294 comments found.
I don’t want to show the name of the product in breadcrumbs. is it possible?
Hello,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our forum and include your website URL along with wp-admin access and one of our support agents will assist you.
Best,
Mikado
Hi! I’ve seen that there are 4 languages in this demo theme(english, french, dutch, italian) is it possible that Polish language is suported? Or maybe this theme contain translation widgets?
Hello,
Our theme could be used for multilanguage site and you are able to create Polish translation, too. With .pot language file, you are creating .po and .mo language files. Our theme is compatible with WPML plugin, so you could try with it.
Best, Mikado
@ilfir1986 if your issue is related to the Page Builder not responding. You can follow the steps provided here: https://mikado.ticksy.com/article/11775
That was the issue I experienced previously and adding these lines to my htaccess helped solve the problem.
SubstituteMaxLineLength 10M
LimitRequestBody 9999999
Thanks 
Hi. After upgrading to Wordpress 5.0, WP Bakery Page Builder stopped working. I have version 5.5.2. Automatic upgrade to 5.6 is not possible. Requests to update via the settings page, and there requires to pay for the activation of 45$. How to solve the problem?
Hello,
There is no need to pay for WPbakery since it came bundled within our theme. Latest WPbakery 5.6 version is still not included, but it will be in next theme update. Until then, just install Classic Editor. More about this you could find from here https://wpklik.com/wordpress-tutorials/how-to-keep-wordpress-classic-editor/ For any further questions, our support team is on your service at https://mikado.ticksy.com
Best, Mikado
The support is pretty slow and poor. You basically have to wait more than 2 days to receive the support. Not so sure could be even more in my case 
Still many tickets submitted and no reply received. Look like Mikado team is having holiday…
Hello,
Your tickets are located and our agent is working on those. You could check responses on ticksy. We are sorry for waiting a bit longer, we are overwhelmed with tickets these days. Thanks for understanding.
Mikado
Hi,
how can I put the logo in the center with header type minimal.
If I change the div class to “mkdf-position-center” instead of “mkdf-position-left”, it is were I want it, but I can’t find an option in your mikado options.
best kasenga
Hello,
Please, open a ticket at https://mikado.ticksy.com/ and include your site URL and our agent will gladly help you with anything that could be done within our theme.
best, Mikado
Salut j’ai un petit soucis car j’essaie de traduire le panier en français et certaines choses mais je n’y arrive pas. Pouvez-vous m’aider s’il vous plait?
Hello,
You should create translation file for your language and to translate theme labels. Use poedit software https://poedit.net/ , load translation file from theme folder / languages, translate it, and name it according to WP Codex https://make.wordpress.org/polyglots/teams/ .
Helpful reading https://code.tutsplus.com/tutorials/translating-your-theme--wp-25014--point .
For any further assistance, just open a ticket at https://mikado.ticksy.com/ and our agent will gladly assist you.
best, Mikado
Merci pour la réponse mais l’icone qui vient lors du chargement de la page aussi ne s’affiche pas ya t-il une solution à cela?
Hello,
Please, open a ticket at https://mikado.ticksy.com/ and include your site URL With wp-admin access and our agent will help you there.
Mikado
Hi,
I would like to know if you have already updated the plugins and theme being used here to be compatible with wordpress 5.0?
Thanks.
Hi,
Theme is completely compatible with latest WP version. Just install Classic Editor plugin for it. Here you could find more about it https://wpklik.com/wordpress-tutorials/how-to-keep-wordpress-classic-editor/Mikado
Thank you. Any dates when Visual Composer 5.6 will be released with your theme update?
Hello,
We cannot provide you with precise date, but we are working on new theme updates where we will include latest WPbakery page builder.
best, Mikado
Any news on when the new update will be released for this theme?
Hello there,
Regarding the theme update, we’re currently in a process of updating all our themes. Our team is working hard to get all the themes up to date with the current versions of plugins and extensions.
In a meanwhile, please note that our theme is completely compatible with the latest version of a worpress and the only issue that probably occured is the change in WPBakery layout.
This happened because Gutenberg Editor is now in the core of Wordpress. Could you please follow the instructions from this article in order to enable Classic Editor and WPBakery Page Builder will work normally: https://wpklik.com/wordpress-tutorials/how-to-keep-wordpress-classic-editor/
Best, Mikado
Hi, where can I find the changelog for the theme?
Hi,
Changelog doesn’t exist, since we didn’t release new theme update yet. If you need some plugin update or you have some doubts regarding theme options, you can always get in touch with our support team https://mikado.ticksy.com
Mikado
Hey, I have two questions 1. widgets set for the page store are disappearing on product category pages. You have to set them up separately or it’s a bug 2. How did you add the cloud at the bottom of the page in the example. Thanks
Hello,
- This is not a bug,you should set sidebar you want for the default shop page: https://www.screencast.com/t/hjv8HVwm If you have any problems with this could you please submit your ticket to out support agents on https://mikado.ticksy.com/ along with your credentials -You should try to add product Tag widget: https://www.screencast.com/t/HJYVfVUEXrBest, Mikado
Mikado, look this is default shop page: https://kideo.com.pl/sklep/ with added sidebar widgets. And this is products category page: https://kideo.com.pl/kategoria/chlopiec/ and sidebar is gone.
Hello,
We can see that there is some kind of problem on your category page with the sidebar. Could you please submit your ticket to out support agents on https://mikado.ticksy.com/ along with your credentials and some of our support agents will assist you as soon as possible?
Best, Mikado
Instagram widgets dont work too 
Hello,
Unfortunately, we still couldn’t locate any ticket with your username. Could you please submit your ticket to out support agents on https://mikado.ticksy.com/ along with your credentials and some of our support agents will assist you with this issue?
Best, Mikado
You should have an update, to update WPBakery Page Builder
Hello,
Please, reach our support team at https://mikado.ticksy.com/ and include your site URL with wp-admin access and our agent will gladly provide you with latest WPbakery version.
Best, Mikado
Ok, thanks for reply. I noticed, that on woocommerce category pages there is no description (e.g. http://cocco.mikado-themes.com/product-category/babies/). Could you tell me if it’s possible to display category description and image on the top of category page (mainly for better SEO)?
Hello,
Thank you for taking interest in our Cocco theme. Yes, you could add category description with adding one line of code in this woocommerce page. Our support team will gladly provide you with help to achieve this.
Best, Mikado
Waiting for support since 4 days Ticket Nr. #1785492
Hello,
We are sorry for waiting longer. We are overwhelmed with tickets these days. Anyway, our support agent just answered on your ticket. So, please, check response on ticksy.
Best, Mikado
Hello, is it possible to enable breadcrumbs without additional widgets?
Hello,
Thank you for taking interest in our Cocco theme. Yes, there is an option and you are able to simply choose usage of this title layout with breadcrumbs https://www.screencast.com/t/dYSr1jsZMTVN
Best, Mikado
If I purchased the theme, are images coming free with it? is it allowed to use or I need to buy theme??
Hello,
Thank you for taking interest in our Cocco theme. We purchased our images on ShutterStock, so if you want to use the same imges on your website, you need to buy your own licences.
best, Mikado
That’s totally fine, is it possible to provide the links of the main slider images on shutterstock for this template: http://cocco.mikado-themes.com/shop-boxed/ ?
because we didn’t find any on shutterstock, my manger wants to see much it will cost in total before we buy it.
Hi,
Here are some ids so you could check the price ID 136338320 ID 7781173 ID 368349974 For other images, we think that main idea is to easily replace our content with your own. Since we added images just as example in order to gain bigger picture of what could be done. But you’ll of course upload your own product images and slider will be presenting those products and your shop on some other way, too. Basically, your material will cover website.
We hope this is helpful, and if there is any other doubt, please, let us know. Thanks
Mikado
Hi Mikado Themes,
Will this theme get updates soon? like Visual Composer update and added enhancements?
Thanks.
Hello there,
Thank you for writing in We are working on new updates, where we will include latest versions of included plugins. Until then, feel free to reach our support team at https://mikado.ticksy.com/ and include your site URL with wp-admin access and our agent will provide you with latest versions.Best regards, Mikado
Does the Wishlist come bundled? Just instaled the theme, and can’t see the wishlist.
Hello,
We included compatibility for this plugin. And you could use it on your own since this plugin is free for commercial use.
best, Mikado
I try to learn and understanding how to customize these theme at my personal computer at home..so i install it locally using xampp..if someday i want to put it online on hosting..what should i concern and re configure to have proper running like on my localhost..which file or setting i need to update on hosting side?
One more…how to put categories as menu on main menu navigation? and how to set shop-masonry as default page when we open the website? thank you..
Hello,
Please, open a ticket at https://mikado.ticksy.com/ and our agent will help you to setup your site within our theme.
Best, Mikado
tickect sent
We located your ticket on our support forum and our agent will reply to you asap.
Best, Mikado
I am having issues editing any pages. I am currently running Visual Composer Version 5.5.5 and the plugin is causing the issue of unable to edit the pages.
I open a ticket with Visual Composer and they claim your Theme is the issue.
When we switch the theme to the default theme I am able to edit the pages, but when we active your theme we get the issue.
Are you guys going to update your theme?
Hello,
Please, check this article https://mikado.ticksy.com/article/11775 Just adding this one line in .htaccess file will help you to solve this.Best, Mikado
Hi. Is it possible to add more filters in a sidebar on a product category subpage? http://cocco.mikado-themes.com/product-category/babies/? There is a price filter, I’m interested in a color defined search or a size search.
Hello there,
Thank you for taking interest in our Cocco theme. Yes, using Filter Products by attribute you could achieve filtering for your variable products. You could find more about it here https://docs.woocommerce.com/document/woocommerce-widgets/ So, you could add filter by size/color, anything you use as attribute for you variable products. If there is any other doubt, we are here.
Best, Mikado
What is the recommended size for the Revolution Slider background image?
I notice your sliders are broken into multiple images, I tried uploading different slider sizes, but they are all being stretched out. I want to know the size I should use.
thanks
I am using the default home. with the wide/full slider.
Hello there,
For questions like this, please, reach our support team at https://mikado.ticksy.com
Best, Mikado
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