151 comments found.
Dear, does the template works in English and Arabic , There is a button to change the language with the main page
Hi, The theme support WPML but not RTL.
Hello admin, can you please help me with ticket 2018799. Its very urgent
Hi, Yes, you will get the reply soon.
Hi, I have trying to get the issue resolved with the theme from a long time now and have performed all the updates i have been asked to do but still the theme is not working for me on wide screen browser. I have even provided a video of issue that i am facing but i haven’t got any solution yet which resolves the issue. I have to launch my website by Friday and need some concrete solution for the problem.
Hi, Please check the reply.
can you please check my response
Hello, My issue is still not resolved. Can i please have my money refunded.
Hi, We gave you an offer, please check the response.
I have already responded to that offer that we cannot accept that as it took us a lot of time to convince the stake holders for this theme and now a new theme means again going through the process which is not possible.
Hello, can i please get my money back as my problem is not yet resolved
How long does it take to get a reply?
Please give the support ticket ID if you didn’t get the reply yet.
It is 1926953 but i got my reply week after. Thanks.
Still waiting though :/
This theme has some errors while testing with PHP7.2 . Hence PHP 7.2 is a mandatory update to all website…please let us know what is your opinion about this them? are you going to release the latest version which is compatible with PHP 7.2 ??
Hi, We will check and will push the update soon.
No update since 2017 on this theme…any news?
The existing version of this theme is not compatible with current version of WordPress now. Please suggest.
We will push an update soon.
Hello Please I am still waiting for a response on my report. Kindly resolve this issue as it has already taken long or if its not possible, kindly give me a refund so I can purchase another theme. Thank you
Please give the ticket ID.
1890808
1890808 The ticket
Please have you seen my ticket ? It doesn’t display when I send here but I’ve replied to you above 8 days ago my ticket
Please what is happening to my ticket ?
Please, my ticket number is #1890808 still waiting for the issues to be resolved
You will get the reply soon. Sorry for the late.
I have also stated my ticket above
How soon will I get a reply. 10 days delay now. Please !
You will get it within next 3-4 days.
Please are you talking about the exchange of the item as discussed in my ticket response with Your colleague ?
Hi, Our developer working for its update. Yes, please give reply to the ticket.
Please Muhibbur Rashid give me options to select for an exchange. I have replied but haven’t heard from him for a week now. Can you remind him to work on this please.
Please check the ticket update.
Author, please resolve my issue otherwise return my money. I am really frustrated
Hi, Please send the refund request.
Hello, I like this template and want to buy it. Before the final decision, I have couple of questions regarding some minor changes in the template. How can I communicate to get those answers? I appreciate your response. Thanks.
Seems like this seller has really poor response. I am fortunate that I have not bought yet. We can not deal with this kind of response
Hi, We have a support center for communication. Also, our support team have weakend.
Thank you so much for your response. Can I get the contact email? We need a coule changes in this template like: 1. Video will be dynamic 2. Adding a title bar for sponsor company, it may look like below:
Corporate sponsor all the logo will show with dynamic motionHi, You can send ticket via our support center https://templatepath.ticksy.com/ We will assign the support team after getting the ticket.
Here is my PRIVATE TICKET #1860980 number. The issue is that when we are uploading, template does not work properly and some of the contents disappeared. We don’t any response from the technical team
You will get the reply soon.
Can you ask him to reply my ticket? OMG you guys are super slow
Was the tpath_feature_box issue ever resolved? If so kindly point me to the solution as my page comes back blank
Please send us a support ticket.
Please guide me how to do that
Found it. Ticket #1791844. Kindly also consider using something like Select2.js for your theme chooser. Long list to scroll through
Please kindly get back to me as soon as possible, as we need to restore the website for our voLunteers ASAP
Please I have purchased this theme, I need the visibility data to update the website. You did for me during my support time? Do I have to pay you again for something I’ve already paid you to do?
its three days now and my website isn’t working, So I will always be paying you when ever this issue pops up and my support is over. can’t it be fixed once and for all, or your just using a problem associated with your theme to create much wealth for yourself?
Please kindly get back to me, am getting crazy right here, we need to put things back on track as soon as possible.
Its Visibility problem
Please I have renew my license. Kindly write back for details to fix issues with the theme. Thank you
Hi, Please send details via our support center. We will help you.
Hello, Please I’ve sent details in my latest ticket. Kindly check. Thank you
Please it’s almost 24hours and haven’t heard anything about my ticket. I have renewed my support. Kindly check when you are available
Please, My visibility issue has occured again, you fixed it at first but its not showing after some months and I need you to refix. I can’t pay for something i’ve paid for already
i’m very sorry. why my ticket 92214263 doesn’t have reply and resolve the problem that my website has not content when i open with laptop or computer.
Please check and give the correct ticket ID. We can’t find any ticket with this id.
Hello, should we expecting any updates soon?
Hello Team,
I didn’t get feedback about my ticket #1746185
I’m not able to make work vanilla template (Demo template not working for me). Please assist or have a look. I have to finish and deploy this week .
below my link
https://his-genius.com/chantalfondation/Please have a look.
Thanks.
Hubert.
Hi there is an update for revolution slider and wp backery, how we can upgrade? Thanks
Please send us a support ticket. We will help you.
am getting this error “Adicionar novo artigo
Fatal error: Uncaught TypeError: Argument 2 passed to Charitable_Campaign_Meta_Boxes::campaign_enter_title() must be an instance of WP_Post, instance of stdClass given, called in C:\xampp1\htdocs\site\wp-includes\class-wp-hook.php on line 286 and defined in C:\xampp1\htdocs\site\wp-content\plugins\charitable\includes\admin\campaigns\class-charitable-campaign-meta-boxes.php:269 Stack trace: #0 C:\xampp1\htdocs\site\wp-includes\class-wp-hook.php(286): Charitable_Campaign_Meta_Boxes->campaign_enter_title(‘Introduza o t\xC3\xAD…’, Object(stdClass)) #1 C:\xampp1\htdocs\site\wp-includes\plugin.php(203): WP_Hook->apply_filters(‘Introduza o t\xC3\xAD…’, Array) #2 C:\xampp1\htdocs\site\wp-admin\edit-form-advanced.php(571): apply_filters(‘enter_title_her…’, ‘Introduza o t\xC3\xAD…’, Object(stdClass)) #3 C:\xampp1\htdocs\site\wp-admin\post-new.php(76): include(‘C:\\xampp1\\htdoc…’) #4 {main} thrown in C:\xampp1\htdocs\site\wp-content\plugins\charitable\includes\admin\campaigns\class-charitable-campaign-meta-boxes.php on line 269”
Please send a support ticket, we will check the issues.
Hello Team,
The demo isn’t working properly including the main page . Also it doesn’t display well on desktop. Please assist. Below the link:
https://his-genius.com/chantalfondation/I open ticket but I didn’t get response Ticket number #1746185
You will get the reply.
Hi Team, I didn’t get feedback about this ticket #1746185. Please have a look. I have to finish this week, or tell me how to make it work. I’ll do it myself.
Thanks,
Hubert.
Hello Team, no news about this ticket number #1746185. Please have a look and let me know. Please, help.
Thanks
You will get the reply soon.
Hi support, i have been installed the volunteer theme and import demo but no content show on pages. Please help me to config it like a live preview sir. here my website: englishclublaos.org Thank you sir
Please send us a support ticket, we will check the issue.
here my ticket id 92214263 please help me soon we have to open the website now.
what problems happen with the theme why its homepage and page content doesn’t work on notebook and computer. but its content can run with smartphone. now i can’t do anything about my website: englishclublaos.org only the empty pages of the theme…. please your team to fix the same problem of your clients. Thank you very much.
i’m very sorry. why my ticket 92214263 doesn’t have reply and resolve the problem that my website has not content when i open with laptop or computer.
Hi Support, Do you have drupal or HTML version of this theme available. Please reply at the earliest.
Thanks