116 comments found.
Do Not Buy this poor theme otherwise you will regret.
Hello,
We are much concerned about the review as it is not clear what bugs you mean. We have received only one support ticket asking how to change the copyright information.
Our tech support is always ready to help you – please specify the difficulties you got in your support ticket. Thank you
Last week i bought this theme but i am not happy with this theme as described. i am facing lot of difficulties to customise the theme specially in header, footer and menu navigation as required. today my homepage layout changed automatically..from left to right. I want my refund.
Hello,
Thank you for choosing our theme!
Header and footer are created with layouts, you can easily edit them under Layouts tab.
Our Tech support is always ready to help you with your questions – please submit a ticket at https://themerex.ticksy.com and provide your website login details – we will take a closer look at the issue with Homepage.
Regards.
Hi, Would like to update my Crypton theme v. 1.5.1 to the latest update and also update the WP Bakery – how do I do that?
Hello,
You can receive new plugin versions whenever you need them contacting our Support team. Please submit your request to category "Pre-sales Questions" at https://themerex.ticksy.com/, provide your purchase code and you will get the new WP Bakery version and theme update instructions. This does not require support renewal. Thank you!Hi,
I get this message, when trying to open a ticket: “Sorry, support for this Envato Market purchase code has expired. You will need to extend support or purchase a new license.” What to do?
Hello,
If you select “Pre-sales Questions” category at https://themerex.ticksy.com, it will not ask you for the Purchase Code and support renewal. Thank you!
Best Regards,Hi, I’m interested in your product; But can you do the following? Exchange; Can you buy and sell cryptocurrencies by setting the price in ARS and other fiat currencies? Integrate an app? Map; locate on a map businesses that accept cryptocurrencies? wocommerce; sell products with cryptocurrencies and fiat. Thank you!
Hello,
Thank you for your interest in our theme!
The Cryptocurrency All-in-One (Free version) plugin enables adding prices and exchange rates, candlestick price charts, cryptocurrency calculator. It also accepts donations, orders and payments. Check this link for more information https://wordpress.org/plugins/cryptocurrency-prices/. The businesses map integration requires some extra customization. You can submit the ticket at https://themerex.ticksy.com/ into ‘_Request a Paid Customization’ category for more info. You can consider this plugin for selling products with cryptocurrencies https://wordpress.org/plugins/cryptocurrency-product-for-woocommerce/ You may try using the plugin with the theme. In case some additional stylesheets are needed for its full compliance with the theme, our Customization studio can create them for you.Best Regards,
Just bought the Crypton | A Multi-Purpose Cryptocurrency WordPress Theme – Item showed me my invoice to show I have paid. Says I have paid. Will not let me download any files associated to the link.They just say failed – forbidden when i download them. Request times out. Now it says I have downloaded over 20 times and I cant anymore. I hope something gives here. If i just threw $50 away bc i got scammed.
Hello,
Could you please submit the ticket at https://themerex.ticksy.com to get professional help from our support team.
Best Regards,
Hello. Thanks for your amazing work. I have a small issue regarding the skin change. currently its the blog skin installed and when I m choosing the Corporate one, nothing change. Can you please assist me ?
Regards
Hello,
Could you please submit the support ticket at https://themerex.ticksy.com/ with your Wordpress admin login credentials to get professional help.
Best Regards,
Hello, i uploaded the new update but in “About” it still says version 1.6 Did you guys forgot to change the description or the update was not successful by my side?
Never mind, i tried again and it worked! Thanks for the update guys!
Hello,
Sounds good! Glad to hear it worked! 
Best Regards,
Hello!
I have expired my support period, and the website is working perfectly, so i don’t need any assistance. The only thing is, to update WPBakery Page Builder i needed to open a ticket and you sent me the updated version of the plugin. Is there any other way for the update?
Hello,
Please сheck your email for the new WP Bakery version
Best Regards,
Thank’s a lot!
Sure, warm welcome!
Hi, i installed the SHOP skin and i wanted payments to be in bitcoin not (PAYPAL CHECKOUT) . how do i go about this please?
Hello,
Please submit a support ticket at https://themerex.ticksy.com/ – and get qualified assistance. Thank you!
Regards
thanks
You’re always welcome!
Hi, i updatet everthing, and now doesnt work this shortcut, that is a big problem: [currencygraph currency1=”pax” currency2=”eur”] . with every Coin….
Dear daguade,
Some features stop working in the latest version of Cryptocurrency all in one plugin. We would recommend you to use the version which is included to the theme package 2.5.3 or use CR tools to display the graph, for example: [crtools-graph coin=”XMR”]
Regards
Hello, i sent an email but didn’t receive any feedback.
I used the activation code for the item but I installed all the demo content and its making my site slow, i am thinking of reinstalling the wordpress and starting afresh, will this null my activation code?
Hello,
Unfortunately, we received no tickets from you. As we can see you have registered successfully, but didn’t create a ticket. Please try again.
If you reinstall the theme from scratch, the purchase code will be valid anyway.
If you still have any issues, please submit a ticket and add admin details.
Regards
Dear team, I don’t know why, but our home page is not loading when we try to reach it via texting it directly. But if we reach another page/post via direct link or from searching engines, then we can reach the home page. Why do you think tis happens and how can we fix it? Our website is www.koinplatform.com Thanks
Hello,
The website works fine if you enter it without www, but just koinplatform.com. Unfortunately, the issue doesn’t depend on the theme. We would recommend you to contact your hosting provider.
Regards
Hi, after updating, my header fixed and not changing, also hero slider (Revolution) disappeared. How can i fix that?
Hello,
Please submit a Pre-sale ticket at https://themerex.ticksy.com/ – add website link , admin details and get qualified assistance. Thank you!
Regards
Is your theme GPL Compatible? https://cms-market.com is selling your theme for jsut 4-5 dollar saying it’s GPL Compatible.I tried to take the website down but i couldn’t.
Hello,
Thank you for the information! It has been passed to our managers. With regular license, you should use the theme in a single end product. That means you should create only one project, but it’s possible to transfer it from one domain to another.
Kind regards
Hello! In the Crypton Blog theme on the main page there is the “sticky” post function, but i can’t find the way to change the sticky post meta.
Thank’s
and also, when i change the color of the header it isn’t appear.
Hello,
Please submit a support ticket at https://themerex.ticksy.com/ – and get qualified assistance. Thank you!
Regards
i want to use this for stock market. i like the blog theme. Can i still use it without Crypto widget?
Hello,
Thank you for your interest in our theme!
Yes, sure – you can disable/remove elements that you don’t need and keep the desired blocks/content.
Regards.
Hello Is it showing in different currencies other than usd
Hello,
Thank you for your interest in our theme!
Sure, you can add/use different currencies.
Regards.
Dear authors. I have successfully installed Crypton Magazine Skin. The only thing what i can’t figure out how to remove the table with the crypto prices at the top of the page, right below the header.
Hello,
Please edit the table in the Admin panel->Layouts->Header Home Menu layout. This is CR tools table. Please learn more about it here: http://cryptonblog.themerex.net/doc/#plugins_settings_cryptocurrency_rocket_tools
Regards
Than’s a lot it solved my problem! Great help!
You’re always welcome!
I found another problem during the setup. On the post page i have the same header, but i would use a different, simple one but i can’t find the way to set it up, even in the documentation.
Hello,
Single posts are using the same header that is set under Customize > Header. Unfortunately, there is no option to use different header on single posts.
As an alternative solution, you can set the desired header style globally (Customize > Header) and then set another header style in individual theme options and override global setting.
For further assistance, please contact us at https://themerex.ticksy.com
Regards.
Thank’s for your quick reply and help!
You are always welcome!
are this theme support rtl languages like arabic
Hello,
Unfortunately, rtl version is not included by default. If there’s a need, our Customization studio can create it for you.
Regards
yes i need it because my blog is in arabic . if you create rtl .. is it free service ؟؟
Hello,
Our customization studio can create it for you for extra fee. Please submit a Paid Customization ticket at https://themerex.ticksy.com/ – and get a quote. Thank you!
Regards
Hello. Is this theme supports mega menu? I read its documentation but nothing found about it. Thank you.
Hello,
You may try using the Mega menu plugin with the theme. In case some additional stylesheets are needed for its full compliance with the theme, our Customization studio can create them for you.
Regards
