149 comments found.
Hi there, I try to import the demo slider (revslider.zip). But, it was show me that ‘Error: slider_export.txt does not exist!’. Please tell me how to fix it. Thanks.
Hi there,
Please see our article about importing Revolution Slider: https://select.ticksy.com/article/10121If there’s anything else, please submit a ticket on our official support platform: https://select.ticksy.com and one of our agents will assist you.
Support
Select Portfolio part of
Qode Interactive
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Hi there, I submit a ticket already. Please reply me ASAP. Thanks.
Hi again,
Your ticket has been answered as you can see on this link: https://select.ticksy.com/ticket/2107769/
Support
Select Portfolio part of
Qode Interactive
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Ok, noted. Thanks!
You’re welcome!
Support
Select Portfolio part of
Qode Interactive
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Hi there,
You can remove the side area opener in Appearance >>Widgets, like in the screenshot: http://prntscr.com/op1px6Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our forum and include your website URL along with wp-admin access and one of our support agents will assist you.
Support
Select Portfolio part of
Qode Interactive
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Hi there, I found it. Thanks for your help. If I want to edit it, how can I do? Please let me know. Thanks.
Hi again,
You can edit the content in Appearance >> Widgets, like in the screenshot: http://prntscr.com/opf6v1If there’s anything else, please submit a ticket on our official support platform: https://select.ticksy.com and one of our agents will assist you.
Support
Select Portfolio part of
Qode Interactive
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Hi there, thanks for your reply, I got it.
You’re welcome!
Support
Select Portfolio part of
Qode Interactive
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Hi there, I try to hide my page title. But, I can’t find it. Can you let me know where I can find it? Thanks.
Hi there, I found it. Thanks.
Hi there,
We’re glad you could manage.
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our forum and include your website URL along with wp-admin access and one of our support agents will assist you.
Support
Select Portfolio part of
Qode Interactive
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Before we go ahead and buy this theme, is it possible to have text when hoover over the image on Mansonry home just like there is on on the portfolio image on Main home?
Hi there,
Thank you for taking interest in our theme!
Unfortunately, our list element doesn’t have this option for the masonry layout.
If there’s anything else, feel free to ask!
Support
Select Portfolio part of
Qode Interactive
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Love this theme! 
I have a question about logo on page in private ticket: #1918594
Hello,
Thank you for reaching us.
We see that you already received a response earlier this morning from our support agent. If you could please be patient until your ticket comes to order, thank you very much.
Select
Hello I need urgent help on PRIVATE TICKET #1918594
Thank you su much! <3
Hi,
Support agent is informed, your ticket will be answered as soon as possible.
Best Regards, Select
I love the aton default theme. But we want to make new PDF catalogues and need to know witch FONTS are you used on yours default demo pages. Bold ones and regular ones. Please give us font names or if possible Font files also.
Hello,
This should be https://fonts.google.com/specimen/PT+Serif and https://fonts.google.com/specimen/Catamaran
Select
Hi,
love the Aton theme!
Can Yu please check my private ticket: #1918594
Thank you!
Hello,
Thank you for reaching us!
Support agent has been informed, your ticket will be answered as soon as possible.
Select
Pre Purchase question? Any timeline on the compatibility update? Would prefer to purchase an up to date theme. Especially since I have a license for WP bakery for the site I am thinking of using this on, and keep everything up to date.
Hello,
Thank you for your interest in Aton! Please note that our theme is compatible with the latest WordPress. Users with older versions of WPBakery should install the Classic Editor, but since you already have the latest WPBakery, this won’t be necessary.
Best, Select
Hi there,
Is the theme ok and compatible if we update to Wordpress version 5.0 and above?
I noticed there hasn’t been an update yet since August last year, so just wanted to check on this.
Thanks in advance
NH
Hello,
Yes, Aton is compatible with the latest WordPress version. If using WordPress 5, you should install the Classic Editor. Please see this article for more info.
In the next theme update, we’ll include the latest version of WPBakery, which is compatible with the Gutenberg editor.
You can also email us at support@select-themes.com with your purchase code and we will supply you with the latest WPBakery version.
Best, Select
Hi there, Can you confirm when you next updating the theme so it’s compatible with the new WPBakery editor?
Hello,
We’re currently working on a theme update but don’t have a precise date set.
Best, Select
I just bought this theme and I’m having trouble uploading it to my wordpress site. It says “the link you followed has expired” and it doesn’t give me any option. I’m new to wordpress so it might be simple, but I’m stuck.
Hello,
Thank you for purchasing Aton! This message usually means that the file is larger than the maximum upload size allowed on your site. You can ask your hosting provider to increase the following PHP directive:
upload_max_filesize = 64M;Or alternatively, you can upload the theme via FTP. Please see this article for detailed instructions on FTP upload.
If you need further help, kindly open a ticket at https://select.ticksy.com/ and one of our support agents will assist you as soon as possible.
Best, Select
Hi! a question.
i have some issues with a couple of plugins (web whatsapp). When i put the option of floating whatsapp the site hide the plugin. that happend with one.
With other plugin, the footer hide the floating icon.
How can i fix that?
Greetings!
Hello,
You can try disabling AJAX page transitions in Select Options > General > Settings > Smooth Page Transitions (put No), in case there is a plugin conflict. Otherwise, please note that support for 3rd party plugins is unfortunately beyond the scope of our support.
Best, Select
Thanks!. i change that but i change another thing. If help i change the option to YES in Uncovering Footer.
Greetings!
Great, glad to hear it worked out
Select
Dear Team Aton
A 2 months ago, I´ve bought your Aton Theme but after making my website, I realized my web page doesn’t work with Mozilla Firefox and Internet Explorer but in Google Chrome it works very well. Please, look at my web page.
www.myg.com.co
I’m thankful if you help me making it better in Mozilla and Internet Explorer. I don´t understand what the problem is
Best regards,
Hello,
We located and replied to your ticket. You can check Ticksy.
Best, Select
Is it compatible with Wordpress 5.0 ?
Hello,
If using WordPress 5.0, you should install the Classic Editor. Please see this article https://wpklik.com/wordpress-tutorials/how-to-keep-wordpress-classic-editor/
In the next theme update, we’ll include the latest version of WPBakery, which is compatible with the Gutenberg editor.
Best, Select
Quick question – does your “select” options have an export button? I can only see an import button? I’m wanting to ensure I can save my settings in the options when I update. Cheers
Hello,
Select Options don’t have an export button, but please note that your settings will not be lost if you update the theme properly. Please see: https://select.ticksy.com/article/9557 .
Once you update it, if you navigate to Select Options, you should see your settings in place. Click on the Save button once in order to generate a new dynamic CSS file.
Hope this helps! Select
Hi, i hope you could help me with this.
I put a map with the shortcodes but not appear in the page, how can i fix that?
Greetings!
thanks for the help!.
I do it, but the map doesnt take the adress i put… you know why happen that?
Greetings!
Hello,
Can you please provide your page link?
Thanks, Select
Hi there… when I try to add a “select testimonial” in on a page… it’s shows up as a blank white area when Carousel is selected? No content at all? Test shows in list option but disappears in Carousel mode… Any ideas?
Hello,
Please open a ticket at https://select.ticksy.com/ with your page link and one of our support agents will assist you.
Thanks, Select
Hey there, first of all brilliant looking theme!
I am just wondering if this theme works with Elementor and Elementor Pro? And does it have a “fade” ajax page loader option?
Thank you.
Hello,
Thank you for your interest in Aton!
We haven’t tested our theme with Elementor. Aton is compatible with WPBakery, so if you want to use the shortcodes and layouts presented on our demo site, this is the page builder we recommend using. WPBakery comes bundled with the theme (no additional purchase required).
Best, Select
Awesome. One more thing, does it have an Ajax feature built in? Thanks.
Hello,
Yes, it has AJAX page loading
Best, Select
Hey Select,
Sorry I just got a question regarding the pages.
Does the theme allow users to edit the portfolio and blog pages with WP Bakery?
Thanks
Hello,
Yes, you can edit your portfolio and blog pages with WPBakery. Feel free to let us know if you have any other questions.
Best, Select
hello, presale.. on this demo.. http://aton.select-themes.com/parallax-presentation-home/ is there a “normal” menu possible?
Hello,
Yes, this is possible The content seen on our demo pages can be mixed and matched as you wish.
Best, Select
All the icons i visual composer doesn’t work, please help me fix it – you can see it here. http://lykkemedie.dk/
Hello,
Please see this article of ours: https://select.ticksy.com/article/9793/ .
If you need further help, kindly open a ticket at https://select.ticksy.com/ and one of our support agents will assist you.
Best, Select
upcoming days or upcoming weeks? i plan to buy this theme, but before update im not so sure….
Hello,
Thank you for your interest in Aton We are very close to preparing the next update, so it should be ready in the upcoming days.
Best, Select
