344 comments found.
The support system has a huge problem: there’s no way to find submitted tickets.
Yesterday I submitted a ticket about a bug that overwritten my child theme styles with your framework styles. I provided an admin account and this morning as I opened my website to continue working on it I find that all the pages are gone, they were deleted, some are still in the trash but all others are deleted forever.- I want to know how can I follow up on tickets since there is no way to find previously submitted tickets on your platform and I wasn’t contacted by anybody.
- I have to guess that you’re working on the bug I pointed out and some how deleting all my pages is part of what you’re doing right?
- I’m sure you’ll leave the website with all pages restored as it was right?
Hello, sorry about that, but we are here to help you not to delete your pages. Our support team is also the one who created the theme.
1- Our support system is one-to-one email ticket when you create a ticket only the PixelDima founder who can access to this ticket.
2- We don’t test on your website, your question about a child-theme so it required a test on style.css not on your pages or posts.
3- we did not delete any page or posts, WordPress store deleted pages for 30 days why we delete your pages and not just deleted them you said a permanently deleted!! you can check your host for log and ask them for a backup.
Please check your website for any malware can do that behind the screen.
Thank You!
Besides me you’re the only one who logged into the website, from Algeria apparently: https://snag.gy/NC59WV.jpg
I guess I’ll try to restore everything, and by the way, you didn’t fix the bug. Your solution of using !important is not only against best practices, it won’t work on all cases. I’ll be replying to your ticket answer with further information.
Hello,
Yes, we have login because your website was on under construction the second login after your comment to check your pages.
Please replay to the ticket and we will do our best to help you.
Thank You!
Is it possible to do 5 or 6 woocommerce shop columns wide with this?
Hi, thank you for purchasing our theme.
We only have 2, 3 and 4 columns options: https://d.pr/i/UkPLdC You can find the available grid styles on the live preview: https://d.pr/i/NRtLqt
Thank you!
Hi. I am purchasing and using these theme but after checking back on the site and updating the WP back end, I’m noticing for the first time the following VC short code showing on the contact page.
[vc_empty_space height=”50px”]
https://www.leegroupsearch.com/contact/Any idea on why or how to fix?
Hi,
Can you please send us your login info via our contact page: https://pixeldima.com/contact/ We will check this for you.
Thank you!
Thanks. Just sent via that link w/ login info.
hi,,,, how to update the theme
Hi, thank you for purchasing our theme. Please check here of how to update the theme using envato market plugin: https://docs.pixeldima.com/noor/theme-installation-and-update-via-envato-market-plugin/
Thank you!
when i did the upgrade i lost all the widgets, like social widget in the footer
how to activate dima-icons
Hi, we just respond to your ticket. Thank you!
Hi, how you set the AMP in the theme can you show sample setting please as https://okab.pixeldima.com/magazine/fire-hand/amp/
Hi,
1- You need to activate AMP Plugin by Automattic (See Image: https://d.pr/i/P03k4G )
2- In AMP Supported Templates make sure to check Posts (See Image: https://d.pr/i/L535B1 )
3- Enable AMP from Customize > Okab AMP (See Image: https://d.pr/i/YiOCQA )
Thank you!
i got this error now https://ibb.co/s3d9TYY
Could you please send us your website and the page that you have tested via our website: https://pixeldima.com/register
Thank you!
Hi, get an fatal error (500) when trying to use customizer, will you provide the solution for it? (support for this item just expired and I am not sure if it is worth the money to renew it – maybe we just have to switch theme)
Warning: require_once(/home/XXX/public_html/XXX/wp-content/themes/okab/framework/functions/admin/customizer/include/controls/dima_custom_control_radio_button_set.php): failed to open stream: No such file or directory in /home/XXX/public_html/XX/wp-content/themes/okab/framework/functions/admin/customizer/include/custom_controls.php on line 21
Fatal error: require_once(): Failed opening required ’/home/XXX/public_html/XX/wp-content/themes/okab/framework/functions/admin/customizer/include/controls/dima_custom_control_radio_button_set.php’ (include_path=’.:/opt/alt/php70/usr/share/pear’) in /home/XXX/public_html/XX/wp-content/themes/okab/framework/functions/admin/customizer/include/custom_controls.php on line 21
Wordpress, theme and plugins are up to date. No plugin conflict and customizer works in twentyseventeen. All good in system status.
Hello, sorry that you are facing this issue on your website, please contact us from here https://pixeldima.com/contact/ with your WordPress login information and your FTP login, we will do our best to help you.
Thank You!
Hi again, thank you for giving me the option to get support even though the licence have expiered.
As a notice; the issue got fixed with a manual update of the theme. The last update where done automatically, so maybe you have to check that out. For now it is all good and we will continue with the theme. Thanks.
You are welcome, and we are happy to hear that, you can always contact us if you find a bug on the theme or our plugins that come with the theme 
Thank You.
Hi, we are seeking an AMP WordPress theme for our tour website. One that would be compatible with robust tour booking plugins such as Woocommerce Bookings. We have 3 questions:
1) Would this theme work with Woocommerce Bookings on the AMP pages? 3) Can you confirm that AMP can be enabled for Pages, as well as Posts? 2) Would we be able to set it so that the AMP Pages do not have duplicate content issues with the full pages?
We look forward to your response.
Hi, thank you for your interest in our theme.
1) Our theme is fully compatible with WooCommerce but we didn’t test it with WooCommerce Booking. And you can check the product AMP page here: https://noor.pixeldima.com/product/alloy-microchip/amp/
2) Yes the AMP can be enabled for Posts and Pages, but for pages, you can’t use all the elements and here is an example of AMP Page: https://noor.pixeldima.com/block/?amp and AMP Post: https://noor.pixeldima.com/neon-in-design/amp/
3) We use AMP by automatics + Google: https://wordpress.org/plugins/amp/ and it haven’t the issue of duplicate contents.
I hope that help. Thank you!
Hello, after updated WordPress to 5.0.2. the Page Builder does not work anymore. I can open a support ticket on your system as my licence has expired. Thank you for your help.
Hi, Could you please send us your website and your login info via our contact page: https://pixeldima.com/contact/ We will check this for you. Thank you!
Hi Dima, i have follow error message while installing : The package could not be installed. The theme is missing the style.css stylesheet. what i should do please ?
Hello,
That’s a common issue caused by not uploading the correct zip file.
Please follow this article here https://docs.pixeldima.com/general/missing-style-css-stylesheet-installation-error/
Please create a support ticket using the link below and our support team will gladly assist and guide you.
Click Here To Create An Accoun
Hi, can you please advise how to add reference at your template? It does not display and picture is not visible. https://soukromy-trener.cz/ – homepage, section “reference”. Thanks.
Hi PixelDima,
Does this theme support instagram feeds? Can it be placed in the footer?
Thanks.
Hi, thank you for your interest in our theme.
Yes our theme support Instagram feed and you can also add it in the footer widgets instead of sidebar.
Here is a demo: https://okab.pixeldima.com/construction/
Thank you!
Hello, is your template compatible with WP 5 please?
Hi Rashel, thank you for your interest in our theme.
Yes, the theme is fully compatible with the latest version of WordPress
Thank you!
Hi, I would like to know how to enable the animations of element on mobile devices… thanks
Hi, our support team just respond to your ticket. Thank you!
How can I update the WPBaker Page Builder? Since Wordpress 5.0+ I am not able to use it.
Hello, after WordPress update updated to 5.0.2. does the Page Builder not work anymore? What can I do?
Hello, we test it with WordPress 5.0.2 and it works as expected, you can see here https://d.pr/i/DmvGOz all you need to do if you want to use VC page builder instead of Gutenberg just click blue button on the top left-hand.
If you need additional support please visit our Support Channel and submit a ticket from here https://pixeldima.com/account/new-ticket/
Thank You!
For me it looks like this. There is no WPBakery Page Builder Button
https://www.bilder-upload.eu/upload/fbcef3-1545320018.jpgI have opened ticket regarding issue on my theme, until now I haven’t got any response
Hello, thank you for creating a ticket using our support system, our team responded to your ticket asking you to provide more information, waiting for your replay.
Thank You!
I have provided all information that you need but until now I have not got any update regarding my case ?
Could you please response my request and email to fix your theme problems .
Hi, sorry for the late reply. Our team will check your ticket and respond to you as soon as possible.
I’m happy with this theme so far: 1. It come with a child theme & has extensive support for it being customized 2. The documentation is very good
Just wanted to let you know within “Customizing Code Fields” the field ‘Gooele Map API Key’ is misspelled
We are glad that you like our theme, and thank you fro reporting this issue we will fix it in the upcoming update.
Hi, can I use my own custom urdu font in this theme?
Hello, In Okab theme provide all google font including urdu font and stander font, however, you can add any custom font using Okab child theme and simple custom CSS.
Thank You!
Hello, I have recently had to backup and reinstall my page. During this migration, Visual Composer items are not displaying on front end or on the website itself, however on the backend all the information is there. I have updated visual composer and cleared cache. Still it is not showing up. Any assistance would be greatly appreciated.
Please kindly open a ticket at the Support Desk and provide more info so our support staff can help you fix it:
Click Here To Create a ticket
Regards.
Hi there,
The table on the cart page is not responsive, despite the class “shop_table_responsive” applied. Checked the original demo and see that it is not working there either. Is there a fix for this?
Hi, thank you for purchasing our theme.
I’ve just tested it and it work: https://d.pr/free/i/zLDGrw
Could you please register and open a ticket via this link: https://pixeldima.com/register/
Send us your login info and our support team will check this for you. Thank you!
Hi! on the “parent theme” the customizer has changed the name from dima-portfolio to “othername” slug, but the child theme is no longer working, on that change!! the “dima-portfolio” is the only URL slug working. I can’t change rhe slug from the “child theme” How i can change the dima-portfolio on a “child” that does not work from the customiser?
Hi,
Could you please register and open a ticket via our website: https://pixeldima.com/register/
Our support team will help you with the issue. Thank you!
