Hi,

We can’t send you those files. If needed, you can inspect the elements and write customs css code to overwrite our style.

We don’t support WooCommerce or related plugins right now.

we are using saas not saas x

That one has a lot of customization on WC template files to reflect our design. For that one we only support basic product listing and selling, so we won’t be able to support extra plugins for WP.

Unfortunately, no. Only google fonts.

i’m asking about font-face icons, not text fonts. Can font-face icons be customized with our own icons

Still no, we don’t have such a setting.

Hi,

To change the logo, please open Layout > Navbar and edit the navbar that is displaying in your website. You should change the logo from this page. We made this movement so it would be possible to have different logos in different pages by selecting different navbars.

Thank you so much. This solved my issue. I was able to modify the logo as well as the footer this way. I would request adding this info to your FAQ document, i am sure it will help many future customers! I love this theme. great work on it!

Good idea. Added to my todo list and will write on FAQ page soon. Glad you like the theme.

when we use the Header widget

this is on The Saas theme

Unfortunately, you can’t remove it unless you modify the corresponding php file. The point is that one of them is larger and displays on large screen, and the other one has smaller font size and displays on mobile devices.

Hello,

Please check that your theme and plugins are at the latest version, because we can’t see this issue in our demo which runs on latest versions.

Weird. Have you created and assigned a menu to the navbar? If yes, please send your login information using email so we can take a look.

Hi,

Yes, you can use the HTML version: https://themeforest.net/item/thesaas-responsive-bootstrap-saas-software-webapp-template/19778599

okay, but i wish to get that effect on my site, how can i do that? the theme looks very nice with that block and i want to add that custom block.

also my blocks are going outside of <container> how do i add elements inside the container

the reason for me to purchase was 50% that block and it should be in the headers as when i click the preview now button on your themeforest it takes me right to that block.

You need HTML knowledge to modify the html code, so you can change the content, timing of animation, etc. Here’s the code we used for the cover: https://pastebin.com/f3KxmtJB . You can paste it inside a custom html block.

I don’t get you issue with <container>. Could you explain more? Or provide an example page so we can see in action.

You mean the block’s outputted html code? If yes, you can modify the output in website (but not in editor) to some extend. Please open “wp-content/plugins/thesaasx/gutenberg/blocks”, navigate to any block directory and open render.php. This file is responsible to generate the dynamic html code for the block.

I’ve already edited the render.php for the blocks. the problem is the customization didn’t reflect in the WP visual editor. Can we make it reflect in the wp visual editor?

Unfortunately, no. You can’t change them at this stage.

In the tab content, you should place the code inside the Text tab, not Visual tab. In Text tab you can write HTML code which is what the other plugin gives you.

The problem is that’s exactly what I’ve done already. But it doesn’t work. For some reason the tab element breaks this.

I guess the problem is because you insert a script tag inside the editor and WordPress should remove script tags. Because in your website also it’s not visible in the source code. You should be able to insert the script tag inside a html block, not inside the editor. For editor, you should use another embed method such as iframes.

Hi,

Yes, each license is meant to use in a single domain.

”...above 7 seconds! It mostly is from server” Yes, the PHP of your theme is executed on the server, not on the client. But hey, it works on your computer/server so there absolutely can’t be anything wrong with this theme.

”...I suggest to deactivate all the extra installed plugins” Please read my support request carefully before trying to “help”.

For devs who actually want to solve this issue. This template is extremely slow due to the way you load the Elementor “blocks”. Most custom blocks from TheThemeio get loaded hundreds of times, sometimes more than 700x, instead of just once. Just have a look at include/elementor/widgets/the-widget.php -> load_blocks()

- It took me 3 lines of code to massively improve the speed of this theme. From >7 seconds to less than 400ms.

I’m not blaming the devs, we all make mistakes and run into unforeseen issues. “Clearly that problem is not from our theme”? I just proved you wrong. But the way how you handle your customer relations “clearly” needs some work. Next time investigate the problem before jumping to conclusions please.

The load_blocks() method requires each block only once. It calls several times, but each time it only loads all the blocks in a same category (for example, only contact blocks). Even if we made a mistake, we’re requiring each block using require_once which won’t load any of them even twice, set alone 700 times!

Anyways, glad you fixed the issue. Don’t know how, but still I persist that the problem is not from the theme. Because as I can remember, you’re the only one who had such a problem. The problem is so obvious and frustrating that if it was from theme, we would have hundreds of reports from 1,500+ customers.

Repeating (unnecessary) calls are always a risk in code. require_once can be slow, especially when repeated 1000’s of times. Every time the server has to check if the file exists or has changed. All that ms adds up, resulting in the 7 – 10 seconds load time. I added a simple check to see if load_blocks for that element type was already called once, if so than return. The root cause of the problem is that every time the get_name is called for an element all the blocks are reloaded again. This quickly adds up causing the “the_content” and “the_footer” actions to be very slow.

Never once I stated that it was an obvious bug. But hey, I’m the only one complaining, I’m clearly making this up.

Hi,

Yes, got the email. Will reply soon.

Now its working fine.. Thanks for the support

Glad it fixed. Thanks.

Hi,

Hi,

Not sure why the page builder option doesn’t work! Anyways, I’ll complete the css code so it works fine on scroll as well:

.page-id-18934 .logo-default {
    display: none !important;
}

.page-id-18934 .logo-inverse {
    display: inline-block !important;
}

.page-id-18934.body-scrolled .logo-default {
    display: inline-block !important;
}

.page-id-18934.body-scrolled .logo-inverse {
    display: none !important;
}

Thanks! That worked perfectly!

Hi,

Unfortunately, that’s not something that you can achieve through theme. Probably you should be able to do that using Javascript if you’re familiar with. If you’re familiar with JS, you should refer to he tab documentation in Bootstrap website: https://getbootstrap.com/docs/4.2/components/navs/#via-javascript

Have studied it and tried some things, but I don’t know how to make this work :-/

I didn’t tried that before, doesn’t have a solution to provide.

Which version you’re using? We fixed the issue in v1.0.1 and v1.0.2. Make sure you’re using the latest version.

Haven’t tried ACF yet, but some of the issues has resolved in the recent update. From the other comment of yours, I thought maybe you’re theme is not up to date.

The Drupal version has developed by another author. So yeah, the support is from different teams.

I would like to change the col 6 to something bigger for the CTAs

The question for you is can I extend the theme plugin that includes theme blocks? if yes please give me some clues to start.

You can change the final code in the page to some extend, but you can’t change anything in editor.

For example for CTA 6, go to plugin directory and open /gutenberg/blocks/cta/block-6/render.php file. You can only change the HTML code you see in this file. Once you change it, you can see the result in your website, but not in the editor.