79 comments found.
would you please release an update where you have the chance to set up site titles for the home/front page – out of the box its not possible and just tells “home” – on any other page it uses the page title.
Hello,
You can edit the title ‘Home’ in the language file as suggested in your ticket #6759.
Best Regards,thats a bullshit way and you know that – you themerex addon messes up the whole process – the title is changed in /plugins/trx_addons/includes/plugin.wp line 743 just provide me some code for the functions.php to overwrite that and we are fine here. do you think my client has fun to download a program to compile a subtitle and download another ftp program to upload it to the server – just to change a simple titel in a cms?
Hello,
Please expect the reply on this issue from the support operator in your ticket #6759.
Best Regards, Best Regards,Pre Purchase Enquiry – do you have any support videos to help with installation.
Hello,
Thank you for your interest in our theme!
Sure, please check this video https://www.youtube.com/watch?v=5D4jrBhDzGY. For theme-specific instructions please check the documentation http://prolingua.themerex.net/doc/. Feel free to also contact our support team after the purchase to get help.
Best Regards,Hi ThemeRex, I have bought this template and i have proceed the instructions as documentation written, I have found an issue at the *Import Demo Data, iv been waiting more than 48 Hrs to import the demo data and nothing has happened, also contacted you guys on support tickets, you reply was very late and not fast reply, your comment was only to see php options as mentioned on the documentation form, i have send in second ticket the server on admin access and from my side all set, but seems your server in sending data to my server, you guys are not supportive for this template as i see! Please i request support as i paid this service or lets have charge back, time is money!
Regards
Hello,
Thank you for choosing our theme!
Please note that the Support time schedule is Monday – Friday: 10.00 – 19.00 CET. We answer all questions within 12-24 hours.
Your ticket was replied. Please check it. Thank you!
Best Regards,Template Works Perfectly fine, i am sorry i discover that my server is not well configured!
Hello,
Sounds good! Glad to hear the issue is solved now! 
hi there – is your theme php 7.4 ready?
Hi,
Thank you for your interest in our theme!
Yes, it is compatible with PHP 7.4 version.
Regards
sorry to write you: its not at all. i ran into serious internal error 500 issues – i now switched back too php 7.3 and all is well – please keep the theme and the plugin updated (vc and revslider are allready outdated).
Hello,
Thank you for choosing our theme!
The server (where live demo is uploaded) is running PHP 7.4 version. In case you get any difficulties, please submit a ticket at https://themerex.net/support/ – our Tech support will provide you with further assistance. You can also receive bundled plugin updates via tickets as well. Thank you!
i can still tell you that your theme does not support php 7.3 – tested it several times with the standard theme of wordpress and only with supported plugins. also themerex addon plugin creates issues with the latest wmpl version.
Hello,
Could you please submit the support ticket at https://themerex.net/support/ to get qualified help from our support team.
Best Regards,Hello,
They need your admin section credentials and access to your error log for the research on the issue. Nothing will be changed on your site.
Best Regards,Hello,
as I understand WP Bakery is included. But is theme contains Revolution Slider too or I must buy it separately?
Hi maxmiko! thanks for your interest in our Theme. All premium Plugins: WPBakery, Essential Grid and Revolution Slider are bundled with the theme and don’t require any extra fees or activation. Enjoy 
Thank you. We want to develop new webpage for our translation agency – we need speed, comfortable and fast content adding, some support if needed . So I hope we will get all this after buying your elegant and clean theme!
Sounds like Prolingua is the right choice : 1. Just checked the load speed – less than 1.5 sec: http://prntscr.com/pkypsd 2. WordPress is the best option for content managing so far. 3. ThemeForest license gives you 6 months premium support. Looking forward to assisting you with your project .
I would like to know if the Page Builder is included in this theme or do I have to purchase it later?
Hello,
Thank you for your interest in our theme!
The WP Bakery is included into the theme as a bundled plugin so you do not have to purchase it.
Best Regards,
Do you have some recommendation for theme speed optimization. I have very low results on mobile. I am developer, the owner bought the theme.
Hello,
Website loading time depends on many factors like server response time, image optimization, caching etc. If you check the demo preview page using Pingdom speed test, it is loaded in 1.3 seconds: https://tools.pingdom.com/#5adc48199f400000.
In order to improve the website performance, please follow these steps:
https://www.wpbeginner.com/wordpress-performance-speed/Regards
I have tried to reply to a support ticket at https://themerex.ticksy.com but this error appears: 503 Service Unavailable No server is available to handle this request. Can you please check your support system?
Hello,
Please take our apologies for the ticket system outage, it is beyond our control. It is okay now, please try again.
Best Regards,
Hi, 1) is wp bakery page builder included in the theme? 2) is it compatible with WPML translation plugin to set different languages on a website?
Hello,
Thank you for your interest in our theme!
1. Yes, the WP Bakery plugin is included into the theme as a bundled plugin.
2. Yes, the theme is compatible with WPML plugin.
Best Regards,
The ProLingua doesn’t work no longer. After the update is reporting unsafe plugins. Deprecated Function revslider, essential-grid, ... Can you take a look at this, please?
Hello,
Could you please submit the ticket at https://themerex.ticksy.com into ‘_Pre-Sales’ category ( Purchase Code is not required) for further research on the issue.
Best Regards,
Hello! I have already sent a “Pre-Sales” message. Thank you very much for your prompt attention to this. Best Regards,
Sure, warm welcome! Happy to help!
Is the theme compatible with the latest WordPress version and is WPBakery page builder bundled with the theme (included in the theme package)?
I want to buy and need an answer.
Hello,
Thank you for your interest in our theme!
Yes, the theme is compatible with the most recent Wordpress version and it has the WP Bakery included into the package as a bundled plugin!
Best Regards,
Hello, Thank you for your great theme.
The photo does not appear even after its replacement in layouts editor.
I mean the picture of the main header
Hello,
Could you please submit the ticket at https://themerex.ticksy.com/ with your site URL and Wordpress admin login credentials to get help from our professional support team.
Best Regards,
Does it provide RTL Support?
Hello,
RTL version is not included. To get a quote on creating RTL theme version, please submit your request at https://themerex.ticksy.com/ to category “Request Paid Customization”. Thank you!
Regards
Hi, does this theme support the WPML plugin? Thank you in advance
Hello,
The theme is compatible with WPML plugin. Feel free to use it for multilanguage support.
Regards
Hi, I tried to override Service group header image (title background) but I can’t find an option to do that. How can I do it?
Hello,
Please edit the style of the Services header in Theme customizer->Plugin settings->Services.
Please learn more here: http://prolingua.themerex.net/doc/#customizer_settings_plugins_settings_services
Regards
Hi, I bought this theme and install with demo import. It works fine at first. after config some menu. I got error on every front page now.
Call to undefined function trx_addons_ubermenu_check_location()
Do you have any suggestion to solve this?
Hello,
Please submit a support ticket at https://themerex.ticksy.com/ – and get qualified assistance. Thank you!
Regards
Submitted. Thank you
Thank you! Please expect reply soon.
Have a great day!
Can i use Multilanguage support for this template? If yes which plugin you suggest?
Hello,
The theme is compatible with WPML plugin. Feel free to use it for multilanguage support.
Regards
I bought this theme and it comes error when uploaded. However, its almost a year that this did not update….. please update theme!
Hello,
Please submit a support ticket at https://themerex.ticksy.com/ – and specify which error did you get. Thank you!
Regards
Hi I have a pre-purchased question, if the theme works with Wordpress 5.01? Best regards Anette
Hello,
Thank you for your interest in our theme! Yes, the theme is compatible with Wordpress 5.0.1.
Regards
Thank you for your respons. Regards Anette
You’re always welcome!
Hi. Can I customize this site to be available as a bilingual site? Thanks.
Hello,
The theme is compatible with WPML plugin. Feel free to use it for multilanguage support.
Regards
