85 comments found.
Seems like this is a common error here to not be able to edit the Footer.
Please explain the problem here so that not everyone who purchase the theme has to open up a ticket.
Thank you.
OK np,
You have not bought our thême yet
My Client has,
already fixed the issue by myself.
Thanks for nothing.
Two Questions….
1. How do I turn off the default that says a customer has to bed signed in to checkout? I want that function removed.
2. How do I have the add to cart button send the customers straight to the checkout page when they select their item by hitting add to cart?
It just started doing this out of the blue.
Please login with our support system: https://support.kutethemes.net/
After that: please submit a ticket there and remember to send us the admin login + a FTP account (If possible). Our supporters will guide for you.
Many thanks for your patience!
Hello
how can i get header like photo :
2 line for menu
icon : acount, whishlist, cart, search.
change domain from dcjeans.fr to shifa.fr
i use the theme only in shifa.fr for dcjeans.fr we use other theme
think you
Hi,
Many thanks for your order!
Please login with our support system: https://support.kutethemes.net/
After that: please submit a ticket there and remember to send us the admin login + a FTP account (If possible). Our supporters will guide for you.
Many thanks for your patience!
Is it posible to add SEO text / description to the product category page? Either before or after the product presentation. Thanks 
Hi
Yes sure! you can do like that
Missing Documation for HOW to Install all the theme and demo ?
The file IS MISSING PICTURES
getting this error
https://ibb.co/yyppM21Hi,
Please check this screenshot: http://prntscr.com/n2xllc
About the document, you can find it in the download package.
If you need more help about the installation:
Please login with our support system: https://support.kutethemes.net/
After that: please submit a ticket there and remember to send us the admin login + a FTP account (If possible). Our supporters will guide for you.
Many thanks for your patience!
I can’t open a ticket. Error on your system.
How do you you
1. Remove the line in the top header. The grey line ? That goes horizontal. In phone view
2. Where to choose footer themes?
Hi,
Please send us the purchase code to our email: tf.kutethemes@gmail.com. We will support for you. Thanks!
P/S: pls send me the admin login pls one FTP account. Our supporters will support for you. Thanks!
Hi I’ve installed a plugin for combo product. it now shows error in home page product Carousel ahover. can you able to help out? when will be launching the your theme shopify version?
Hi,
Many thanks for your order!
Please login with our support system: https://support.kutethemes.net/
After that: please submit a ticket there and remember to send us the admin login + a FTP account (If possible). Our supporters will guide for you.
Many thanks for your patience!
P/S: about the Shopify version, we will consider releasing it in the future. Thanks!
Your Server is down. Demo not working probely
Hi,
I have fixed the server. Please check the demo again. Thanks!
Slider Revolution purchasing code isn’t working
Hi,
We bought an extended license. So you can update the plugin via our theme/package. If you want to live update directly from your site, you need to buy a single license for your site.
More support, pls submit a ticket. Our supporters will guide more detailed for you. Thanks for your patience!
Can you tell me how to force the screen to open in the checkout page once a customer hits the add to cart button? I tried to activate this in Woocomerce>Settings>Products>Add to cart behavior isn’t working.
Hi,
Many thanks for your order!
Please login with our support system: https://support.kutethemes.net/
After that: please submit a ticket there and remember to send us the admin login + a FTP account (If possible). Our supporters will guide for you.
Many thanks for your patience!
Hello! Great theme! I have some questions: 1) When I go to footer edit I see one VC code, but not VC block editor. How can I fix it? 2) Where I can turn off MailChimp notification in admin console?
Thanks
Hi,
Many thanks for your order!
We do not support here:
Please login with our support system: https://support.kutethemes.net/
After that: please submit a ticket there and remember to send us the admin login + a FTP account (If possible). Our supporters will guide for you.
Many thanks for your patience!
Hi! First of all I have to say theme is outstanding and customer love it – we are still working on the design. I have just one question or help. How to add product review to single product view. We can see Description, Additional Info but no Review like we saw it on preview before we bought it. Thank you.
Hi,
You can add them easily. You can buy the theme then our supporters will guide for you. Thanks!
dose this theme support RTL language like Arabic language
Hi,
We will update RTL very soon. Thanks for your interest!
Hi again! Now i have a problem with turan-toolkit plugin! With new version of woocommerce (3.5.0) the attribute does not working correct! I cant add attribute. EX: I have an shoes, with 34, 35,36,37 number, and when i creating the variaton, all my attributes disapear! My shop working very fine, when i deactivate the plugin (turan-toolkit). Can you update your plugin please with new version of woocommerce?
Hi,
I have just sent your comments to my coders. We will double check and update for the theme if the theme has issue like what you mentioned.
Thanks for your comment
Great! Waiting for your reply!
I found, that the woo-swatches is not working corectly.
Hi,
Our coder has checked and he said that the plugin is okay. There is the best way to check your issue is: post ticket to our support system. So our supporter can check and help you.
Thank you very much for your understanding!
Regards,
So, every time i need help with your theme, i must buy your support again? ok, later i will record an video, and i will show you where is the problem. Clean server, clean theme whitout any plugin!
So, look here. This is an video, where i demonstrate, its impossibile to add attribute to prodcut! Just buy new vps, and i have fresh install of new Wordpress and >Turan.
Video: https://youtu.be/1-dYL_ixUdg Status of Woocommerce: https://i.postimg.cc/y6PzjFvZ/screenshot-615.jpg
Bcos we do not support here. So you should post a ticket. Thanks!
I showed you that the plugin is not work corectly, so tell your coder pls, to take more atention… Im waiting for your bug fix.
OK, let me check. Thanks!
Thank you very much for a wonderful theme! Once I have completed my project, I will leave an excellent review.
Quick question: in the “Turan” dashboard, is it normal to not be able to utilize the VS (visual composer plugin / wpbakery) on the Footer and Menu Builder pages?
Is it also normal for the Footer Settings to only show a menu of “None” or “Footer” without any further options?
Are these normal functions?
Thank you.
Apologies for a duplicate message. I wanted to clarify that installed in Turan-02 or demo #2.
It appears as if the header options are present for customization, but no customization available for the Footer. I have tried to re-install and switch to another demo but the same situation is present.
Thanks!
Hi,
Many thanks for your order!
Please use the purchase code to register with our support system: https://support.kutethemes.net/sign-up
After that: please submit a ticket there and remember to send us the admin login + a FTP account (If possible). Our supporters will guide for you.
Many thanks for your patience!
Hello
when I add products to the shopping cart
the quantity is displayed as a code.
Thanks for your help
https://imgur.com/WaiiFvC
Hi,
Many thanks for your order!
Please use the purchase code to register with our support system: https://support.kutethemes.net/sign-up After that: please submit a ticket there and remember to send us the admin login + a FTP account (If possible). Our supporters will guide for you.
Many thanks for your patience! Best regards Jim
Hi, I have a two question before buy this template; 1. Is this template support for elementor plugin? 2. Are you planning on launch this theme on different platforms? E.g, Magento, Shopify etc.
Hi,
I am so sorry for replying lately to you. About your questions: 1. Yes it does. 2. Sure, we are converting it to HTML and Shopify. Thanks for your interest!
Thanks for getting back to me. I’m looking forward to see your theme in shopify version. That will help me big time. Because im planing to migrate my website Magento to Shopify before end of this year.
OK, we are doing it. It can take about 1 month. Thanks for your interest!
Hey,
I have a quick question about the theme, First of all, I love how it looks great work. And my question is: Is there any way we can make the home page load faster? like it takes 10 seconds to load now, www.reevafitness.com is the website i’m talking about can you take a look please
Hi,
You have not bought our theme yet. Pls buy it then submit a ticket. Our supporters will guide for you. Thanks!
Hello girls and guys,
I have a few questions before I buy: 1. is the theme GPDR-EU Ready? 2. the newsletter must be in Europe: I agree with that, the company X collects my data over this form. 3. it is important for the online shop that the data is loaded quickly. From switching from Bestseller, New Arrivals to Top Rated, I noticed that it sometimes takes 15 to 20 seconds to load the products. That is clearly too long. With other themes, the products are there in one to two seconds. I have a 160 Mbit line. 5. is there a shop customizer like the Jupiter theme? 6. are PSD files ready? 7. Is the shop regularly expanded with functions?
I really like the design of your shop.
I am very pleased with the answers.
Hello,
I have a few more questions:
8. can Facebook, Twitter or Instagram be integrated and adapted to the design? 9. is there a FAQ area which is also adapted to the layout? 10. can the elements all be adapted to the design without programming knowledge? For example, if I want the frame or the arrangement of the elements to be different? 11. What is your support response time? Support is the be-all and end-all for us when problems arise. With some themes I sometimes have support within an hour. It is also sufficient within 4 to 8 hours. 12. I just noticed in your demo shop that when I add a product to the wishlist, it takes about 10 to 20 seconds until it is recorded. The circle goes round and round. Will all of the points raised be resolved or added? 13. can Facebook, Twitter or Instagram be integrated and adapted to the design? 14. is there a FAQ area which is also adapted to the layout? 15. can the elements all be adapted to the design without programming knowledge? For example, if I want the frame or the arrangement of the elements to be different? 16. What is your support response time? Support is the be-all and end-all for us when problems arise. With some themes I sometimes have support within an hour. It is also sufficient within 4 to 8 hours. 17. I just noticed in your demo shop that when I add a product to the wishlist, it takes about 10 to 20 seconds until it is recorded. The circle goes round and round. Will all of the points raised be resolved or added?
Thank you for your answer.
Hi
OK, let me send the answer via your email. Thanks!
I’ve submitted a ticket through your support system. How long does it take for a response??
Hi,
Please follow the ticket. Our supporter will reply to you. THanks for your patience!
Hello, I click on edit at the footer builder, the only thing I get is a block with shortcoded text, I’m supposed to edit this inside the text? makes no sense, where is the actually builder?
Hi,
Many thanks for your order!
Please use the purchase code to register with our support system: http://support.kutethemes.net/sign-up
After that: please submit a ticket there. Our supporters will guide for you.
Many thanks for your patience!
