858 comments found.
Hi the item you sent me is not the same as the preview on your site.Can you send me the correct one or choose another more compatible theme?
Hey,
Thank you for contacting us,
Can you please open a ticket at https://azelab.freshdesk.com, and send your query via the same, so our technical team will check and will reply to your query.
Thank you
Hi the item is not the same that i saw in the preview on your site. Can you sent me the correct one or can i choose a more compatible theme?
Hey,
Thank you for contacting us,
Can you please open a ticket at https://azelab.freshdesk.com, and send your query via the same, so our technical team will check and will reply to your query.
Thank you
Hello, it is possible to put html code in the left in expanding gallery ? I need to put a before/after slider shortcode to the left … not on the right … thank you for your help
Hey,
Thank you for contacting us,
Can you please open a ticket at https://azelab.freshdesk.com, and send your query via the same, so our technical team will check and will reply to your query.
Thank you
Hello, the SHOP EXPANDING feature of your theme seems very good, it improves the speed of purchase by navigation on a single page, but it has a problem, it does not show the options (eg color or size) in the SHOP EXPANDING, I have to click the product button (VIEW PRODUCT) to enter the product details to just select it and there loses a lot in the speed.
Is it possible to have the options and everything necessary (options and brief description) in the SHOP EXPANDING?
Hey,
Thank you for contacting us,
Can you please open a ticket at https://azelab.freshdesk.com, and send your query via the same, so our technical team will check and will reply to your query.
Thank you
no shortcode link in the Gallery Post when following the instructions below.
Creating Gallery posts 1. step: Go to › Gallery › Add New 2. step: Type page Title you want, then click Insert Shordcode button 3. step: If you want Gallery Post to display slideshow or video embed from Post Content in the expanding preview, select appropriate Gallery post Fomat in the “Format” box in the right column, below Publish box 4. step: Select in the right column Categories, Filters and select or upload Featured image. 5. step: Click Publish button
Hey,
Thank you for contacting us,
Can you please open a ticket at https://azelab.freshdesk.com, and send your query via the same, so our technical team will check and will reply to your query.
Thank you
I would like to know if its possible to purchase only the gallery element of your theme
Hi there,
Thank you for contacting us,
currently, Its not possible to sell the specific element of the theme or template.
Thank you
Are all of the required plugins free with the purchase of the theme?
Hi there,
Thank you for contacting us,
Yes, it is free with the theme, but please make sure that it can update while you will update the theme, it can not update directly.
Thank you
What do you mean? Will I need to pay for the update?
How do I make sure it updates was the theme?
What do I do if it doesn’t?
Hi there,
Thank you for your response,
Once you will purchase, there will be an option to notifying the theme updates, in the download area of your themeforest account, if you will checked, you will get the notification while theme update release.
You can download and update your theme every time accordingly, and you do not need to pay for update. Just make sure to update the theme on time.
Thank you
Hi I’m using Mentas Theme
I’ve recently encounterd a problem: When ever I try to use the Appearance>Customize function in wordpress, I get to a wierd lookin page with the following content: ” Edit widget: Mentas Facebook Widget Edit Add Mentas Facebook Widget Mentas Facebook Widget Title: Like Us On Facebook
Facebook Application Id: 503595753002055
Facebook Page Url: http://www.facebook.com/azelabcom Works with only Valid Facebook Pages Show Friends’ Faces Show Posts Show HeaderSet Height: 350
Color Scheme:
Show Border:
Select Language: “
This looks like an error, and not like a wordpress admin page
My theme is up to date, as well as my wordpress and all of my plugins
When trying to deactivate the “mentas facbook widget” it dosent seem to responde
Please help me to solve this since this is making my options fairly limited
Thank you Daniel
Hey,
Thank you for contacting us,
Can you please open a ticket at https://azelab.freshdesk.com, and send your query via the same, so our technical team will check and will reply to your query.
Thank you
Hello!
Does this template have only left sidebar? or I can move it to right side?
Hi there,
Our theme supports the left/right sidebar. You can set accordingly.
Thank you
Dear Azelab Support, I didn’t buy yet your theme because I do not understand if with Mentas theme is possible have a models description or is possible setting it. Your theme is for us perfect, but we are an escort agency and for us the description and info about the girl (model) are the most important section of website. Can you help us? In the preview we can’t find it and we do not understand if is possible or not. Regards Annalisa Caruso
hi there,
Thank you for contacting us,
we have already replied to your ticket please check.
Thank you
Hello, Is there a way to increase container width of pages : I have 1200px but I would like to create pages whose width is equal to screen width (with margin of course). A responsive width, in other terms… Is that possible ?
Hey,
Thank you for contacting us,
Also Can you please open a ticket at https://azelab.freshdesk.com, and send your query via the same, so our technical team will check and will reply to your query.
Thank you
On the azelab.com website the Mentas Art Portfolio has a label on it that says it is 35% off, but when I view it on Themeforest it isn’t. How do I get that price?
Hi there,
Thank you for contacting us,
We have received your query via ticket and we have already replied on the the same, please check
Thank you
On the azelab.com website the Mentas Art Portfolio has a label on it that says it is 35% off, but when I view it on Themeforest it isn’t. How do I get that price?
Hi there,
Thank you for contacting us,
We have received your query via ticket and we have already replied on the the same, please check
Thank you
Greetings,
We are having a difficult time updating the theme from 2.1.1 to 2.2.8 even though we are using a child-theme. All the extensions have been updated successfully and Wordpress is updated to latest version too.
Are there any special instructions for updating the theme ?
Thanks
Hi there,
Thank you for contacting us,
we have received your ticket on our ticket support forum and we have already replied on your ticket, please check.
Thank you
When trying to upload the theme, an error regarding envato plugin upgrade occurs, we then uninstall and install Envato Market plugin but theme install still fails.
Hey,
Thank you for contacting us,
Also Can you please open a ticket at https://azelab.freshdesk.com, and send your query via the same, so our technical team will check and will reply to your query.
Thank you
Hi, I purchased this wordpress theme using purchase code: 14e27eba-89f7-412b-a6f6-7d2d5b01652a
It seems that in the zip file, the resources folder is missing. It should be in theme package. Please let me know. Thanks
Hey,
Thank you for contacting us,
For your security purpose, please remove your purchase code from the public comment.
Also Can you please open a ticket at https://azelab.freshdesk.com, and send your query via the same, so our technical team will check and will reply to your query.
Thank you
Hi Zaur, How have you been?
I would like to make a couple of “quick”updates to my website and I was wondering if I could use your precious time…
Firstly, I would like the slider revolution (vimeo hero) to start automatically without displaying a picture first.
Then, I would like to update my profile picture in the footer section… Would you be able to give me hand with that? Thanks for your time and patience. 
Hi,
Thank you for your reply
Also Can you please open a ticket at https://azelab.freshdesk.com, and send your query via the same, so our technical team will check your query.
Thank you
Hi,
Thank you for your work. Please, where can i find the samples to recreate the demo ? They are not in the zip.
Sebastien
Hi,
Thank you for your reply
Also Can you please open a ticket at https://azelab.freshdesk.com, and send your query via the same, so our technical team will check your query.
Thank you
Hi. Do you have an update available for WPBakery Page Builder by chance?
Thanks.
DJ
Hi,
We will update our theme shortly, if you need some urgency, can you please send your query via ticket at https://azelab.freshdesk.com/helpdesk/tickets
Thank you
Hi!
I have a problem with MENTAS GALLERY, I can’t select the category, only shows ALL but not the others…
Hi there,
Thank you for contacting us,
Can you please send your issue via ticket at https://azelab.freshdesk.com/helpdesk/tickets
So we can help you to resolve your issues, which you have.
Thank you