303 comments found.
When activating the required plugins, all install and active except Meta Box and Kirki. When i activate either one of those wp becomes unavailable. I have to remove wp installation, reinstall it and reload the theme.
Hi,
Thanks for your valuable purchase. Please note that, Right now, all support will be conducted through https://steelthemes.ticksy.com/submit/#100010228 our support team will help you ASAP.
Thank you very much! 
Hi, I loaded a ticket in the support system 2 days ago (almost 3) about SEO problems with the CTP archives and I still do not receive any response, could you tell me if you are presenting delays related to technical support or any other reason? I would like to know if there is a way to establish a good SEO in the Service and Project archives pages. Thanks in advance for the attention, regards.-
Hi,
We looking on the ticket, please check the ticket.
Thanks
Any chance to get updated version on visual backery?
Hi,
Thanks for your valuable purchase. Please note that, Right now, all support will be conducted through https://steelthemes.ticksy.com/submit/#100010228 our support team will help you ASAP.
Thank you very much!
The page builder is not working properly. When I call the page service I can not use the wp page builder ..
I can not see the project demo page as it is on your demo page.
Hi,
Thanks for your valuable purchase. Please note that, Right now, all support will be conducted through https://steelthemes.ticksy.com/submit/#100010228 our support team will help you ASAP.
Thank you very much!
Hello, i left you a ticket. I have problem with demo data. Can you answer me, please?
Hello,
Please note: Friday, February 1st through Sunday, February 10th are our country holidays. Because of this, there will likely be a delay in reply to your question, possibly until Monday, February 11th when most of our team returns.
In the case something urgent comes up, please create a new ticket in our support tickets system, we’ll get back to you as soon as we can.
Thanks!
Hello, I have problem with importing demo data. I left you a ticket. Can you help me please? Thanks!
Hi,
Thanks for your valuable purchase. Please note that, Right now, all support will be conducted through https://steelthemes.ticksy.com/submit/#100010228 our support team will help you ASAP.
Thank you very much!
Yes, I left there a ticket yesterday.
Hello,
Please note: Friday, February 1st through Sunday, February 10th are our country holidays. Because of this, there will likely be a delay in reply to your question, possibly until Monday, February 11th when most of our team returns.
In the case something urgent comes up, please create a new ticket in our support tickets system, we’ll get back to you as soon as we can.
Thanks!
Can I have some URGENT help on ticket #1855162 – The maps didn’t work so you took my log in and updated the plugin and it now works but everything else is completely messed up and you have left it like it. I am due to hand over this website NOW
I can’t believe you updated the GardenHub addons plugin and didn’t bother to check if it had caused any errors.
Still not sorted – They message back on tickets with irrelevant questions like “can I see a screenshot” which you reply to then they take another day to answer. You don’t need to see a screen shot when you had access to the website to perform the update in the first place and all you had to do was look at the front end to see that every single gardenhub element had lost it’s styling.
Three days later and still in the same situation, the latest reply was “sorry we messed up your template, we now have your FTP details, can you tell us what folder the theme is in” REALLY! baring in mind you can see the folder in the URL! Now they will take another 24 hours to see the reply and no doubt I will wake up to yet another nonsense “time delaying” message.
Hi how do I allow the whole review on Gardenhub testimonial grid style 2 please
Hi,
Thanks for your valuable purchase. Please note that, Right now, all support will be conducted through https://steelthemes.ticksy.com/submit/#100010228 our support team will help you ASAP.
Thank you very much!
I do not see all of the sample pages that were in the live preview when I installed the theme. I only have the blog home page and this is not going to be a blog. How do I install the sample pages?
Hi,
Thanks for your valuable purchase. Please note that, Right now, all support will be conducted through https://steelthemes.ticksy.com/submit/#100010228 our support team will help you ASAP.
Thank you very much!
Hi.. thanks for support on mail.. How can we fix the TopBar and Top Content??
Hi,
Thanks for your valuable purchase. Please note that, Right now, all support will be conducted through https://steelthemes.ticksy.com/submit/#100010228 our support team will help you ASAP.
Thank you very much!
Where’s the documentation? loads of people have asked on here and you just post a generic link to support…...how about posting the documentation link so we don’t have to wait 2 business days for a reply and new customers are instantly out out
Hi,
We already added in description. http://demo3.steelthemes.com/docs/grd/#/
And we giving support through forum.
Thanks
Hi, I’ve imported the demo for homepage2 of this theme as per the documentation, but it’s installed header layout v1, and I like the header layout v4 as shown at http://demo2.steelthemes.com/gardenhub/home-page-2/?header_layout=v4 Can you please help me with this?
Don’t worry, I figured it out. It’s in the native WP theme customizer. Thanks anyway
Great.
Thanks
Hi.. we like to change the checkout page on woocommerce.. which file should we edit??
Hi,
Thanks for your valuable purchase. Please note that, Right now, all support will be conducted through https://steelthemes.ticksy.com/submit/#100010228 our support team will help you ASAP.
Thank you very much!
‘GardenHub_WooCommerce’ this error happens because you mentiond ‘Woocommerce’ plugin as ‘Recommended’ in documentation file, but this plugin is required please edit documentation file.
Hi,
Thanks for your valuable purchase. Please note that, Right now, all support will be conducted through https://steelthemes.ticksy.com/submit/#100010228 our support team will help you ASAP.
Thank you very much!
Hi, I’m adding some images to a website of a client. Now there were some problems with selecting images. When I want to add a image with the page builder ‘visual composer’, the media library sometimes loads very slowly. When it is loaded, and I select an image, then the image is sometimes not shown. Sometimes it works suddenly again, but often it doesn’t work. After updating all plugins, themes and even WordPress, the problem was still there. Now I’ve deactivated all my plugins and then activated them one by one. After activating te plugin “Kirki Toolkit” the problem was back again. My conclusion is that the plugin “Kirki Toolkit” causes a conflict. Is it a problem you’ve heard of before? Is there a solution? I hope you can help me.
Kind regards,
Inez (N35 Media)
Hi,
Thanks for your valuable purchase. Please note that, Right now, all support will be conducted through https://steelthemes.ticksy.com/submit/#100010228 our support team will help you ASAP.
Thank you very much!
Hi, i bought the theme but like other costumers i cant make the installation. i have WP last version i tried all the recommendations and nothing.
specifically show me this error after uploading theme
“Fatal error: Uncaught Error: Class ‘GardenHub_WooCommerce’ not found in /home2/waif4w0afcqg/public_html/wp-content/themes/gardenhub/functions.php:65 /....functions.php on line 65”
CAn you tell me how can upload the theme correctly please.
Hi,
Thanks for your valuable purchase. Please note that, Right now, all support will be conducted through https://steelthemes.ticksy.com/submit/#100010228 our support team will help you ASAP.
Thank you very much!
I get this error after uploading theme
“Fatal error: Uncaught Error: Class ‘GardenHub_WooCommerce’ not found in /home2/waif4w0afcqg/public_html/wp-content/themes/gardenhub/functions.php:65 Stack trace: #0 /home2/waif4w0afcqg/public_html/wp-includes/class-wp-hook.php(286): gardenhub_setup(’’) #1 /home2/waif4w0afcqg/public_html/wp-includes/class-wp-hook.php(310): WP_Hook->apply_filters(NULL, Array) #2 /home2/waif4w0afcqg/public_html/wp-includes/plugin.php(453): WP_Hook->do_action(Array) #3 /home2/waif4w0afcqg/public_html/wp-settings.php(434): do_action(‘after_setup_the…’) #4 /home2/waif4w0afcqg/public_html/wp-config.php(79): require_once(’/home2/waif4w0a…’) #5 /home2/waif4w0afcqg/public_html/wp-load.php(37): require_once(’/home2/waif4w0a…’) #6 /home2/waif4w0afcqg/public_html/wp-admin/admin.php(31): require_once(’/home2/waif4w0a…’) #7 /home2/waif4w0afcqg/public_html/wp-admin/customize.php(13): require_once(’/home2/waif4w0a…’) #8 {main} thrown in /home2/waif4w0afcqg/public_html/wp-content/themes/gardenhub/functions.php on line 65”
How do i fix this?
Hi,
Thanks for your valuable purchase. Please note that, Right now, all support will be conducted through https://steelthemes.ticksy.com/submit/#100010228 our support team will help you ASAP.
Thank you very much!
Hello. I just purchased Garden Hub for my landscaping website. I am hosted by HostGator and am using WP. When I uploaded the GardenHub zip file, I got a 505 error message. I like the look of your theme, but I don’t know where to go from here. Can you assist?
Darrell Nesmith
Hello,
Important: One of the most common reasons people have issues is because they try uploading the full zip that includes demo content, theme, documentation…etc which displays the “The package could not be installed. The theme is missing the style.css stylesheet.” error. Please make sure you upload only the theme which is called gardenhub.zip.
Please read our documentation to know how to install the theme.
If you still have issues. Please contact us in our support forum – https://steelthemes.ticksy.com/submit/#100010228 our support team will help you ASAP.
Thank you very much!
Hello I have installed your theme and I’m getting error 500.
This is happening just when installing your theme.
Please help http://webdesignsdublin.com/terry/
Regards Kamil
How long to wait for the answer?
What a terrible support. I bought a theme can’t even install as the function.php is missing wocommerce files terrible. My fault I didn’t researched the theme before !!!!!
Hi,
Sorry for delay reply.. Please note that, Right now, all support will be conducted through https://steelthemes.ticksy.com/submit/#100010228 our support team will help you ASAP.
Thank you very much!
