329 comments found.
Has anyone seen a frown face symbol on the header of this theme? I noticed it showed up recently and I’m wondering if it’s a plugin issue or out of date problem? Please help…
Hello,
Not quite sure what exactly do you mean. Can you please clarify your question a bit more, perhaps provide some screenshot or website URL. Thank you.
Support
Elated Portfolio part of
Qode Interactive
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Hi,
how can i translate my website arabic language? are your theme have rtl support?
thank you.
Hello,
Thank you for writing in!
Unfortunately, it is not RTL supported 
Support
Elated Portfolio part of
Qode Interactive
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How do I hide the logo on 1 page with Wordpress Ambient Theme. Thanks
https://nextgenlivinghomes.com/realtor-i-frame-page/Hello,
Thanks for writing in.
You can try to hide the logo on this page by using custom css below →
.page-id-8420 .eltdf-logo-wrapper {
display: none;
}Screenshot → http://postimg.cc/475LR79m
Just add this code in Appearance → Customize → Additional CSS field.
Support
Elated Portfolio part of
Qode Interactive
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Dear Sir, i report you a little bug. When I scroll down, it shows two headers, current header and the other header hidden at the top, drag page down to see this. I read that other users had my same problem. How can i fix it? My support has expired. But i think that this is a bug of theme. Thanks in advance for your help
Hello,
Thanks for writing in.
Issue here is that on certain resolutions, there just isn’t enough space to fit all navigation items in the header, and thus it’s making the header and sticky header drop down, making two headers visible at the same time.
In order to fix that, we will need to reduce padding/font-size of the navigation at certain resolutions, please add this code to Appearance → Customize → Additional CSS field →
@media only screen and (max-width: 1299px) {
.eltdf-main-menu>ul>li>a {
padding: 0 10px;
font-size: 11px;
}
}@media only screen and (min-width: 1300px) and (max-width: 1500px) {
.eltdf-main-menu>ul>li>a {
padding: 0 12px;
font-size: 12px;
}
}If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you → https://elated.ticksy.com
Support
Elated Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
thanks you very much for your precious help
You’re welcome. 
Hi! i try the showcase list item but there is “br/” tag display
Hello,
Please, open a ticket at https://elated.ticksy.com and include your website URL with wp-admin access and our agent will gladly investigate and assist you there to setup your website within our theme.
Best, Elated
Something is happening with your theme, when I scroll down, it shows two headers, current header and the other header hidden at the top, drag page down to see this. Same can be seen on your demo as well. https://ambient.elated-themes.com/shop-home/
Hello,
It is because on some resolutions there is no enough places for all menu items. Anyhow this could be resolved easily, just open a ticket at https://elated.ticksy.com/ and our agent will assist you to fix this.
Best, Elated
Ambient is not on the list when I try choose category?
Hello,
Try again to visit our support forum, then click on a submit a ticket button and then scroll down until you find Ambient in a lit https://www.screencast.com/t/dkgxdh8gu Please, just note that themes are not sorted alphabetically.
Best. Elated
Hola ¿Cuanto espacio necesito para instalar la plantilla?
Hello,
Please, open a ticket at https://elated.ticksy.com and our agent will assist you.
Best, Elated
Hello! When I use the default page template, I can navigate to the next slider using the slider revolution thumbs or bullets. When I use full with does not fire this command. The mouse does not have a small hand to click. Can you help me?
Hello,
Thanks for writing in.
It would be difficult to advise on the issue via the comments section. We would request you to please contact our support team to have your issue checked by them.
So, please create a support ticket using the link below and our support team will gladly assist you → https://elated.ticksy.com
Thanks & Regards,
Elated
Hi Support just wondering if the theme is compatible with Wordpress 5.2.x ?
Hello,
Thanks for writing in.
We have no issues with Ambient theme running on WordPress 5.2. If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you → https://elated.ticksy.com
Thanks & Regards,
Elated
Is it possible to put social media icons on top of the site above the menu?
Hello,
Thank you for taking interest in our theme!
You can enable Top Bar in Theme Options → Header → http://postimg.cc/cKLPW2pQ and then just go to Appearance → Widgets → and add desired widget/s into Top Bar Left / Right widget area → http://postimg.cc/sMN4BLBP
Thanks & Regards,
Elated
Hi! i try the showcase list item but there is “br/” tag display . https://ibb.co/qy3vDb0
Hello,
Thank you for writing in.
If you want to display pre-formatted text, you need to edit template file a bit. If this is Icon With Text shortcode, open up your FTP account and navigate to
wp-content\themes\ambient\framework\modules\shortcodes\icon-with-text\templates\iwt.phpThen on 28th line, replace
echo esc_html($text);with
echo wp_kses_post($text);Here’s how it should look like – https://bit.ly/2UTgBKl
Hope this was helpful, let us know!
Elated
same result
Hi,
Please make sure to publish your post again and that cache is cleared both from the plugin (if you have any) and the browser. Additionally, go inside shortcode options and re-format your text again, just make sure there’re no HTML tags anywhere. Lastly, once you download the file and make changes, don’t forget to upload it back.
Elated
No change but the problem is not on icon-with-text but with item-showcase
Hi,
Thank you for the info, you should’ve mentioned this in the first place.
Please submit a ticket on our support forum https://elated.ticksy.com/ and one of our support agents will assist you.
Elated
Hello, is possibile breadcrumbs with a page and not a category archive link? Thank you
Hello,
Thank you for taking interest in our theme!
Yes, of course, if you enable Title area on your page, you can choose to display breadcrumbs, from theme options.
If there’s anything else, please let us know!
Elated
Hello，I submitted ticket but received no reply for two days.
Hello,
We located your request #1956534 and forwarded to our support team for some quicker response. Please check ticket status in a couple of minutes. Thanks!
Elated
Hello,
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our forum and include your website URL along with wp-admin access and one of our support agents will assist you.
Best,
Elated
How to edit the blog Paragraph’s default text font-size?
Hi,
As far as we can see, your ticket are all replied, can you please check their status? Thank you.
Elated
good afternoon,
I’m having a problem when I access Portfolio Gallery via mobile is very small queirar that I get bigger in the cell phone or if it does not have how to unlock via mobile I’m having a lot of complaints from my clients that can not access via mobile
Hello,
Thank you for reaching us.
We didn’t understand a word you just wrote, can you please clarify your question and perhaps include some screenshot or website URL? Thank you.
Elated
good afternoon,
So I wanted to see how I can increase the size of the images in the gallery, when I access the cell phone and click on a photo, for example when I open it, it’s too small, I wanted to increase the size if possible.
http://www.rinaldodecoracoes.com.br/Eventos/patio-benitto-2/Hi,
Sure, just add this CSS fix to Appearance > Customize > Additional CSS
@media only screen and (max-width: 1024px){
body div.pp_default .pp_expand {
display: none !important;
}
div.pp_pic_holder {
width: 92% !important;
left: 4% !important;
}
body div.pp_default .pp_content {
width: 100% !Important;
height: auto !important;
}
.pp_hoverContainer {
width: 100% !important;
height: 100% !important;
}
div.pp_default .pp_details {
width: 100% !Important;
}
.pp_content #pp_full_res>img {
width: 100%!important;
height: auto!important;
}
}And the results – https://bit.ly/2Ftb6se
Elated
good afternoon,
So it was good only that when I click on the arrows to go to the next photo it will not, it will be locked and also when I try to close.
Hi,
Please replace the CSS we sent before with this one.
@media only screen and (max-width: 1024px){
body div.pp_default .pp_expand {
display: none !important;
}
div.pp_pic_holder {
width: 92% !important;
left: 4% !important;
}
body div.pp_default .pp_content {
width: 100% !Important;
height: auto !important;
}
.pp_hoverContainer {
width: 100% !important;
height: 100% !important;
}
div.pp_default .pp_details {
width: 100% !Important;
}
.pp_content #pp_full_res>img {
width: 100%!important;
height: auto!important;
}
a.pp_arrow_previous, a.pp_arrow_next {
display: none !important;
}
a.pp_close {
z-index: 9999 !important;
}
body .pp_pic_holder a.pp_next:after, body .pp_pic_holder a.pp_previous:after {
position: relative; right: 60% !important; bottom: 40px !important; color: white !important;
}
}And this should solve the issue.
Elated
372/5000 Good night,
It was good thank you, take another question, I updated the Ambient template for version 1.4, so after updating, the search and the hamburger menu in the right corner disappeared, and also disappeared in the page option to add galleries in the Portfolio option.
About Me
https://ambient.elated-themes.com/Follow the site
http://www.rinaldodecoracoes.com.br/Hi,
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our forum and include your website URL along with wp-admin access and one of our support agents will assist you.
Best,
Elated
Good Morning,
Which command do I use to disable when I click on the photo to open on the mobile phone, I’m having too many customer complaints I wanted to leave the photo statically with no option to click and open could help me please thank you!
Hi,
We would appreciate if you could submit a ticket to our support forum https://elated.ticksy.com and include your website URL along with wp-admin access and one of our support agents will assist you.
Elated
Good Morning,
So I’m going to open a call, you could just help me translate this search into this search ”” Search results for: “because I have already changed the language folder and I have not found it in some php files.
Hi,
For theme-related questions, please open a ticket in our forum and our agents will help you out.
Elated
I want to get the theme can you give me a discount?
the price of the theme is too high for me. I knew theme owners could get a discount. I had it done before.
Hi,
Unfortunately we can’t. Prices and discounts are controlled by Envato, sorry about that.
Elated
okay, would they do that if I asked them?
Hi,
We’re not quite sure, we never had situation like that.
Elated
okay demo problem
Hi,
Can you please clarify what do you mean by demo problem? Thank you.
Elated
thanks. and can I design the menu like this?
https://prnt.sc/n1fhqxHi,
By default, you can have 4 columns in wide menu type – https://bit.ly/2JxOnAj what you sent seems to be customized with some additional CSS.
Elated
okay, then I’il take the theme. can I get support for the menu?
Hi,
Support for the theme covers default theme functionalities only. Extending them, or modifying default theme’s appearance would consider a freelancing task, which we’re not in a position to take on. Thank you for understanding.
Elated
Hello, portfolio filter doesnot work. I have already updated the theme to the latest version. I look for an answer, thanks a lot.
Hi,
Can you please send us the page URL with the problem? Thank you.
Elated
the link is this: https://www.massimilianoschiavon.com/collezioni/ – Thanks
Hi,
You have tons of errors on your page, including some from the 3rd party plugins you installed after theme purchase – https://bit.ly/2Oj31dD
It would be best to deactivate all 3rd party assets and clear browser cache. Then try again.
Elated
Hi;
When I was updating the ambient theme, products links not working in product category page. Please help me.
WordPress 5.1.1.
Woocommerce 3.5.6 Thanks;
Hi,
Can you please send us the page in question. Thank you.
Elated
Hi, We are interested to buy this theme. Is there any top bar option in the theme to put contact information? Thanks in advance
Hello,
Thank you for taking interest in our theme!
Yes, of course, you can enable Top Bar from theme options and you’ll be provided with all types of possibilities https://www.screencast.com/t/w0aWBDfR Here’s how it would look like in front-end https://www.screencast.com/t/nuENl2SOE
If there’s anything else, please let us know.
Elated
