228 comments found.
Hi,
I have bug on my site.
I have in console this info:
Mixed Content: The page at ‘https://mysite.com/' was loaded over HTTPS, but requested an insecure font ‘http://db.onlinewebfonts.com/t/41ed59a29024f1d258b293b9043e8f81.woff2'. This request has been blocked; the content must be served over HTTPS.
PLS help me.
Hello! Please contact us on colabrio.ticksy.com and we’ll do our best to help you. Sincerely, the Colabrio Team!
I have end of support … Can u help me here?
here is scr of problem https://drive.google.com/file/d/1bHucvQkcOZa5S3stGE0fZ9NNKHVpJovb/view?usp=sharing
Hello!
Try to check this article:
https://stackoverflow.com/questions/49485257/mixed-content-exception-in-wordpressHope, it will help.
Sincerely,
the Colabrio Team!
How do I install the new update without losing my design and pages/posts?
My site is broke.
Hello! Please describe what is wrong and send access to your dashboard at support@colabr.io and we’ll do our best to help you. Sincerely, the Colabrio Team!
There is alot of things wrong. I cannot update Slider Revolution, and the new theme I downloaded from here has no documentation in the folder.
Please send access to your dashboard at support@colabr.io and we’ll do our best to help you. Sincerely, the Colabrio Team!
Hello Guys how are you? So i did not fount inside the zip file the Documentation, i don’t know but look like there are folder with name Documentation but inside is empty
Hello! Yes, it seems like it is missing, sorry for that. Please contact us on colabrio.ticksy.com and we’ll send it to you. Sincerely, the Colabrio Team!
Impossible my licence expired today, but and now what i need to do because i need the documentation to start my website, there are a lot of thing in this theme and without documentation i’ll spend a lot of hours and days to understood, and there are things impossible to do without documentation guys.
Then send us an email at support@colabr.io and we’ll send it to you. Sincerely, the Colabrio Team!
Download not are working fix please, i paid but is impossible to download
I was wondering how do I update wpbakery? If I reinstall the premium plugin, do I lose all the work and settings I did on it?
Hello! You can update it by reinstalling. If you do so, you will not lose your work and settings. Sincerely, the Colabrio Team!
What is the font for the Argenta logo?
Thank you.
I am trying to edit the demo page I downloaded, creative agency. All I can see is the shortcodes. Id there any way I can edit the page without the shortcodes, and using, say, the wpbakery?
Hello! WPBakery is an editor that allows you to build your site with shortcodes. Sincerely, the Colabrio Team!
If you are seeing the code of those shortcodes instead of page content, make sure the required plugins are installed and activated. Sincerely, the Colabrio Team!
I have wpbakery installed and activated. It still shows shortcodes
I have all the plugins installed but all I can see is shortcodes. The WPbakery module is at the bottom below the shortcodes and it is empty.
Show us what the issue looks like in an email at support@colabr.io and we’ll do our best to help you. Sincerely, the Colabrio Team!
I just did a WP reset and it is working now. Thank you for your reply and support.
Hi, In your demo when you click to view any block in “recent projects” it shows the description text of the project in the pop-up.
I installed the theme but no matter what settings I’m using in the “recent project” module the template doesn’t show the description text in the pop-up. It only shows category / title / date / skill / client / project link…
Also, please tell me how can I change the default custom fields like ( date / skills / client / project link )
Thanks
Hello! Please contact us on colabrio.ticksy.com and we’ll do our best to help you. Sincerely, the Colabrio Team!
Already did that, waiting for an answer. Thanks
Hello! I just purchased the theme today. Saw that there are several Woocommerce templates (16, I think) that are outdated and need to be updated. Any idea when that will happen?
Hello! Please contact us on colabrio.ticksy.com and we’ll do our best to help you. Sincerely, the Colabrio Team!
I see from the comments that Argenta has the option to make separate portfolio pages for different project categories (ie. Portfolio page for Photography, Portfolio page for Industrial Design, etc). But I do not see this option when editing the Portfolio pages. How do I achieve this effect?
Hello! Please contact us on colabrio.ticksy.com and we’ll do our best to help you. Sincerely, the Colabrio Team!
when is the next update scheduled? are you able to include the featured image option for portfolios to that? thanks,
Hello! We’ll release it next week. Sincerely, the Colabrio Team!
It looks like your theme doesn’t support wpglobus. The page settings doesn’t get loaded. Everything is visible. (Header-Title etc) but I want to hide it.
Hello! We suggest WPML for having your site in multiple languages. Sincerely, the Colabrio Team!
Portfolio (recent projects) thumbnails as not scaled images (gtmetrix)... because images are set from portfolio project gallery (the first image is the main). Would be better to include a standard post featured image option and use that as the main image (a separate scaled image can be defined here) and the portfolio gallery images can be the high quality large images. thoughts?
Hello! Yes, we’ll add this to our to-do list. Sincerely, the Colabrio Team!
inherit 1 apears when set Add page content wrapper to yes
Hello! Send us a message at support@colabr.io and we’ll help you. Sincerely, the Colabrio Team!
Hi, and happy new year! I really love your theme, I was just wondering if it was possible to change the size of the gallery versus the description, in the project details’ lightbox? I’m a concept artist, so most of my images are 16/9 and not square, and I also don’t have much to say about them, so it would be great to have a wider area for the gallery and a narrower one for the description. Is that possible, or would I need to edit the code? Thanks!
Hello ! Please contact us on colabrio.ticksy.com with your request after purchasing and we’ll change it for you. Sincerely, the Colabrio Team!
Great, thank you!
Recently updated my account to WP 5.0 for woocommerce support and I’m no longer able to use the backend wpbakery builder plugin. How can I fix this? It has made the theme unusable for me.
Hello! Please contact us on colabrio.ticksy.com and we’ll do our best to help you. Sincerely, the Colabrio Team!
Hi, I no longer have access to submitting tickets via Ticksy but I need to get this issue figured out. When will the theme start supporting Wordpress 5.0?
The theme is already compatible with WordPress 5. Reinstall the premium plugins (WPBakery, ACF) to receive the latest versions compatible with WP5 and it should work. Sincerely, the Colabrio Team!
I’m not able to reinstall the plugins since they were included in the Argenta theme. It stating that I should get the updated versions of the plugins from you.
Yes, just deactivate the plugins, then you’ll be able to uninstall them. After that you’ll be offered to install them again which will give you the latest versions. Sincerely, the Colabrio Team!
Hello! This would require changing source files. Sincerely, the Colabrio Team!
If I buy this theme, your team can make these changes?
Unfortunately our support does not include customization services. However, we are partnered with WPKraken and you can order such a customization from them. Sincerely, the Colabrio Team!
Hello, I have renewed support in Envato, however when I use you portal to submit a ticket it still says that I need to renew. Could you kindly assist us?
Thanks
Hello! We see that you managed to send a ticket. We’ll look into the matter and get back to you on Ticksy very soon. Sincerely, the Colabrio Team!
Yes, the site accepted the code after a while.
Thanks for your excellent support as always!
Hi, there. Is there any way to insert a play button for the “video module” tool inside the slider? This demo (http://argenta.colabr.io/demo_11/) has a play inside the slider, but it just doesn´t play anything ! How can I push a Video Module inside a slider? Anyone could help me out? Thanks in advance.
Hello! The slider in the example you sent is created with Slider Revolution and is not using our video module shortcode. Sincerely, the Colabrio Team!
I just updated to the newest version of the theme and on every page right before the header “inherit1” is appearing. How do I get rid of it?
Hello! Please contact us at support@colabr.io and we’ll send you a fix. Sincerely, the Colabrio Team!
