167 comments found.
Hello Edge,
I want to create a page with post list from specific category,
I use template : Blog : Sandard
And after I set options in Edge Blog Category : ... Number of Posts Masonry Layout : in grid / full width / default
But layout is still the same, without Masonry.
What I’m doing wrong?
best regards Indira
Hello Indira,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our forum and include your website URL along with wp-admin access and one of our support agents will assist you.
Best,
Edge
ok the ticket has been created
Hi,
Support agent has been informed, your ticket will be answered as soon as possible.
Edge
A sticky navigation will be a huge plus that will make many ppl to buy it. it is looks really good and interesting functionality, except that very common and necessary feature.
Hello,
Thank you for taking interest in our theme!
Ottar has sticky, as well as fixed header option included already https://www.screencast.com/t/akmzE4cM
Perhaps we didn’t include it in our live preview, because there’s no too much scrolling, however, this feature is included in all our themes.
Edge
Hello guys, I created a ticket in your support section two days ago, #1782374 , hope you can help me, thanks.
Hello,
Support agent has been informed, your ticket will be answered as soon as possible.
Edge
Hi, beautiful theme! Will you offer this theme eventually as an HTML template?
Hello,
Thank you for taking interest in our theme.
No, unfortunately not. We plan on developing WP themes only.
Let us know if there’s anything else!
Edge
Is it possible before-after effect element?
Hello,
Thank you for taking interest in our theme.
Can you please clarify your question a bit, as we didn’t understand you properly? Thanks.
Edge
Hello, Just purchased the theme and it’s impossible to install :
Le fichier n’a pas pu être déplacé vers wp-content/uploads/2018/11.
This is the message a have in my back office, i tried with FTP and it doesn’t work.
Please help
Hello,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our forum and include your website URL along with wp-admin access and one of our support agents will assist you.
In the meantime, perhaps you can find the answer in our official manual.
Best, Edge
Hi, i did it 3 days ago and still no answer from the support… It’s for a client so it’s very urgent ! I already send two messages in my ticket and no answer :’(
Hi,
Support agent has been informed, your ticket will be answered as soon as possible.
Edge
Hi, thank you for good looking theme. I really like it. But I have one question tho that if I would like to use some other fonts than from Google Fonts. Can I custom font list to use through CSS by myself and how? Best Regards, Jiere
Hello Jiere,
Thank you for taking interest in our theme!
If you wish to use any other font apart from more than 500 we included in theme’s package, you can do that with simple CSS. Everything is described here https://edge.ticksy.com/article/11998
Let us know if there’s anything else!
Edge
Hello, are you not updating VC/Wpbakery builder in this theme? I see that you have numerous themes and some are more up to date than others. Do you have a suggestion between Ottar, Objektiv and Atmosphere? I am worried that they won’t be updated regularly since all of them are missing several versions of visual composer
Hello,
Theme update is scheduled when we develop a new feature for a theme or when we fix reported bugs. If the latest plugin version is not included in item package, you can always submit a ticket to our forum https://edge.ticksy.com and our agents will provide you with one.
Edge
Hello,
when using your theme I need to buy both licenses for revolution slider and visual composer, or they are granted in the license of your theme?
best regards indira
Hello Indira,
The plugins that you got after the purchase are called bundled and we, as a theme authors, have purchased an extended licence for them. That means you don’t have to activate them and they’ll work for you regardless of that.
In the following text we’ll explain how the bundled plugins work:
Bundled plugins offer the same core features and functionality as the standalone version of the item on CodeCanyon.
Some plugins may ask for a purchase code for registration/activation once installed, however, you can simply ignore these messages as bundled plugins do not require activation or registration. The plugin will still work as intended with the theme once the theme has been activated/registered.
When a plugin is updated, the theme author will include the latest version of the bundled plugin with their next theme update. So you can easily update the bundled plugin when you next update your theme.
You can read more about this here: https://help.market.envato.com/hc/en-us/articles/213762463-Bundled-PluginsEdge
Hello Edge, thanks for explication. indira
You’re welcome, for any additional questions, please open a thread in our forum https://edge.ticksy.com/ Thanks!
Edge
Hi, I have a question on how to hide the logo on mobile. currently using freelancer page
Hello,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our forum and include your website URL along with wp-admin access and one of our support agents will assist you.
Best,
Edge
I just bought the ottar theme. I want to instal the theme myself (seems you have an option to pay 50 dollar for express installation but it’s too much for me) can I have help yet for installation? is there any step by step manual I could receive from you that help me do it myself?
Hello,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our forum and include your website URL along with wp-admin access and one of our support agents will assist you.
Best,
Edge
Hi
Your theme is perfect for a project I am working on but I need one customisation.
Before I buy it I wondered if you could let me know if it would be possible for me to change the background colour using javascript?
I need to create a very slow fading background? Ideally using accurate time? The idea is for the background to cycle through day to night.
so at 12am the background would be white and by 12pm the background would be very dark blue. It would then need to begin again with the background fading from dark blue to white etc.
I also have to consider that the text on the page would get lost as the white becomes blue. Could you help me with this customisation for an additional fee.
I have this to help with the calculation/coding.
https://tinyurl.com/y8cky2mqThanks
x
Hello,
Thank you for taking interest in our theme.
We already have the option to change page background color, inside theme settings themselves. That is, if you want to have static background.
Unfortunately, we don’t accept any additional work, we support our items for default options only, so we can’t help you with this. Perhaps you can find someone at Studio Envato to perform this custom task on your behalf.
Best,
Edge
I have question about the cursor and thumbnails on the theme. can I change cursor? clickable thumbnails are animated when cursor is in on them. do I have an option to control that or can I erase the animated option and have just plain clickable thumbnails? how much the color scheme is changeable?
Hello,
Thank you for taking interest in our theme.
Custom cursor can only be turned on or off. There’s no option to change it’s appearance. Clickable thumbnails animation can also be turned off, if you don’t like it. We included first main color option, that will change most of the elements’ color on the front, however, some elements have their own color adjustment, so first main color won’t apply to them.
Hope this was helpful, let us know.
Edge
Thank you Edge. I think Ottar is gonna work for me. yet I’ve been asked by my server to choose between linux or windows host file. which one is more compatible with Ottar?
Hi again,
We recommend using Linux server configuration, as it’s most common with hosting providers.
Edge
thanks for your fast answers. dose the theme support Arabic language? (I need to add some Arabic text just in descriptions and about me section)
Hi again,
Sure, you can add Arabic text in the description field and on a page as a text block.
Let us know if there’s anything else!
Edge
Hello, just purchased your theme. The demo import stops at 90% after multiple attempts – though everything seems to populate. Also, none of the Slider Revolution sliders populate in the demo, all show errors and are missing.
Any thoughts? Thanks.
Hello,
Thank you for reaching us!
You can find minimum server requirements for demo import here.
https://edge.ticksy.com/article/10241/
And here’s the helpful step-by-step guide on how to import demo content successfully.
https://edge.ticksy.com/article/12617/
If you still can’t handle this yourself, you could always submit a ticket to our support forum https://edge.ticksy.com and include your website URL along with wp-admin access and one of our support agents will assist you.
Best,
Edge
Hi, I’m interested in buying your theme, but I’m noticing that it’s a bit slow loading and browsing. I wonder if I could have a better response time than the current one in the demo? thank you very much!
Hello,
Thank you for taking interest in this theme! We’re glad you like it!
Our demos might appear slow, but this is only because we are showcasing lots of images with the highest quality. As such these images are not optimized and are making the load times higher. Also, our demo pages try to showcase all options at once, so you can see all the possibilities the theme could offer.
Edge
Pre purchase – Can the portfolio items be displayed and sorted in random order?
Hello,
Thank you for taking interest in our themes.
Yes, of course, we have that functionality included.
Edge
Hi, I’d like to purchase your theme. Have portfolio pages filters to see the works? Like for example “logos”, “advertising”, “web sites” and so on? Thanks, Valentina
Hello Valentina,
Thank you for reaching us.
You can see portfolio filter categories example on this page http://ottar.edge-themes.com/portfolio-standard/
Best,
Edge
Hello, thanks for your kind answer. I guess this functionality can be added to every portfolio layout, right? Because I plan to use the Masonry – joined. Thanks. V.
Hi again,
Yes, of course, categories filter doesn’t depend on the layout 
Edge
Hello guys, I created a ticket last friday Number #1729038 I´d truly appreciate your help.
Hello,
Support agent has been informed, your ticket will be answered as soon as possible.
Edge
Hello i am interested in purchasing your theme, but i would like to know if it’s possible to change the carousel in a full page images carousel and then not with the image neither stoping in the center as in portfolio-carousel-2 nor on the left as in the portfolio-carousel, but more like a “free scrolling” carousel. Please let me know, thank you
Hello,
Thank you for taking interest in our theme.
As we find your question a bit confusing, we’d appreciate if you could send us some example pages or screenshots of what you’re trying to achieve. Thanks.
Edge
thank you for your reply and sorry for the confusion. So maybe forget about the second part of the question, my main concern is that i would like the carousel being full page
Hi,
Please send us the example page from our live demo, so we can tell you exactly what can be done. Thanks.
Edge
Hi again,
Sure it’s possible, you just have to upload very wide images for changes to take affect.
Edge
thank you !!
You’re welcome, all the best!
Edge
Hi, I got this error when i try to access to a portafolio category (http://www.planoproyecto.com/portfolio-category/residencial/) I should see the slider projects of that category.
Hello,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our forum and include your website URL along with wp-admin access and one of our support agents will assist you.
Best,
Edge
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