239 comments found.
why support link not working my site http://wepinternational.co.uk/ is been hacked i used your theme i have support on theme can you help me please https://designsvilla.ticksy.com/?envato_item_id=14143812 this support link not working
Hi,
Sorry for the Inconvenience,
Our new support help desk is http://help.designsvilla.com/ so please contact here
I posted a Ticket #1934 but its been hell 4 days no reply my site redirected to some other links can you have a look on my ticket and solve the problem.
hi i have purchased the theme while ago. i have been using stripe for the payment. now i try to integrate paypal standard payment.. everything seems ok excepts the donation amount is not adding once the payment is made through paypal. i know my support has expired but i think this is a bug that need to be addressed urgently
kind regards Mehedi
Please contact us at http://help.designsvilla.com/ you can still submit your ticket in support expire category
How do I remove the “Previous Post” and “Next Post” buttons?
Hi There, these are default links and required by envato, so we can not remove it. you can hide links with custom css
We have purchased this item but your support link is not working. There is some error coming in donation link. Please advise your email to send you snapshot. Also we need the currency change to be INR. how to do that?
Sorry for the Inconvenience,
Are you contacting on this http://help.designsvilla.com/support/? If not then please contact on this http://help.designsvilla.com/support/
hi, as of yesterday, the theme keeps breaking the site
the error is as follows ” Not Found The requested URL / was not found on this server.
Apache/2.2.22 (Linux) Server at Port 80 “
. i tried removing all plugins and the problem persisted. i checked my permissions and .htccess but the problem persisted. once i activated a different theme, the site came up. but when i reactivated your theme the site breaks up and gives the error again. please advise:. and its really urgent. thanks
looks like issue with your server, please contact us here http://help.designsvilla.com/support/
I have been trying to contact you for support for months now and I have heard nothing. I have repeatedly tried contacting you with no response. Now I try to click on support and nothing pops up. My support expires in 3 days and it wants me to extend my support. If I can’t get any support what good is this to me. I am now having issues with PayPal not redirecting and we need this fixed NOW!! What am I to do?
Sorry for the Inconvenience..!
Can you please confirm on which support channel you are trying to contact with our support? Actually our support channel is now http://help.designsvilla.com/ so please contact us at this
You need to change the link from the Themeforest site to reflect the new URL for help. I wasted 4 weeks of my extended support trying to figure out how to get in contact with your company because the old site wasn;t working.
sure we will fix it, and don’t worry for your support we don’t force our clients to renew support even after expiry.
can you update WPBakery for WordPress 5.1 compatibility?
We will provide WPbakery update with theme update
Sorry to say but you are not a purchaser and vulnerable plugin already removed feom package. There is no further issue
Hi ihave problem with currency i also have new ticket #1880 my ticket please answer
Please contact from purchaser account. thank you
Can you send url, i cant see
What kind of url? Also there is no any ticket of your given ticket number, Already we guide you please contact with purchaser account
Is it possible to submit donation to woocommerece checkout instead to paypal?
8No we have option for offline, paypal, stripe and authorized.net
I’ve left a ticket for 6 weeks. No answer. Your Ticksy support site is 404 for a month now. I’ve PM’d you twice. No response. I need technical support with a theme bug asap. A launch ifor a client site is pending and I need this last issue resolved. I’ve been waiting for weeks and weeks with no answer.
Hi craigdavidiuk,
Really sorry for the inconvenience,
There is a systematically issue on ticksy support so please contact us at our new support channel http://help.designsvilla.com our team will try to give you our best support and quality
I can’t post a ticket. I purchased an envato elements membership and without the purchase code (which is not provided on this kind of membership with Envato/Themeforest) I can’t post a ticket. What do I do? Please update your support link on your profile. Thanks.
sorry to say envato element purchases are not supported, if there is a bug you can report us by sending ticket in general category rather than product category
So where would I submit this “Genreral catagory” ticket? Sheesh what a run around.
If I purchase the theme to get support and my issue is a code based bug will you refund my money?
go to http://help.designsvilla.com/support
register here and select general enquiry while submitting ticket https://screenshotscdn.firefoxusercontent.com/images/79d556ee-003c-420d-aa74-26861a923c1a.jpg
Hello the contact form on your demo page the captcha is not working
http://demo.designsvilla.com/wp/helpme/helpme-v13/contact1/
Hi ozil23,
Thank you to report us team will check it out.
Your theme very awesome,, Could you pls add or create crowdfunding site where users and organisations can create projects to be funded. This is very usefulI on your sales. Or from your charity theme, could you advice which plugin already supported, so that we can make like crowdfunding site. Tq
Right now we only support bbpress but no frontend pisting available
Planning to buy but have seen lots of negative comments regarding sopport and service. What if we unable to install it, will support team willl do the needful ? Will provide you cpanel details.
You can contact our support channel for any isaue here https://designsvilla.ticksy.com
Your answer is not satisfactory. My question was very simple will you guys install theme for us if there in any issue in installation or importing demo contents ? YES/NO
As per mentioned for (ANY ISSUE ). including demo installation. our team will install demo site for you.
Thanks
hi,i had add this css
but why my menu still showing this class ? @media only screen and (max-width: 600px){ .tel-no { display: none; } }
i want to hide this in my menu when is in desktop view and show it in mobile view.
any idea?
you are applying wrong css. if you want to hide above 600px then use min-width:600px,
max-width:600px will apply css on 600px and below screen size.
i tried both, it doesn’t work in mobile and dekstop
Please contact our support channel https://designsvilla.ticksy.com/
but your support channel reply very slow
Team is already responding you on your tickets so please use only support channel for support this is not a support channel, Thank You
hi i got the notification new update is available. but bit confused about how to apply the upgrade ..also my hosting provider is pushing me to upgrade to word press 5.0..but i am not sure of this theme will work with latest wordpress version
Hi shamir, new update is compatible with WordPress 5.0 you can update. first of all create full backup, then replace theme file with new one -> then go to appearance -> installed plugins -> here you can update required plugins. if still confused please contact our support channel https://designsvilla.ticksy.com
Thanks for latest update @DesignsVilla!
You are welcome
Dear sir, please do reply my tickets.
Sorry for the Inconvenience,
And sorry for delay, Support team will respond you very soon
Privet ticket #1795170 , 2 days gone still no respond…
Sorry for the Inconvenience,
And sorry for delay, Support team will respond you very soon
PRIVATE TICKET #1785689 – no one responded yet
Sorry for the Inconvenience,
And sorry for delay, Support team will respond you very soon
Hi. Do yo have video background version ? Or easy way to set it up manually?
yes you can set video background with layer slider or simply with visual composer
