82 comments found.
Hi, I have a few pre-sales questions; 1- The last update date of the theme seems 5 months old, are the plugins included with the theme updated versions and is the theme compatible with Wordpress 5.1 ?
2- Does the demo import include every details ? Such as icons and images?
3-Related with #1, are you planning to keep updating the theme files for security patches etc ?
Thanks in advance
Hello,
We appreciate your interest in our theme!
1) Theme is compatible with WordPress 5+
WPBakery page builder should be updated for full compatibility with WP 5+
We include updated version of this plugin in new theme update which is currently in progress and will be released shortly. Also you are always able to request plugin updates in tickets.
2) All clipart images included in this theme are copyrighted to their respective owners and are not available for download with this theme. Clipart images can not be used without express permission from the owner and/or need to be purchased separately. Nevertheless, you can request the image IDs/references by contacting our support department.
Icons are implemented via Fontello icons set and can be used without any license.
3) Sure. As we mentioned earlier, new huge update will be released soon.
Thank you.
Hello,
Menu at “Tratamientos” item menu is not working properly at my web… What is happening? I have changed nothing and it has become like this suddenly.
I have already no support account. Because I paid for 2 times before… 
Thank you,
Carmen
Hello Carmen,
Please make sure that correct Page URL is specified for this menu item.
Also try to re-save permalinks in Settings> Permalinks.
Clear browser’s memory cache and check.
Thank you! Today is ok doing nothing… 
Hello,
You’re welcome! Glad that all works properly now.
Best regards
Hi, does you booking system allow for SMS integration? Or could I set it up using this service..https://acuityscheduling.com/
Does it also offer multiple location booking? Email confirmation/ reminders?
Regards
Hello,
Thank you for your interest in our theme.
We have added an Appointment Booking plug-in, to let you easily manage your appointments. All the installation instructions, tutorials and any kind of guides regarding it’s functionality are available here: https://boxystudio.ticksy.com/articles/7827/
Also you can get demo for Booked Appointment plugin to test: https://getbooked.io/try-demo/
As for SMS integration, Appointment Booking plugin has no such feature. You may need additional customization in order to implement this. Or you can contact plugin authors asking if plugin compatible with https://acuityscheduling.com/ service.
Thank you.
Hi! I’ve created a new custom post type, how can I add the “theme options” tab to this new post type? thanks!
Hello,
Try to enable it in Screen options at the top of your post: http://prntscr.com/lqyvz6If you still have any further questions, please submit your request at t https://ancorathemes.ticksy.com/ , so our Support team check.
Thank you.
ok, does not work. Thanks, you have a ticket
Hello,
Thank you for cooperation.
Your ticket was replied.
Please check it.
Thank you.
Visual Composer missing from single team member PRIVATE TICKET #1781267
Hello,
Visual Composer is disabled for custom post types by default.
You can enable it for Service posts, Team pages, etc. in Role manager settings of WPBakery Builder.
You support ticket was also replied.
Please check.
Thank you.
Hi… how can I change the main image in the breadcrumbs section? The image below the menu but above my content. I uploaded demo content, but can’t find where to change that. Thanks.
Hello,
Thank you for choosing our theme and contacting us!
You can change this image in Layouts> HEADER FULLWIDTH SIMPLE > Edit > Row> Edit:
http://prntscr.com/lfyn18Design options> Background
Best regards.
brother, this theme is not working on the 7.1 php version. Can you please update your theme and let me know if it can work on php 7.1
Hello,
Thank you for this info.
Please submit your request at https://ancorathemes.ticksy.com/ , so our Support team check and provide you with fix.
Thank you in advance.
Hello,
Sorry for delayed reply, we don’t work on weekends.
Have checked your website and it is displayed properly.
If you still have any questions, please submit your request at https://ancorathemes.ticksy.com/ , so our Support team check and assist you.
Thank you.
Hi! It’s a great theme, thanks.
How to translate the word “Home” in breadcrumbs?
Thanks.
Hello,
Thank you for contacting us!
We recommend using Poedit software for translation-related purposes: https://ancorathemes.ticksy.com/article/9673/
Best regards.
Hi Support i would like to buy this theme , kindly clarify my questions. After installing the demo content , my website will look same like the one I see here ? All images included ?
Thanks
Hello,
Thank you for your interest in our theme!
Our theme includes a simple One click demo data import tool. It allows getting a copy of our demo website in just 1 click.
All images are copyrighted to their respective owners. Images used in live preview are not included in the template (they will have copyright sign). If there is a need we can provide you with ID’s for images taken from Depositphotos.
Thank you for understanding.
Also does this theme comes with the images which are showing in the demo?
Hello,
All the clipart images included in this theme are copyrighted to their respective owners and are not available for download with this theme. Clipart images can not be used without express permission from the owner and/or need to be purchased separately. Nevertheless, you can request the clipart-related image IDs/references by contacting our support department at https://ancorathemes.ticksy.com/. Best regards.
Can i change the header color and make it not sticky? also, could i add Ecommerce to this theme?
Hello,
Thank you for your interest in our theme!
In case if custom header layout is specified for your website, yes, you can make it not sticky and change header color.
WooCommerce plugin already comes with this theme.
Best regards.
I bought your nice theme, but the purchase code is not working, what can I do?
Hello,
Please submit a ticket to “Pre-sales Questions” category at https://ancorathemes.ticksy.com/ and provide your purchase code in the message. Thank you!
Regards
hello dear -please help find a way to center the Ess. items on single look ( i mean after i choose what to see “click” from the Ess. Grid images that i posted ) it always start from lef !
-and how can i remove “leave comment section from the image post on single look from the Ess. Grid
thank u
We are sorry for delay reply, but we worked with you in your ticket. There is your ticket https://ancorathemes.ticksy.com//ticket/1597597/ Please, check the answer of our Support operator. If you have any new theme issue do not hesitate to submit a new ticket we will be glad to assist you.
from where can i get slider demo data? Its not included in downloads
Hello, Please, contact us by this link https://ancorathemes.ticksy.com/ Submit a ticket there. Our support team will guide you.
I can’t import the demo
Thank you for purchasing our theme! Our developer is working with your issue (we have got your ticket). During 2-3 hours it will be solved.
1) is there a translation of this theme in Russian language ? 2) if I buy this theme I can change the “basement” ? 3) it works fine on WordPress 4.3.1 ?
Hello, Thank you for your interest in our theme! 1) Theme has language files. You can make changes in language files. 2) What do you mean by “basement” 3) Theme is compatible with the latest version of WordPress engine.
2) “Ancora Themes © 2017. All Rights Reserved.” Сan be removed ? 3) With the latest version, I realized, will it fully work with 4.3.1 ?
2) Yes it can be fully removed 3) yes it is compatible
Hi There, the hover effect is not appearing on the menu. Is there a way I can use the hover effect ?
Hello, Please, submit a ticket by this link https://ancorathemes.ticksy.com/ and verify your WordPress admin panel details so we can check this issue for you.
Hi! I’m getting this error when trying to loading demo content:
Error load data from the file ‘http://prodent.ancorathemes.com/demo/default/posts.txt'. Please, try again!
Error load data from the file ‘http://prodent.ancorathemes.com/demo/default/theme_mods.txt'. Please, try again!
Error load data from the file ‘http://prodent.ancorathemes.com/demo/default/theme_options.txt'. Please, try again!
Error load data from the file ‘http://prodent.ancorathemes.com/demo/default/widgets.txt'. Please, try again!
Thank you.
Hello, Please, submit a ticket by this link https://ancorathemes.ticksy.com/ and verify your purchase code. You will get reply from our support system immediately.
Hi,
I can’t seem to get support. It says my purchase code is for a wrong product. I need to change the details in my website menu. (Opening Hours, Phone call etc) and it can’t seem to be edited.
dentalbliss.amplific.site.
Hello, Please, submit a ticket with your issue under the category presale. and verify your purchase code.
