211 comments found.
Theme not working as described. I want a refund. Please, what do i have to do. Envato tellsme that I have no purchases to be refunded. Thank You
Hi
If you have problems with my theme. Please send problems via email shopifytemplate@gmail.com, Don’t forget to send your info website: url+email+pass
We’ll check and solve everything and make the same my demo
Helo, I am having too many problems with your theme. Prewiev not working, menu in Mobile not working, the documentation is really poor. Very complicated to work with it. It breaks all the time and I have to install again and again. So please I just want to uninstall it and get my money back. I just aks for it to themeforest. I imagine you have to accept! Thak you
Hi
We can solve every problem you talked If you want We’ll fix for you.
If you don’t want. Please request refund on envato. We’ll accept
I have already requested it , with no answer. How many time do I have to wait?
Hi Cosmosophie,
Is your mail hola@cos* * *phie.com? We’ve fixed and replied all of you mail, have you check? Because you don’t receive any response. Please help us check all again & let us know.
Regards !
Helo, I am having too many problems with your theme. Prewie not working, menu in Mobile not working, the documentation is really poor. So please I just want to uninstall it and get my money back. Thak yoy
I am having problem with the header.
Hello, I send you several mails. Tray to reply me. Thanks
Hi, i bought the Uma Theme, and i always got some errors trying to display my products in the Collection. For Uma-1, it says HTML error in the theme’s Collection-producttabs.liquid. For Uma-5, it’s the theme.liquid. Please help me resolve this as soon as you can. Many thanks.
Hi
Please send info your website email+url+pass via email shopifytemplate@gmail.com
We’ll check and fix for you
Hi,
We have a problem with our template, the mega menu is not working. Please advise.
Thanks!
Hi Please send problems + email + url + password via email shopifytemplate@gmail.com We’ll help you
Cart qty not showing up in cart page, after I installed bold bundle app. Please help
Hi
Please send problems + email + url + password via email shopifytemplate@gmail.com
We’ll check for you
is it possible to use a gif as slideshow image on front page or product image
Hi You can use image gif. But you use image gif for the slideshow, I think website load quite slow
Hey, just got the theme and need to visit the support pages, but can’t access them, The link http://shopifytemplate.com/contact/ is dead and I can’t really find any other support pages. How do I proceed?
Is it only via the contact link to author?
This link which is referred to in the “Block Currencies” is also dead. https://help.shopify.com/How_to_Show_Multiple_Currencies#Do_tell_where_the_money_is
Hi You can contact me via email shopifytemplate@gmail.com
We’ll help you
Hi, does your theme update automatically to the latest version in Shopify or do i have to do theme updates manually? If I have to do them manually do you have documentation on how to update the theme to the latest version?
Thanks in advance.
Hi
Currently, the theme only to update manually You can see changelog
I show list file need to update
Thanks for the reply. Do I manually upload the latest files listed in your change log via FTP?
I think shopify don’t have ftp. You can access file on host of shopify
Hello, I granted you store access some days ago, still waiting for you to make it so people can add the other variants besides the first to cart. This is an issue and I’m losing sales because of it. Site: www.lumi.la
Hi Hasson,
We’ve fixed and replied you, please check again & discuss in your mail
Regards !
Hey the menu doesn’t work on products belonging to my Shoes collections on thinklumi.com. How do I fix this?
Hi
I see it ativity normal. Can you take screen capture error and send via email shopifytemplate@gmail.com
We’ll help you
Hi there!
I’m having a huge problem with the Uma theme.
When I want to add a product to the shopping cart, actually the wrong product gets added. I recorded a screen video so you understand what the issue is. Here you can watch it: https://youtu.be/u9m5AEXC1Do
As you can see I want to add the “Imperial Crown Bracelet” to my shopping cart, but actually the “Scratch Map” gets added.
This issue happens to every product.
But: I noticed when I add a product to the wishlist, the correct item gets added. When I open the Wishlist page and add a product to the shopping cart from there also the correct item gets added.
I think it has something to do with the product page.
Can you help me solve this problem please?
I just created a Staff Account for you, I set it to: shopifytemplate@gmail.com
Thank You for Your time and efforts!
Best regards
Hi
Please wait. We’ll check and fix for you.
Hi there!
I just solved the problem about 10 minutes ago. There was a conflict with an app I installed. Thank You so much for your efforts though.
Best regards!
You’er welcome
If you have problems. Let contact me
Hello I love the theme but with some of my products no matter what variant I add to cart it adds only the first listed variant. Can you please help me solve this issue?
Hi
Please send infor your website url+email+pass via email shopifytemplate@gmail.com
We’ll check for you
Okay email sent.
will their be a wordpress version in the future?
Yes, please send mail to shopifytemplate@gmail.com, we will notice you when it available
Regards !
send an request via mail. thx guys. Just an idea. would be great if it would be without a page builder. Why? Cause the clean is much cleaner, as a page builder ever could. Wich is also a huge seo point.
oh and do u have a time range, when it will be available?
Hi again,
Sorry but i can’t tell exactly, our wordpress team is working in other project, it will coming soon with you https://themeforest.net/user/opal_wp/portfolioRegards !
hey guys, is it possible to used different layouts from the themes in one? I designed that here
http://i68.tinypic.com/2pytk42.jpgtheir are some widgets from the different theme versions wich i liked, and i would like to have this way one my homepage
Hi mate,
Basic sections will be integrated in homepages. Each homepage has specific sections or specific layouts (of one section), depending on our design. So, you will see that some sections appear in this homepage but do not appear in other homepages, so it can only change by edit code, you can’t change by theme settings
Regards !
could ya help me to create this kind of version, like i designed ? or is it possible to update that as a homepage version?
Hi mate,
It is possible to do but need fee for our developer to do them, because it isn’t support in theme settings and we need change codes
Regards !
Hi! Will there be a Black Friday sale?
Hi. Yes. please refresh page. We sale off BF
Hi I am having some trouble setting up the wishlist. I have followed the instructions already, can you provide a better directions? Cheers.
Hi mate,
Thank you for using our theme, please send your issues with your shop informations to shopifytemplate@gmail.com, so we can check & help you
Regards !
My slideshow was responsive when originally downloaded but once i added my own images it no longer is responsive. What am i doing incorrectly? Thanks
Hi
You can share your demo. I need check it and understand it more
Hi! I’ve tried and I cant make the transparent nav bar remain transparent when fixed to top, also, the contact map shows a google maps error.
And another question, can I add sections to other pages? not just the homepage?
Everything else is freaking awesome!
Thanks!
Hi
Please send request via email shopifytemplate@gmail.com and send url+admin+pass
We’ll check and fix problems for you.
-> Currently. Shopify only have to add sections for homepage
What file to I add the Google Maps API script to, to make the map work?
Hi
You can edit in file sections/map-contact.liquid
Still not working, any specific code or method I should use? I’m using
<script async defer src=”https://maps.googleapis.com/maps/api/js?key=YOUR_API_KEY&callback=initMap” type=”text/javascript”></script>
with my API key of course.
We can use script
<script type=”text/javascript” src=”https://maps.google.com/maps/api/js?key=AIzaSyAqYEbg2tb6×3vAqNoYvzKK0p26Gsubc6c&sensor=true®ion=US”></script>
