1349 comments found.
Hi there,
How to enable Authorize.net as a payment method?
Hi,
Thank you for interesting.
Yes it support Authorize.net as a payment method.
Major problem: How do i delete a column or items inside a columns by using elementor? I can only delete rows!
Hi,
Thank you for interesting.
In Elementor editor page, you can right click on item/column you want to remove and click “Delete”.
hi is it possible to add direct bank transfer payment?
Hi,
Thank you for purchasing.
Yes if you are using Woocommerce plugin as payment option. You can add direct bank transfer payment.
Hello, after updating new version of theme and wordpress 5, WPBakery Page Builder is not working to edit pages.
Hi,
Thank you for purchasing.
Please contact WPBakery Page Builder support for WordPress 5.0 support. Our main page builder is “Elementor” which is working with WordPress 5.0
Hi, Can this theme import OTA calendars/reservations from TripAdvisor, etc
Hi,
Thank you for interesting.
Yes you can sync calendar with 3rd party service ex. Airbnb. Please see https://motopress.com/files/motopress-hotel-booking-plugin-documentation.pdf look at “Synchronize your hotel website with OTAs via iCal” section.
Hello, some questions:
1 – Does the theme comes with all the Photos of the hotels and apartments? build in?
2 – After installation users can immediately place an order and make booking?
3 – Does the theme need any integration of third plug?
4 – Does i need to sync theme with AIRBNB, tripadvisor, booking etc…?
Thanks.
Hi,
Thank you for interesting.
1. Yes you can import demo contents using theme admin panel.
2. Yes once you create accommodation and setup its pricing.
3. Yes but everything you saw on our demo sites are all included in theme package.
4. It depends on your requirement but we support syncing with these services within booking features.
Hi, Do you know if the management system can be used to enquire rather than reserve or book? So customers can search dates, select rooms and enquire – no booking or reserving?
Hi,
Thank you for interesting.
Technically yes you can build normal page then add contact form to page content for room enquire.
Hi, can you tell me if your booking system is compatible with ‘Global Payments’ gateway please: https://www.globalpaymentsinc.com/en-gb/accept-payments/ecommerce
Hi,
Thank you for purchasing.
Could you please search it from on official Woocommerce payment gateway extension here https://woocommerce.com/product-category/woocommerce-extensions/payment-gateways/
se puede pagar con tarjetas con la pasarela de CONEKTA, ya que stripe no funciona en mexico. Gracias por su respuesta, de esto depende que compre el thema
Hi,
Thank you for interesting.
You can see full list of payment gateway support from here https://woocommerce.com/product-category/woocommerce-extensions/payment-gateways/
Hi I would like to know if your theme is compatible with revolution slider. Thank you
Hi,
Thank you for interesting.
Yes it’s compatible with revolution slider.
Hi, we are interested in buying your theme but we found a flaw, when you open the first time your theme the slide image does not open full screen but comes out smaller and then readapts to full screen and this defect it is both on desktop and on mobile.
I await your response with regard Fabio
It’s normal function of page which build using page builder in our case we are using Elementor. So it’s using javascript to expand page width to fullwidth.
I understand that it creates elementor, but ‘it is not visually beautiful that you do so’, you can ‘avoid doing so’ because for the rest the theme is fine for us. If you use revolution slider, do you think that effect does not come out?
Yes if you are using Revolution slider, it has its own custom layout which support fullwidth so you don’t need to use Elementor page builder to expand content to fullwidth. So you can avoid it using Revolution Slider plugin.
After installation the theme it is not displaying the primary menu as in the theme. It is not showing as a drop down menu. How can I solve this?
Hi,
Thank you for purchasing.
You can organise and create menu & sub menu via Appearance > Menus. Here is detailed instruction about how to setup main menu https://docs.themegoods.com/docs/hoteller/header/setting-up-main-menu/
My client currently uses Hotellier Booking but does not use the payment system that is provided as they take 2.5%, so they take the credit card details from the website, which are stored in the backend of the site and then manually process the payment via their on-site card system, which costs them 0.25%, they are asking if your booking system will allow them to do the same please?
Hi,
Thank you for purchasing.
Basically our booking system will connect to payment gateway you choose. For example, if you choose PayPal, all payment calculation will be redirected and calculated to PayPal.
So to answer your question, it depends on which payment gateway you are using. IF you are using the old one you have already used. All calculation and fees will remain the same.
Basically booking plugin has no related about how payment has been calculated and made.
Thanks for your reply, They are not looking to link to their old system, they would just like to take payment credit card details directly from the websites booking system that they can then process manually by their front counter credit card machine, is this possible and would the credit card details be stored in the backend fo the website?
I think it couldn’t do that and I don’t WordPress should do that. It’s against privacy policy and it’s insecure to store credit card credential l and process manually layer offline.
For days now I didn’t get update on my ticket #1796484 Will you support me on my problems with theme or no?
Hi,
Thank you for purchasing and really sorry for the delay.
It seems like you replied multiple times to the ticket so it move your ticket down on our queue when you did that.
I informed our support staff and they should prioratize your ticket when they are available.
If you want you can close that ticket so I can create new one will all my question for theme?
There is no need to do that. Creating new ticket will make it’s slower. Basically new updated ticket will move down in our queue.
I’m looking at your ticket right now. Thank you for your patience.
Hi I love this theme and am considering purchsing it for my next project, which I am due to start in 2 weeks time. I am just testing it on my iPhone and it seems that the blog system ‘Previous and Next Article’soe snot show the image in the box, it just shows a grey square box instead, are you aware of this slight issue?
Two pre-sales questions:
1. Will your theme work with the upcoming Wordpress 5?
2. Is the booking system a 3rd party plugin? and if so what one is it please, or is this a bespoke booking system you have built for this theme?
Hi,
Thank you for intersting.
1. Yes and we will always make sure our theme support every latest version of WordPress in the future.
2. Yes it’s booking plugin. You can read more about it here https://docs.themegoods.com/docs/hoteller/accommodation-bookings/hotel-booking-plugin/
Thanks for the details and link, can you comment on the 1st question as well please.
I checked on iPhone XS and iOS12.1 and it seems to be working fine. Please see screenshot here http://prntscr.com/lovava
It is not the main blog image it is the image that appears when you hover over the previous article or next article button to the left and right of the blog, when that box slides in it does not show the smaller thumbnail image, just a grey box?
Yes if you see the screenshot I provided here http://prntscr.com/lovava
It’s coming from single post page as you mentioned, not main blog page.
Hi, I just bought the hoteller theme, imported the demo ready site, but when I customize theme and I upload, select and publish my transparent logo, it doesn’t show up on the theme but remains the logo of the demo. Tried many times. I also tried to open a ticket but is impossible to go down in the list of the support website to the right product so I can’t open the ticket, can you help please thanks
Hi,
Thank you for purchasing.
Could you please provide WordPress and FTP accounts here https://themeforest.net/user/ThemeGoods
I will check the issue for you. Thank you for your patience.
thank you I send you now the info at the link you gave me
How do I import the demo
Hi,
Thank you for purchasing.
Please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can install theme and demo content for you.
when i make a booking status canceled in hoteller the ical is exactly the same…. how is it supposed to free the dates in booking? and when a booking from airbnb is canceled hoteller does not free the dates…
Hi,
Thank you for purchasing.
Please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.
Please also provide screenshots there too.
Hi,
room details sub-page is not possible to visually edit with Elementor? https://themes.themegoods.com/hoteller/luxury/accommodation/signature-room/Thank you
Hi,
Thank you for purchasing.
There are several reasons, we don’t make single accommodation page fully editable using Elementor. It’s very easy to enable that but it won’t work for most of customers.
Because there are various informations on single accommodation page which could be changed by date. For example, we have seasonal pricing which are changed according to current date so if you enable Elementor on single accommodation page. Customer will have to make change every room type when date pass each season? Or if some customers have different rate on weekend so they have to made this changes on every room type on every weekend. That’s the reason.
But if you really want to fully build accommodation page with Elementor. You can enable it from WordPress Dashboard > Elementor > Settings > General > Post Types.
Ok, thank you. And thank you for great theme.
Pre-sales question.
If I have 4 room type, each room type got 10 rooms. If someone booked room type A, will the room type A balance becoming 9??
Hi,
Thank you for interesting.
Yes that’s correct 
Hi, after update the theme I got this error while trying to add template from elementor: the request returned with a status 500 – Hoteller’s template only. 2. The image on parallax slider is not full, leaving grey background on ipad 3. The menu on https://themes.themegoods.com/hoteller/city/ is not looking right on ipad.
Hi,
Thank you for purchasing.
Please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.
