65 comments found.
I import demo content but it goes without all images and photos? What wrong
Hello,
Thank you for choosing our theme and contacting us!
Demo data import fully depends on your server settings.
Please navigate to Appearance> Install dummy data> Whole demo-site content> and tick only Media to import: http://prntscr.com/knq1zo
Also please make sure that your server PHP configuration limits are as follows:
- max_execution_time 600; - memory_limit (up to) 256M; - post_max_size 32M; - upload_max_filesize 32M;
In case you still have any difficulties, please submit a support ticket at https://ancorathemes.ticksy.com/ – and get qualified assistance.
Thank you.
Hi if we have 2 locations (same name and domain) can we do this in your theme?
Hello,
You may use the theme on one domain for the same project. So if you have several subdomains, feel free to install the theme several times.
Regards
I want to translate with WPML the footer copyright text but i forgot how i did this in the past.
Can you tell me where the settings are?
Hello,
Please submit a ticket to our support system and provide us with a detailed description of the issue.
Hello,
due to the new law of GDPR cookie law, i would like to know how to save google fonts on own server?
how can i deactivate google fonts?
Hello,
Thank you for your interest in our theme! The theme allows you to upload font folders to the theme directory and avoid loading Google fonts from external urls. Then you will be able to select the font you need for each tag in Appearance -> Fonts and colors: http://prntscr.com/jrml7p Our tech support team can help you with any questions like that.
Regards
Hello!
I have a problem with essential grid (gallery), you look too here: http://work473.com/yedek-ana-sayfa-24nisan2018/
When I go on the pic with mouse look like here: http://work473.com/wp-content/uploads/2018/1.png But I want to see like this: http://work473.com/wp-content/uploads/2018/2.png
Please help, thank you.
Hello,
Please submit a ticket to our support system and provide us with admin panel details so we can check the issue.
Thinking of buying this theme. Some questions: - Is the demo content included? - Is it fully compatible with visual composer to create new layouts without having to rely on developer? - Does it support multilingual with an extra plugin (I understand this is purchased separately) - Does it support major plugins like Yoast SEO. - Can I extend it with some maps plugin to show different locations?
Thanks.
Hello,
Thank you for your interest in our theme.
- Is the demo content included? Yes, it is.
- Is it fully compatible with visual composer to create new layouts without having to rely on developer? Yes, it is.
- Does it support multilingual with an extra plugin (I understand this is purchased separately) Yes, it is. Best plugin to use is WPML.
- Does it support major plugins like Yoast SEO. - Can I extend it with some maps plugin to show different locations? Unfortunately, we don’t guarantee theme full compatibility with third-party plugins as they were not tested together. Each third party plugin has custom scripts which can cause compatibility conflict with the theme.
Hello, in the previous ticket I put my access data incorrect and I have seen that they have closed the ticket without any reason, I ask you to correct the error of your template please and I will have the support ticket again as I do not see the reason why had to close it, it is a mistake of its development in the responsive version that should not charge me for this, thanks.
Hello,
Your ticket status is open and I informed your that login info is incorrect and you didn’t reply back.
I’m sorry but you immediately closed the ticket and when I wanted to send you the correct information it did not allow me
The ticket was not closed and you can reply with any further action. Just log in to the ticket and reply.
You may be wrong, because right now I’m trying and I can not answer the ticket. http://theboxcoworking.com/wp-content/uploads/2018/02/ticket.png
As you can see your support period has expired. You need to extend it.
Please create a new ticket in the presales section and provide required info.
Error download next part of remote archive with media ‘http://coworking.ancorathemes.com/demo/default/uploads/uploads.017'. Please, try again!
Hello,
Please submit a ticket our support system and provide us with website address and Wordpress admin panel login info and we will check the issue.
Hi, I have a problem with the theme update. The desktop version works perfectly, but the resposive version is not adjusting as it should, please support me with this topic. Thank you
Hello,
Please submit a ticket our support system and provide us with website address and Wordpress admin panel login info and we will check the issue.
Hello, in the previous ticket I put my access data incorrect and I have seen that they have closed the ticket without any reason, I ask you to correct the error of your template please and I will have the support ticket again as I do not see the reason why had to close it, it is a mistake of its development in the responsive version that should not charge me for this, thanks.
Contact Form “Transmit failed! Error send message!” www.coworkingjunin.com.ar.
Hello,
Please submit a ticket our support system and provide us with website address and Wordpress admin panel login info and we will check the issue.
I tried editing via Visual Composer Backend Editor. I edited an element and press Save Changes but nothing happ
Hello,
Please submit a ticket our support system and provide us with website address and Wordpress admin panel login info and we will check the issue
I tried editing via Visual Composer Backend Editor. I edited an element – Widget Heading and press Save Changes but after Update it did not change
Hello,
Please submit a ticket our support system and provide us with website address and Wordpress admin panel login info and we will check the issue
actually the issue is visual composer is not working. When I try to edit an element and press Save Changes nothing happen and when I press Update, it didnt change. I am currently making it on local host.
Submit a ticket and we will provide you with latest plugin version.
Hi, I am interested in buying the theme but want to know regarding multi language website because I want my website to be in English and Bahasa Indonesia. Please let me know if the theme supports the same.
Hello,
Thank you for your interest in our theme.
Unfortunately there is no default option in the theme to add multi language functionality. In this case we suggest to use third party plugins such as WPML.
Dear Customers,
In case you have issues accessing our support website https://ancorathemes.ticksy.com, feel free to contact the support operator directly via email at tony@themerex.net. We will need your purchase code. Please take our apologies for any inconvenience caused.
Regards.
Hi there, with the pricing page of this theme, the “join now” buttons go no where. What are the options for this? Is the theme able to popup a form for people to complete? Does the theme cater for more than 4 membership types ?
Hello,
You can set up any link to this button as well as popup.
This theme uses standard Wordpress user roles.
Hello,
Just a pre-purchase question. Can I change the color of the loading icon? and other colors too?
Thanks
Hello,
Thank you for your interest in our theme.
Sure you can edit theme colors. Most of theme colors can be edited in the admin panel.
Our support forum is temporarity down for maintenance. Please take our apologies for any inconvenience caused. It will be up and running in a while. For urgent cases, pleases contact the technical support operator via email tony@themerex.net
Hi, very annoying. Support Link “Get Support” does not work – so i need to ask here 
... Demo Content import works neither (loads for years). Documentation: Bad. My questions: – How can i enter a fullscreen-Slide like on the demo-page? (Visual Composer? Which Element?) – Second: I need a translation-Plugin. Which one shall i use for this template? ... Please make the support-link working again. Thank you for your reply.
Our support forum is temporarity down for maintenance. For urgent cases, pleases contact the technical support operator via email tony@themerex.net
Hi,
The theme looks really nice!! I would like to know whether 1) the theme supports contact form 7 2) I can change the font type and the color of loading icon 3) I can add a contact form on the home page banner
Hello,
1. We don’t guaranty theme full compatibility with third party plugins because they were not tested together.
2. Yes. you can do this.
3. I’m not sure what you mean by home page abler but you can place the form on the home page.
Hi,
so the contact form on the demo site is basically pure coding, but not integrate with any plugins, right?
Hello,
Yes, we are not using third party plugins for our contact form.
Hi
Can I set the color tone close to this website: http://www.eatonhouse.com.hk/ ?
Hello,
You can edit any color in our theme.
Hi, your theme is showing a PHP fatal error. Please check:
[06-Mar-2017 05:35:58 America/Chicago] PHP Fatal error: Call to undefined function add_action() in /home/*/public_html/wp-content/themes/coworking/shortcodes/trx_optional/accordion.php on line 6 [10-Mar-2017 08:46:18 America/Chicago] PHP Fatal error: Call to undefined function add_action() in /home/*/public_html/wp-content/themes/coworking/shortcodes/trx_optional/accordion.php on line 6 [10-Mar-2017 08:46:33 America/Chicago] PHP Fatal error: Call to undefined function add_action() in /home/*/public_html/wp-content/themes/coworking/shortcodes/trx_optional/price.php on line 6
Hello,
Please submit a ticket our support system and provide us with website address, Wordpress admin panel login info and FTP details and we will check the issue.
do you have email address to contact? my support period is over.
Hello,
You can extend support on the item page.
