222 comments found.
Hi Mikado-Themes I’m having issues with the theme. I cant install the demo data nor can I get the site to point to the static home page. What do you need from me to assist me?
Hello,
Thank you for your purchase!
You can find minimum server requirements for demo import here.
And here’s the helpful step-by-step guide on how to import demo content successfully.
If you still can’t handle this yourself, you could always submit a ticket to our support forum and include your website URL along with wp-admin access and one of our support agents will assist you.
Support
Mikado Portfolio part of
Qode Interactive
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I submitted a ticket thanks
Hi,
Your tickets #2093814 and #2094706 have been answered by our support agent, please check the ticksy.
Support
Mikado Portfolio part of
Qode Interactive
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I’ve updated everything as per support but still no luck.
I’m trying to submit a ticket and your site is blank will you please assist me you have the sites login details I created for you please login and assist please.
Hi,
With ticksy is everything all right, few customers confirm us that they could submit a ticket. So, just submit a ticket and our support agents will assist you. Or you can reply to your current tickets.
Support
Mikado Portfolio part of
Qode Interactive
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Hello! Can you install the full demo on my hosting? Thank you
Hi,
You can follow this helpful article regarding demo import: https://mikado.ticksy.com/article/12620/If you need additional assistance you can submit a ticket to our support agents at https://mikado.ticksy.com/
Support
Mikado Portfolio part of
Qode Interactive
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Do you install the chosen demo? Can elements be exchanged between a web example and another if there is something that the client likes more in one than in another? I understand that if we were going to buy the whole theme. Do you tell me that detail? Thank you
Hello,
Thank you for interest in our theme.
For theme you have one demo with all page templates and content from our demo presentation. You can import demo in few easy steps and then you can choose which page templates you will use for your project. This is the best way to start. And of course you could combine elements on desired way on each page.
Support
Mikado Portfolio part of
Qode Interactive
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Thank you! Can you install all the content of the chosen demo in our Amazon hosting?
Hi,
You can easily import demo content following steps from this helpful article:
https://mikado.ticksy.com/article/12620/If you need help you can contact our support agent.
Support
Mikado Portfolio part of
Qode Interactive
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which timetable plugin you use? Its crazy that this info is not there. I bought this theme for the timetable plugin
Hello,
We included Timetable Responsive Schedule For WordPress plugin. You will get it when you install the theme.
Best, Mikado
Hello guys I have just instaled the theme and see some gap between slider and menu https://snag.gy/vGniOe.jpg what went wrong?
Hello,
Please, open a ticket at https://mikado.ticksy.com/ and include your website URL with wp-admin access and our agent will gladly investigate and assist you there.
Best regards, Mikado
OK also there is no option to align the button
looks like server is not available at the create support ticket…
Hello,
We are using third party platform for our support and it is currently down, but we already reported it and we accepting it should be resolved asap. Please, try again to visit ticksy soon. Thank you for understanding. And in the meanwhile, please, send us here your website link and we will check this closer. Thanks
Mikado
hello just making sure my ticket Private Ticket #2050207 has not been forgotten. as the matter is urgent Thank you
Hello,
We have located your ticket on our support forum. One of our support agents will answer your ticket as soon as possible.
Best regards, Mikado
Hello. Last update not show instagram feeds!
Hello,
We have to take a look at this. Can you provide us URL?
Regards, Mikado
Is on maintenance could you provide me an email? thank you!
I sended my access in you contact form because my support ended. Thank you
Hello,
Please send an email to support@mikado-themes.com and include your site URL with wp-admin access and one of our support agents will assist you.
Regards, Mikado
thank you very much!
You’re welcome!
Hola, tengo una consulta antes de comprar esta plantilla ¿puedo gestionar el registro de citas médicas con horarios y fechas internamente?
Hello,
Thanks for showing interest in Medigroup. You have possibility to have timetable for the appointments for each department or doctor https://medigroup.mikado-themes.com/timetable/ and also, you can book some appointment. But there is no option to see in the backend list of all booked appointments. Although, you will get email for every booking.
Regards, Mikado
WP Bakery issue. my support has just run out – i expected that the WP Bakery updates should always be available. I don’t want to extend my support just so i can get a copy of the new plugin? this is a vital part of the theme.
Hello,
You can get the new update of the WPBakery. Either wait for the new theme update which will have new WPBakery version included or you can contact our support and request new version.
Kind regards, Mikado
i just installed the new version of the theme and it didn’t contain the new version of WP Bakery. My support ran out 2 days ago and i don’t think its very good to have to pay for extended support just to get a new version of WPBakery when it was meant to be included in the theme itself. Not to mention i’ve just lost a whole lot of customisation work with the installation of the theme update.
Hello,
New version of WPBakery come after we did the last update. You contact us through our support mail support@mikado-themes.com and there request a new version. And if you have some issue with the theme since the new update, you can also let us know there what are the issues you’re facing. If you did some customisation in code on parent theme and if you update the theme, you should know that customizations will be lost, since the update override files. In this cases, it would be best to keep backup of the site so you will be able to set again what you’ve changed.
Kind regards, Mikado
Hi, do you supply layered PSD files?
Hello,
Thank you for taking interest in our theme. Yes, we will provide you with PSD files on your request after purchase.
Mikado
The support system is really very poor! I have raised a ticket 4-5 days ago and still there is no reply from the author. Disappointed!
Hello,
We are really sorry for waiting longer. We do owe you an apology because of that. Our agent just answered you, so please, check whole response here https://mikado.ticksy.com/ticket/1921935/ We hope once everything is sorted out, you’ll be satisfied using our theme.Best, Mikado
Hi
Can I remove Departments and Doctors from the theme completely?
If I do so with css will the forms still work?
Thanks!
Hello,
Please, for any question like this one, open a ticket at https://mikado.ticksy.com and include your website URL with wp-admin access so our agent could assist you there.
Best, Mikado
how can i change the information like phone and address in the header on the imported demo?
Hi,
In Appearance > Widgets you are able to arrange content on desired way. Also, here is our Official Manual that should be helpful for getting started https://medigroup.mikado-themes.com/documentation/
Best, Mikado
Hello. I do not have the visual compose. Why does not it work?
Hi,
In latest WordPress 5 version, Gutenberg is presented as their Official Editor. Then, WPbakery added compatibility for this WP version i version 5.6 Please, just open a ticket at https://mikado.ticksy.com/ and our agent will provide you with newest WPbakery version so you could continue working on a way you used to.
Best, Mikado
Hi. It seems since recent updates, the Wide menu option in the menu settings no longer appears an therefore no longer works. Please advise. This has caused a major problem on our website.
Hello,
We have just checked this and even after latest theme update, there is option to choose Wide as type for menu item. https://www.screencast.com/t/h7ph1oqDE If you are not able to get this, please, reach our support team at https://mikado.ticksy.comBest, Mikado
It says my support is expired. But this is a glitch with the theme, not help that I need. I double checked, I do not have the option you demonstrated in the screenshot above. I have the latest Wordpress version and the latest theme version.
Hello,
Yes, we have also checked with latest WP version and latest theme version. Please, send us here your website URL.
Best, Mikado
www.affinityhealth.co.za
Hi, I found the problem. There is a plugin conflict with “Popup Maker”. I have resolved myself. Thanks.
Hi,
Glad to hear this has been resolved. Thank you for the update.
Best, Mikado
Hello, ive just updated wordpress newest version for this theme, also updated visual composer plugin. But still have some issues while editing the sections that already were created. The content will only can be edited in code, not in the module for drag and drop of visual composer. Whan can i do? Best Regards
hello, just saw other comments on the feed. i have downloaded the plugin and now everything is ok. Thanks
Hello,
We have tested our themes, and there shouldn’t be any compatibility issues with Wordpress 5.0. Gutenberg became the official WordPress editor from WordPress version 5.0. In case you still want to use Classic Editor, you can add it manually, and your page backend will look the same as before. https://www.screencast.com/t/QoCo8YcS Here you could find more about it https://wpklik.com/wordpress-tutorials/how-to-keep-wordpress-classic-editor/ Or reach us here support@mikado-themes.com and our agent will provide you with latest WPBakery page builder where compatibility for latest WordPress is added.
Best, Mikado
Theme is very nice. Your theme’s scoring is very bad. Are you planning to improve? http://prntscr.com/mi9fx6 http://prntscr.com/mi9g1i
Hello,
Thank you for taking interest in Medigroup. We need to tell that our theme is not slow at all. Please note that we haven’t optimized our demo site speed-wise, because we wanted to show all the possible features our theme offers – so there’s a lot of content. Our support team tests the site of each user on request, and provides individual tips for improvement. Good server configuration is always necessary, plus proper image and content optimization, caching usage, etc. in order to achieve the best possible performance.
Best, Mikado
Hi. I have updated Wordpress and the Visual Composer no longer works. The latest version on the theme is only has 5.4.7.
Hello,
If you updated WordPress to the latest version, you should just install Classic Editor plugin from Plugins > Add New. This will allow you to continue using WPBakery editor for your pages. Everything is better explained in this article https://wpklik.com/wordpress-tutorials/how-to-keep-wordpress-classic-editor/
Mikado
Is there a PSD file for this theme?
Hello,
Yes, our support agent will send you, just open a ticket at https://mikado.ticksy.com/
Best, Mikado
is the template compatible with Wordpress 5.0 ?
Hello,
Thank you for taking interest in our theme. Yes, it is compatible with latest WordPress version.
Best, Mikado
Great, thanks!
You are welcome 
PUBLIC TICKET #1838382
Where can I locate the file to edit the code to change the Mikado Booking Form – Time format from military time to Standard time? By default it is set for military time so it goes 12:00, 13:00, 14:00, 15:00 etc. but instead I need 1:00pm, 2:00pm, 3:00pm etc.I looked below and cannot find where to edit this. Thanks.
public_html/wp-content/plugins/mikado-core/post-types/doctors/shortcodes/booking-form
Hello,
Support agent has been informed, your ticket will be answered as soon as possible.
Mikado
