Hi,

Please refer to the following article for the details related to google maps error: https://boldthemes.ticksy.com/article/8049/

You need to create Google Maps API key and add it to your Google Map page element

Kind regards,

BoldThemes team

Hi,

Thanks for reaching out – Polylang is supported and RTL currently isn’t

Kind regards,

BoldThemes team

Hi,

You need to create a static page and set its slug on Appearance > Customize > Blog panel in field Settings Page Slug

Once you do that, the settings of this page will be applied to all single posts throughout the site.

So, if you add one section with some spacing as content and a global override sidebar with the right setting, this will be applied to individual posts.

Kind regards,

BoldThemes team

Thanks! Is there a way to change the background and typography of the entrys?I would like to have a white background and a different typo to help the reading

Hi,

In order to do that you need to apply custom css to the theme. You can do that by adding desired css statements to Appearance > Customize > General Settings > Custom CSS field or by adding them to style.css of a child theme.

Kind regards,

BoldThemes team

Hi,

Please refer to the theme documentation – http://documentation.bold-themes.com/medicare/getting-started/ for detailed instructions on how to install the theme and import demo content.

Should you need any additional assistance in the process, please feel free to contact us.

Kind regards,

BoldThemes team

Hi,

Thanks for reaching out.

Yes, the theme supports Russian language, provided that you choose Google Fonts with support for Cyrillic characters. The theme comes with respective .pot language files, so you can translate theme strings into Russian either using poedit or plugin such as Loco Translate – https://wordpress.org/plugins/loco-translate/

Kind regards,

BoldThemes team

Hi,

Please update the theme to the latest version 1.4.8 released yesterday (your current version is 1.4.7) and if the problem persists, please send us wp-admin credentials to info@bold-themes.com so we can take a closer look. Thanks in advance.

Kind regards,

BoldThemes team

Hi,

Thanks for reaching out. All demos have the same functional features, some of them just don’t have it on display – Medicare is the superset of all the functionalities you can see on demos.

Kind regards,

BoldThemes team

Thanks for your prompt response! Best regards.

Hi,

You need to add custom css statements to do that – if you send us the url of the site, we can suggest them.

Kind regards,

BoldThemes team

We want to change the font size on Header left widget.

Thanks in advance!

Hi,

Please try to add the following code to Appearance > Customize > General Settings > Custom CSS

.topBarInLogoAreaCell .btIconWidgetTitle {
    font-size: 24px;
}

.topBarInLogoAreaCell .btIconWidgetText {
    font-size: 18px;
}

The first statement defines the font-size of the upper row in the widget (title) and the second defines the font-size of the bottom row in the widget (text)

Kind regards,

BoldThemes team

Hi,

Can you please send us the url of the page with the text so we can take a closer look?

Thanks in advance.

Kind regards,

BoldThemes team

​Hello,

I’m the new web designer of a customer who had purchased your theme. The website is not alive but the supported period expired. Is it possible to extend the subscription as I need support? But from my account because I don’t have access to the ones that has purchased the theme.

Hi,

Unfortunately, that is not possible – you would need access to the account from which you have purchased the theme. Maybe you can contact Envato (ThemeForest) support and ask them what to do in your situation.

Kind regards,

BoldThemes team

thanks

Hi,

We have responded to your email.

Kind regards,

BoldThemes team

Hi,

Have you contacted our support related to the issues you have? We can not locate any tickets submitted on your part.

1. Related to child theme, we can assure you that child theme loads css file – it has been tested and approved numerous times both by other users and our development and support team. If you send us the url of the site and wp-admin credentials to info@bold-themes.com we can try to pinpoint the issue.

2. You can set the homepage using WordPress’ built in Settings > Reading panel

3. You have Google Maps page element available which comes with the theme. If you want to use embed code to add a Google map, you can use text element and place embed code directly into the page.

Should you opt for a refund, please submit your request here: https://themeforest.net/refund_requests/new and we will approve it.

Kind regards,

BoldThemes team

Hi,

Can you please send us the url of the page with the embed map code so we can take a closer look? And please of you can clarify – you want it to be full screen or you don’t want it to be full screen? Thanks in advance.

Kind regards,

BoldThemes team

Hi,

Can you please send us wp-admin credentials to info@bold-themes.com so we can take a closer look?

Thanks in advance.

Kind regards,

BoldThemes team

I sent the email, but I ended up copying the file from http://medicare.bold-themes.com/clinic/ But you need to check what is wrong, as there may be other missing artives.

Hi,

Thanks for heads up. We have escalated the issue to our developers to check what might be the issue.

Kind regards,

BoldThemes team

Hi,

You need to update the theme as well (you can find the new version in the downloads section of your themeforest account) and install and activate Bold builder which comes with the new versions of the theme. Once you update the theme, you will be prompted to install Bold Builder as well.

Kind regards,

BoldThemes team

the service is too slow yar….

Hi,

The best and the most efficient option to get support is by submitting a ticket on our support portal – https://boldthemes.ticksy.com/ and our support team will be glad to assist you.

On work days we answer the incoming tickets within 12-24 hrs (exceptionally within 48 hrs). When tickets are submitted on non-working days they are processed the following business day. Note that we are located in GMT+1 time zone.

Kind regards,

BoldThemes team

ThanQ for replying

Hi,

In general import process is incremental – meaning that it will take off right where it stopped – so you can repeat it as much times as needed until it finishes. You can open the media library in another tab and refresh it from time to time while the import is running in another tab. The number of items in the library should increase if the import is running properly. Sometimes it takes several dozens of reruns – it really depends on the server settings.

Alternatively, you can leave a private ticket at https://boldthemes.ticksy.com with wp-admin credentials and we will assist you in the process.

Kind regards,

BoldThemes team

Hi,

In order to transfer WordPress site from one hosting to another, you can use one of the available third party plugins such as: https://wordpress.org/plugins/all-in-one-wp-migration/

Kind regards,

BoldThemes team

Hi,

Can you please send us an annotated screenshot of what you are trying to change so we can provide specific instructions?

Thanks in advance.

Kind regards,

BoldThemes team

.