20 comments found.
I know my support is over but how can I translate the header using wpml?
Hello,
Thanks for reaching out to us!
All the queries you have can be easily managed. Please submit a request at https://themerex.net/support/ for our technical support team who will be happy to provide you with step-by-step instructions on how to make all the needed changes.
You may renew the support service in your Themeforest account. Please use the following guide: https://help.market.envato.com/hc/en-us/articles/207886473-Extending-and-Renewing-Item-Support
Thank you!
Hi!. can you planning include a booking and sales ticket by woocommerce, for example? thanks
Hello,
Thank you for your interest in our themes!
We do appreciate the suggestion and have passed it to Our Development Department for consideration. For now, to have that implemented additional plugins are required. Please feel free to contact our Customization studio at https://themerex.net/support/ (select “Get a free quote” category). They will be glad to find a solution for you.
Also, please review these themes with WooCommerce support:
1 – https://themeforest.net/item/ekoterra-nonprofit-ecology-wordpress-theme/26621267
2 – https://themeforest.net/item/impacto-patronus-petitions-social-activism-wordpress-theme/24141838
Regards.
Hello! Great looking theme? Any updates planned? Thank you!
Hello,
Thank you for contacting us!
Please note that the template is fully maintained by Our Team and includes Themerex Updater plugin allowing you to update all bundled plugins directly in the Dashboard and to keep the theme components up-to-date. Please review this guide: http://bonko.ancorathemes.com/doc/#installation_theme_update
Currently, we are planning to release a new theme version. In case you come across any difficulties, our Tech support team will be glad to help you solve them at https://themerex.net/support/
Regards.
Hi, this theme is compatible with WPML? Thanks
Hello,
Thank you for contacting us!
The theme supports WPML plugin for multi-language website. Please feel free to use it.
In case you have any further questions, please submit a support ticket at https://themerex.net/support/ and get qualified assistance.
Regards.
Hi,
When will you do a update for the theme ??? Regards,
Hello,
Thank you for contacting us!
Please note that a new update is about to be released. Currently, it is in the Testing stage. For now, you can update all the bundled plugins to the latest version using Themerex Updater plugin included in the package. Please review the detailed instructions: http://bonko.ancorathemes.com/doc/#installation_theme_update (please see ‘Update Option 1. Update using the ThemeREX Updater plugin’ section)
We recommend making a full backup of your website before any updates.
Regards.
Do you have a HTML version of this theme availbale? I’ll be using it with another CMS and don’t really want to buy this theme and then unwrap it from wordpress. I just need the HTML, SASS/ CSS, and JS files.
Hello,
We appreciate your interest in our theme!
The theme does not include HTML files. If there is a need, our Customization studio can create the HTML version of the theme. To get a quote, please submit your request at https://ancorathemes.ticksy.com/ to category “Request Paid Customization”.
Thank you in advance.
Great website, maybe I Thought this for my Stepmom, u give support and help in Hosting and Config? the website looks Complicated and im a Noob in WP ^^
Hello,
Thank you for your interest in our theme!
Sure, you’ll get 6 months support after theme purchase. You can find all settings and required info regarding installation here:
http://bonko.ancorathemes.com/doc/Also our support is always ready to assist you and provide with all necessary instructions on how to install and customize a theme.
Item support doesn’t include hosting or server environment configuration:
https://themeforest.net/page/item_support_policyThank you for understanding.
Hi. Does this theme support animated (GIF) as a logo? Very important key to consider buy this theme. Thank you.
Thank you. Another question, sorry. Is the theme compatible with WooCommerce?
Hello,
We appreciate your interest in our theme!
Yes, you can use gif image as logo.
We haven’t tested theme with WooCommerce. If there is a need, we may create a test theme installation for you so you could access the backend and test the theme with the plugin yourself. In order to proceed, please submit a ticket to category “Pre-sales Questions” at https://ancorathemes.ticksy.com/ .
Thank you!
Hi, could you tell me how to disable or modify sticky nav? Can I make the logo show on sticky nav? Thanks.
Hi,
Thank you for choosing our theme!
Sure! You can modify sticky header to your needs. You should edit Layouts > Header Short /2 rows/ -http://prntscr.com/odz6zh
You can add/remove the elements and create the layout you need.
If you get any difficulties, please submit a ticket at https://ancorathemes.ticksy.com/ and our support team will provide you with further assistance.
Regards.
Hello,
I notice you are using “My Tickets” WP plugin. Though it seems you’re missing some critical functionality of it regarding ticket account registration and preferences. I am keen to buy this theme, but just want to know about if this is a simple oversight or not?
Hello,
Thank you for your interest in our theme.
Login and registration option is presented in theme.
Please check the links below for more information about Ticket settings:
http://docs.joedolson.com/my-tickets/ https://www.joedolson.com/my-tickets/Thank you.
I just purchased the them and I noticed on the tickets page that there is misalignment of the names and prices boxes for the types of tickets. How do I solve this issue.
Hello,
Thank you for choosing our theme and contacting us!
Please submit a ticket at https://ancorathemes.ticksy.com/ – our Support team provide you with a solution.
Thank you in advance.
Hi there, very nice theme. Is this theme compatible with WooCommerce? And what kind of payment plugin do you currently have to buy tickets and how is the setup? What kind of payment portal are compatible with? Thank you
Hello,
Thank you for your interest in our theme!
We have added a free version of My Tickets plugin. My Tickets ships with PayPal Standard payments.
Please check this link for more details: http://bonko.ancorathemes.com/doc/#plugins_settings_my_ticketsWe haven’t tested theme with WooCommerce. If there is a need, we may create a test theme installation for you so you could access the backend and test the theme with the plugin yourself. In order to proceed, please submit a ticket to category “Pre-sales Questions” at https://ancorathemes.ticksy.com/ .
Thank you!
Congratulations! Nice Work, Good Luck With Sale 
Thanks a lot 
Congratulations!
Amazing Work, Good Luck With Sale
Many thanks! 
Congratulations! Nice Work, Good Luck With Sale
Thank you so much!
Good theme. GLWS
Thanks a lot!
Great Work, Congratulations GLWS
Thank you for your nice words!
Good luck!
Thank you
Incredible work! Good luck!
Thank you very much
Very cool and fun! Great job!
Many thanks
Awesome design. Congratulations!
Thanks a lot!
