336 comments found.
My license key is not working and I cannot use the auto update.
Hi, please read this article: https://documentation.px-lab.com/boombox/activation/ and try to regenerate new token.
Hello – I read the documentation that you sent but it does not apply to this theme. There is a place to put the the license key on the updates page but I keep getting this error: Licence key not found. Make sure you have copied your licence key exactly as it appears in your receipt
Boombox theme for theme update is using official Envato Market WordPress Plugin, https://envato.com/market-plugin/. Try to generate new token, following to instructions in this article: https://www.wpexplorer.com/envato-market-plugin-guide/
I can’t get the portfolio items to appear on my home page. The categories I’ve created are not showing up on the home page block in area where you can select your portfolio categories. At the moment, the block is blank and doesn’t show any categories (even though they exist), nor will it allow you to type them in the block. Any suggestions?
Hi,
please submit a ticket in https://pxlab.ticksy.com/. We will review your request and will get back to you with an answer.
Hello I discovered a bug. If I use an old classic editor, the page that uses the homepage template can not be updated, however via the new block editor everything goes right.
Could you fix this bug, please?
Hi,
please send this request by email from this page: https://themeforest.net/user/px-lab
hello, your theme has builtin template or i have to purchase template separately. Thanks
Hi,
thank you for your interest in the Boombox theme. By buying this theme you get all demos, including the functionality that you can see in demo websites.
In the contact form, is there a possibility to add a link to checkbox text? For example “I have read the Privacy Policy note.” In this text, I’d like to add a link to page where is Privacy Policy note.
Hi,
Please submit a ticket in https://pxlab.ticksy.com/. We will review your request and will get back to you with an answer.
Once again there is the “Nominee Awwwards” Banner and the settings for color change (from the demo) in the official update. Why?
Hi,
that issue will be fixed with next update, which will be today.
Hello guys, Seriously considering to purchase this theme. Do you guys have experience on how easily we can migrate a DIVI based site (my first website :-)) toward the “Resume, CV & vCard Theme” theme? For information my client site URL is Resume, CV & vCard Theme
Hi,
thank you for your interest in the RScard theme. Unfortunately right now there doesn’t exist any tool for migration from DIVI based site.
Hi! I have a presale question but I’m having issues actually using the submit a ticket feature on the other website (says I have to purchase the product to make a presale question.)
My question is similar to the one someone else asked: can we change the width of blog posts without removing the sidebar?
The other person who had the same question mentioned it was ticket 1234138 in the comment here, but since I can’t access the other website I can’t see what the answer to the question was.
Hi,
right now there available two sizes for the sidebar, which you can change from the customizer, you can consider theme from here: https://boombox.px-lab.com/page-2-sidebars-small-big/
Sorry for the misunderstanding, right now there doesn’t exist option for changing the width of blog posts, but we can provide custom solution via additional CSS. If you decide to buy this theme, please submit a ticket in https://pxlab.ticksy.com/. We will review your request and will get back to you with an answer.
Hi bx-lab,
My name is Kax Miller and i’m web developer having experience of 8+ years – i have done many projects on themeforest – if you need an developer please mail me at kaxmiller@gmail.com – thanks
Where can I find a link to documentation? Thank you in advice.
Hi Tomas,
here it is: https://documentation.px-lab.com/rscard/
Is there a way to disable the preloader at all? I searched through the comments and you mentioned just under a year ago that you was planning to add the option to remove it?
Alternatively, if you can let me know what code to comment out to prevent the preloader from launching, I’d really appreciate it!
Thank you. ☺
Hi, sorry to say, however, we still not included that feature in theme. The loader is for keeping users from seeing incomplete elements. If you still need that feature please submit a ticket in https://pxlab.ticksy.com and refer to this message. Thanks
Hello, is it possible to disable any google fonts and icons in this theme (and use the fonts like arial or helvetica)? We have this new data privacy act in germany, so it’s important, that the theme doesn’t communicate with google. Thanks and have a nice day 
Hi,
Our support team already get back to you via support portal.
Thanks.
Hi I want to know if I can add a blog page to the theme
Your website is not reachable (ERR_CONNECTION_TIMED_OUT)
Hi,
It was temporary sever problem, now it’s fixed you can visit our demos and docs.
Thanks.
Hello, is the https://rscard.px-lab.com/ down? Can’t load documentation page or any other related page? Please help, can’t do some configurations without documentation 
Hi,
It was temporary sever problem, now it’s fixed you can visit our demos and docs.
Thanks.
Hello, I just bought this theme using the startuper template. Is it possible to change the grey background color ? Is it possible to change the font color in the About section ? If so can you please explain how. Thanks.
Hi there,
Please post your questions directly on our support portal https://pxlab.ticksy.com, our support team will review and assist. Please note that support is provided during working days, so they may get back to you on Monday.
Thanks.
Your instructions to import the demo site are very vague, where do I find the XML documents to upload?
I’d also be interested to know how I can set up 2 Languages for the website, even if I have to translate them myself.
Hi,
XML files for the demos are located in downloadable zip package – the one you download from Envato, make sure you download the all package – not only theme installable zip file.
Please post your other question directly on our support portal https://pxlab.ticksy.com/ , our support team will assist.
Thanks.
I can not install demo.
Hello, after the recent update of the theme i have problems in the menu. It seems that the color of some of the options in the menu has changes (it seems that is the options which includes submenu options). The letters are barely visible. See this http://www.ifistopoulos.gr/wp-content/uploads/2017/12/Capture1.jpg also in the sub menu some of the options, the letters turned to be bigger than other options in the submenu. Please see this http://www.ifistopoulos.gr/wp-content/uploads/2017/12/Untitled1.jpg
Could you please help for fixing the problems? Thank you
Hi, sorry for delay with reply, please submit a private ticket in https://pxlab.ticksy.com/ under WordPress category and provide you FTP and WordPress credentials. Due to New Year Holidays our support team may get back to you with an answer after January 8. Meanwhile, you can restore old version of RScard on your site and wait for an update. Hope for your understanding and Merry Christmas and Happy New Year!
i tried to raise a ticket but i was prompted with a message that my support has expired and i need to purchase a new support. Is this what i need to do? Please advise
Hi there,
Yes, your support is expired and you need to extend it to have access to support portal. Currently there is 25% discount, and it will end very soon, it’s last days of discount.
Thanks.
So are you saying that for assisting us to solve an issue that was created by the latest update of the theme you released, i need to extend my support? This is what you are saying?. Well i didn’t see this coming and indeed it is not towards to the customers satisfaction concept.
By the way i fixed the problem. The latest release of the theme removed some links from the menus and this is why i had the problems. I restored the links and the problem disappeared.
Hi there,
Thanks for informing us. Regarding the support rules – it aren’t our rules, it’s Envato rules and we hope as a community member you respect it. Updates are lifetime, but support has time limit, if it would be lifetime, there won’t be sense for authors to sell themes here.
Thanks.
