89 comments found.
send an e-mail. but I have been waiting for news from you for 4 days.
Hello.
We have update theme with version 5.6 of Visual Composer. You can download and update it .
Thank you.
If you are interested in the mail showing the problems I would be very happy.
Please update +WordPress 5.0.2 or WooCommerce thema
Hello.
We have update theme with version 5.6 of Visual Composer. You can download and update it .
Thank you.
Hello there. First of all, thank you very much for your theme. I want to change the logo in this theme. but without breaking the rattles. Thanks for sending me psd files.
I pushed the demo in, but the slider didn’t come in the middle, so how do I fix it?
hello.
You can change your logo on option AP68 Theme option. if Have you any problem please send me an email via : themetrademark@gmail.com.
We will help you.
Thanks.
Hello,
The woo commerce templates in the theme is broken, the whole layout is no good at all.
On your demo it looks good.
can you please share me the updated theme file
Dear Chavan.
Can you send me wp-admin via email: themetrademark@gmail.com. We will review and help you.
Thank you.
ok
Thanks
Hello, i have AP 68 Theme, i have a problem with the youtube media player once i try to put it inside an article. It doesn’t march with the row, and some writtens go on the screen of yout tube. How can we do to fix it ? Thank you so much
Hi,
Can you send email to themetrademark@gmail.com? Our supporter can help you check this issues.
Thanks
Hi,
i made content and settings on a demo site before setting up a corporate page. After I finished working, I moved to the corporate page and the settings do not go through
You should use plugin Duplicator(https://wordpress.org/plugins/duplicator/) to copy site to the new host. Your install will perfect with a few steps.
Hope this help!
Please send email to themetrademark@gmail.com if you need any help.
Thanks
Hi, I bought the html version of the theme today by mistake. I want to buy WordPress version How can I return the html version
Ah.. you can try to contact to envato about this then also contact to author of HTML version. They will consider about refunding.
Thank you
hi bro 
I want to move the theme along with all the settings but it does not
I made content and settings on a demo site before setting up a corporate page. After I finished working, I moved to the corporate page and the settings do not go through
You should use plugin Duplicator to copy site to the new host. Your install will perfect with a few steps.
Hope this help!
Hello Dear, I am facing issue with my theme in front-end data is no showing. Here is my link : ganeshcaterers.com
Hi,
Thanks for contacting with us.
Can you send email to themetrademark@gmail.com? Our supporter will help you check this issues
Kind regards
There is a problem with this theme and I am unable to the see the homepage. I can only see a blank page. I need immediate support from you to resolve this. Thank you.
Hi,
Can you send email to themetrademark@gmai.com? Our supporter will help you check this issues.
Thanks
Having an issue with the AP68 theme. I m only able see the blank page once I finished the installation. I tried many times but no use. Please get back to us asap. Thank you.
Hi,
Can you send email to themetrademark@gmai.com? Our supporter will help you check this issues.
Thanks
How do I go about changing the logo used when loading a page.
Mike
Ah.. Sorry Mike, this feature is not available, But you can change it on: themes/ap68/images/loader.png, just need to change to other loader image.
Thank you
Thank you for that information.
Please let us know if you have other troubles.
Thanks
Hey Guys,
For some reason that I can’t figure out the links on my site stopped working. Any help would be greatly appreciated. http://bluewaterads.com. You guys already have an admin login to the site.
Ok, We will check and answer you soon.
Thanks
other issue i think and in my experience this is a serious matter in your theme image “alt” is not working… how can i fix
hi please respond
Can you send email to us then explain more about the image “alt”, which area ‘alt’ doesn’t work?
Thanks
hello when you release your updated version?
hello when you release your updated version?
another serious issue where is my menu in mobile view and home slider content does not placed properly in mobile view please fix it fast www.verticalframes.in
I am totally disappointed with this theme… lot of issues i find with this theme.. i think i cant complete my website with this theme… so i want to refund and i have a plan to purchase another theme & complete my site
We are sad to see you haven’t a good experience with this theme. But we believe that the theme does not have the problems as you are saying. Perhaps because our guide is not good, leading to misunderstandings.
However, we appreciate you because in a short time, you have almost fully understood the theme.
Your problems have been handled by our team, can you please check it again?
Also ask for refund money, we are sorry, we can not refund caused by you do not know how to use the theme. And our support team has worked very hard for your problem, although we have other customers
Hope for this enthusiasm that you continue to use our products.
Sincere.
“Also ask for refund money, we are sorry, we can not refund caused by you do not know how to use the theme.” this is not good… actually the errors what i point out… is not my mistakes.. that yours… please update your theme error free… i am not purchase your theme for display your demo version… I want to customize with my contents and i mail you a few more suggestions… please fix that asap
Ok, we got your troubles. Our supporter will answer your via email.
Thank you
Having an issue with sections not showing up in chrome that is visible in safari. Just updated to the newest version of the theme that is available here.Any help would be appreciated.
Thanks Mike
Hi Mike,
Can you send email to themetrademark@gmail.com, with the screenshot of issues our supporter will help you check it?
Thank you.
Hi,
Did you upoad image background on AP68 Options > Page Options > Portfolio Options > Image background ?
Please send email to themetrademark@gmail.com, our Supporter will help you.
Thank you
Yes i already upload image in AP68 Options > Page Options > Portfolio Options > Image background but i cant see that image in page and also what is the solution for hide shopping cart, login & search buttons
Hi team your theme is visually very appealing. But you must ad some more features in your theme options for customization. i find a problem in single portfolio page. I cant ad custom middle content (ie.
SINGLE PORTFOLIO
)i think this is very important for seo please fix this. and ad a feature for custom header image or slider for each portfolio page. now i can ad only one image for all portfolio pages. i use your theme for photography portfolioAnd thank you Theme Trademark for a very fast response for fix my issues & also i hope your attention with my other suggestions
That’s great!
We are so happy to hearing from you. So can you give us 5 stars on Theme forest review? It will be a great motivation for us.
Thanks
We are sorry for the issues you are facing.
Would you mind if you send email to us? Our supporter will always keep track of your issue.
This is the community, we here can’t direct you and solve your problems.
Sincerely thank.
I please i need a refund
Hi,
We are very sad to hear this offer from you.
And we are also sorry that we worked together for a short time, but long enough to know what our theme is.
Our support team has been a great help to you for the most of your customization needs.
The final reason we get is because you want too much customization while you are not an HTML / CSS expert. It’s not fair to us when you decided to use the theme and you were also receiving support from us. And now we have to refund caused by your problem?
In the end, we are sorry for the inconvenience. We still support for you if you need anything else but we can’t accept the Refund request, this is our Sale Policy.
Thanks for you sympathy.
Please read my ticket support
Hi my friends i sent you a 3 email for help
Hi my friend i need to refund my friend your theme not function well on my server i follow the steps on the tutorial and the theme dont show the child theme and not fuction well for my
Sorry i dont need a refund right now but please help with the theme i need your help urgent regards
We are sorry for the delayed reply. But if you still not receive any answer email from us, please let us know.
Thanks
Hi my friend o lose much time i know you have a best support but i preffer a refund i need to finish urgent the website, please regards…
Hi i upload a theme and the child but i dont see the child theme on themes section
Can you send email to themetrademark@gmail.com, our supporter will help you check it.
Thank you.
