147 comments found.
Hello!
I can not activate the plugin “slider revolution” because no plugin does not accept the activation code. What to do?
I enter the correct code …
Please give us ticket link after submit to http://jakiro.ticksy.com We would like to sorry about the late reply. This period is our Lunar New Year that we will back to work on next week. Thanks for understanding. Regards,
You should download from package and reinstall in your site. Update this plugin manually, you can not active because you do not buy from Revolution author. Thanks,
Hi I have a problem with the images of my 1.7.5 prestashop with the jakiro theme. If I go into a catgoria and then I apply a filter, or I go to page 2 or 3 … do not load the thumbnails of the images. If reload the page all work fine.
Are you working, or jakiro theme is dead?
Incredible
We only work for Wordpress, we do not provide Prestashop, Please contact the author that you bought Jakiro prestashop. Thanks,
where, here: https://jakiro.ticksy.com/ ???? It’s dead!
It works now, but we only support customer who bought theme from us. We do not sell Prestashop. Thanks,
GRPD not working … see my support ticket please !
your support https://jakiro.ticksy.com/ is dead 
Error 500
Thank for your help
Dear, We have updated theme, please re-download and update theme. About the ticket system, we will fix and alive on tomorrow. Thanks,
Hello, when do you think solve the problm ?
you find snippet https://wpmarmite.com/snippet/ajouter-checkbox-page-commande-woocommerce/ It seems to me not complicated to integrateWait your reply
Please give us ticket link. We would like to sorry about the late reply. This period is our Lunar New Year that we will back to work on next week. Thanks for understanding. Regards,
Hello, when do you think solve the problms ? 3 weeks !!!
We have update theme, please download and fix bugs
Redirection problm when the customer is new and if he ticks the box “create account” is solved . Thank
But Custom terms for GPRD does not appear this theme is not GRPD compatible.
you can find my ticket : https://jakiro.ticksy.com/ticket/1778198
We have updated new version and we have answered your ticket. Please check
Sorry GRPD not working … see my support ticket please
We have updated theme, please re-download and reinstall the theme. About support system, it will be alive on tomorrow. Thanks,
Sorry, Customs terms appear, but not the checkbox ! see this exemple : http://bit.ly/2Cp3u8F This theme is not GRPD compatible.
Please follow your ticket. Thanks
I have reply on post. thank
Customer support is dead
We have update theme, please download and fix bugs
Redirection problm when the customer is new and if he ticks the box “create account” is solved . Thank
But Custom terms for GPRD does not appear this theme is not GRPD compatible.
you can find my ticket : https://jakiro.ticksy.com/ticket/1778198
We have updated new version and we have answered your ticket. Please check
Sorry, Customs terms appear, but not the checkbox ! see this exemple : http://bit.ly/2Cp3u8F This theme is not GRPD compatible.
Please follow your ticket. Thanks
I have reply on post. thank
Hello, when do you think solve the problm ?
you find snippet https://wpmarmite.com/snippet/ajouter-checkbox-page-commande-woocommerce/ It seems to me not complicated to integrateWait your reply
We would like to sorry about the late reply. This period is our Lunar New Year that we will back to work on next week. Thanks for understanding. Regards,
you find my ticket https://jakiro.ticksy.com/ticket/1855192/
Hello, On checkout page if I am already connected, all is ok when i push the button, i’m redirected on payment page. Perfect !
But if the customer is new and if he ticks the box “create account” he is redirected to the home page. It’s really problematic ...
If i desactivate all plugin, same problm With another template, i have tested no problm
Thank very much for your help
I have lastest version of wordpress, woocommerce and template ps : i send you message on ticket support
Dear, please give us the ticket link that I can note with my tech.
I have found another problm … Custom terms for GPRD does not appear. I think your checkout page has not been updated … Wait your reply
? no reply ?
Our tech has been worked with your issue. Please keep update on your ticket. Thanks,
1 week no solution
We have update theme, please download and fix bugs
Redirection problm when the customer is new and if he ticks the box “create account” is solved . Thank
But Custom terms for GPRD does not appear this theme is not GRPD compatible.
you can find my ticket : https://jakiro.ticksy.com/ticket/1778198
We have updated new version and we have answered your ticket. Please check
Sorry,
Customs terms appear, but not the checkbox !
see this exemple : http://bit.ly/2Cp3u8F
This theme is not GRPD compatible.
Please follow your ticket. Thanks
I have reply on post. thank
Hello, when do you think solve the problm ?
you find snippet https://wpmarmite.com/snippet/ajouter-checkbox-page-commande-woocommerce/ It seems to me not complicated to integrateWait your reply
We would like to sorry about the late reply. This period is our Lunar New Year that we will back to work on next week. Thanks for understanding. Regards,
you find my ticket https://jakiro.ticksy.com/ticket/1855192/
hey how do i get my woocommerce template up to date? it says this….
jakiro/woocommerce/myaccount/my-account.php version 2.0.0 is out of date. The core version is 2.6.0,
It is not related with function, you can update manually by edit my-account.php to 2.6.0 And we will update on next release
Jakiro theme breaks each time when trying to update to the latest WC/WP software versions
Please submit a ticket to http://jakiro.lunartheme.com and give us admin account that we can check. Thanks
Hi Team,
Theme demo not working. If any other link is there to check the demo please let us know. As we are going to purchase the theme we like to check the demo once again. please revert back us asap.
Thanks, we have fixed it. Please try again
Thank you
how can we get the woo commerce 2.6.0 my account php file updated???
It is only template version, please update the latest theme. If not let us know we will update. Thanks,
i did and that was the only one that didnt update was the “my account” php
Please submit a ticket to http://jakiro.ticksy.com that we can check your site. Thanks
can i file if the support expired? i just need the new up to date account.php file (2.3.0) for woo commerce
Please post on your ticket, we will fix for you. Thanks,
i tried to file a ticket and its asking for a purchase code which i dont know where that would be and it also gives an option to verify thru envato but that doesnt seem to work? is it possible to email me that php file? mrjaywalker@gmail.com
Your support is expired. Please post to PrePurchase category. Thanks,
Hello, “I’ve read and accept the terms & conditions” check box not working. It’s possible to pay without this validation. I have last version of : wordpress, theme, woocommerce and plugins
When i check on WooCommerce > System Status
i see that WooCommerce Templates is Outdated you can see capture on joint file.
Thank for your help https://www.sacs-manufactoum.com/Dear, We will update the template next week. Thanks, Please submit a ticket to http://jakiro.ticksy.com that you need more support.
OK ! thank
You are welcome, Thanks,
We have updated woocommerce templates, please update theme from themeforest. Thanks,
Hello, same problm read and accept the terms & conditions” check box not working. It’s possible to pay without this validation. Thank for your help
We have update fix version, please download if receive notification and follow your ticket. Thanks,
Hello, I am working with the Home Simple version and the slider gives me the following error: Revolution Slider Error: Slider with alias rev-slider-2 not found.
I’m listening for your observations. Thank “
Solved, thank you!
Thank you, If you need support, please submit a ticket to http://support.lunartheme.com Thanks,
Hi there! I have the same problem. I’m struggling to find where the background is loaded, not on the page in VC, not in theme options, not in DHslides or Slider revolution? What am I missing? Thank”
Solved, thank you!
Thanks
Hi, i´m trying to add a ticket but the system tell me that my purchase code was wrong. I doble-check with the pdf and txt file (i can send it to you) and does not work. I would like to know how to add a topb bar like the one you have in this demo: http://test.lunartheme.com/jakiro/home-simple/ Thanks you
Please post to PrePurchase category that you do not need purchase code. We will check it. Thanks,
Thank you
Thanks
Reply your message on themesupport. I´m not using other autor plugin, i´m using your module for logo and menu, so please check my message. Thank you
Please paste your ticket link here
It is presta shop, we only do wordpress, please contact author who do prestashop. Thanks,
Hey there, we were working with your theme and found this issue that prevented the logo image from being updated correctly…
if($page_logo = dh_get_post_meta('page_logo')){
Should be… (missing an ”=” sign).
if($page_logo == dh_get_post_meta('page_logo')){
Have a great day, 
Thank you so much
Hi, I need to buy the theme, do you assure me that it is working correctly? I wait for an answer Thank you!
criii…criii..criii….”“unanswered”“
We will let our tech answer soon, please paste ticket here
Hello! I bought this theme a while ago. I am trying to install it on Godaddy however it says the theme is broken/// April 14th, 2018.
Please submit a ticket to http://jakiro.ticksy.com that our engineer can check, please update the latest version, Thanks,
I can get version 1.1.15 of Jakiro, I have this version in my site but I need the files clean.
thanks a lot.
Dear, Please update new version 1.1.22, If you need the old version, please email to lunartheme@gmail.com we will send you manually. Thanks,
Hi, I have translated default.po to my language, but still not work. I translate it and rename my translate jakiro-id_ID.mo and jakiro-id_ID.po (Indonesian language).
Did I write wrong file name or what to do so the translate can work ?
Thanks
Dear, Please submit a ticket to http://jakiro.ticksy.com that our engineer can support you. You can post on Pre-Purchase category that not require Purchase code. Thanks,
Hello, Lunartheme and/or Xpert-idea team. Is it a joke to not answer your customers ? There is $300 in your wallet since July 17 for no work delivered. Any refund as promised if work not done ? Nope. Any reply ? Since 2 month, Nope. What is the deal ? or is it just steal ? Thanks
Dear, we only sell wordpress for Jakiro, if you buy prestashop please contact xpert-idea team. Thanks
