1885 comments found.
Hello, is there a way to order the reservation search results alphabetically?
Hello,
You can change that by opening the \wp-content\plugins\gdlr-hotel\include\gdlr-booking-item.php file and changing the line #405 from:
'orderby' => 'post__in',
to:
'orderby' => 'title',
Hi I purchased your theme and configured a room and authorize.net and I do not see the authorize.net option next to Pay Now. Also, when someone selects Pay Now, it just makes a reservation rather than proceeding to the credit card payment form. You can see this at inndependence.net.
And whenever selecting just authorize.net nothing shows above pay now, but if i configure paypal and select both paypal and authorize.net, the logos show but it doesn’t proceed to the credit card form. Can you please help? We are paying merchant and gateway fees unnecessarily until we can get this fixed.
Can you please submit ticket in our support website? Our dev and supporters only provide support in there, not here 
Please note that, Right now, all support will be conducted through http://support.goodlayers.com/(Purchase code can be found here : http://support.goodlayers.com/purchasecode.png )
Thank you very much! 
Hi. Several days ago i used Hotel Option -> Block Date function. Now I deleted the content of this field but the booking is still blocked. Is that a bug in your system?
I solved the problem with putting old dates in the box. But still seems a bug, as when it’s empty, it’s not working.
Hi there,
Did you find any problems with iCal sync after WP 5.0.3 upgrade? I have a client reporting that the iCal is not working anymore
Can you please check?
Thank you
Can you please submit ticket in our support website? Our dev and supporters only provide support in there, not here
Please note that, Right now, all support will be conducted through http://support.goodlayers.com/(Purchase code can be found here : http://support.goodlayers.com/purchasecode.png )
Thank you very much!
Hello, I did.. can you please check Ticket ID #1863661
Thank you
is there any chance to launch a visual presentation in the administration panel apartments occupancy in the form of a calendar? to each room separately I am asking for a possible price for this functionality
Hi,
Sorry we don’t have that feature. However, you can use iCal to sync with third party calendar (ie. Apple calendar or Google calendar) to see as calendar view.
iCal – he added his booking to google, but after it was removed / canceled in the panel WP. In google calendar, it does not disappear – how to force it from the position of WP / template
Hi,
Sorry but I don’t quite understand the question. If you remove it from room setting, you shall need to remove from Google calendar as well so it won’t show.
after canceling the client’s reservation, reservation in calendar does not disappear – this date is still reserved. The hotel system on the site works and shows the free time but does not update it in the google calendar
hm, the ical from the site should be fine. I think the problem should occur by Google calendar not syncing with iCal(I feel like I used to face this issue before as well.) May be can you try on other calendar service that support iCal or may be Apple Calendar instead?
should I enter something in the “ICAL Sync URL” field [Page options in the room]? because I copied the link from the room to google and maybe I should write something here
Actually not necessary because this will be required when the other side make a booking which in this case, Google calendar can’t make a booking.
Hi, I’ve just update but some doesn’t work, in the rooms page. after I click 1 room nothing work! the new version not display any room. My code for you has expired but You have to say before update “attention if you don’t have any valid code any problem with this update it’s your problem!” Now I must search a backup and do it again. Very bad
I’ve just update.
No worry, for this kind of issue(kind a bug), you don’t need to extend support. We will help looking first.
At this point, I still don’t understand the issue. Can you provide screenshot of it so I can see directly?
Or perhaps video screencast for clearer.
when i set seasonal price in wp hotel master it do not show any price
Can you please submit ticket in our support website? Our dev and supporters only provide support in there, not here
Please note that, Right now, all support will be conducted through http://support.goodlayers.com/(Purchase code can be found here : http://support.goodlayers.com/purchasecode.png )
Thank you very much!
Hi! I want to change single room page, start from price to full price , in the booking page I already changed it .Now I must change in single room page.Can you help me ?
You can to manual specify the from price in the room setting directly.
In the booking page on reservation form editing adult number price is changing automaticly, is it possible to do that in the room page?
Sorry for confusion. It can’t be specify. I will pick the less price to be shown as ‘From’ automatically.
We will consider for this option in future update.
Hello,
1. Is there away to make the email invoice nice… with letterhead…. + print button? .... to look actually look like an invoice
2. Does PayPal suppose to send customer an invoice after purchase? because is not
3. Customer can pay only if they have a PayPal account. Why? why can they pay with a credit card?
4. How can i remove the coupon option at the end?
5. admin(Recipient Email) does not receive email notification about booking
thx cc
Can you please submit ticket in our support website? Our dev and supporters only provide support in there, not here
Please note that, Right now, all support will be conducted through http://support.goodlayers.com (Purchase code can be found here : http://support.goodlayers.com/purchasecode.png )
Thank you very much!
I am experiencing problems with HOTEL MASTER theme on Wordpress.
1- This first question is :I purchased the theme “hotel master” https://themeforest.net/item/hotel-wordpress-theme-hotel-master/11032879 , and I would like to know if there is a visual composer included? If not, is there a plugin to visually compose my website? 2- I tried the theme “hotel master” on “word press visual mode” with or without “Classical Editor” plugin. In both case, I fell to understand how to amend pages, rooms, in easy way. I set up the theme “Hotel Master”. Did I set up the theme properly? Because after I add the plugins “Classic Editor”, it is very hard and almost impossible to amend pages. This seems impossible to add blocks. For your information, I made easily the website www.objectiftokyo2020.fr and www.elevage-juhen-cypres.fr with an other theme 3- On my home page of my website www.haras-de-coddes.fr , I would like to inverse in the diaporama the sliders so as the French version of “la petite maison” appears before “the little house”. What should I do? 4- In this diaporama/slider of the home page, appears the button “check details”, the sentence “start as from””$” and I would like to make it in French “Voir les details” and ge the sentence” à partir de “”€”.What should I do? 5- Page : http://haras-de-coddes.fr/index.php/room/lapetitemaison/ I would like to remove the block for “YOUR RESERVATION”. What should I do? 6- Page : http://haras-de-coddes.fr/index.php/room/thelittlehouse/I would like to remove the block for “YOUR RESERVATION”. What should I do? 7- I would like the Galleries to work so that size increase of the picture then you can navigate left right to change of pictures. This is for pages : http://haras-de-coddes.fr/index.php/gallery-2-columns-with-caption/ and http://haras-de-coddes.fr/ 8- On page : http://haras-de-coddes.fr/index.php/contact/ i would like to translate in French the contact form, and send every thing on two emails addresses : bertrandjuhen@gmail.com and michelejuhen@hotmail.com. I tried to set up stuffs in the contact form editor wthout success. What should I do? 9- In the bottom footer, (below demande de renseignements…..michelejuhen@hotmail.com), I would like to set up links to Instagram and facebook icons. What do I have to do? 10- I would like to add in the main top menu after “contact” two icons for Facebook links and Instagram link. What should I do? 11- For the top main menu, I would like to change the font and make it bold. HOW? Thx in advance for your help.
oups, I hope this is not too long. Thx for your patience and future answer.
Hi there,
Can you please copy the message and open a ticket in our support site directly?
Please note that, Right now, all support will be conducted through http://support.goodlayers.com/(Purchase code can be found here : http://support.goodlayers.com/purchasecode.png )
Thank you very much!
Good morning, thank you GoodLayers for your answer, but can you please send the link to open a ticket directly. I can not find it. Thkx in avance.
Hi,
Yes, this is the link : https://goodlayers.ticksy.com/submit/
You have to choose ‘Hotel Master’ from the list : http://take.ms/34s6r then put the purchase code : http://take.ms/CsYgW (Or login via Envato instead.)
Hello, Support has ended, but i still chance to put a question out:
If I add a ‘Content/Post Type Item’ > Content and open it, add content, but then… I cannot close it anymore… So I cannot use it. Same for: Box Icon, Column Service, and some others.
Is this a known issue, and/ or: Is there a solution available for this?
Thanks in advance.
Is this maybe an issue related to the latest version of Wordpress? Because it worked fine before…
Hi,
1. Can you try to disable all other plugins first and see if it’s fixed or not.
2. Please make sure that you update the theme to latest version : https://goodlayers.ticksy.com/article/1893/
3. Please clear website’s cache if you’re using caching plugin and also make sure that you clear browser cache.
4. If still doesn’t solve, please provide wp access + site url through the form in our profile page so we can check.
Cheers!
1. It wasn’t a plugin issue, that was my first step before posting here. 2. This fixed it.
Thank you for your generous answer. Site is up and running again and all functions seem to be working correctly.
Thanks again. Most appreciated!
Hey I am wondering how can I change all the details which are in english and put it in another language like the details in the reservation bar (children, adults,nights…) or the details when you proceed to the paiement like (choose date, choose room, make a reservation …). Thanks you waiting for your answer !
Can you please submit ticket in our support website? Our dev and supporters only provide support in there, not here
Please note that, Right now, all support will be conducted through http://support.goodlayers.com/(Purchase code can be found here : http://support.goodlayers.com/purchasecode.png )
Thank you very much!
I want to change hotel search (hotel branches into location)
Hi,
If you want to change the work, you have to do localization to translate the specific word : https://goodlayers.ticksy.com/article/3812/
Hi! Can the calendar also be synchronized with booking.com as well as with AirBnB?
Can you please submit ticket in our support website? Our dev and supporters only provide support in there, not here
Please note that, Right now, all support will be conducted through http://support.goodlayers.com/(Purchase code can be found here : http://support.goodlayers.com/purchasecode.png )
Thank you very much!
Hello,
It is safe to update to Wordpress 5.x? (I’m still using WP 4.9.9 and theme 3.11 version)
Thank you
Please make sure that you update the theme to latest version in order to use with WP5.0. Also, by updating the theme, please make sure that you update GoodLayers’ Plugins as well and please clear browser cache after updating.
You can follow this : https://goodlayers.ticksy.com/article/1893/
Hi, how do i update the theme? I have downloaded the file but what do i have to do after that? thanks
Please check this out : https://goodlayers.ticksy.com/article/1893/
I just tried to update the theme and the download failed – said virus detected for hotel master file.
Can you provide the screenshot of that please so we can see directly?
Are you using any extension on Chrome at this point? Please turn it off and try again.
There is no way to attach a photo here for the screen shot so above is a link to a file in drive if you want to look. You can see in the lower left corner. I shut off extensions and downloaded again and it’s hanging at complete and I am assuming getting stuck on virus scan.
It failed again with virus detected message.
I should probably mention that I reinstalled the site due to there being a hacking and am updating the theme to the newest version. If there is a virus in one of the plugins or files I am not going to go through that again.
Can you set the screenshot sharing as public so I can see?
Also, Can you please send wp access + ftp access through the form in this page > http://themeforest.net/user/GoodLayers ?
Please also copy the message into the form as well so we can recognise your case. We will help inspecting directly.
And where exactly that you get the virus detect message? From server or something?
Note that our theme doesn’t 100% doesn’t include any viruses as we check all the time and Envato also screen this as well. In most case it occurred by unsecured plugins or false positive detection.
The virus detect message occurs at download and prohibits the download from finalizing.
The form is asking me to purchase support.
Hi,
1. Are you using any extension on your your Google chrome that block this? Can you try to disable all extension and try to download again or you may try on another browser? We can ensure that the theme doesn’t contain any viruses. This can be false positive triggered.
2. https://themeforest.net/user/GoodLayers The form inside this page doesn’t require purchase code. That is in our support website but you don’t need that in this case. But no worry, you don’t need to send to us now as it happens to browser itself. You may try on1.) as I instructed
I have all extensions off or deleted and it’s still failing.
Hi,
1. Can you try on other browser as well?
2. If still doesn’t work, please send me the message through the form in our profile page : https://themeforest.net/user/GoodLayers Will try to send you the file directly then.
if people asking for email templates for booking confirmation, you referring to open a support ticket. my subscription expired. i would extent it, if i would get a proper email template for the booking confirmation mail, with html content. i that what i get? thx
Hi,
In this case, we can only guide you which php file the email template is placed. You have to do customization after that. Are you ok with that?
I cannot download google chrome show Failed – Virus detected
Can you send us the message through the form in our profile page please? And please also send the screenshot of the issue so we can see directly what’s happening.
