154 comments found.
Trying to import Demo Data and getting “Error: Not Found (404)”
Sometime server blocked read permissions for .dat file. You can see demo data files in pergo/admin/demo-data. Please use manual import to avoid this issues.
The Google Maps function has stopped working and shows “For Development Purposes Only.” Is there an API key that has ceased functioning in this theme? I don’t see any location to put in my own API key, how can I fix this?
Please install & activate Pergo extends plugin to get this update.
Add your own google map API key from Theme options > General options to hide this “For Development Purposes Only.”text on Google map.
Hi,
While trying to import the demo content I get a 404:An error occurred while fetching file from: http://website.anthonydesigns.nl/wp-content/themes/pergo/admin/demo-data/widgets.wie! Reason: 404 - Not Found.
And I can’t find a xml for manual upload.
Running: Wordpress: 5.0.3 Pergo: 1.3.1
Sometime server blocked read permissions for .dat file. You can see demo data files in pergo/admin/demo-data. Please use manual import to avoid this issue.
https://drive.google.com/open?id=1jamjf4txrN09Hnc7dwrOnzQT_QTMB_oSHello! When i add a youtube link to the Pergo Watch Video I get an error “www.youtube.com refused to connect.” How do I get the video to play? Thanks
Please use youtube video link like -
https://www.youtube.com/embed/7e90gBu4pasplugin WPBakery Page Builder failed to update…what do I do?
Please deactivate & delete old WPBakery Page Builder plugin, then install & activate plugin again.
Hello, I entered a support ticket and I have not received assistance yet … I can not install the theme because when activating the required plugins the site stops working … I need to solve this urgently … emailgo.cl
We responded to your email yesterday, Here is what we wrote in email
Hi Daniel,
http://prntscr.com/m8hp6i Your server has memory limit problem, please ask your server provider to fix this. Your server is in Spanish language, I’ve some problem to customizeediting the form in the homepag is very diffcult, can u help resolve this issue
What do you want to do with form? We are using contact form 7 plugin. If you need further assistance with form, email me with wp-admin access info.
i never received support after i sent admin access info
Haven’t you got this mail which I sent
https://drive.google.com/file/d/19LRJBCwJwhd3YLBUw0ojQSwOvlYA0c4R/view?usp=drivesdkPlease send all your outstanding issues in reply to that email and we will check all issues for you
which header are u talking about , i complained about the form gave u wp admin access to chk and u havent even logged in https://drive.google.com/file/d/1E7i7k81nUn8TR_fZzz27qg7mYZN1NciM/view?usp=sharing
That’s why contact form is not working properly.
You can see our example – http://prntscr.com/ma0roq
I’ve replied your email 4 days ago with a screenshot – http://prntscr.com/m8hx83 .
what does this mean u r not telling me the solution, u keep saying u have replied me but u r not telling me what to do show this or u r not doing it for me since u asked for the wp access
At first I apologize for that.
I’d sent you some example screenshots. I thought you can understand this. I am asking for wp access to check settings of Contact form 7 & I send you the screeenshot, where are the wrong settings.
Here is the Official documentation of contact form 7 plugin. https://contactform7.com/docs/Now I am making for you a Contact form – http://prntscr.com/maewhm. Previous one was like -
https://drive.google.com/file/d/1E7i7k81nUn8TR_fZzz27qg7mYZN1NciM/view?usp=sharingIt looks like customization, Envato does not support customization -
https://themeforest.net/item_support/what_is_item_support/22471103?url_name=pergo-a-multipurpose-landing-page-wordpress-theme https://drive.google.com/file/d/1EzHoen14GTYiWWmwqwRc2oSC_97zJ0AE/view?usp=drivesdki am not asking for customization , i just want the form that shows on here on your demo http://jthemes.org/wp/pergo/demos/27-ecourse/, after installing and importing this is what showed , i have been following since a month now , u asked for to backend i gave u but u only sent me screenshot of what is wrong
i installed same on another domain and homepage cant be edited at all January 17, 2019 in Uncategorized Hello world!
Fatal error: Uncaught Error: Call to undefined function pergo_get_trim_words() in /home/wryze/public_html/Chemicurl.com/wp-content/themes/pergo/templates/default-loop.php:31 Stack trace: #0 /home/wryze/public_html/Chemicurl.com/wp-includes/template.php(690): require() #1 /home/wryze/public_html/Chemicurl.com/wp-content/plugins/zpergo_modules/shortcodes.php(206): load_template(’/home/wryze/pub…’, false) #2 /home/wryze/public_html/Chemicurl.com/wp-content/plugins/zpergo_modules/shortcodes.php(310): pergo_posts_template(Array) #3 /home/wryze/public_html/Chemicurl.com/wp-includes/shortcodes.php(319): pergo_posts_callback(Array, ’’, ‘pergo_posts’) #4 [internal function]: do_shortcode_tag(Array) #5 /home/wryze/public_html/Chemicurl.com/wp-includes/shortcodes.php(197): preg_replace_callback(’/\\[(\\[?)(pergo_…’, ‘do_shortcode_ta…’, ‘
[vc_section …’) #6 /home/wryze/public_html/Chemicurl.com/wp-includes/class-wp-hook.php(286): do_shortcode(‘
[vc_section …’) #7 /home/wryze/public_html/Chemicurl.com/wp-includes/plugin. in /home/wryze/public_html/Chemicurl.com/wp-content/themes/pergo/templates/default-loop.php on line 31
I think, you have installed older version of Pergo. We have fixed this issue after WP 5.0 released.
You can download latest version of theme here – https://themeforest.net/downloads
It would be great if you could add the ability to add a URL link some of the design elements such as the Service Box. Perhaps add a URL link field in case someone wants it to be clickable and go to a page for that service. Unless there’s actually a way to do it that I’m missing.
I should add that the on click action does exist for the single image element. Just need to have it for a lot more elements like the Service Box and many others.
Please remove old VC plugin from wp-admin > all plugins. Then install and activate again this plugin.
If you can not, email me (jakjim@gmail.com) with wp-admin access info. I will help you with this.
What is the VC plugin? I don’t see any with that or similar name, or did you mean the Woocommerce plugin (WC)?
We meant by this plugin
https://codecanyon.net/item/visual-composer-page-builder-for-wordpress/242431Earlier its name was visual composer (VC)
I bought an official license for this plugin, removed the old one and installed and activated the plugin, and activated my license, but there’s no difference. Service Box still doesn’t allow me to set a URL link. I think this is part of the plugin itself and not the theme. How can I set a link for this?
We are still now working on update. Updated version will be available today.
Thanks, received the update and I can now set a link although it would be nice to have the image clickable as well as the text. Perhaps in the next update?
We will try for that
Purchase your plugin but when i installed the WP page builder plugin. it gives me this error “Compilation failed: invalid range in character class at offset 11 in H:\xamp\htdocs\medicalcrm\wp-content\plugins\js_composer\include\autoload\hook-vc-grid.php on line 163”
Please help me and fix this issue asap. Thanks
Please email me with wp-admin access info on jakjim@gmail.com. I need to check that. I think it is a PHP version issue.
On the shop page, why aren’t the images clickable/take you to the item’s page? It feels odd that you either have to click the item’s name, or the tiny icon in the image to get to the product page because anyone’s natural instinct to see more about a product is to click/tap the image, and makes it feel like the site isn’t functioning properly. Are there any plans to add this in?
Thanks @Milkchan, We will be addibg popup options of single product page in next update.
I have requested a refund multiple times, but received no response. What needs to be done in order for me to get my money back?
Refund is not possible when the issues you mentioned are already working, Also we are available to assist on bugs if any
Is there a fix to stop the theme from adding random html code? I created a bullet list and when I hit save it adds code to what I had and then when I delete it ad hit save and update it comes right back.
In the service box block if I go o the next line by hitting enter it will add a break Code
to the text that shows up on the front of the website. I have updated the theme and it got worse.
The site is Thebuddyeffect.com/test
Is there a fix to stop the theme from adding random html code?
- Default html code come means it is required. Please share a screenshot, so I can make it optional in next update.
In the service box block if I go o the next line by hitting enter it will add a break Code
- That means, input field allow one line code, you can not add multiple line. You can use content area for multiple line.
Best Regards, jim
Pre-sale question: is the visual composer only editable from the back end or can we use the live visual composer to edit the site? I ask because some things like Bridge come with visual composer but only let you edit via the backend method and not in live view.
You can use visual frontent editor to edit any page & post.
Thank you, I just purchase and when I go to install theme but it time’s out. It doesn’t get to 100% at install. I changed the php settings and it still doesn’t work.
Please send me your site access info, I need to check settings. You can send details on jakjim@gmail.com
Hi, I faced the same problem of someone else here, I read that you solved it, we can give you the access, tell us where to send it.
Thanks
[17-Dec-2018 16:38:52 UTC] PHP Fatal error: Uncaught Error: Call to undefined function pergo_get_trim_words() in /home2/eliberaz/public_html/wp-content/themes/pergo/templates/default-loop.php:31 Stack trace: #0 /home2/eliberaz/public_html/wp-includes/template.php(690): require() #1 /home2/eliberaz/public_html/wp-content/plugins/zpergo_modules/shortcodes.php(210): load_template(’/home2/eliberaz…’, false) #2 /home2/eliberaz/public_html/wp-content/plugins/zpergo_modules/shortcodes.php(310): pergo_posts_template(Array) #3 /home2/eliberaz/public_html/wp-includes/shortcodes.php(319): pergo_posts_callback(Array, ’’, ‘pergo_posts’) #4 [internal function]: do_shortcode_tag(Array) #5 /home2/eliberaz/public_html/wp-includes/shortcodes.php(197): preg_replace_callback(’/\\[(\\[?)(pergo_…’, ‘do_shortcode_ta…’, ‘[pergo_posts ta…’) #6 /home2/eliberaz/public_html/wp-content/plugins/wordpress-seo/admin/ajax/class-shortcode-filter.php(35): do_shortcode(‘[pergo_posts ta…’) #7 /home2/eliberaz/public_html/wp-includes/class-wp-hook.php(286): WPSEO_Shortcode_Filter- in /home2/eliberaz/public_html/wp-content/themes/pergo/templates/default-loop.php on line 31 [17-Dec-2018 16:39:07 UTC] PHP Fatal error: Uncaught Error: Call to undefined function pergo_get_trim_words() in /home2/eliberaz/public_html/wp-content/themes/pergo/templates/default-loop.php:31 Stack trace: #0 /home2/eliberaz/public_html/wp-includes/template.php(690): require() #1 /home2/eliberaz/public_html/wp-content/plugins/zpergo_modules/shortcodes.php(210): load_template(’/home2/eliberaz…’, false) #2 /home2/eliberaz/public_html/wp-content/plugins/zpergo_modules/shortcodes.php(310): pergo_posts_template(Array) #3 /home2/eliberaz/public_html/wp-includes/shortcodes.php(319): pergo_posts_callback(Array, ’’, ‘pergo_posts’) #4 [internal function]: do_shortcode_tag(Array) #5 /home2/eliberaz/public_html/wp-includes/shortcodes.php(197): preg_replace_callback(’/\\[(\\[?)(pergo_…’, ‘do_shortcode_ta…’, ‘[vc_section …’) #6 /home2/eliberaz/public_html/wp-includes/class-wp-hook.php(286): do_shortcode(‘
[vc_section …’) #7 /home2/eliberaz/public_html/wp-includes/plugin.php(203): WP_Hook->apply_filters(‘
[vc_section …’, Array) #8 /home2/eliberaz in /home2/eliberaz/public_html/wp-content/themes/pergo/templates/default-loop.php on line 31
Please send your site admin and FTP details on jakjim@gmail.com and we will check this.
Please also send this chat reference so we can identify you
Please update theme (Pergo 1.2.6) to get rid of this error. If you are using WordPress 5+ version, you need to update theme.
Hello, how are you ? I did everything to try to adapt the modules so that the header looks like this site https://www.apres.io/computer-vision but unfortunately it did not work out. The form with the button on the side, in this way is impossible to configure, without depending on a development. Could you create some template like?
It seems to be some PHP issue on your server, Please send your site admin and FTP server details and our developer will look into it ASAP. You can send details on jakjim@gmail.com
Best Regards, jim
Also getting Fatal error: Call to undefined function pergo_get_trim_words() whenever I try to use the back editor for the homepage on the imported demo
So I figured it out. I followed the file path and while I don’t know PHP the code had to do with fetching/displaying an excerpt from the post, so if you delete the posts section on the demo page you can access the back end editor.
Is all ok now, I’m gld that you figured problems already
I love your theme i just got this error
Fatal error: Uncaught Error: Call to undefined function pergo_get_trim_words() in /home/wryze/public_html/skillgator.org/wp-content/themes/pergo/templates/default-loop.php:31 Stack trace: #0 /home/wryze/public_html/skillgator.org/wp-includes/template.php(690): require() #1 /home/wryze/public_html/skillgator.org/wp-content/plugins/zpergo_modules/shortcodes.php(206): load_template(’/home/wryze/pub…’, false) #2 /home/wryze/public_html/skillgator.org/wp-content/plugins/zpergo_modules/shortcodes.php(310): pergo_posts_template(Array) #3 /home/wryze/public_html/skillgator.org/wp-includes/shortcodes.php(319): pergo_posts_callback(Array, ’’, ‘pergo_posts’) #4 [internal function]: do_shortcode_tag(Array) #5 /home/wryze/public_html/skillgator.org/wp-includes/shortcodes.php(197): preg_replace_callback(’/\\[(\\[?)(pergo_…’, ‘do_shortcode_ta…’, ‘
[vc_section …’) #6 /home/wryze/public_html/skillgator.org/wp-includes/class-wp-hook.php(286): do_shortcode(‘
[vc_section …’) #7 /home/wryze/public_html/skillgator.org/wp-includes in /home/wryze/public_html/skillgator.org/wp-content/themes/pergo/templates/default-loop.php on line 31
and the form too Please fill all fields so we can get some info about you. We will never send you spam
hello any help
We have submitted latest version for approval with WP-5.0 supported & some major fixed.
You will be notified via email, once updated version is available to download. Please update theme & review your bugs again.
i have updated it but it still doesnt work
Updated version is 1.2.6. I’ve checked it again, but no error found. Maybe you could not updated theme properly. Please send me ftp accessinfo, So I can update your theme now. Youcansend details on jakjim@gmail.com
Is all working fine at your end?
I love this , i want to buy , one thing i want to confirm is , the forms on the page , can the fields be increased ? when one submits the form when does it go
Definitely you can add more fields. We are using contact form 7. If you can not add more fields, email with wp-admin access info.
We will help you to setup this.
Hello there,
I want to make my contact page navigation same like yours demo http://jthemes.org/wp/pergo/demos/contact-us/ Where can I find all the fonts and colors you use for this theme deeper than settings? I was looking in styles.css but I can’t find anything. Thing is I already did almost the same example like yours, but my button text is the same as navigation, but I prefer to see it white. http://prntscr.com/lpqpfsYou can change button style in Theme options > Header options > navbar right settings.
If you can not do it, email me with wp-admin access info. Please send details on jakjim@gmail.com
It works on Navbar #1, but I want the same color on Navbar #2. I just send you an e-mail, please check it. That’s why I am asking where can I find it in code, not in settings. I can do it by myself, but I was looking in the stylesheet, but can’t find the right line for navbar colors.
Same function is used for both navbar style. We are checking your mail and let you know soon.
Fantastic support!!
Been having a few issue around understanding and tweaking the template, customer service from the Jthemes Has been excellent.
Thank you guys, your awesome!
Many thanks for your nice comments. Please rate us here it possible
https://themeforest.net/downloads
