55 comments found.
Hi,
I have problems in activating the license, tells me the following:
“Something wrong. Could you try register the purchase code later.”
Best regards, Anibal Pendás apiscode Soluciones Tecnológicas SL
Hello! Please send your URL and WP login to our support team, they’ll check it.
Hi, the theme doesn’t work with WordPress 5.0.3. It has a problem with WPBakery Page Builder. It’s impossible to chance the content of the sites page. Waiting for answer. Thank you.
Hello! Please install the last theme version and update WPBackery to 5.6 version.
Hello, If i create new page and assign landing template and also create one banner after right side “page setting” with header style and header-space field changes are revert after update , and no any update front side. please give solution
Hello! Please contact our support team and send them the screenshot of this.
Is possible to change the phone picture mask? I need a screen pc picture. Thanks
Hello!
Please contact our support team, they’ll help you 
I understand that the content demo, is charged after the registration of the license?
Yes, and our shortcodes features.
Hello, I can install the license in a development environment, and then remove the registration and put it to the production version?
Hello! Yes, you need to contact our support team to change the license for your main domain, when you’ll transfer it.
When you activate the theme, do you activate the necessary plugins? Like this pluglin WPBakery Page Builder for example
Yes, you need to install and activate all required plugins
I have to buy this plugin? I mean WPBakery Page Builder or is it included within the theme license?
No, We have “in stock” license, you don’t need to buy or activate it.
Thanks. Great Theme
You are welcome 
Hello, I can’t install theme and also didn’t provided demo content.
Hello! Please follow our docs. https://promo-theme.com/siber/docs/ You need to activate our theme first and after install the demo content.
Hello!
Thank you, only by theme customizing. We haven’t the additional header in the design 
I can buy a template and pay you for adding a beautiful menu, above the main menu? We really need this functionality for the site of the service center, which we want to build on the basis of your template.
We’ve answered you by the e-mail.
Hi I cannot install the demo content. There is no Demo Content Install option. theme not active => The purchase code is wrong.
Hello! You need to activate our theme first. Please follow this https://promo-theme.com/siber/docs/
wpcustom-category-image plugin was closed on Dec 10, 2018 and no longer available for download. What’s the solution?
Hello! Please download the last theme version (we’ve updated it yersterday) and reinstall it
ok I did and see that plugin is pre-packaged so installed, I still see problems remain with activation code and demo content download. Can you post the solution and or update for others as well!
Hello! Please read here about our theme activation https://promo-theme.com/siber/docs/#problems_license_activation
The theme activation using purchase code is unstable. Please fix this as others are running into same issues. The document is not helpful. Emailed support and awaiting follow-up.
Hello!
We’ve answered you
Hello!
Our support team answered you again, but e-mail come back
email should be working now and I do see demo installed so thanks for that. Prompt that license is not activated still comes up when accessing theme options.
We’ve activated it, don’t worry, all functionallity is available for you.
How can I change the color of the up arrow on each page, its currently in white and not visible until its hovered over
Hello! Please contact our support team, they’ll send you the CSS path to change it.
Hello,
I would like to be able to remove the underline on any hyperlinks in the footer. Can you advise please. I have tried custom css in ”.site-footer” section of css but it wont change?
Thanks in advance.
Hello! Delete this line https://s.mail.ru/8EzP/kmHMcXnwZ from css\style.css
Don’t forget to clear your cache browser after
Thanks again for the quick response !
You are welcome
Sorry one more thing, Is it possible to have the items in the footer in Proper Case instead of CAPITALS please?
currently it is all caps, but I want it to be free text, so the same way that I write it in the Menu or Widget?
Is that done in this part? text-transform: uppercase;
yes, this is the Uppercase
http://13.233.13.116/
We don’t see the uppercase text on you site.
Sorry I mean the underline is still there, after removing as per first instruction
You haven’t deleted it https://s.mail.ru/DDgg/ANTs1eoEe
Removed already as http://prntscr.com/lhcjpo
You use another class of the div. You can inspect it via chrome inspector.
Says user agent sty;esjeet
May have to leave , i cant find
Sorry, theme customizing is not included in our support.
No problem, I understand. Thanks for yout time and help before.
I cannot install the demo content. There is no Demo Content Install option.
Hello! You need to activate our theme first. Reload the Dashboard page and you’ll see the Demo Content Installation in the Tools.
I have… I have tried 4 times now. It accepts the code and then a few minutes later wants me to re enter it.
After the demo content installing?
No… it has never given me the option to install the demo… I do not think the activation code is working correctly. It keeps giving errors
Please send your URL and wp login to our support team, they’ll help you
I have sent you an email, but there has been no reply, (inchut@gmaildotcom)
They’ve answered you
Very good service, solving my problem in an instant, I really like it
Hello,
I would like to remove the logo from the footer area, are you able to advise please how to do that? I checked the css but could not find the relevant area? Is this perhaps removed from the templare?
Your assistance will be greatly appreciated. Thanks.
Hello! Add this code: css\style.css
.site-footer .logo img { display: none; }
Unfortunately it did not work
It’s ok, I edited footer template. Regards,
Ok, Did you clear your cache browser after ?
yep, thanks lol
It seems my purchase code is not working, please give me a solution on that. its showing me : purchase code already has been registered. Could you deregister purchase code on the another domain and try again.
Hello! Did you activate it on another domain? You can activate it only on the one domain according the Envato license policy
I understand but i need to change the domain thats why i deleted that website from the server and upload to new server. i want to register this on a new server. please help me with that.
Please contact our support, they check it and help you.
