213 comments found.
Hello, Can I get a demo before buying this theme? Thank you?
Hello, Dear Customer!
We cannot give the demo, but we send for you link with the manual where you will find the video instructions how to set up the different sections and how to install the demo on your website.
https://themeforest.net/item/lifeguide-personal-and-life-coach-wordpress-theme/19768004
Best Regards!
Hola, no puedo instalar el Demo Content de theme LifeGuide, genera un error antes de que termine la carga.
Hello, Dear Customer. Please submit a private ticket at https://mwtemplates.ticksy.com/ with the following info:
1. Link/login/password for your cPanel or similar hosting control panel.
2. Link/login/password for your WP Dashboard.
We strongly need exact information about these both points, only in this case we will be able to help you.
Best Regards!
I bought your wp theme – but unfortunately I am not able to install the theme. I always get fatal error messages that make it unable to work with the theme – can you help?
thanks
Silvia Artmann
Hello, Dear Silvia Artmann! Usually this issue occurs due to the outdated version of your PHP. Please check your current version of PHP and if it is lower than 5.6.33 – please switch your current PHP version to 5.6.33 It is possible to perform via cPanel or other similar control panel for the hosting. You may also ask your hosting support to upgrade PHP version. We can assist you additionally to resolve this issue, for this please submit a private ticket at https://mwtemplates.ticksy.com/ Best Regards!
aee336ab-2b3c-4226-8161-faeaee49c8a1 – 9 Jan 2019 I recently installed the Lifeguide theme and for some odd reason it crashed my server because i had to many open connections and it was using to many resources the theme was automatically updated to the lastest version of wordpress im also noticing that my logo is just a white box instead of the logo and not all of the sample pics show up. I didnt know if there was a known glitch or if there is something that I needed to do. I didnt want to delete it and purchase another theme please advise me on what to do. Thanks so much in advance
Hello, Dear Customer. Please submit a private ticket at https://mwtemplates.ticksy.com/ with the following info:
1. Link/login/password for your cPanel or similar hosting control panel.
2. Link/login/password for your WP Dashboard.
We strongly need exact information about these both points, only in this case we will be able to help you.
Best Regards!
If I go to a other page on my site, the menu disappears. How can I edit the site that my menu is there on every page?
Hello, Dear Customer. Please submit a private ticket at https://mwtemplates.ticksy.com/ with the following info:
1. Link/login/password for your cPanel or similar hosting control panel.
2. Link/login/password for your WP Dashboard.
We strongly need exact information about these both points, only in this case we will be able to help you.
Best Regards!
Hi there,
I love your theme. Is it possible to remove the first part of the main page and just have it start at the “Hi I’m Florence” part?
Best, Karen
Hello, Dear Customer! Sure, it is possible to hide via CSS rules of Unyson Page Builder. If you have additional questions – please submit a private ticket at https://mwtemplates.ticksy.com and we will assist you. Best Regards!
How do I delete the ‘next’ and ‘prev’ tekst on the header?
Hello, Dear Customer!
Please, put the following code in Additional Css:.slider-06a6931 .flexslider.text-nav .flex-direction-nav a {
color: #ffffff;
display: none;
}<br />.You will receive such the result.
http://prntscr.com/
http://prntscr.com/
Best Regards!
Hi, I can not edit my home page or other pages anymore. If I click on ‘edit page’ is see the page in a weird way
Hello, Dear Customer! In order to fix this issue, please download and activate this plugin: https://ru.wordpress.org/plugins/disable-gutenberg/ Best Regards!
slider image upload option not appear just showing Population Method Manually, I’ll upload the images myself and thumb how to fix this issue please fast reply
Hi and thanks for the message, our tech support team will be glad to assist you. Please submit a ticket to https://mwtemplates.ticksy.com/ Thanks!
do the theme is still supported? thanks
Hello, Dear Customer! If you have some issues about theme, you can send the ticket on https://mwtemplates.ticksy.com/ and we will help you.
Best Regards!
How do I change the speed of the testimonials slider?
Hello, Dear Customer! If you want to change testimonials speed, open in any code editor file script.js which locates in /wp-content/themes/lifeguide/framework-customizations/extensions/shortcodes/shortcodes/testimonials/static/js and go to line # 22. Change duration: 1000 to duration: 700 and save file. Then clear cache in a browser and check result at front-end. Best Regards!
I am having issue with the display of my logo it stretches and skews. Is there a specific size that it needs to be to not do that when I upload to the Site page identity? Also I have the Social Icons turned on but it wont show in the menu. also when I have the scroll on the logo will not appear.
Hello, Dear Customer! The recommended size for the logo is 215×60 px Also if you want to apply global header for all pages with social icons, please click WP Dashboard => Appearance => Customize => Header and turn of option like on this screenshot: http://nimb.ws/LD47Fb Best Regards!
I cannot seem to get the maps Google API to work with your system, API is fine but i always get ‘the page cannot be loaded’ error. YOu already have access to the site to check, please just view the contact page.
Hello, Dear Customer! Unfortunately, Google Maps is no longer free. You have to associate a credit card so that you can get billed if your site has requests that exceed the $200 credit they give you monthly for free. That is why you get the watermarked maps. For more information, see: https://cloud.google.com/maps-platform/pricing/ As alternative, we offer our customers the following solution:
1. Install and activate this plugin: https://wordpress.org/plugins/wp-google-maps/
2. Create your first map, and select in the following options in WP Dashboard => Maps => General Map Settings: Disable Mouse Wheel Zoom and Maps Engine: OpenLayers. Save these changes.
3. Go to your map => General Settings. Choose zoom, height level, switch map alignment to center. Also do not forget to add a marker in necessary place by right-mouse click on map. Save MAp Marker and Map changes.
4. Copy your map’s shortcode, for example [wpgmza id=”1”] and open in Unyson Page Builder page with affected map area. Hide here default Map element, then add Text Block element and switch it in text mode. Place here between div tags your map’s shortcode and save changes. Update page and check result at front-end. These steps will fix your issue. Best Regards!
Can we take this to somewhere we can share screen grabs?
So, to summarise:-
1) I have installed newplugin and gone through all steps 2) It still doesn’t work
Can we find a way to share screen grabs and such? Also, you guys have direct access to view this site from an issue before. Site is http://inspiredsoulutions.co.uk/contact/
Hello, Dear Customer! Please submit a private ticket at https://mwtemplates.ticksy.com/ and we will assist you. Best Regards!
Hi,
I have a couple questions regarding the LifeGuide template that I’ve purchased.
1. How can I stop the logo from being all white on the home page? I want the logo to show up as I designed it. 2. I created a sub-navigation and I want it to be centered and up closer to the main navigation. How can I do that?
Hello, Dear Customer We have already replied you in ticket at https://mwtemplates.ticksy.com/ Best Regards!
How do I change the Service icons?
Thanks, Mark
Hello, Dear Mark! Please submit a private ticket at https://mwtemplates.ticksy.com/ and we will assist you. Best Regards!
Instagram icon is not showing up via widgets
Hello, Dear Customer! Please submit a private ticket at https://mwtemplates.ticksy.com/ and we will assist you. Best Regards!
Sorry I forgot to mention that this issue is only on the /blog page. All the other ones it loads.
Hello, Dear Customer. Please submit a private ticket at https://mwtemplates.ticksy.com with the following info:
1. Link/login/password for your cPanel or similar hosting control panel.
2. Link/login/password for your WP Dashboard.
We strongly need exact information about this both points, only in this case we will be able to help you.
Best Regards!
I have done extensive research but every “fix” I have read on it doesn’t work unfortunately. The Unyson Page builder does not work. I have completely removed the theme and reinstalled and still the pagebuilder does not work. I have gone to the Unyson Support and tried all those fixes with no success either. Please help!!!
Sorry I forgot to mention that this issue is only on the /blog page. All the other ones it loads.
Hello, Dear Customer. Please submit a private ticket at https://mwtemplates.ticksy.com with the following info:
1. Link/login/password for your cPanel or similar hosting control panel.
2. Link/login/password for your WP Dashboard.
We strongly need exact information about this both points, only in this case we will be able to help you.
Best Regards!
“Demo Content Install” button is not showing in tools section of my wordpress site, rather i have installed theme and all plugins successfully
Hello, Dear Customer! Have you already activated all plugins and extensions? Also please watch this helpful video tutorial about how to install theme with demo content: https://youtu.be/7V9z6vgOKQM If this will not help you – please submit a private ticket at https://mwtemplates.ticksy.com and we will assist you. Best Regards!
sorry
Hello, Dear Friend. If you have any questions – please ask us. Best Regards!
