Hi,

Your ticket has been answered. Please, check whole response on ticksy.

Best regards, Mikado

Hello,

Thank you for choosing Foton. We are focused on development of WordPress theme, where dynamic content and easy management is offered. It is why we are not creating static HTML files at all.

best, Mikado

Is it possible to get a refund or the source html?

Hello,

You are able to request for refund on Envato Market.

Best, Mikado

Hello,

Thank you for taking interest in our Foton theme. Yes, it could be done, since Vertical Showcase is built using Revolution slider that could be hidden on desktop and shown on mobile, and whole other content from Split Slider will be hidden on mobile.

Best, Mikado

Hello,

We located your ticket on our support forum and it has been assigned to our agent who is working on it and will reply to you asap.

Best, Mikado

Hi,

Like we advised, there is no need to activate it. Please, reach our support team at https://mikado.ticksy.com/ if you need any further help.

Best, Mikado

i can’t edit my page this how it’s look can please tell how to fix that https://ibb.co/bKZG9LR thank you

Hello,

You just need to activate WP Bakery page builder and disable Gutenberg editor. Please, open a ticket at https://mikado.ticksy.com/ if you need further help. Just include your wp-admin access there.

Best, Mikado

Hello,

Please, check if you setup mail part well, here are instructions: https://contactform7.com/setting-up-mail/

Best regards, Mikado

Thank you!

You are welcome!

I tried to downgrade my wordpress from 5.1.1 to 4.9.9 then WPBakery Page Builder is working again

Hello,

We have tested our themes, and there shouldn’t be any compatibility issues with Wordpress 5.0. Gutenberg became the official WordPress editor from WordPress version 5.0. In case you still want to use Classic Editor, you can add it manually, and your page backend will look the same as before. https://www.screencast.com/t/QoCo8YcS Here you could find more about it https://wpklik.com/wordpress-tutorials/how-to-keep-wordpress-classic-editor/ Or just open a ticket at https://mikado.ticksy.com/ and our agent will provide you with latest WPbakery page builder where they included compatibility for latest WordPress version.

Best, Mikado

Hello,

Please, follow this article https://mikado.ticksy.com/article/12620 and if the issue persist, open a ticket at https://mikado.ticksy.com/ and include your website URL with wp-admin access so our agent could assist you with this.

Best, Mikado

Hello,

Here you could check how to add desired font https://mikado.ticksy.com/article/11272

Best, Mikado

Hello thanks for response.

Since this is a Google Font is there a way to add it via theme options instead?

Hi,

You could also add this part of code: https://www.screencast.com/t/q4cRNWyWi in this file wp-content\plugins\foton-core\lib\google-fonts.php For further assistance, our support team is on your service at https://mikado.ticksy.com/

Best, Mikado

Hello there,

Thank you for these kind words, glad to hear you like Foton. 1) Yes, it could be done with minor custom css, and our support agent will help you with this part. It will look like here https://www.screencast.com/t/W280p4Xb 2) Unfortunately, not, there is no test demo server. If you want to check our backend, we could provide you with some screenshots so you could gain bigger picture about included possibilities. 3) May we ask you to explain this further more? We are not sure which photos are to small? 4) Yes, we included a lot of options for header area, title area. Please, check these screenshots: https://www.screencast.com/t/jLukNWQ6t https://www.screencast.com/t/mZx04U98 https://www.screencast.com/t/jc4afbSMDe0f https://www.screencast.com/t/dd4r9DZWnJ https://www.screencast.com/t/I5eUE0pq 5) There is Blog List and Blog Slider shortcodes you could use for this purpose https://www.screencast.com/t/2Jfm1sua If there is any other doubt we are here.

Best, Mikado

Hi there,

Thank you for choosing Foton. Try just to follow instructions for FTP theme installation for this part https://foton.mikado-themes.com/documentation/#getting_started_installing_foton in our Official Manual. For any further assistance, our support team is on your service on our support forum https://mikado.ticksy.com/

Best, Mikado

Hello,

Thank you for writing in and for this suggestion. Yes, it is in our to-do list. Please note that we haven’t optimized our demo site speed-wise, because we wanted to show all the possible features our theme offers – so there’s a lot of content. Our support team tests the site of each user on request, and provides individual tips for improvement. Good server configuration is always necessary, plus proper image and content optimization, caching usage, etc. in order to achieve the best possible performance. WPbakery page builder is our main page builder and it came bundled within our theme. There is drag & drop functionality. For any other doubt, we are here.

Best, Mikado

Hi,

Please, check this article https://mikado.ticksy.com/article/10420 to see how to import slider revolution.

Best, Mikado

Thanks – sorted

Were can i get the apple watch vector from so i can purchase ?

Hello,

Thank you for updating is. Please, reach our support team at https://mikado.ticksy.com for any question like that one.

Best, Mikado

Hello,

Thank you for writing in. Glad to hear you like our theme. We are focused on development of WordPress themes where dynamic content and easy management is offered. It is why we are not creating HTML files at all

Best, Mikado

Hello,

Please, for any question like this one, open a ticket at https://mikado.ticksy.com/ and include your website URL with wp-admin access so our agent could help you anything that could be done within our theme options.

Mikado

Hello,

Please, reach our support team at https://mikado.ticksy.com and include your wp-admin access so our agent could assist you with this part. Thanks

Mikado

Ok resolved , downgraded WP to 4.8 then run script

Hello,

Glad to hear it was helpful. Thank you for the update.

best, Mikado

Hello,

Please, open a ticket at https://mikado.ticksy.com and include your website URL With wp-admin access and our agent will gladly assist you with any issue you are facing off and help you to start working within our theme.

Best, Mikado

Hi,

Please, follow this part from our Official Manual http://foton.mikado-themes.com/documentation/#getting_started_updating_foton

Best, Mikado

Hello,

Thank you for taking interest in Foton.

Please note that we haven’t optimized our demo site speed-wise, because we wanted to show all the possible features our theme offers – so there’s a lot of content. Our support team tests the site of each user on request, and provides individual tips for improvement. Good server configuration is always necessary, plus proper image and content optimization, caching usage, etc. in order to achieve the best possible performance.

Best, Mikado

Hello,

Thanks for your answer.

So if you wanted to show all features means that if I use them I wouldn’t be able to have a good PageSpeed score?

Please, I strongly suggest you to optimize the demo. Everyone here knows how to test the site and almost everyone test it before buying. Getting a 0% is far from acceptable.

Thanks

Hi,

We do appreciate your suggestion of course. Just our main idea so to show people all of possibilities theme is offering. We know of course that everyone will optimize their images, but we used the best without cropping because of quality. So, we just decided to be dedicated to whole design part instead of optimization of this website, since it is just demo website, not a real website for someones’ store or anything like that. We hope you understand.

Mikado

Hello,

Please, check this article https://mikado.ticksy.com/article/11277 and if the issue persist, open a ticket at https://mikado.ticksy.com and our agent will gladly help you there.

best, Mikado