29 comments found.
My comment on customer support;
1- They do their best not to understand the customer.
2-I deleted the theme. Even though I said, `` I cannot assign images ’’, they send an automatic message saying “constantly send images”.
3-They respond to all your return requests with an automatic message by saying contact our support team.
4-They provide very fast turnaround, but it is an empty turnaround.
5-Think 99999 times before getting the theme. When you want support, they will say open a support ticket, they will say you want a refund and send a visual, although you delete the complete.
My suggestions to those who are thinking of buying;
1- If You Are New, It Is Very Difficult To Use, I Have Given Feedback For Returning But Even If They Have Signed Too Many Successful Projects, They Don’t Get It.
2-Not Enough Customization
3-No-theme Panel Everything theme management is very messy.
4-I found it beautiful and successful in live view but functionally unsuccessful.
Hello,
We are much concerned about your negative experience. Unfortunately, we could not locate any support tickets from you, only a refund request. As the theme authors, we keep to the Envato refund policy (http://themeforest.net/page/customer_refund_policy) and can consider only the claims connected with the quality of the theme itself, its functionality and features. Therefore, the manager in charge has requested more information about the difficulties you faced. Please reply in the refund request thread. I am not in charge to solve refund questions.
Thank you!
Support
Themerex Portfolio
Website
Hello, i purchased the theme but i have trouble with the contact form as well as the appointment option in it.
Unfortunately the contact form is not working correctly.
Is there any way that the appointments can be sent to my email? Because this is also not working.
May i get you help, please.
Kind regards
Hello,
Thank you for choosing our theme!
Please provide your website details in the support ticket at https://themerex.net/support/ Our Tech Support team team will be glad to assist you with any questions you have.
Thank you!
Support
Themerex Portfolio
Website
My suggestions to those who are thinking of buying;
1- If You Are New, It Is Very Difficult To Use, I Have Given Feedback For Returning But Even If They Have Signed Too Many Successful Projects, They Don’t Get It.
2-Not Enough Customization
3-No-theme Panel Everything theme management is very messy.
4-I found it beautiful and successful in live view but functionally unsuccessful.
Hello,
We are much concerned about your review as all the content is managed in a user-friendly Visual page builder. Theme options panel in Appearance -> Customize allows you to customize the theme layout and style: http://prntscr.com/xrfn28
Could you please specify which difficulties you faced in the support ticket at https://themerex.net/suppor ? Our tech support team will be glad to assist you. The manager in charge has responded to your refund request, please check it. Hoping for your cooperation!
Regards.
Support
Themerex Portfolio
Website
Why are you so persistent not to understand me? I deleted your theme, just to give you visuals to wait for me to restore your theme, isn’t it so selfish? In order for me to throw these images to you, I have to be able to restore your theme again.
Hello i downloaded this theme on envato elements but Visual Composer doesn’t work. I love design of this theme and I should as well buy it here but can you confirm that Visual Composer works? Also with last version of wordpress? Thank you
Hello,
According to the Envato Elements policy, items downloaded on Elements are not supported. However, we highly value our customers’ requests and understand your need for assistance.
The theme is compatible with WordPress 5.5.1. Please make sure that you have the latest version of WPBakery and Essential grid plugins. Our Tech support team can provide them whenever you need the update. Just submit a Pre-sales ticket at https://themerex.net/support with the name of the theme in the message body.
Thank you!
Hello,
Can you please tell me how all appointments(past,current and upcoming) of all users can be shown to admin.
Hello,
Could you please submit the support ticket at https://themerex.net/support/ to get qualified help from our support team.
Best Regards,I am interested in your wordpress theme, can this theme be changed to maroon color?
Hello,
Thank you for your interest in our theme!
The theme is fully editable and you’ll be able to customize the colors easily.
There’re settings in Theme customizer->Color scheme editor, which provide you control over the general color scheme. There are two options available: Simple and Advanced. The Simple one is responsible for specifying a color for decorating links and links hovers, as well as choosing the color scheme. The Advanced one provides a lot more options for more precise customizing purposes.
Regards
Revolution Slider Error: Slider with alias home-1 not found.
Hello,
It looks like you have imported sample data incompletely. Our theme includes a simple One click demo data import tool. It allows getting a copy of our demo website in just 1 click. Please learn more here: http://luxmed.themerex.net/doc/#getting_started
Regards
Hello, how do I edit the top portion with the phone numbers and time and location?
Please edit it in the Layouts->Header standard. Please learn more here: http://luxmed.themerex.net/doc/#layouts
Regards
For example when your click on appointment date a popup box appears with a button tat says book appointment is there any way to change thgis to ‘book course’?
Hello,
Unfortunately, your support license is expired. Please extend it to get qualified assistance.
Regards!
can you just tell me how easy it is toi change the button text from book appointment to book course…..
Please..
Please check it in the \plugins\booked\booked\booked\includes\functions.php file line 837 or \plugins\booked\booked\booked\includes\ajax\front\appointment-form\form.php file line 190.
Regards
Hi there hope you are well. I wonder how do i change the name of the appointment button to the right side of the navigation bar(as you can see here: http://test-ems.joshmcguinness.co.uk).. I also want to add a register/login button beside this aswell.. which file do i need to edit to make these changes?
Kind regards, Josh
as you can see on my site trhere is a button to the right of the nav bar thaT SAYS APOOINTMENT.. i WANT TO CHANGE THE NAME OF THIS BUTTON.. WHICH FILE DO I EDIT??
THANK YOU VERY MUCH 
JOSH
Hello,
Please edit Appointment button in the Admin panel->Layouts->Header standrad->Button settings.
Please learn more here: http://luxmed.themerex.net/doc/#layouts
Regards
Hi there i have a question about the appointment calendar is there a way when booking an appoitment using thye calendar is there a way to change the text of the final submit button to book place rather than book calendar?
Kindest regards, #Josh
Hello,
Unfortunately, your support license is expired. Please extend it to get qualified assistance.
Regards!
Hi,
How can I change the social icons? In the footer, I have the social icons. I want to change Instagram to Linkedin.
Thanks,
Hi,
The social icons available can be found in Appearance>ThemeRex Addons>Socials.
To add some more social networks, please use the recommendations from this user’s guide https://themerex.ticksy.com/article/11185/.
Hi, which is the plugin for booking an appointment you’re using?
Hi,
Booked plugin is used.
WPBakery Visual Composer needs updating, and it require that you update it on theme so i can be able to update on my site. Can you help please?
Hello,
Sure! Please open a ticket for us at https://themerex.ticksy.com/ asking for the plugin update files. Thanks!
Hello, I’ve submitted a ticket, but thought I will reach out here too in hope that you might notice this message first.
I can’t change the logo. I replaced all logos and the Luxmed logo is still there. I removed all luxmed logos from media files and it disappeared in the header, but my logo still won’t show up. Just empty space.
I had the same problem with menu. My menu wouldn’t appear, even though I set it to display at all three locations, till I removed the menu that was installed with the demo content.
Do you have any suggestions? Thanks!
Hi,
Please find the answer in your ticket. Thanks!
its really difficult to edit this theme. VC does not work on editing this theme what should i do?
2 days now and counting, no word. Kindly respond to my queries, need to demo to a client asap.
Hi,
Please create a support ticket for us so we could investigate the issue closer. Here is the link https://themerex.ticksy.com/. Thanks!
So i took my time to create a ticket and requested your lead on how to edit your theme, which wasn’t asking for a new features or any such problems, and what you tell me is that I should go any read documentation. Really? After I have purchased your theme and a 6 months support. And who says i haven’t read documentation? It is so much information, and I took time to read, yet im not able to find my way around your theme. Please kindly Refund me. Your theme is not right for me. I need a theme i can easily edit on Visual Composer, or any other easy to use builder. Since you can not take a few minutes to assist with a few examples, and i am not able to edit, there is not point.
Hello,
You submitted a ticket and informed us that you can not edit a theme. No explanations were provided. We sent you our documentation since it includes the instructions on how to deal with the theme and its elements. As for Visual Composer plugin, so it has the same features as usual. Our representative has created a couple of video tutorials for you with the sample on how to make the basic changes and work with the theme. Please check them. In case you have any other problems, please inform our tech team.
Thanks for your patience!
Kind regards,
Now this is when you have actually responded to a customer as you should have from the beginning. If you check the date i sent in the first query, i mentioned i couldn’t edit the pages. It should have meant same as all elements to you shouldn’t it? What you did with the video was the smartest thing to have done in the first place without asking me to go and read the documentations. You sounded so not interested with my case, and didn’t care because i have paid. Meanwhile check how long it took you to reply that first one too. just 20 minutes ago i got a mail from your rep with a video on how to edit a few elements, and im almost 50% done with my site. Please be patient with your customers and make sure to attend to them especially after they have paid. thank you.
Thanks for your feedback! We will be happy to help you if you have any questions in future.
Hello! There is a problem which I now recognized in IE11 at my and also your site, just check: http://luxmed.themerex.net/home-3/ page bottom with the contacts and featured images. Please correct it! Thank you!
Hi,
Thanks! We will fix it asap.
Hello! I’m interesting to buy your template for my customer. When do you plan to update your template to be compatible with WP 4.9.x? If it is going to be in 1-2 weeks, I don’t have to search another theme. Thanks!
Hi,
The theme is compatible with the latest version of WordPress.
Regards,
Hello!
I am getting familiar with the structure and settings.
How is it possible to remove the services tag from the link, if I go to a service page:
Current: domain.hu/services/service-group/proba1
I would like to have only this: domain.hu/service-group/proba1 (without services in the link) Just like by posts only the category and the post name (domain.hu/category/post-name)
Thank you!
Hi,
Please find the answer in the support ticket #1435080. Thanks!
Hi, Do you support RTL ?
Hello,
By default the theme does not support RTL text direction, therefore you may need creating rtl.css file. Please follow the guide https://codex.wordpr...anguage_Support.
Regards,
hi is the theme compatible with current WordPress version 4.9 ?
Hello,
The latest version of WP has some changes in its structure. Please do not update it. We are doing our best to release an update asap. Once it is, you will see it available in your ThemeForest account. Thanks for your patience!
Love the theme, but when looking at the demo on cell phone, the address and the phone do not show up. Will I be able to show them? It kind of makes sense to have this info on the mobile device rather than desktop. Although, I’d prefer it to show on both, desktop and mobile. Is there a way to do that? Thanks!
Hi,
This content is managed by the layout settings. You may make the needed content visible on a mobile device by editing the layout options.
Regards,
Hello! I’m having trouble changing some language words, such as “Search” and “All Posts” of the blog. I can not find where to change. Do you have any email to contact directly and list these issues? Are few. I loved the theme, thank you.
Hello,
Sure, please feel free to contact us at https://themerex.ticksy.com/ and specify your questions – we will gladly provide you with assistance.
