837 comments found.
Hello,
Is this possible to add Slider Revolution with this theme or page builder? and work perfectly as background video slider at front page. I do not see that option in DOCUMENTATIONS.
Thanks
Also, I have purchased theme but can not find demo content files to import.
I have imported demo content for Cosmetic Surgery but I can not see home page design.
Right now I am working on localhost FYI.
Bitnami Localhost*
Hi,
Yes, it is possible to add Slider Revolution to the theme. Just add the text element to the desired column and place Slider Revolution’s shortcode as text element’s content.
Related to home page, since we can not access your local host, can you please send us the screenshot of the home page to info@bold-themes.com so we can get the idea of the homepage issue you are facing.
Thanks in advance.
Kind regards,
BoldThemes team
Thanks for the reply, I have emailed it. I am hoping to get quick reply on this.
Hi,
Thanks. We have replied to your email.
Kind regards,
BoldThemes team
Thanks it is being fixed.
Hello guys. I’m trying to use the Before/After Image, but it does not shows up anything. This is the url https://www.fluorpso.com/odontologia_orofacial/
Hi,
It seems that you are using JetPack Lazy Image plugin for your images and images are loaded from https://i2.wp.com/www.fluorpso.com/wp-content/uploads/2018/12/Sonrisa-Gingival-antes.jpg?fit=587%2C300&ssl=1 instead of your domain.
This will not work in case of before after images since their script needs to know the width and the height of the image to work.
So please disable either disable Lazy Load feature for images you are trying to use for before after if possible or remove it all together.
Kind regards,
BoldThemes team
Hi, first of all, I enjoy your theme! How can I create a thumbnail gallery in a blog post?
Thanks
Hi,
We are glad you like our theme 
Medicare has built in option for that – please edit the blog post and set post format to gallery. Then, just choose the images (Images section at the bottom of Blog Edit form) Make sure to check grid gallery option as well. You can also set the format. Try
21,11,11,11,21,11,11,11,21
It will make first, fifth and ninth image twice the width.
Kind regards,
BoldThemes team
hi. i want report bug: menu in level 3 and more not work.
Hi,
Thanks for the heads up – we have escalated the issue to our developers and they will take a closer look at it. We will let you know as soon as we get info from them.
Kind regards,
BoldThemes team
Hi,
The level three of the menu should work fine. Please confirm that you have the latest version of the theme installed and that level 3 menu works. Level 4 menu is not supported by theme’s css. If this is a showstopper, please submit a request for a refund and we will approve it: https://themeforest.net/refund_requests/new
Kind regards,
BoldThemes team
Are there any known issues currently with WordPress 5.0.1?
Hi,
No, the theme should work with WP 5.0 without problems.
Kind regards,
BoldThemes team
Why can not preview the demos? shows the following error Forbidden You don’t have permission to access / on this server. Additionally, a 403 Forbidden error was encountered while trying to use an ErrorDocument to handle the request.
Hi,
Can please you tell us which ip address are you trying to access our demos from? You might have ended up on the black list of our firewall.
Kind regards,
BoldThemes team
Are there any known issues currently with WordPress 5.0?
No,
There should be no issues with WordPress 5.0 – the latest update – version 1.3.9, released in November is compatible with WordPress 5.0
Kind regards,
BoldThemes team
Is it possible to add Mollie to pay with ideal to appointment calendar?
Hi,
It really depends on the interface and use case you need – you can add custom urls to booking widget on the page of each service / doctor – if you create additional static page with Mollie integration (using third party plugin) then it is possible.
Kind regards,
BoldThemes team
suggestion of new feature for the builder: when toggling section off in page/post editing, same section, should stay off, after page is saved. it’s very annoying to scroll down until latest section every time you save the post.
Hi,
Thanks for suggestion, we will see to implement it with one of the upcoming updates.
Kind regards,
BoldThemes team
great!
Hi. I have already purchased this theme and I am looking to buy one more license. We plan to develop a multilingual site. Is this theme compatible to Polylang Plugin (a free plugin that is very similar to WPML)
Hi,
Yes the theme is compatible with Polylang, and you should not have problems using it with Medicare.
Kind regards,
BoldThemes team
Hi, we found a virus in the website that we use the theme which we bought from you. There is too much band-widht usage and the it’s locks the server. Did you see this problem before? Is there any solving way for this?
Hi,
No we haven’t had problems with security aspect of our themes – in general all themes on ThemeForest undergo a thorough check which includes security.
The best approach is to reinstall everything WordPress, theme and all plugins. Unfortunately, depending on the malware type, the database can also be compromised, so unless you have a safe backup, you might have to start from an empty database instance as well.
Kind regards,
BoldThemes team
There were a virus in website and we update the theme. Now, the website is working very slowly and we are getting an error. Can you please help?
Warning: Error while sending QUERY packet. PID=16823 in /home/**/public_html/wp-includes/wp-db.php on line 1924
Hi,
Unfortunately, the error message itself does not tell us much – have you started from the fresh WordPress instance? The best option is probably to consult your hosting provider and see if they can help with the issue.
Kind regards,
BoldThemes team
Hello guys, i’m interested in buying the cardiology theme, looks great btw. I’ve a couple of questions from the webmaster though:
+ is it possible to optimize the loading speed of the website by reducing the amount of requests? + is it possible to reduce the size of the website by eliminating the unused scripts and libraries?
Thanks
Hi,
Thanks for reaching out.
You can consolidate the number of request related to js and css by using for example https://wordpress.org/plugins/w3-total-cache/ or similar caching plugin. Using them, you can serve one minimized css and js per page.
It is not possible to remove unused scripts and libraries unless you want to hand pick them from the code based on the specific features your site uses.
Kind regards,
BoldThemes team
.
Hi. I just purchased the theme. I want to know how to change de color of the primary menu text. It is white (dental demo) and I want it gray
Hi,
If you want to customize the menu font color beyond the accent color settings, please add the following css statements to Appearance > Customize > General Settings panel, Custom CSS field
.btLightSkin.btBelowMenu:not(.btStickyHeaderActive) .menuHolder .menuPort ul li a{
color: #aaa !important;
}
Kind regards,
BoldThemes team
Thanks. It worked. How can I change the responsive menu color?. When I´m on mobile the lines are also white, only change when hover. I want to customize that color
Hi,
Please try adding the following css statements:
.btDarkSkin .btVerticalMenuTrigger .btIco:before, .btDarkSkin .btVerticalMenuTrigger .btIco:after {
border-top-color: #aaa;
}
.btDarkSkin .btVerticalMenuTrigger:hover .btIco:before, .btDarkSkin .btVerticalMenuTrigger:hover .btIco:after {
border-top-color: #0cb8b6;
}
.btDarkSkin .btVerticalMenuTrigger .btIco .btIcoHolder:after {
border-top-color: #aaa;
}
it should do the trick
Kind regards,
BoldThemes team
Thanks a lot. It worked!. Now I have another issue. I want to remove this gradient colors in the footer but can`t find where is it. https://ibb.co/jCMx20
It also appear under the header in the individual pages
Hi,
If you take a look at the page structure in Bold Builder you will notice that this is a section with six separators – just delete the section in Bold Builder and the bar will be removed.
Kind regards,
BoldThemes team
I’m having the menu color issue again. I created a new menu and the color is white and the Alternate Color when hovering. Could you please help me with the css code?
Hi,
Can you please send us the url of your site so we can take a closer look at the current setup?
Thanks in advance.
Kind regards,
BoldThemes team
Sure. https://www.fluorpso.com/chat_atencion/ The menu is placed on the right colum in the second section. In the other hand, I would like to know how to customize pre the loader. I want to make bigger the alternative logo there. Thanks! this is an amazing support
Hi,
Please use
.btCustomMenu a {
color: #aaa !important;
}
Related to the logo on preloader, please add
.btPreloader .animation .preloaderLogo {
height: 150px !important;
}
Kind regards,
BoldThemes team
Works great thanks.
Is there any way to justify the text inside the subheaders?
Hi,
Which part of the header do you want to make justified – Sub Title ? Also, do you want it justified on all header elements?
Kind regards,
BoldThemes team
Yes, Subtitle, in the module “Header” appears as “suhbeader”. And no. only some of them
Hi,
Please add the following css:
.myHeader .btSubTitle {
text-align: justify;
}
Once you do add each header element you want to have justified Sub Title myHeader as Extra Class Name(s)
It should do what you want.
Kind regards,
BoldThemes team
Thanks. In the other hand, I’ve been noticing every time I resize the page (Chrome and Safari) the links seem to disappear, all the linkable objets, menus, images, etc. are gone. After every resize the page stops being linkable, even the hand cursor does not shows up
Hi,
You have several third party plugins including a chat plugin which overlay the entire viewport of the site. Try deactivating them one by one and see if the issue persists. Maybe one of them sits on the top of the site interface preventing items from being clicked.
Kind regards,
BoldThemes team
I’d like to ask you a question. 1. I’d like to have the mobile logo central. 2. I’d like to make the main screen menu header area smaller. 3. Can’t you put in a mobile menu background and make it look like a sub cardary?
Hi,
Can you please send us the page url so we can take a closer look at your current layout? Thanks in advance.
Also can you please explain the question number 3, what do you mean to make it look like a sub cardary?
Kind regards,
BoldThemes team
My customer asks for the following style.
I know it’s difficult, but I’d like to get the help I can.
www.paisiz.com/a1.jpg
www.paisiz.com/a1_1.jpg
www.paisiz.com/a2.jpg
www.paisiz.com/a1.jpg
www.paisiz.com/a1_1.jpg
www.paisiz.com/a2.jpg
Hi,
The referenced images are not accessible.
Please try adding the following css statements to Appearance > Customize > General Settings panel (Custom CSS field)
@media (max-width: 1023px){
.menuHolder .logo img {
margin: auto;
}
.menuHolder .logo {
float: none;
width: 100%;
}
.menuHolder {
padding: 8px !important;
}
}
.btContentWrap.btClear {
padding-top: 55px !important;
}
.menuHolder {
padding: 0px !important;
}
.menuHolder {
padding: 0px !important;
}
also, please note that your support period has expired – should you require any additional help, please renew the support. Thanks in advance for understanding.
Kind regards,
BoldThemes team
Extension payment has been made.
First of all, I’ve done as much as I can. Please give me the language link and details.
Hi,
Thanks for understanding.
We did not understand your request – specifically language link and details. Can you provide more details?
Have you managed to add the code from above? Did it help?
These links still return 404 (not found error)
www.paisiz.com/a1.jpg www.paisiz.com/a1_1.jpg www.paisiz.com/a2.jpg
Should you have any additional questions, please submit a ticket at https://boldthemes.ticksy.com and our support team will be glad to assist you
Kind regards,
BoldThemes team
Hi, I wanted to integrate the acceptance box in the contact form. However, the box and the text are not in one line. It doesn’t look very nice with the text under the box. Can you help me?
Hi,
Can you please send us the url of your page with the contact form and we will give it a try?
Kind regards,
BoldThemes team
hi some sections not compatible with wpml plugin. like preloader text thanks
Hi, preloader text is customization option so you should be able to translate it like this: https://wpml.org/documentation/getting-started-guide/translating-theme-options/
hello, I wish to get rid of warnings about plugins not installed or activated. I’m not using the timetable plugin, but in the admin area there is a persistent warning box, telling to activate it. very annoying.
array( 'name' => 'Timetable and Event Schedule', // The plugin name. 'slug' => 'mp-timetable', // The plugin slug (typically the folder name). 'required' => false, // If false, the plugin is only 'recommended' instead of required. 'force_activation' => false, // If true, plugin is activated upon theme activation and cannot be deactivated until theme switch. 'force_deactivation' => false, // If true, plugin is deactivated upon theme switch, useful for theme-specific plugins. )
I’m working with child theme plugin may I add something to functions.php instead to delete the original? thanks.
Yes, you can copy MedicareTheme class from functions.php to child theme functions.php (lines 7-675), then you can modify boldthemes_theme_register_required_plugins there.
great! thank you very much 
Well, I tried copying the lines, pasted into custom functions.php but I get the following error: Your PHP code changes were rolled back due to an error on line 109 of file wp-content/plugins/functions/functions.php. Please fix and try saving again.
syntax error, unexpected 'public' (T_PUBLIC), expecting end of file
We have checked this solution and it works so it is probably some syntax error in PHP. Please try again and make sure that syntax is correct. If the same error is still there please send us your WP login credentials to info@bold-themes.com so that we can take a look at that.
Also, line numbers can depend on theme version, please check that you are using latest theme version.
tried again without success. sent email with credentials right now.
We have not received it. Maybe you can send us FTP credentials?
Hi,
This a page excerpt – please refer to the following article for explanation: https://boldthemes.ticksy.com/article/7341/
Kind regards,
BoldThemes team
Hello guys , i want to make logo alignment right so how can i do that? Thanks.
Hi,
Please try adding following css statements to Custom CSS field of Appearance > Customize > General Settings panel:
.menuHolder .logo {
float: right !important;
}
.topBarInLogoArea {
float: left !important;
}
Kind regards,
BoldThemes team
Where is the “hero picture” or “jumbotron” option to edit the carousel? I’d like to have pretty much the same format for “medicare” but I can’t find the cover photo option? I’m a beginner at wordpress.
Hi,
If you edit the page with Bold Builder you will notice Slider element on top. Within the slider element you will find several Slider item elements. If you edit Slider element, you will notice background property where you can define Slider item background image.
Should you have any additional questions, please submit a ticket at http://boldthemes.ticksy.com/ and our support team will be glad to assist you.
Kind regards,
BoldThemes team
