76 comments found.
Hi there,
Pre-sales question. Looking at buying the theme for a client who uses Ecwid for her online store. How customizable is this theme for Ecwid? Will the store front and product pages look the same as in the demo? Thanks.
Hi
Our theme using Woocommerce only, for now it not support Ecwid plugin
Thanks for your submission
Hi When I install EF4-Framework plugin my website goes blank
Hi
Please make sure your php version is 5.6+
we recommended to use php version 7.2+
if you not figured out, Could you please update your question here: Open Ticket or email
Our supporter can check your info and we can solved your issue together with you.
…
I really appreciate your patience with this, should you need help with something else, please do not hesitate and let me know. Have a good day ahead!
Best Regards,
Questions? See our Knowledgebase and Support Center at Here
Hi there!
I wonder how I get a transparent-header like you use it in the sleek landing page demo… (https://bixbang.spyropress.com/home-slider/). There is an option in the Page Settings, but it seems not to have any effect if I choose it. Background of the menu is still white and not transparent…
Can you give me a hint?
Best regards
Andi
Hi Mardermolch Please send an email to info.spyropress@gmail.com with following information to get the support faster: – FTP’s information. – Wordpress admin account. – Purchase Code (to ensure you have bought the theme and deserve the good support). I will see what did you do.
Hi guys, i just updated the theme with new version, nothing works anymore, can you help? thanks. https://closuch.com/
Hi monamejjati Please send an email to info.spyropress@gmail.com with following information to get the support faster: - FTP’s information. - Wordpress admin account. - Purchase Code (to ensure you have bought the theme and deserve the good support). We will check your site to find out the solution.
Hi monamejjati your problem has already fixed. Please check it as soon as you can.thank you.
when I finish the purchase process I have to accept the terms of use but my system does not show me the option to accept it anywhere. everything is set in woocomerc but it requires me to accept the terms but no conditions exist. they are hidden. what should I do? thanks in advance
Hi,
Could you please update your question here: Open Ticket or email
Our supporter can check your info and we can solved your issue together with you.
…
I really appreciate your patience with this, should you need help with something else, please do not hesitate and let me know. Have a good day ahead!
Best Regards,
Questions? See our Knowledgebase and Support Center at Here
Hi, this is an amazing theme! I like it and I bought it! However, I have two questions:
1. How can I configure the category listing in the left sidebar in such a way that it is possible for the user to understand what is the currently selected category? I refer to this page: https://bixbang.spyropress.com/jewelry/product-category/earing?layout=left (below “Filter by Categories”).
2. How to turn off the animations that take place just before the text on the page is shown? I refer to this page: https://bixbang.spyropress.com/jewelry/typography/
Thank you!
Hi,
Could you please update your question here: Open Ticket or email
Our supporter can check your info and we can solved your issue together with you.
…
I really appreciate your patience with this, should you need help with something else, please do not hesitate and let me know. Have a good day ahead!
Best Regards,
Questions? See our Knowledgebase and Support Center at Here
hey
Clear Cart hook is not added to empty woocomerce cart and the function is not working
Fix:
add_action( 'init', 'woocommerce_clear_cart_url' );
function woocommerce_clear_cart_url() {
global $woocommerce;
if ( isset( $_GET['empty-cart'] ) ) {
$woocommerce->cart->empty_cart();
}
}
Hi
yeah, Thanks for your submission
We will check and update it soon
Best regards,
Hi, when i try to import demo content on my local host it take forever to load before getting 405 ERROR
Hello,
Could you please follow document bellow one click to install sample data . if you cant figured out, Could you please submit here get free setup
Best Regards,
Questions? See our Knowledgebase and Support Center at Here
how to turn on my account page? I can’t set the registration and login icon to woocommerce.
Hi
You can create a post and use shortcode [woocommerce_my_account] of woocommerce support
Document: Woo document
Theme document Bixbang document
If you cant figured out Could you please update your question here: Open Ticket
Our supporter can check your info and we can solved your issue together with you.
…
I really appreciate your patience with this, should you need help with something else, please do not hesitate and let me know. Have a good day ahead!
Best Regards,
Hey ! I can not activate the check bouton of the global condition of sale in checkout page ?! The custmer can not buy any think from the store ! Secendly the header text color is and i can not change it from the thème settings.
Hi
Please update theme, maybe your download version is first release
if you cant figured out, Could you please update your question here: Open Ticket or email
Our supporter can check your info and we can solved your issue together with you.
…
I really appreciate your patience with this, should you need help with something else, please do not hesitate and let me know. Have a good day ahead!
Best Regards,
Questions? See our Knowledgebase and Support Center at Here
Hi, I’m unable to import your Home Slider Demo. Could you please guide me on how i can do this. Thank you.
Hi
All slider data in theme bixbang folder > inc > demo data > bixbang fashion > revslider
You can use that files to import slider
Thanks for your submission
How do I change the instagram account? There is a link to generate an Instagram access token, but no input field.
Hi
You are no need access Token, You only add your instagram name at theme option Api social link > instagram
Thanks for your patience
I see. Private accounts don’t work, obviously. What’s the access token link for?
Something else: WPBakery Page Builder doesn’t work on Bixbang headers, footers and popups. What do I do when I want to change a footer layout?
Hi
Thanks for your question.
about Bixbang headers, footers and popups. with page builder please go to WPbakery pages setting > role manager > enable role with custom type
Please ticket yes for header, footer, menu, popup etc…
Best regards
Hello! Very good topic, thank you! I want to buy. Can I disable smooth scrolling? That the scrolling has become ordinary.
Hi
Yes, that is plugins smooth scrolling, you can disable plugin and it working well then
Thanks for your submisson
Not to be funny, but I’m trying to import demo content and it’s already been over 22 minutes and it’s still importing? My upload speed is 2 mb/s, not that bad?
Hi
Maybe your server time out setting not enough, Could you please follow document bellow one click to install sample data . if you cant figured out, Could you please submit here get free setup
Best Regards,
Questions? See our Knowledgebase and Support Center at Here
Hi. Team. It is possible to leave the shopping cart off, only catalog mode
Hi, Yes
you can easy do it in admin
example demo: http://dev.joomexp.com/wordpress/bixbang/?product=pearly-side-tripe-shorts
Nice to work with you
Support RTL ?
Hi
Thanks for your submission, yes our theme supported RTL language
Best regards
Hi there, how can I have access to the license number to activate the wpbakery plugin? Thanks
Hi,
Since we bought an extended license for WPbakery (Visual Composer), we can’t give you the purchase code of this plugin because of policy and terms of Theme Forest. We update the plugin via theme updates and you will receive the latest version of this plugin with future theme update, so please wait future theme release.
You don’t need to activate it with license key, it’s functional without it. We are not allowed to share our extended license key.
Support Team !
Hi! Are you planning to update the theme to Gutenberg version? I’ve purchased your theme and I’d like to try new Gutenberg features soon..
Hi
Thanks for your submission, Our theme ready using WPbakery Builder
We Only cleaned and support some element Gutenberg
Best regards,
hello,
I bought this theme 1 week ago. I still can not download it so I can not work with it. I asked a question here a week ago but I’m still not helped . THIS SUPPORT IS AWFUL!!
Hello,
Sorry about our delay, Could you please tell me where you create ticket?
Thanks
This theme is way overcomplicated and seems impossible to figure out. I tried to switch my ecommerce store theme to Bixbang, but the header menu included the product category descriptions in the menu, which most themes don’t do (for good reason).
I was also surprised to find out that there are so many plugins required to use this theme. Now that I’ve decided that this theme won’t work for me (documentation is too limited and I don’t have dozens of hours to do trial and error), I have to go back through and uninstall all the dependencies.
Hi
Thanks for your submission
1. Menu we are using WPbakery page builder, You can easy build you menu like your own
2. about plugin, almost is support plugin you can take off them if you not plan to use
p/s: plugins requirement is: eft4 framework, WPbakery, and Woo
Best regards
