I’m not sure if it is possible to output in theme somewhere and how it looks)?
Hi.,
We recommend WPML plugin for the multi-language site. Kindly note our theme supports and compatible with WPML plugin and the plugin is not included with our theme package, you need to buy it separately.
Purchase link : https://wpml.org/purchase/
Yes, its possible to add sidebar to product list and product view pages. possible to add filters (categories) for products in sidebar.
If you have any queries, please feel free to contact us. We are always ready to help you.
Regards., DesignThemes Support.
thank you for answer)
yes, I understand that I need to buy that plugin, but I dont understand how will look button or dropdown that changes languages?
If it possible, maybe you can show screen or just say where will it be? in top menu or in bottom, or in sidebar, maybe somewhere else?
Hi.,
Sorry for the inconvenience ,
We don’t have live demo for WPML , when you have been using WPML plugin there is default options available for menu language switcher , footer language switcher , etc ., they will work in our theme . And if you want to display the language switcher in your desire place means it is also possible via the wpml hooks ,
Ref : http://support.wedesignthemes.com/knowledge-base/how-to-setup-wpml-for-multi-language-site/
Regards., DesignThemes Support.
okay, thanks )
Hi.,
Thank you.
If you have any queries, please feel free to contact us. We are always ready to help you.
Regards., DesignThemes Support.
Hello I bought your theme and installed demo. Now I try to add/edit portfolio entity and on front it looks very beautiful, but in admin panel I dont see page builder for portfolio entities, only text.
in pages with page builder all right. Why is it happen? Can I enable page builder for portfolio?
Hi.,
Thank you for contacting us.
Kindly get into Admin Panel > Visual Composer > Role Manager > Post Types > Custom > and enable the option (dt_portfolios ).
http://prntscr.com/kucink http://prntscr.com/kucj0r http://prntscr.com/kucj6oIf you have any queries, found any difficulties, facing any kind of issues or need any support for this theme, please feel free to contact us. We are always ready to help you.
Ratings!!
Thank you for giving us the opportunity to serve you better. If you really like our theme and happy with our support, please feel free to give us your best rating (5/5 stars) which would be much appreciated and helpful for us to proceed support you all forever
Please take one minute to share your feedback by clicking on a rating, visit below video link for how to rate our theme:
http://recordit.co/YqdTBuEJRmThanks in advance.
Regards., DesignThemes Support.
thank you) another one question)
how can I remove right border for last “number counter” in type 1? http://artcrafts.vedicthemes.com/shortcodes/number-counter/I try add class last but it does not work 
Hi.,
Thank you very much for such a valuable feedback with the 5 star rating and appreciation. These kind of good appreciations really help and motivate us to perform well and deliver better service to customers forever.
With pleasure to provide all our customers with the best User Experience possible by using our themes. In future we will try to make our themes with all possibilities and features with 100% satisfaction of every user. It’s our goal, and we are thrilled to hear we’ve achieved it.
For remove right border for last “number counter” in type 1,
kindly watch the following video to get a clear view about to remove right border for last “number counter” in type 1.
http://recordit.co/i6oFU9mNX4 http://prntscr.com/kwjbqi http://prntscr.com/kwjcm3 http://prntscr.com/kwjbvc.dt-sc-counter.type1.last:after { display: none; }
If you have any queries, found any difficulties, please feel free to contact us. We are always ready to help you.
Thanks’ once again for the feedback and we hope that you enjoy the theme and feel that you got value with the purchase. Hope you will purchase more themes from us.
Regards., DesignThemes Support.
Hello
I make website not in English and have one problem.
I try to output portfolios on main page with categories and I have portfolio category names in another language.
When I add filter I see my categories in my language and link ‘ALL’.
Can I translate it? I could not find this option in theme and block “portfolios”
THanks
Hi.,
Thank you for contacting us.
Go to wp-content/themes/crafts-and-arts/languages/craftsandarts.pot open this file and find the word “All” and chnag it into your language then have a look.
http://prntscr.com/kzdvgpRefer :
Please follow the instructions in the below knowledge base link for translating theme.
http://wedesignthemes.com/support/knowledge-base/how-to-translate-the-theme-2/How to translate our theme using Loco Translate
http://support.wedesignthemes.com/knowledge-base/how-to-translate-our-theme-using-loco-translate/If you have any queries, found any difficulties, please feel free to contact us. We are always ready to help you.
Regards., DesignThemes Support.
Hello)
I have next problem –
I try to create shop page with right sidebar.
Set this page as shop page in woocommerce, but I does not have any sidebar.
Then I tried to edit page and set layout with right sidebar, but it is still not have sidebar .
and try to choose widget area, but it does not load any area.
COuld you please help me?
Hi.,
Kindly, send us your WordPress admin login and FTP login credentials through the right bottom form located @http://themeforest.net/user/designthemes .So that, we will check and have a clear look from our end.
Regards., BuddhaThemes Support.
Hi, how to insert social link in the contact us page ?
Hi.,
Thank you for contacting us.
Kindly watch the following video to get a clear view about social link sin contact page.
If you need to open the link in new tab/page or same page you can give the target in sociable module or if you us short code you need to give the target value as shown in below.
[dt_sc_sociable target="_blank"]
The target option available only in Latest version.
If you have any queries,found any difficulties, facing any kind of issues or need any support for this theme, please feel free to contact us. We are always ready to help you.
Ratings!!
Thank you for giving us the opportunity to serve you better. We know you’re quite busy, but if you don’t mind, we would love to have your feedback. If you really like our theme and happy with our support, please feel free to give us your best rating (5/5 stars) which would be much appreciated and helpful for us to proceed support you all forever
Please take one minute to share your feedback by clicking on a rating, visit below video link for how to rate our theme:
http://recordit.co/YqdTBuEJRmPlease do not forget to rate our theme, Your rating plays a major role in our whole profile.
Thanks in advance.
Regards., DesignThemes Support.
i have his message when i try install demo : Maximum execution time of 29 seconds exceeded in /home/atql/www/wp-includes/class-wp-image-editor-imagick.php on line 362, can you help me?
Hi.,
Thank you for contacting us.
Please check that your server has the following limits as explained in our knowledge base link else contact your hosting support to do so.
http://wedesignthemes.com/support/knowledge-base/server-requirements/After Install and activate the theme. Then the notification message will appear in your dashboard for install and activate all the required and recommended Plugins.
Install and activate all the required and recommended Plugins and deactivate all the external Plugins other than the theme recommended Plugins.
For the purpose of demo content import we have used “Unyson” plug-in to import the demo contents.
Note : We have used unyson plugin only for demo content import not for the other addons if you use them it will affect the core builder files and Visual Composer modules.
Please follow the instructions in the below knowledge base link for installing the demo contents using the Unyson plugin.
https://www.dropbox.com/s/kakd6zmsc4kvxpa/dt_unyson.gif?dl=0 http://wedesignthemes.com/support/knowledge-base/how-to-install-the-demo-content-via-unyson-plugin/Video:
https://www.youtube.com/watch?v=Zt33ypi2unoIf you found any difficulties to import demo content, Kindly, mail us your site credentials (WordPress admin login (Domain Name, Admin username and Admin password) & FTP access login details ( FTP Host, FTP Username, FTP Password)) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and import the dummy data for you.
Regards., DesignThemes Support.
when I use Dashboard> Unyson I do not have “Backup & Demo Content” button and I have installed the requested plugins, you can help me plaise?
Hi.,
Thank you for contacting us.
Please follow the instructions in the below knowledge base link for installing the demo contents using the Unyson plugin.
https://www.dropbox.com/s/kakd6zmsc4kvxpa/dt_unyson.gif?dl=0 http://wedesignthemes.com/support/knowledge-base/how-to-install-the-demo-content-via-unyson-plugin/Video:
https://www.youtube.com/watch?v=Zt33ypi2unoNote: Before installing the demo content, please check that your server has the following limits as explained in our knowledge base link else contact your hosting support to do so.
http://wedesignthemes.com/support/knowledge-base/server-requirements/Note : We have used unyson plugin only for demo content import not for the other addons if you use them it will affect the core builder files and Visual Composer modules.
If you found any difficulties to import demo content, Kindly, mail us your site credentials (WordPress admin login (Domain Name, Admin username and Admin password) & FTP access login details ( FTP Host, FTP Username, FTP Password)) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and import the dummy data for you.
Regards., DesignThemes Support.
How can i install demo ?
Hi.,
Thank you for contacting us.
For the purpose of demo content import we have used “Unyson” plug-in to import the demo contents.
Note: Before installing the demo content, please check that your server has the following limits as explained in our knowledge base link else contact your hosting support to do so.
http://wedesignthemes.com/support/knowledge-base/server-requirements/Note : We have used unyson plugin only for demo content import not for the other addons if you use them it will affect the core builder files and Visual Composer modules.
Please follow the instructions in the below knowledge base link for installing the demo contents using the Unyson plugin.
https://www.dropbox.com/s/kakd6zmsc4kvxpa/dt_unyson.gif?dl=0 http://wedesignthemes.com/support/knowledge-base/how-to-install-the-demo-content-via-unyson-plugin/Video:
https://www.youtube.com/watch?v=Zt33ypi2unoIf you found any difficulties to import demo content, Kindly, mail us your site credentials (WordPress admin login (Domain Name, Admin username and Admin password) & FTP access login details ( FTP Host, FTP Username, FTP Password)) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and import the dummy data for you.
Regards., DesignThemes Support.
how do I get my homepage to look like the one in the preview?
Hi.,
Thank you for contacting us.
After Install and activate the theme. Then the notification message will appear in your dashboard for install and activate all the required and recommended Plugins.
Install and activate all the required and recommended Plugins and deactivate all the external Plugins other than the theme recommended Plugins.
For the purpose of demo content import we have used “Unyson” plug-in to import the demo contents.
Note: Before installing the demo content, please check that your server has the following limits as explained in our knowledge base link else contact your hosting support to do so.
http://wedesignthemes.com/support/knowledge-base/server-requirements/Note : We have used unyson plugin only for demo content import not for the other addons if you use them it will affect the core builder files and Visual Composer modules.
Please follow the instructions in the below knowledge base link for installing the demo contents using the Unyson plugin.
https://www.dropbox.com/s/kakd6zmsc4kvxpa/dt_unyson.gif?dl=0 http://wedesignthemes.com/support/knowledge-base/how-to-install-the-demo-content-via-unyson-plugin/Video:
https://www.youtube.com/watch?v=Zt33ypi2unoIf you found any difficulties to import demo content, Kindly, mail us your site credentials (WordPress admin login (Domain Name, Admin username and Admin password) & FTP access login details ( FTP Host, FTP Username, FTP Password)) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and import the dummy data for you.
Regards., DesignThemes Support.
Hello. Theme very good. Thanks. How can I show this block https://dl.dropboxusercontent.com/s/x3zcofzutdbidks/chrome_2018-05-03_23-42-22.jpg at the bottom of every page (or at least on all portfolio pages)? Thanks
Hi.,
Thank you very much for your appreciation.
Kindly watch the following video to get a clear view about show the portfolio block in all the page bottom content as Content After Hook.
http://recordit.co/3b7EH6OWCN http://recordit.co/9E41KmH1yNIf you have any queries, found any difficulties, facing any kind of issues or need any support for this theme, please feel free to contact us. We are always ready to help you.
Ratings!!
Thank you for giving us the opportunity to serve you better. If you really like our theme and happy with our support, please feel free to give us your best rating (5/5 stars) which would be much appreciated and helpful for us.
Please help us by taking a few minutes to tell us about the service that you have received so far. Visit below video link for how to rate our theme:
http://recordit.co/YqdTBuEJRmYour rating plays a major role in our whole profile. Please rate our theme you really like our theme, happy with our support and the service that you have received.
Waiting to see your fantastic 5 star rating.
Thanks in advance.
Regards., DesignThemes Support.
i install your demo data,but only the home page is ok,other page include shop is not exsit,please give me five
Hi.,
Kindly, send us your WordPress admin login and FTP login credentials through the right bottom form located @http://themeforest.net/user/designthemes .So that, we will check and have a clear look from our end.
Regards., DesignThemes Support.
i have send the msg to you
Hi.,
Thank you for the site credentials.
We have imported all the dummy data and make the required settings. Please have a look at your site.
http://www.jiangrenyipin.com/Here is the missing video for demo data for “default” demo with all the pages, portfolio and post. For the “creative-arts” demo with some page, post and portfolio. The creative-arts page /demo created with the portfolio template as page template.
http://recordit.co/v6roOdcE5eWe have imported all the pages, portfolio and post, but we always get the following error. “Not Found The requested URL /about-us/ was not found on this server. Apache/2.4.33 (Ubuntu) Server at www.jiangrenyipin.com Port 80”
So kindly contact your hosting team to check the issue.
http://recordit.co/yLvTcVJypbIf you have any queries, found any difficulties, facing any kind of issues or need any support for this theme, please feel free to contact us. We are always ready to help you.
Ratings!!
Thank you for giving us the opportunity to serve you better. If you really like our theme and happy with our support, please feel free to give us your best rating (5/5 stars) which would be much appreciated and helpful for us.
Please help us by taking a few minutes to tell us about the service that you have received so far. Visit below video link for how to rate our theme:
http://recordit.co/YqdTBuEJRmYour rating plays a major role in our whole profile. Please rate our theme you really like our theme, happy with our support and the service that you have received.
Waiting to see your fantastic 5 star rating.
Thanks in advance.
Regards., DesignThemes Support.
hi. can i import all your demo data without issues?
Hi.,
You can easily import our demo via unyson plugin without any issue, kindly refer the below knowledgebase link for how to import via unyson ,
Refer : http://support.wedesignthemes.com/knowledge-base/how-to-install-the-demo-content-via-unyson-plugin/
If you are happy with our support, kindly rate us. Have a look at the video for the rating process.
http://recordit.co/YqdTBuEJRmWaiting to see your 5 stars rating. Thanks in advance.
Regards., DesignThemes Support.
Also, I tried numerous times to log into your support page, but it would not take my pw, and a request for a new password did not generate a linked email. tried many times! How can I get signed into your support site?
Hi LCWinery.,
It seems that the email id info@lightcatcher.com is having some issues. When trying to send the forum login details, the mail fails and returns back to us. Please let us know some other email id, so that we can update the records and send the login details to that email id.
Regards., DesignThemes Support.
I am building my site in this theme, and cannot figure out how to replace the Arts & Crafts logo on the header. Uploading a header image doesnt replace it. I am very, very frustrated. Also, I can’t figure out how to change the copyright text in the footer. Please what am I not doing?
Hi.
1) How to replace the Arts & Crafts logo on the header?
Go to Dashboard > Appearance > Crafts And Arts Options > Layout > General > Remove the existing logo and upload your site logo from your media library and save the changes then have a look.
http://prntscr.com/jbv23tNote : Please clear your catchy files and check the logo in your site.
2) How to change the copyright text in the footer?
Go to Dashboard > Appearance > Crafts And Arts Options > Layout > Footer > Here we assign the footer section content as page from Footer Page drop down option, select the page for footer as per your needs.
And go to Dashboard > Page edit the Footer page as per your needs or create you own footer page and assign the page from the Footer Page option as mentioned above.
http://prntscr.com/jbv3nj http://prntscr.com/jbv36f http://prntscr.com/jbv3eh http://prntscr.com/jbv3gv http://prntscr.com/jbv3khWatch the video to get a clear view about site logo and footer section.
http://recordit.co/uXRKuVNwL2If you have any queries, found any difficulties, facing any kind of issues or need any support for this theme, please feel free to contact us. We are always ready to help you.
Regards., DesignThemes Support.
Thank you for the helpful guidance.
Hi.,
We look forward to helping you!! please be sure to rate our theme for us! If not don’t forget to rate our theme!!Your 5 stars has a crucial part in our overall rating!
Have a look at the video for the rating process.
http://recordit.co/YqdTBuEJRmWaiting to see your 5 stars rating. Thanks in advance.
Regards., DesignThemes Support.
Can you point me to the right direction on how to duplicate this page? http://artcrafts.vedicthemes.com/ I am struggling with that and cannot do it for several hours already
Hi.,
Thank you for contacting us.
Have you import the demo content? if not
After install and activate theme and all the required and recommended plugins and deactivate all the external plugins other than the theme recommended plugins.
For the purpose of demo content import we have removed the importer option from the Buddha Panel. Instead of that option we have used “Unyson”plugin to import the demo contents.
Please follow the instructions in the below knowledge base link for installing the demo contents using the Unyson plugin.
https://www.dropbox.com/s/kakd6zmsc4kvxpa/dt_unyson.gif?dl=0 http://wedesignthemes.com/support/knowledge-base/how-to-install-the-demo-content-via-unyson-plugin/Video:
https://www.youtube.com/watch?v=Zt33ypi2unoNote: Before installing the demo content, please check that your server has the following limits as explained in our knowledge base link else contact your hosting support to do so.
http://wedesignthemes.com/support/knowledge-base/server-requirements/We have used unyson plugin only for demo content import not for the other addons if you use them it will affect the core builder files and Visual Composer modules.
Note: The images which we have used in the demo are all licensed images. So, we can’t provide those images will appear in the Theme Demo, but not in the Theme package. Because of some license issue, we have not included those images. Dummy image will be present instead of original image. You need to replace your own images. If you need to use those images, we can send you the purchase links to purchase those images.
If you found any difficulties to import demo content, Kindly, mail us your site credentials (WordPress admin login (Domain Name, Admin username and Admin password) & FTP access login details ( FTP Host, FTP Username, FTP Password)) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and import the dummy data for you.
if you mean anything else, please feel free to contact us. We are always ready to help you and please be more specific about your query in detail then we will help you better.
Regards., DesignThemes Support.
Thank you. I have successfully imported the content. However, the visual page editor is not working properly, I see the tags. Do I understand correctly that I have to purchase WPBakery in order to use it?
Hi.,
Thank you.
Your Plugins are already active. No need to enter the license key to activate the plugin files.
And no need to buy the plugin file buy you need to get the latest version of the plugin file from us, because , we do not provide license to any of the Plugins that come along with the theme. We just provide the copy of the licensed plug-in. You can just ignore that message in your dashboard. That message appears in your dashboard, you can get the latest version of plug-in files from us when there is an update. Send us a message through the right bottom form @ http://themeforest.net/user/designthemes so that we will send you the latest version of plug-in files.
If you have any queries, If you found any difficulties, facing any kind of issues or need any support for this theme, please feel free to contact us. We are always ready to help you.
Ratings!!
Thank you for giving us the opportunity to serve you better. If you really like our theme and happy with our support, please feel free to give us your best rating (5/5 stars) which would be much appreciated and helpful for us.
Please help us by taking a few minutes to tell us about the service that you have received so far. Visit below video link for how to rate our theme:
http://recordit.co/YqdTBuEJRmYour rating plays a major role in our whole profile. Please rate our theme you really like our theme, happy with our support and the service that you have received.
Please don’t forget to place your worthy ratings Waiting to see your fantastic 5 star rating.
Thanks in advance.
Regards., DesignThemes Support.
Thank you. I found my issue. I had to enable WPBakery for custom type post ‘dt_portfolio’, otherwise the “visual” editor was actually text.
Great theme, by the way, worth every cent 
Hi.,
Thank you very much for the 5 star rating and appreciation. These kind of good appreciations really help and motivate us to perform well and deliver better service to customers forever.
If you have any queries, found any difficulties, facing any kind of issues or need any support for this theme, please feel free to contact us. We are always ready to help you.
Thanks’ once again for the feedback and we hope that you enjoy the theme and feel that you got value with the purchase. Hope you will purchase more themes from us.
Regards., DesignThemes Support.
Thanks for the theme. How can I import from demo only one “Home” page http://artcrafts.vedicthemes.com/ ?
Hi.,
Thank you for contacting us.
You can’t import from demo only one “Home” page. If you import the demo content via unyson plugin it will import all the demo content as per our demo site, then you can assign the home page as per your needs from Dashboard > Settings > Readings > then select the front page display home page.
If you found any queries, please feel free to contact us. We are always ready to help you.
Regards., DesignThemes Support.
Thanks. I done this before and remove all unnecessary pages.
Maybe you can send me html editor code of this home page http://artcrafts.vedicthemes.com/ in txt file. And xml file for import main slider?
Hi.,
Here is the home page shortcode as attached text file. Please copy the code and paste in as text mode then change the view in classic mode to get the shortcode in Visula composer modules and import the home slider in Dashboard > Slider Revolution > Importer and assign this slider as home slider into pasted shortcode home page, then have a look.
https://www.dropbox.com/s/52fpiq7iagdbyk8/craft-home-shortcode.txt?dl=0 https://www.dropbox.com/s/o08sbceni2hx4b2/revolutionslider_export.zip?dl=0If you found any difficulties, facing any kind of issues or need any support for this theme, please feel free to contact us. We are always ready to help you.
Ratings!!
Thank you for giving us the opportunity to serve you better. If you really like our theme and happy with our support, please feel free to give us your best rating (5/5 stars) which would be much appreciated and helpful for us to proceed support you all forever
Please take one minute to share your feedback by clicking on a rating, visit below video link for how to rate our theme:
http://recordit.co/YqdTBuEJRmWaiting to see your fantastic 5 stars rating. Your rating plays a major role in our whole profile. Please rate our theme you really like our theme and happy with our support.
Thanks in advance.
Regards., DesignThemes Support.
well done! good luck to you!
Hi drev0.,
Thank you very much for your appreciation and wishes.
Regards., DesignThemes Support.
Hi, Can I use this Template Multiple times on same domain under regular licences?
Hi.,
Thank you for the interest in our theme and contacting us.
Yes, you can use our theme in Multiple times in same domain under regular licences. you can’t use our theme as Multiple domain with one regular licences.
If you have any queries, please feel free to contact us. We are always ready to help you.
Regards., DesignThemes Support.
Hi you dont want to give update for this theme ?
Hi.,
We will update the the theme soon.
And we will update all the themes with major update like wordpress compatibility, plugins and if the theme have any bugs, other wise the theme works fine with latest version of wordpress and supported plugins.
If you found any difficulties, facing any kind of issues or need any support for this theme, please feel free to contact us. We are always ready to help you.
Regards., DesignThemes Support.
Was wondering how does one edit the footer in the theme? Can’t seem to find a way to edit it.
Hi.,
Kindly, Confirm your purchase code through the right bottom form located @ http://themeforest.net/user/designthemes . so that we can move forward.
If you need your Purchase Code you may download it from your Theme Forest account > Downloads > choose the necessary product>Download>License certificate & purchase code.
Kindly refer the following links for getting clear idea.
http://wedesignthemes.com/support/knowledge-base/purchase-code-where-to-download/Regards., DesignThemes Support.
I am definitely interested in buying. Is there anyway to have the social media in the header or at the top of the page?
Hi rchiupka.,
Thank you for the interest in our theme. Yes we do have the option of top bar in our theme and you can place the social icons in the top bar. Please let us know if you have any questions. Looking forward for your purchase.
Regards., DesignThemes Support.
Thanks for your quick reply. We will be purchasing
Thanks!! Looking forward your purchase happily
I try to add the last “events” on my homepage with visual composer widget. But on my homepage I have always the message “No Events Found” . . . . even if I have created few events. I have tried with the widget “Events list” and also with “Special Events list”.
Hi.,
Thank you for contacting us.
Kindly, confirm the purchase code via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can move forward.
Regards., DesignThemes Support.
Problem solved. Nice theme. Thank you.
Hi.,
Hope your issue is resolved now. If still facing any kind of issues or need any support for this theme, kindly get back to us. We are happy to help you
Thank you, we look forward to helping you!
Hi. Visual composer is not working anymore… I don’t know why. I’ve not updated anyplugin neither the wordpress core.
I tried to delete the plugin and re-install it but it does not work.
what can I do to make visual composer working again in our theme ?
Hi.,
Thank you for contacting us.
Kindly, confirm the purchase code via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can move forward.
Regards., DesignThemes Support.
Ok I’ve confirmed my purchase code. It seems I have a “non automatic” update for “Ultimate Addons for Visual Composer”. So there is no automatic update, I have also this message “Click on the button below and activate your license using Envato API to unlock premium benefits.”
Ok I can create new pages with visual composer, but I cannot update old pages
Ok problem solved for visual composer.
Is there an option to change de apperance of header menu (the yellow one) when navigating in responsive screen ? Defaut behaviour is not really nice (I use home4 démo) . Try navigate home4 in responsive mode please you will see it.
Hi.,
1 ) We hope you have resolved your visual composer issue.
Note : No need for license to activate the plugin files. Your Pluins are already active. You can just ignore that message in your dashboard. That message appears in your dashboard, you can get the latest version of plug-in files from us when there is an update. Send us a message through the right bottom form @ http://themeforest.net/user/designthemes so that we will send you the latest version of plug-in files.
2 ) Sorry its not possible to change the behavior of the responsive menu.
Regards., DesignThemes Support.
Why is it impossible to change the behaviour of responsive menu ? It’s all about code. It is a graphical bug you need to fixe for your customer. Isn’t it ? Regards.
I have solved the “problem” of the responsive menu. It’s better not use the wordpress h1 and slogan in menu with your theme to avoid weird menu behaviour.
Hi Mate.,
Glad that you have resolved the issue. Please send some screenshots of your issue that you faced, so that we can have a clear idea of the issue and update it in our next version. Thank you.
Regards., DesignThemes Support.
Ok I have found the origin of the problem. First of all I have to say there is no bug and no problem with your them. so once again thank you for the job.
The “graphical bug” is there when I try to resize manualy the window from Desktop view to mobile view. But That’s not a natural behaviour. So It’s not a problem because in real use case scenario the user will not be able to “change the size of the window” when he is browsing the website on his phone. Only developpers and testers do.
Regards.
Hi zm455.,
Thank you for the explanation. Hope everything is working for you.
If you are happy with our support, kindly rate us. Have a look at the video for the rating process. http://recordit.co/YqdTBuEJRm Hoping for a 5 star rating from your end
Regards., DesignThemes Support.
HI, Do you have an install guide? Or tutorial for setting up site like one of the live previews?
Hi.,
Thank you for contacting us.
You can import the demo content via the unyson plugin. Kindly refer our knowledgebase link for how to import the demo contents using the unyson plugin http://wedesignthemes.com/support/knowledge-base/how-to-install-the-demo-content-via-unyson-plugin/
If still facing any of issues Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, We import demo data for you.
Before sending your details please check your server requirements., Please refer the below link for server requirements http://wedesignthemes.com/support/knowledge-base/server-requirements/
Thank you, we look forward to helping you!
Regards., DesignThemes Support.
