837 comments found.
I’m having problems with the icons. Cannot see the previews https://www.dropbox.com/s/gcqfspw8lzu4742/Captura%20de%20pantalla%202019-03-07%20a%20la%28s%29%204.54.45%20p.%20m..png?dl=0
Hello. I have another issue. I don’t know how but the working hours, contact and location icons and info placed in the top right side of the header are gone. What can I do to restore them?
Hi,
Can you please send us wp-admin credentials and site url to info@bold-themes.com so we can take a closer look at the issue with icons.
Thanks in advance.
Kind regards,
BoldThemes team
When using the popular Elementor plugin, the popup feature doesn’t work due to a jQuery Uncaught Error, unrecognized expression.
I tried updating the theme to the latest version but the problem still persists.
When I switch to TwentyNineteen the popup works fine. I can duplicate this issue easily.
Looks to be misc.js the culprit…
Marked out scrollPageToId function on lines 206-212 and popup now works.
Hi,
Thanks for the heads up – in general Medicare has not been created to be used with elementor (thus the compatibility has not been tested) – it has its own page builder – Bold Builder and all of its page elements are created for the Bold Builder. Nevertheless, thanks for for you inputs – if anyone uses Elementor with Medicare will find this information truly valuable. We really appreciate it.
Kind regards,
BoldThemes team
I understand. I was able to use our child theme and use is_page to deregister the parent misc.js file and register a child theme version with the fix applied since we don’t need any smooth scrolling to anchor positions on these pages w/ Elementor popups. Here is a code sample for anyone that comes across this – https://gist.github.com/pingram3541/76b38076107c267f1126d068365c2568
Hi,
Thanks a lot for the shared solution
Kind regards,
BoldThemes team
how i can optimise the page speed of mobile and web.
well i have used the surgery version of medicare
Hi,
Speeding up the site is usually done in two parts – image optimization and third party cache plugin usage. We can not help you much with image optimization – but make sure that your images are optimized in terms of compression and physical file size – you can use a number of tools for this including specialized plugins which allow you to integrate with image optimization online services directly form WordPress dashboard.
Related to cache plugin, you can install W3 total cache – https://wordpress.org/plugins/w3-total-cache/ and set up browser caching features, page cache, javascript and css minification – these should be enough to give a significant boost to the load speeds of your site.
Kind regards,
BoldThemes team
I tried using Loco Translate to add language and found out that the main theme text domain was set to ‘tb_theme’ and you provided pot file for ‘medicare’ text domain. Don’t know how that got away from you.
Hi,
If you take a look at the functions.php, line 75, you should find the following
load_theme_textdomain( 'medicare', get_template_directory() . '/languages' );
Please verify, the domain should be medicare.
Kind regards,
BoldThemes team
You are correct.
BUT, if you look at line 9 in style.css you will find “Text Domain: bt_theme”.
Don’t know how this should be, but I’m using the child theme and plugin Loco Translates sees ‘bt_theme’ for main theme and ‘medicare_child’. And the changes I’ve added to child theme should not influence anything language related.
Hi,
If you go to Themes > Medicare > Advanced in Loco Translate, please set text domain and file prefix to medicare and let us know if that resolves the issue.
Thanks in advance.
Kind regards,
BoldThemes team
That is a solution. But how about you fix for all user by editing the style.css ? Then it will work without any extra advance settings.
Hi,
We agree, the change in the style.css will be part of the next theme update. Thanks for the heads up.
Kind regards,
BoldThemes team
I am trying to use rtl for my web site and arabic lang
Hi,
Unfortunately, Medicare does not have full RTL support. Please submit your request for a refund here: https://themeforest.net/refund_requests/new and we will approve it.
Kind regards,
BoldThemes team
thank to you
Hi,
We have approved your refund request.
All the best,
BoldThemes team
hey, i have a question..
Can i have this feature to automatically adjust the height, so they will have the same height….
here’s the screenshot https://postimg.cc/RqRLd8qyHi, there is no automatic height adjustment, you can only adjust amount of text.
After updating the theme, the top widgets are gone and it is an issue to get them back. You should have some warning about it.
Hi, please follow this procedure to update theme in the future and you should not have any issues with widgets: https://boldthemes.ticksy.com/article/7123/
Why isn’t the theme updating? There is no option within the WP panel to update this theme. Surely I do not have to purchase extebded support to receive updates.
Hi,
The theme itself is being regularly updated – please take a look at the changelog at the bottom of theme profile page – https://themeforest.net/item/medicare-medical-health-theme/14444927
You do not have to have extended license to download and install updates – the latest version of the theme is always available it your Download section of ThemeForest Account.
For any additional questions related to license terms, please contact ThemeForest – they are the ones making rules.
You can update the it in two ways – either download it from ThemeForest and replace the files on your web server or use Envato Market WordPress plugin – https://envato.com/market-plugin/
Kind regards,
BoldThemes team
Hi, i’m interested in your theme. Can i use different elements and styles from different demos together in one page? For instance the latest news section from the clinic demo with the Book your visit section from the surgery demo slider. Thank you.
Hi,
Thanks for the interest.
Sure, you can use different elements and styles from different demos in one page.
Be aware though that you can import only one demo per site, so if you want to have multiple demos imported you need to create either multiple WP sites or use WP multisite installation and then move sections and elements around using Bold Builder clipboard features.
Kind regards,
BoldThemes team
Hello, the theme is really perfect: i have a minor issue in single product pages, hope you can help: in products with variation, when i select a size (for example) the sku code showed in the front-end is always the MAIN sku and not the right sku associated with the product variation. Googling the problem and it seems theme related function: do you have any advice please? Thank you, five star deserved anyway!
Hi,
Thanks 
We have escalated the issue to our developers and we will get back to you as soon as we get some additional info from them – most likely in next 24 hours.
Kind regards,
BoldThemes team
Hi,
Please try the following – edit /woocommerce/single-product/title.php
and find on line 45
$subtitle .= '<span class="btProductSKU">' . esc_html__( 'SKU:', 'woocommerce' ) . ' ' . $sku . '</span>';
please change it to
$subtitle .= '<span class="btProductSKU product_meta">' . esc_html__( 'SKU:', 'woocommerce' ) . ' <span class="sku">' . $sku . '</span></span>';
It should do the trick.
The patch will be part of our next theme update, so you are safe in terms of future theme updates.
Kind regards,
BoldThemes team
Hi,
We’re a digital agency looking to use this theme for a local general healthcare practice. The end users are not charged for the service because it is taxpayer funded. We’d like to purchase the regular license as the end user is not charged as per the Terms & Conditions this should be sufficient, can you confirm?
Thanks
Hi,
Yes, the regular license is sufficient for your use case
Kind regards,
BoldThemes team
HI, when copy + a message display message “Not allowed!”. Can you help ?
Hi,
We are not sure what you are referring to, and in what case does this happen. Can you please provide some additional details and a screenshot with the message?
Thanks in advance.
Kind regards,
BoldThemes team
Hi – How do you edit the background color in the responsive drop down menu?
Hi,
You can add the following css statements to Appearance > Customize > General Settings, Custom CSS fields:
.btMenuVerticalOn .menuPort {
background-color: #ff0000 !important;
}
Please change the color code accordingly
Kind regards,
BoldThemes team
Hi—For some reason, the edit isn’t working. Any recommendations? Website: www.tbrowndds.com
Hi,
You can add custom css by using third party plugin to add css, such as: https://wordpress.org/plugins/wp-add-custom-css/
Kind regards,
BoldThemes team
Hi, i have a error to import demo content. Almost at the end of the installation, 98.4% gave me the following error: “Unexpected token < in JSON at position 0 Fatal error: Maximum execution time of 30 seconds exceeded in C:\MAMP\htdocs\perinatal\wp-includes\wp-db.php on line 1924”
How can I solve this problem and I can use the theme correctly?
Hi,
You have the max script execution time set to default, which is 30 seconds. Please try increasing it to, for example, 300 seconds and see if the issue persists. The way how you can do this largely depends on the server environment you are using (based on your error message it seems that you are using MAMP as local web server).
Kind regards,
BoldThemes team
Does the template support RTL?
Hi,
No, the theme does not support rtl.
Kind regards,
BoldThemes team
Hello,
I am getting an error on my website first section, where I have add YouTube video on the background, but it disappears the whole section on mobile version of the site. Though it still shows on web version. However, if I remove video background and keep the only image background so it stays fine on mobile version and the web version.
http://www.mitzpro.comThanks. Mohsin
Hi,
Background videos fall back to background image on mobile devices – due to technical constraints of mobile browsers – this is not specific to our theme, this is a general case with video backgrounds.
So, what you should do is set both the video and image background – video will be shown on desktops and image on mobile devices.
Kind regards,
BoldThemes team
Even doing in this way still hides the first whole section. Can’t see image even. But I would like to have video background in mobile version too. What is the solution or suggestion for this? Slider Revolution or anything else?
Hi,
When visiting http://www.mitzpro.com we end up on the coming soon page. Can you please disable coming soon plugin or send us wp-admin credentials to info@bold-themes.com so we can take a closer look at the issue of first section disappearing? Thanks in advance.
As far as the video on mobile is concerned, please refer to the following article of Slider Revolution authors – https://www.themepunch.com/faq/video-not-showing-up-on-mobile/. The problem is not the specific slider plugin, the problem are mobile browsers – you can not have video set as section background, you need to have it embedded as content. If you find the slider which overcomes this obstacle, you will be able to use it with the theme by adding slider’s shortcode using Medicare’s text element.
Kind regards,
BoldThemes team
with the wordpress 5.x update pages created with rapid composer result empty.. how can we solve? thank u
Hi,
You should update the theme to the latest version. Rapid Composer has been replaced by Bold Builder in 2017 – so it seems that you haven’t updated the theme for a while.
Once you do that, deactivate Rapid Composer and activate Bold Builder in the process, you should have no problems with page edits.
Kind regards,
BoldThemes team
great! thank you very much
Is it possible to change the transperant meanheader into only white background like the sticky header? So dont see the slider behind but just always see the white sticky header. Greetings keep up the good work
Hi,
Please uncheck Content Below Menu option on Appearance > Customize > Header and Footer panel. That will set the header style similar to http://medicare.bold-themes.com/clinic/
Kind regards,
BoldThemes team
My tags are indexed by google. When you open the tag link it doesn’t go to a filtered category, it shows CATEGORY FILTER:ALLhttps://ezcareclinic.com/tag/adderall-prescription-san-francisco/
tag link should filter articles with this tags, how do I fix that?
Hi,
You have set the page with the tiles element as your blog / posts page in Settings > Reading. Please do not do that, this means that your instance of WordPress will use that url for all archives and other blog pages.
Static Page with the tiles element should be used to display first page of the blog, but should not be set as the posts page.
If you remove this setting and set an empty static page as the blog page, all archives, including tags, will be displayed as a list and will work properly.
Kind regards,
BoldThemes team
“This page can’t load Google Maps correctly.” how to solve this issue. Please tell me
Hi,
You need to create Google Maps API key and set it as an attribute of the map element – please refer to the following article – https://boldthemes.ticksy.com/article/8049/
Kind regards,
BoldThemes team
