3847 comments found.
hi, I have the last update (3.1.1) and all plugins is update, but i dont save the template. Error Incomplete date 1133. Can you help me?
Can you please submit ticket in our support website? Our dev and supporters are only provide support in there, not here 
Please also provide wp access + site url so we can check on it directly.
Please note that, Right now, all support will be conducted through http://support.goodlayers.com/(Purchase code can be found here : http://support.goodlayers.com/purchasecode.png )
Thank you very much! 
I would like to know if this Theme Supports PHP 7.2. Thanks in advance for the reply.
Hi,
Our theme support for PHP 7.2, feel free to let us know if you meet any problems.
GoodLayers Team
Why nobody answer to my tickets question since 3 days. https://goodlayers.ticksy.com/ticket/1842141/. Thanks to contact me.
Sorry for delay due to weekend.
However, after you replied the ticket, please do not reply again until we get back to you because the system will lower priority of your ticket as it will be marked as newer tickets( older will be answered first)
Our team should get back to you soon.
How can i edit the forms..
Can you please submit ticket in our support website? Our dev and supporters only provide support in there, not here
Please note that, Right now, all support will be conducted through http://support.goodlayers.com/(Purchase code can be found here : http://support.goodlayers.com/purchasecode.png )
Thank you very much!
And i want to know ability to do SEO
Hi,
The theme is well implemented follow SEO practice but if you need more specific features such as meta, keyword, we recommend Yoast SEO plugin.
Dear Sir/Madam, I like your theme and i like to purchase it but i want to know when you will be add “manual adding booking from backend” and “ability to set up deposit for multiple times”
Hi,
First of all, Thanks for your interest
Unfortunately, we have no ETA for this yet but this is what we are working really hard on. Hope to launch it ASAP as well
hi, i have updated the last version, 3.1.1, but now, the button book and pay later doesn’t work.
Hi,
1. Can you try to disable all other plugins first and see if it’s fixed or not.
2. Please make sure that you also update Tour Master plugin as well : https://goodlayers.ticksy.com/article/1893/ (See GoodLayers’ plugins section)
3. Please clear website’s cache if you’re using caching plugin and also make sure that you clear browser cache.
4. If still doesn’t solve, please provide wp access + site url through the form in our profile page so we can check.
Cheers!
Hello Goodlayers, I have bought your theme and I am very pleased with it.
However, I find myself with a little bit of a situation when it comes to how the layout looks when in Mobile.
I have several pages that consist of various sections with a Wrapper and inside this, two Columns in a 1/2, 1/2 zig-zag layout, always alternating.
I have a option to hide a Column, or the Wrapper itself but I do not have any option to choose which column I want to show first when in Mobile.
Is there any possible way for me to pick the order of these columns when the view changes to Mobile?
Thanks in advance.
Hi,
The best way is setup different section in mobile. You can display the desktop version then hide it in mobile and setup another section for mobile only, I think it will work good as your wish.
GoodLayers Team
Hi, we cannot translate words “Activity” and “Destination” (search forms). Using translation plugin WPML. Could you help us?
Can you please submit ticket in our support website? Our dev and supporters only provide support in there, not here
Please note that, Right now, all support will be conducted through http://support.goodlayers.com/(Purchase code can be found here : http://support.goodlayers.com/purchasecode.png )
Thank you very much!
i have purchased this theme 6 month ago, now customer support expired but now this page builder is not working. i dont now how to solved it. confusion….. do i need to renew (extra pay) customer support to manage my website?
Hi,
Please make sure that you update the theme to latest version in order to use with WP5.0. Also, by updating the theme, please make sure that you update GoodLayers’ Plugins as well and please clear browser cache after updating.
You can follow this : https://goodlayers.ticksy.com/article/1893/
Hi, before purchase, Can I connect different payment methods who have plugin for Woocommerce? second question, I need also to manage inventory for caravans vehicles for tours, is there an option? If I install Woocommerce on the theme, it will work with all features? We are developers so basically we can customize anything, the question is, how much big our problems is going to be? Thanks, Johnny.
Hi,
First of all, Thanks for your interest
Unfortunately, this theme is not Woocommerce based so it won’t work with Woocommerce payment gateway.
It’s not possible to do by your requirement :/
Hi, I am trying to add some custom code in Goodlayers > Miscellaneous > Custom CSS/JS > Additional Head Script and I get an error message “An error occurs. Please refresh the page and try again. If the error persists, please contact administrator for this”. I have some code already that used to work but for some reason, it no longer works and I had to add an additional plugin to insert the code. Any idea what could be wrong? I deactivated all plugins but the error still occurs.
hm, normally this kind of issue will be a server issue.
However, can you make sure that youare using the latest version of the theme? https://goodlayers.ticksy.com/article/1893/
Also, make sure that you have proper server setting : https://goodlayers.ticksy.com/article/10367/
Hello GoodLayers,
Hope this message finds you well,
I have few questions on the product:
1- How I can change the currency from USD to SAR (Saudi Arabia Riyal), the question included also the currency symbol. from the dashboard I went to: Tourmaster > Payment > (Paypal, Stripe ..) I changed all the currency to SAR but still in the pages of tours doesn’t change!
2- when the customer pay through the website (Paypal, Credit Card, Visa …) how the money will gone transformed? I tried to look for bank details, Visa details or Paypal details but didn’t find any thing! is there a way to change the payment method ?
3- for the language as Arabic language we need rtl to make the formate well, I want to change the words which written, is it sorted in Database or file to change these word from Urdu to Arabic ? can you tell me the path.
Appreciate your support.
Nawaf.
Can you please submit ticket in our support website? Our dev and supporters only provide support in there, not here
Please note that, Right now, all support will be conducted through http://support.goodlayers.com/(Purchase code can be found here : http://support.goodlayers.com/purchasecode.png )
Thank you very much!
Regarding to your answer 6 months ago:
...
Sorry for the issue. You are correct, currently the theme can’t add additional fields for the booking form.
However, yes, we received many requests regarding this so the good news is we are adding this feature in the next big update which should be launched soon 
(We finished developing this module already, just in the stage to implement other features and crafting.)
...
So…is it now possible to add custom fields in booking form?
Thank you!
So currently, the booking form in the single tour (right panel) can’t be customized yet but we will add this in next update. However, you can add more fields in contact details and traveler info at this point.
If you have any further questions, feel free to submit a ticket in our support site
Please note that, Right now, all support will be conducted through http://support.goodlayers.com/(Purchase code can be found here : http://support.goodlayers.com/purchasecode.png )
Thank you very much!
Hi guys, Just purchased your theme. I believe this is one if the best and complete theme available out there for it’s purpose. Looking forward for future developments and updates. I also hope that you can add option for additional email reminders and post travel email reminder to encourage reviews. Email autoresponder integration for marketing purposes is also great. Most customers for travel business are repeat customers, having a way to follow up and re engage customers are great additions. Any way great job! I’m very happy to found your theme.
Can you please submit ticket in our support website? Our dev and supporters only provide support in there, not here
Please note that, Right now, all support will be conducted through http://support.goodlayers.com/(Purchase code can be found here : http://support.goodlayers.com/purchasecode.png )
Thank you very much!
No worries. This is just a feedback and suggestions. I hope you can forward this suggestions to your team.
Site homepage not showing up and rest of the URLs are working. Website : https://jaitravels.co.in Please provide a solution
Can you provide the screenshots of the issue so we can see directly please? Also currently, your site is set up as maintenance mode so we can’t see.
I made it live and you can see the homepage now but these links are behaving weird. Check them out please : https://jaitravels.co.in/tour-destination/asia/, When I’m clicking on India an image comes up. Please provide the solution. not able to attach screenshots here. Website : Https://jaitravels.co.in
The Issue is mainly with Tours, Tour Category and Destinations. Please look into it at the earliest. Thanks in advance.
All the content is there in the backend, but still pages are showing error or an image.
Sorry but not exactly sure about the problem. Here’s what I see: http://take.ms/t3DpN and it seems to be fine :/
I am having trouble. my page wrapper wont stay in place. It keeps sliding underneath the navigation bar. Only when using page title,
Can you provide the page url of the issue please so we can see directly?
www.rideroma.it
Hi,
There several ways to fix this.
Did you use the slider plugin previously? If you did, please make sure to activate it and put it in page builder. If not, you may set the padding top of the highest wrapper in your homepage so it can make space on the top.
Thats a quick fix, using the slider or putting spacing but it looks ugly if I have an element with a gradient background as this extends underneath the nav header, giving two gradients. One on top of another. Is there another way? I also need to export my settings for tourmaster, which doesn’t work. Only export for goodlayers works.
Can you provide the screenshot of your site earlier so we can see how it looks before this? so we can provide exact guidance. But if to make it similar to demo, the section behind top header is slider so you need to use Revolution slider item.
Hello GoodLayers,your theme looks good,however,before I can purchase it I need to know if I can add some features to it to achieve the kind of website I want. 1.I am Kenyan based therefore stripe and other payment gateways doesnt work in my country do you allow this booking system to integrate with other payment gateways such as ipayAfrica or any other gateway servicing Africa apart from paypal?
Hi,
First of all, Thanks for your interest
Really sorry, our theme support only Paypal, Paymill, Authorised.net and Stripe. To integrate other payment options, you have to hire a coder to do this. It’s pretty big work.
Ok no problem I will use paypal…secondly I want a specific header with quite unique menus and don’t know if my customizer will be able to achieve that will this website(I wish there was a way to attach a sceen shot)?Secondly,your website has 02 score on google page loading insight which means the site is extremely slow,why is that and what are you doing about it?Thirdly I want an instagram gallery,can I have it instead of your demo gallery?Fourthly when your site is viewed on mobile to be mobile friendly I noticed it looses contacts details,language translations and many other things only leaving log in,sign up and social media icons,in my case I want it to show on mobile screen my company coņtact in form of phone handle,language translations is it possible to do that (again Ï wish I could attach a scŕeen shot tò show what kind of a mobile screen menu I desire)
My fifth concern is that you have the PayPal that doesn’t process credit cards for those who have no paypal accounts,I think that if I were to get a coder to link the credit carđ processing system to the payment gateway of my choice he/she would only have to redirect “submit payment ” button to the payment gateway I have chosen which is not a big job as you have insinuated earlier am I wrong?
1. You can put screenshot on third party site like Monosnap or Droplr or Dropbox and share the file here.
2. We are working on this. This currently happens only to mobile view. In the past it didn’t happen but seems like Google change some factors so it just affected. But we are working to fix on this.
3. In this case, you can seek for third party plugin. I think they’re many of them. (We also do have instagram as well but will be a plain one.)
4. Can you attach the screenshot I instructed in 1.) ?
5.1 I think Paypal allow to pay with credit card without account. https://drive.google.com/file/d/1NyAc9YBTlM2M99wvw9HknZVGb894hYuw/view
5.2 I do no think it’s possible :/ As the system will get the response back from third party payment provider and keep the record in customer & admin database.
These are the screen shot to what I would like the menu to look like 1.Desktop menu : https://drive.google.com/open?id=1Omz7zTLT9kBRXvrswSjsMvxd46_29Hks 2.Mobile screen menu : https://drive.google.com/open?id=1r3WbfDRy7P6fl4fXDGmshjC8S_ZpyxvH 3.Alternatively to avoid crowding the header menu I could opt for the static menu bar on mobile screen; a) https://drive.google.com/open?id=1YLABzoUiqQ16xN3_acw9FoHMGj4IWcO5
b) https://drive.google.com/open?id=1aHoU4f2b6ndpSd9cITpE4Ha7V0zExpzk
Oh thanks for screenshot but unfortunately, we don’t have those layout in the theme. You have to hire a coder to implement it in this case.
No problem, I only wanted to confirm that re-coding the theme poses no risk to it becoming mulfuntional
HI, I really loved this awesome template form a power elite author with great sales, I am going to purchase it soon , but waiting for the Christmas Sale It will be more awesome if you offer it
Hi,
First of all, Thanks for your interest and thanks for nice words!
Unfortunately, as we just ended the Cyber Monday offer last month, we’re not planning to any new promotion soon (But note that this theme didn’t join the CM offer.)
