321 comments found.
Does this theme support PHP 8?
Yes, this theme fully supports PHP 8. If you have any more questions or need further assistance, feel free to ask!
When will the next update be released? There is a vulnerability with one of the packaged plugins which needs to be updated.
The next update is scheduled to be released today.
i want to update WPBakery Page Builder on laoret.com my support expired but it should be auto updated my purchase code : 81cc72ca-f70b-4c02-939e-765d09c03eba
Hello, can you please send us your request via our contact page: https://pixeldima.com/contact Thank you!
Hello, my website is throwing this message “The version 7.0.1 of okab/woocommerce/cart/cart.php it’s obsolete. The core version is the 7.4.0” Will you correct this? Thank you
Also, when changing from PHP 7 to PHP 8 the website crashes when accessing to the customizer, this does not happen with default or other themes, any known fix?
Hello, thank you for your patience. Can you please send us your request via our contact page: https://docs.pixeldima.com/support/ Our support team will check the issue for you. Thank you!
Hello. I have a pre-purchase questions. I am going to use Elementor for everything (forms, etc) just for an easy information site. I want keep the installs from the demo stuff to a minimum. I have some sites using 7-8 plugins at the most, all of them load in under a second. I don’t have time for the Hello Elementor theme. Will I have the option to load what I want in terms of resources and templates. Hope that makes sense. Thanks.
Hello! Thank you for reaching out. It sounds like you have a good idea of what you’re looking for in a theme. I wanted to let you know that on the Okab theme, the demos are created with the WPBakery page builder, not Elementor. However, we do have another theme called Noor that does have some Elementor demos available. You can check them out here: https://link.pixeldima.com/noor. I hope that helps! Let me know if you have any other questions.
wellcome , in my site I use a large network that slides from WPBakery to display the news, but there is no arrangement order by date, only by months and most viewed. Is there a solution?
Hello, Thank you for contacting us today, we will look into it and add order by date if it’s possible, you will know the next update.
Hey there, I upgraded the theme but it says: “Plugin not activated. A higher version of DIMA Portfolio is needed for this theme. Please update the plugin.” How do I get the plugin? Thanks
Hello, could you please send us your request via our contact page we will check the issue for you: https://pixeldima.com/contact/
Hi the Theme had issue on update plug in Dima Shortcodes! The website can t be preview! Please fix its urgent!!
Hello, We mad an update to the plugin, please update your theme and plugin. If you create a ticket please give me the ID.
Done, thank you for your patience ;D
Ticket # 5671. Please reply. It is being 20hours now.
I’m on it, sorry for the late replay
Hello, I want to create a new website with this theme. But I can no longer download the files? If I When I select All files & documentation and download, I only get the Okab folder. How come?
Hi, you should be able to install the theme with the provided Okab file, If you want other files can you please sed your request via our website: https://pixeldima.com/contact/ Thank you!
Hi Sir couldn’t find the image size setting at the WPBakery Page Builder? As the image that inserted are not follow the actual size. Even I had set to 1/1 100% Can you assist on this issue?
https://docs.pixeldima.com/support/ticket/5390We replayed and we are waiting for your replay. Sorry for the late replay.
Hello, we are waiting for your replay.
Hi Sir I submitted a support tickets as the URL https://docs.pixeldima.com/support/ticket/5372 Kindly assist as soon as possible Thanks
Hello, we are checking your ticket. Thank you for your patience
Hi Sir is not working. Kindly assist as soon as possible Thanks
Hi Sir I had reply on the tickets. Hope to hear from you soon Thanks.
Hi, I am trying to attach a slider on my websites homepage but it always displays the message “OOPS. Slider not found”. The sliders previous version was 6.5.31. I updated it to 6.6.3 whereas the current available version is 6.6.7. The plugin is not updating to the available version and I’m still getting the same message that slider not found. Its a custom slider for my website’s homepage. The correct slider has been selected for display too. Is this some issue of compatibility between the slider and the theme as I have never faced this issue before.
Hello Christopher, thank you for using our theme. Can you please register and open a ticket via our support system: https://docs.pixeldima.com/support/ Our support team will check the issue for you. Thank you!
can do multi sub directory in same domain from same license , example : domain.com /site1 domain.com/site2
Yes, you can. Please check here to understand more https://docs.pixeldima.com/noor/theme-licenses-and-activation/
ok , … I am a customer of envato since 2017 but now the credit card payment option is missing on checkout can you help me? thank you
Hello, thank you for using our theme. I’ve just got a notification a payment from your country did you make the purchase successfully? Thank you!
Hi Support Team Thanks for your support on the issue. I had submit a ticket as the support Kindly assist Thanks
You are welcome, we are happy to help any time.
Hi Support I has submit a ticket
How to edit the color of social media icon? As now it show invisible.
1) Social media icon color adjust option?
2) Footer alignment issue
3) How to change the social icon to my design?
Hello I’ve answered you ticket please check.
Nice Thanks for your support on the issue
You are welcome, if you have any question don’t hesitate to contact us.
The Slider is having issue. Didn’t show the selected slider. Even I had changed the files name and select to the Dima Page setting> Sliders Setting > Slider below or above > “Choose files name” That only work on Mjet, Contruction and contruction 01. However other files name will only show the default slider Contruction 01
We are checking all of your tickets Thanks
Hi support Thanks for your assist. I had 2 more question need your assist had posted on the support tickets. Hope to hear from you soon.
We are checking all of your tickets Thanks
Hi Support I had an issue on the horizontal padding kindly assist on the support tickets
Hello, we are checking your ticket. Thank you for your patience
Hi Sir I had leave the questions at https://docs.pixeldima.com/support/ticket/5307 I wonder can you receive the message? Or any better way to get the support?
Thank you for contacting us. Our support team is checking your ticket now.
Thanks Sir. Kindly check I had post another question. Kindly assist Thanks.
We are checking all of your tickets Thanks
I got this error Warning: include_once(): Failed opening ’/public_html/wp-content/themes/okab/framework/functions/admin/meta/inc/cmb2/includes/CMB2_Hookup.php’ for inclusion (include_path=’.:/usr/local/php74/lib/php’) in /home/vcleanex/domains/vcleanex.com/public_html/wp-content/themes/okab/framework/functions/admin/meta/inc/cmb2/includes/helper-functions.php on line 44
Hello, thank you for your patience. Could you please send us you request via our contact page: https://pixeldima.com/contact/ We will check the issue for you. Thank you!
