157 comments found.
I still have not heard a thing about my support question. Instagram is not working on my website. See my homepage: https://digidoka.nl/
Hi.
We are working on it. We will update you as soon as possible.
Best Regards
Still waiting…
Hi.
I remember, I am still working on updating the theme (big changes and options), including the issue with the Instagram shortcode. I’ll update you as soon as possible
Best Regards
Bought today this theme and installed the classic editor plugin to disable Gutenberg. That works okay if I have the Frenify Core plugin disabled, but after enabling that plugin my classic editor is gone and I only see the html screen. I do get a notification that I have to enable the visual editor in my profile. But that is enabled. At first I thought there was something wrong with my wordpress installation so I did a full reset. But still have the problem
I also got a message from the hosting company that the Frenify Core plugin is causing a problem on my Wordpress website
I do have the error message in dutch: Een fout van het type E_ERROR werd veroorzaakt op regelnummer 76 van het bestand /home/vhosts/digidoka.nl/httpdocs/wp-content/plugins/frenify-plugin/builder/shortcodes/class-instagram.php. Foutmelding: Cannot redeclare images_only() (previously declared in /home/vhosts/digidoka.nl/httpdocs/wp-content/plugins/frenify-plugin/builder/shortcodes/class-instagram.php:76)
Hi. Thank you for purchasing our theme.
Replied via email.
We will check it out and update you as soon as possible.
Best Regards
Thank you. Also noticed today that I can’t change the Blog template. Whatever I choose it stays in the Classic view.
Hi, I do not know since when, but the menu “Themes options” has disappeared from the dashboard and my logo on the website has been replaced in the menu by fotofly logo. Regards
Hi.
Just deactivate and activate Frenify Core.
Best Regards
yes, thank you, it’s ok Regards
You’re welcome.
Hi, me too I am not having the “frenify page builder” instead I am having a reduxframe work… the plugin cannot be found anywhere..
Hi.
How to fix issue related WordPress version 5.0? The solution of this issue is too simple. Our theme is not compatible with the Gutenberg Page Builder. And so you need to disable Gutenberg Editor by installing the following plugin (Disable Gutenberg Plugin) : https://wordpress.org/plugins/disable-gutenberg/
OR
Install following plugin (Classic Editor):
https://wordpress.org/plugins/classic-editorBest Regards
Hey, I have another problem with “Poofing Gallery”, If I want to let to download photos from only one gallery but for a few people. The problem is if the first person marks their photos for download, the other person on the other computer and from the other IP address sees those photos marked by the first person. This also applies to the third and fourth person … etc. It is unacceptable, I think that the other person should not see selected photos of other people. Please help and correct this error.
Hi.
It is not issue. You have to create for each your customer new Proofing Gallery. Easy way how to do it:
1. Install and activate Duplicate post plugin here: https://wordpress.org/plugins/duplicate-post/
2. Go to your dashboard -> Settings -> Duplicate post. Open “permissions” tab and select proof galleries.
3. Open proof galleries and find your post and clone it by one click.
Best Regards
Thank you for your response This is not a good solution if I have 50 or more clients for the same one gallery. I have to have very many duplicates of this gallery? )-:
Best regards
Unfortunately, yes.
Hi. The frenify-core plugin is missing!!!! So it does not work!!!! If can’t fix this, I would like to have my money back. Thanks.
Hi. Thank you for purchasing our theme.
1. Install the theme.
2. Go to Appearance -> Install Plugins and Install Frenify Plugin.
I hope to remove the incorrect rating. Always happy to help you.
Best Regards
Thanks for reply, but I don’t understand.. the frenify-core plugin results activated, but I don’t have the Frenify Page Builder and other attributes….
Hi, How can I add the google analytics code in this template?
Thanks!
Hi.
Read here about how to do it: https://support.google.com/analytics/answer/1008015?hl=en
Best Regards
Hi, I know how to do it in google, but the problem is that there is no option in this template to enter any code in <head> or < body>
Hi.
We will add this feature to next version of the theme as soon as possible. Please, wait for a new version of the theme. New version will be live soon. We will update you when it gets live.
Best Regards
New version of the theme is available here: https://themeforest.net/downloads
ok, thanks!
I have updated the theme, but I don’t see where can I enter the <head> or < body> tracking code?
Perhaps you have made a mistake when updating the theme. You have probably forgot to remove and reinstal Frenify Core plugin. Please, remove and reinstall Frenify Core.
Please read here ( http://fotofly.benoon.com/doc/#!/faq ) about how to update the theme. Scroll down bottom of the doc file.
Best Regards.
I have deleted the frenify core plugin and reinstalled, but I cannot see any new control where to enter the tracking code, the theme is displaying version 1.0.2.8 and frenify core 1.0.2.8
In Theme Options -> General -> Advanced head code switcher
ok, I found it, thanks! I was looking for an edit box and did not see the button switch
Ok. I’ll check it out.
If you like our theme and theme support don’t forget to rate us with 5 stars here: https://themeforest.net/downloads
Best Regards
Hi, Your theme requires redux framework and frenify plugins, I have successfully installed the redux framework plugin, but the frenify plugin does not activate, when I click activate all I get is a blank page inside WP and is not activated.
Hell con you help please im getting this error on some pages
Warning: A non-numeric value encountered in /home/curikypj/aeternityempower/wp-content/themes/fotofly/page.php on line 30
https://aeternityempower.com/members/thanks Mo
Hi.
a. If you have the access to change the theme files, then you can change new file to the old one. Please, contact on a email gho5t7m@gmail.com We will send fixed page.php file to your email.
OR
b. If you do not have the access to change the theme files, then, please, wait for a new version of the theme. We have fixed that issue and uploaded to themeforest. New version will be live soon. We will update you when it gets live.
For the future: I can’t help you since your support has been expired.
If you like our theme and theme support don’t forget to rate us with 5 stars here: https://themeforest.net/downloads
Best Regards
Frenify Support Team
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</ Body> </ html> I repeat this action for 2 days without success. I ask for help. Greeting NorbertHi. Thank you for choosing us.
This issue is related with old PHP version. Update your PHP to latest version. Contact with your hosting provider to resolve this issue
Read our online documentation about minimum requieres to install the theme: http://fotofly.benoon.com/doc/#!/installation (Theme Install Section) That will fix your issue.
Frenify Support Team
Best Regards
Hi, would be great if there could be an easier way to fix the page full screen without scrolling.. [Scrolling horizontal /or/ vertical]
Hi. I have an problem 
I bought today your theme fotofly, i install it and then i want to install Plugin frenify core.
I intall it and then i want to activate but it can’t be activate – i see only this information
Parse error: syntax error, unexpected ‘[’ in /home/norek12/public_html/wp-content/plugins/frenify-plugin/builder/page-builder/page-builder/classes/class-shortcodes-parser.php on line 1281
Can you tell me what i do wrong?
Hi. Thank you for choosing us.
This issue is related with old PHP version. Update your PHP to latest version. Contact with your hosting provider to resolve this issue
Frenify Support Team
Best Regards
I have your Fotofly theme and I can’t find the list for Shortcodes. Like tdcontent I have documentation and visited http://fotofly.benoon.com/1/shortcodes but I can’t find any list of the codes.
Can you send me the list?
thanks
How do you use shortcodes without some document that lists the shortcodes?
... and why did you request access to my WP site?
For example, how do I add a “Portfolio Showcase” [shortcode] to a post? Wouldn’t I need the [shortcode]? When I click the [shortcode] icon within a post it asked for the [shortcode]. Surely there is a list of the themes [shortcode].
... and why did you request access to my WP site?
I want to help you with this issue. I’m waiting for your website credentials. Then I’ll check it out.
Best Regards
Hello I am writing to you becouse i am interested to buy your one theme to my own website
Its: Fotofly
But i have an question – can i get demo to see how it works, and put my photo etc on website with your theme?
I
Hi. Thank you for your interest.
Yes, you can. Here you can see about how to download a demo content: http://fotofly.benoon.com/doc/#!/demoimport
However, the photos what on the demo site will not be uploaded, placeholder images will be loaded instead of them.
Best Regards
Frenify Support Team
Hi, where can I translate the Proofgallery and all this section? In languages file I can’ find it. Please help. And how can I completly remove the “Breadcrumbs” from this? Sorry for my english it is no good 
.
Hi.
Proofgallery could be translated via frenify-plugin/languages/frenify-core.pot
If you want to disable Breadcrumbs from the theme add following code to Theme Otions-> Custom CSS:
To disable Page Title Holder:.fotofly_fn_content_title_wrap{display: none;}
To disabe Page BreadCrumbs Only:
.fotofly_fn_breadcrumbs{display: none;}
To disable Page Title Only:
.fotofly_fn_content_title_wrap .title_holder{display: none;}
Best Regards
Thank you for your answer, The disabe Page BreadCrumbs Only works fine, I’m happy, but translation in frenify-plugin/languages/frenify-core.pot does not work. I was create in Poedit softwere the files: ‘pl_PL.po’ and ‘pl_PL_mo’, but I have still in english the names: “CLIENT”, “EVENT DATE”, “IMAGES” and “DOWNLOAD IMAGES” And one more request to you: how can I change the all “Background options” in single Proof Gallerie page?
Please help
Hi.
Send me URL to your proof gallery
Best Regards
Thank you very much for your answer. I have sent out an e-mail to you “Proofing gallery”
Hi.
1. What about these words: “CLIENT”, “EVENT DATE”, “IMAGES” and “DOWNLOAD IMAGES”
I rechecked everything. And I have all the above words in the file that I sent you by mail. Realizing that these words should be translated to your language, I updated the theme with these words in Theme Options -> Gallery.
2. What about Background Options in Proof Gallery:
I have added all Background Options to Proofing Gallery in new version of the theme.
If you like our theme and theme support don’t forget to rate us with 5 stars here: https://themeforest.net/downloads
Best Regards
Frenify Support Team
Hi, many thanks for good support, it’ super… but theme update – how can I do it?
Please read here ( http://fotofly.benoon.com/doc/#!/faq ) about how to update the theme. Scroll down bottom of the doc file.
Best Regards.
Hi, After update the theme these words: “CLIENT”, “EVENT DATE”, “IMAGES” and “DOWNLOAD IMAGES” is english still. I was create ‘pl_PL.mo’ and ‘pl_PL.po’ files via Poedit from Your new file ‘frenify-core.pot’, but this don’t work still. The translation is very important for me. These words must be in Polish – look: “CLIENT” must be in polish: “ZLECENIODAWCA”, “EVENT DATE” must be in polish: “DATA WYDARZENIA”, “IMAGES” must be in polish: “ZDJECIA” and “DOWNLOAD IMAGES” must be in polish: “POBIERZ ZDJECIA”
Please help about it. Regards
VERY, VERY SORRY for the my mistake. I forgot that you added it now in “Theme Options -> Gallery”. Thank you it works really! I’m Happy
Thank You
You are welcome.
Best Regards
Hey, I noticed a new problem. This can be important to all users of your templats. After wordpress upgrade, ‘Accordion’ and ‘Tabs’ do not work well. For example in ‘Accordion’ after making any change in the content in any ‘Accordion Item’ and then selecting ‘save’ in all ‘Accordion Items’, the content from ‘Accordion Item – 1’ is repeatedly repeated, all other content from other ‘Accordion Items’ ‘are completely lost. The same happens with ‘Tabs’
In my opinion, this is a serious mistake.
Please check it
Hi.
Thank you for timely notice. We have immediately fixed this issue. Please, wait for a new version of the theme. We have fixed that issue and uploaded to themeforest. New version will be live soon. We will update you when it gets live.
Best Regards.
Please read here ( http://fotofly.benoon.com/doc/#!/faq ) about how to update the theme. Scroll down bottom of the doc file.
Best Regards.
Hello, while WordPress has been updated to 5.0, Fotofly does not work anymore.
Hi.
Send me your website URL, dashboard login and password to gho5t7m@gmail.com
I’ll check it out.
Best Regards
It has resolved itself!
Update to Wordpress 5.0 was not performed correctly. I got the message this morning when I logged in.
Many Thanks
How to fix issue related WordPress version 5.0? The solution of this issue is too simple. Our theme is not compatible with the Gutenberg Page Builder. And so you need to disable Gutenberg Editor by installing the following plugin (Disable Gutenberg Plugin) : https://wordpress.org/plugins/disable-gutenberg/
I solved the problem differently. I added the plugin >>Classic Editor<
Thank you. I’ll keep it on mind.
Hello,
we have the following problem with the implementation with the fotofly.
The sticky navigations does not work.
http://mpg.schimmelreiter.deWe are happy if you help us!
Best,
schimmelreiter
sticky
Hi.
Unfortunately, sticky navigation doesn’t work with small border type.
Best Regards
Hi, I’m having trouble removing comments from single blog posts, I have allow comments disabled in the Wordpress Discussions section, but can’t see anything with the Fotofly customisation to remove the comments section. Is there any easy fix for this?
Hi.
Send me your website URL. I’ll check it out.
Best Regards
your demo doesn’t work.
Also, is it possible to insert an auto play preview video (.mp4 with audio either muted or audible) on the main page?
Hi.
1. Demo is working well.
2. Unfortunately, not.
Best Regards
Hey,
I really like your theme, I bought it four months ago, at a good price . But only now have I started using it.
However, I have a big problem now. After importing Demo Content and selecting your “homepage 9” for my Homepage. The links do not work well for me.
For example, when I click on “My letest works” on the “Child life” link it opens: “The requested URL / 2019 / project / child-life / was not found on this server”.
And so it is with all links. Please help me. I’m sorry for my English, it’s not good.
Hi. Thank you for purchasing our theme.
Go to Settings -> Permalinks, choose Post Name and click on Save Changes.
If you like our theme and theme support don’t forget to rate us with 5 stars here: https://themeforest.net/downloads
Best Regards
Frenify Support Team
Thank you for your response. I did as you asked, but it still does not work. How can I write to You the URL of my site, I do not want everyone to see it?
