71 comments found.
Hi Kodeforest, like lots of other people commenting here, I purchased your theme, but your “KodeForest Importer” won’t work. I’m using PHP 7.2, and WP 5.4.1
I’ve installed KodeForest Importer from the “required plugins” area, and it installs version 0.6.1 – then tells me it needs to be updated before it can be activated. When I click “Update” in this area, it updates the plugin to the same version – 0.6.1, and keeps telling me an update is required.
When I go to the main WP Plugins area to update it instead, I find it’s actually installed the “WordPress Importer” plugin, and this area lets me update to 0.7. Now the plugin is activated, but there’s still no option anywhere in the “EcoWaste” theme options to import the demo content.
Is this theme and its required plugins compatible with WP 5.4.1?
By the way, I’ve opened a support ticket on your website – ticket #721550
Hello There,
Currently, we have completed an update, you are the first who is getting it, KodeImporter update will be included in next upcoming update, We have replied on your ticket, also i am going to instruct our team to provide you latest update of KodeImporter.
Replied – #721550
Thank You
Hello, Kodaforest Team, after I bought your theme “Ecowaste” on the Envato Market and tried to contact you several times! Now I go this way!
The installation of the “theme” fails because the stylesheet style.css seems to be missing in the loaded .zip file!
Therefore upload it again at Envato or send me directly the working version!
And by the way your ticket system doesn’t work either – don’t get a confirmation mail!
With kind regards Berkan K.
Hello There,
Please try using Gmail, hotmail, or Yahoo email address in order to get quick confirmation from our system also don’t forget to check your spam folder if email still don’t found in inbox.
Thank You
support system does not email confirmation email. Also, KodeForest Importer does not update leaving me with no demo data.
Hello There,
Would you please open a ticket using hotmail yahoo or gmail ID to get quick confirmation from our system, We will provide you updated KodeForest Importer it will get updated also import all the dummy data as you want.
Thank You
Not receiving confirmation email to login, tried multiple gmail accounts.
Hello There,
Please write us email from our profile, and write all the issues you are facing with our theme.
Thank You
Boa tarde, ao publicar ativar o tema aparece essa mensagem: O site está passando por dificuldades técnicas.
Verifiquei com o suporte do wordpress e aparentemente alguns plugins não estão ativando ou atualizando.
Tentei entrar em contato com o suporte, mas não recebo o e-mail de confirmação da conta.
Vocês podem me ajudar por favor?
Ticket #144704 need immediate help!!
Hello Kodeforest team. I Try to get in touch with your support team. I have issues with your theme at my wordpress theme. Everytime I try to get in touch with your support and register on your side, I never will recieve an e-mail with the activation code. It is the first e-mail.
Not at all in the Spam ordner or something else. I also have tried it with my other e-mail adresses. Same problem.
my e-mail adress is “permakulturprojektpeace@web.de”. Can you help me to get with your support in contact, so I can first install the theme perfectly to run my permacultur project.
Gretting
Hello There,
Can you please try using gmail, yahoo or hotmail email address in order to get quick confirmation from our system.
Thank You
Now I dont get an answer from the support about my issue. I cant work on my website since 3 months and I depend from it. My ticket number: Ticket #804516
Currently, I am not happy about the situation and the money I have spend is very much for me. I am going to want my money back.
Hello There,
Its very unfortunate our representative didn’t in touch with you on ticket support system, sometimes ticket gets in que and didn’t show in system, because of that it gets delayed, i am going to look after your ticket by myself and fix these issues as earliest as possible.
Thank You
I’m having issues with the Theme. Your support page sucks, i get a loop after I sing in, when I click on Open New Ticket button, send me again to the sing in page. Do you have another way to get support?
Hello There,
I am sorry for your bad experience, can you please send us email from profile we will help you from there.
Thank You
Has anyone else had issues with the page builder no longer working? I can’t edit existing content or delete incorrect “Simple Columns” in the “Page Builder Section.” Please help!!!
Hello There,
Please open a ticket at our ticket support system using http://kodeforest.com/support
Our representatives are there to help.
Thank You
It’s been 4 years since my client purchased the theme and I don’t believe they have extended support for that long. What do you advise?
Hello There,
Ask them to renew the support also comment from the profile they bought our theme.
Thank You
How do I make the blog posts display the date instead of the time?
Hello There,
You can remove meta fields from css or from theme options, in case of any trouble feel free to open a ticket at our ticket support system our representatives are there to help.
You can access our ticket support system using http://kodeforest.com/support
Thank You
error please helpme Fatal error: Call to undefined method kode_font_loader::get_google_font_url() in /home3/flcaminos/public_html/wp-content/themes/ecowaste/framework/script-handler.php on line 55
scam?
Hello There,
No its not a scam, class is not defined it normally happen when file not been called, can you please open a ticket at our ticket support system and share your ticket ID here.
You can open ticket at our ticket support system using http://kodeforest.com/support
Our representatives are there to help.
Thank You
Ticket #394700.
I need help quickly
I am going to ask refund….Support responds too slowly
Hello There,
Have you given them your credentials which they asked?
If yes your ticket will be resolved with in next couple of hours.
Thank You
template installed, but not work, and KodeForest Importer also not update, http://kodeforest.com/support sigin up also not work, account confirmation email not recived, “Account confirmation required” website is like blank page, dummy also imported,
Hello There,
No need to worry, please use gmail hotmail or yahoo email address in order to get quick confirmation from our system don’t forget to check spam folder.
Thank You
Hello There,
I am sorry for your bad experience, can you please give me your ticket ID where i can see why your ticket has’t been addressed till yet?
Thank You
I request all! Dont buy this fake template, this one not work fine, not reply ticket, fake support,
Can you please provide me ticket ID where i can see what your ticket has’t been replied?
Thank you
error please helpme Fatal error: Call to undefined method kode_font_loader::get_google_font_url() in /home3/flcaminos/public_html/wp-content/themes/ecowaste/framework/script-handler.php on line 55
Hello There,
Can you please open a ticket at our ticket support system using http://kodeforest.com/support
Our representatives are there to hep.
Thank You
Please Ticket #913806 check here
Please check again Ticket #913806
Hello There,
Your ticket is currently being addressed as i can seen priority is set to high.
Please reply on the tickets to get quick resolution for the issues.
Thank You
Thank You but Please check again Ticket #913806
Hello KodeForest Any news? in terms of Ticket #913806 ?
Your Ticket is being address please reply on ticket if you have any further questions.
Thank You
I can’t get this theme work. I tied on WP4.1, 4.2, 4.9. In all case’s i cannot get Kodeforest Importer to work. WP sais that it need to be updated to activate, when i update it updates from v 0.63 to 0.64 – but it sais it can upgrade to 1.0. Then it goes in bad cycle.. when upgrading 0.64 it goes back to 0.63 and vice versa.
Hello There,
It shouldn’t work like that, can you please provide me your ticket ID where i can see this issue so that i could investigate this issue for you and get it sorted at earliest.
If you havn’t opened ticket already, you can access our ticket support system using http://kodeforest.com/support
Thank You
Do i need to register on your site to create a ticket? If so… can i use other email then with i ordered from? (i need to assign this task for my employee)
Hello There,
Yes you can use other email.
Thank You
Hi,
Can someone please come back to me for support Ticket #331834
Thank you
Hello There,
You will be responded in next 12 to 18 hours, please be patient our support team work from Monday to Friday.
Thank You
Thank you, understand weekends. Just need help with Menu clicking doesn’t work since demo install. Hope it is a small problem, I did log a support call ticket 331834 This is such a versatile template, really like the look and how it comes with Revslider etc.
Hello, same ticket 331834 – just quick help needed. Thanks.
Hello There,
Hope you will be satisfied with our support and services.
Kind Regards
Hallo, Yes, very happy, thank you for continued great support throughout. I had a couple of issues and they were all sorted, very happy!
Thank you so much, we will keep up the good work and support.
Hello, I bought this item and is concerned for not receiving any feedback after 24 hours to my ticket from support. Is there anyone on support, I have to get this website up by this weekend pls. (time constrained). My support ticket number: 823892 It is a new installation and I just bought this template. Thank you.
Hello There,
No need to worry, i am here for you, thank you for contact our support, you will be responded in next couple of hours, please be patient. Our representative will get back to you shortly.
Thank You
So glad to hear from you, thank you. It is a fresh new Sale and New first time installation. Thank you.
No Need to be worried, we are here for you 
Hello There,
Our representative has installed dummy data on your installation please have a look and let me know if you need anything else.
In case of any trouble feel free to contact us on our ticket support system.
Thank You
The support team was excellent, the theme was installed as per the demo. Thank you, it is looking great!
Thank You so much
Hello There,
Alright no need to worry we are here for you, would you like to avail first free installation if yes please open a ticket at our ticket support system and share your Login details along with your WordPress URL.
Thank You
your ticket system is not working properly.. i am creating account on kodeforest support for create ticket but he is email verification process but email not receive… kindly check ASAP
Hello There,
Please use Gmail hotmail or yahoo email address in order to get quick confirmation.
Thank You
Your support team is not replying properly…
Hello there, Your Support Team is not replying… Ticket already open but not one reply me… what is this??? :/
Hello There,
They were on Xmas Holidays they are back now you will be replied shortly.
Thank You
okay..No problem Marry christmas kindly resolve my issue urgently… thanks
Hello There,
Give me your Ticket ID so that i could see the progress over it.
Thank You
743830
Now i need ery urgent basis….your support team is not working on my selected theme….your support team is not properly supportive….
Hello There,
Going to review the ticket please wait, i will get back to you shortly.
Thank You
okay thanks but do it ASAP…this project is very delay on this issue
Kodeforest your EcoWaste theme is totally scrapped… when ever i work on it his intallation demo is shattered and layout is completely messed every time… :/
Hello There,
Can you please give me Ticket ID?
Thank You
743830
why your supprt not reply me like you on themeforest
Hello There,
I am sorry for the inconvenience you are facing with our theme, please reply on your ticket i am personally monitoring your ticket and surely compensate you on this.
Thank You
Hello is this theme fully supported on Wordpress 4.8.3?
Hello There,
Yes this theme is fully supported Latest WordPress 4.8.3.
Thank You
I’m having a similar problem with the kode importer, main-menu and woocommerce plugins (they won’t activate) so I can’t upload the dummy data. My biggest problem: your support system is taking very long to answer and I need to get started.
Hello there,
Please share your ticket ID to see why you are not being responded timely.
Note our support staff work from monday to Friday.
Thank you
How long does it typically take before you reply to a open ticket? I have had significant problems when just installing the theme. An open ticket has already been started yesterday..
Hello there,
Support staff was not available due to the weekend holidays. You are responded on the ticket. Please stay in touch with the support team you will be given complete guidance & support.
Thank you
Hello I am having many problems when installing the theme. I have created an open ticket as well on your support forum. Please advise
Hello there,
Yes, we have received the ticket and have responded you over there.
Thank you.
