Hi there,

If you refer to excerpt text on the blog posts, please read more about it here.

If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.

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Hi there,

Please note that we are working on updating all our themes at the moment, so it will be out soon for sure.

We can say that the theme is compatible with the latest version of WordPress as well as it is compatible with the latest WooCommerce as well. You will get this message though but it will not affect the performance of the theme as well as it will be added in the theme’s changelog once the update is out. At the moment we don’t have any ETA when this update will come out.  You will for sure be notified when the theme update is out. We appreciate your patience and understanding.

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Hi there,

Thanks for writing in.

Please note that due to safety measures related to COVID-19 the updating of our themes is a bit delayed but please note that we are working really hard on this and that we are constantly working on updating all our themes. At the moment we don’t have any ETA when this update will come out.  You will for sure be notified when the theme update is out.

As we do always strive to keep all of our themes up to date.

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Hi there,

Yes, you can allow comments on portfolio and enable the category filter for the gallery.

If there’s anything else, feel free to ask!

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Hi there,

Please submit a request on our helpcenter in the upper right corner and one of our agents will assist you.

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Hi there,

Please submit a request on our helpcenter and one of our agents will assist you.

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Thanks for the fast reply. Found it in the CSS.

”.pswp .pswp__bg”

We’re glad you could manage

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Hello,

Thank you for reaching us

We tested this in on our local server and the mobile menu is working fine on our behalf https://prnt.sc/qxbdx5.

So please provide us with your website URL and a more detailed description of the issue, so that we can investigate this.

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Hi there,

Thanks for taking an interest in our theme!

Yes they do for sure, you can choose whether your Stocks will be free or paid. Let us know if you have any additional questions.

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Hi there,

Please check our articles about making your theme responsive here and here and if you somehow still encounter issues I would kindly ask you to submit a request at our help center and our support team will be happy to help.

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hi, I wrote on the forum but I haven’t received a reply yet. thanks

Hi there,

We have located your ticket on our support forum. One of our support agents has answered your ticket so please continue the conversation on the ticket.

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Hi there,

Thank you for taking interest in Nightshade. Sure, it’s possible to add video, all home layouts use Revolution Slider plugin, which, by default supports adding video backgrounds.

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Hello,

Thanks for writing in.

Please note that you need to minify (compress) the code from some js file and then paste minified code and replace existing code.

So, just copy whole code from somefile.js and paste it into some program for compressing code, for example jscompress.com and after code has been compressed, go to copy whole code from there and paste it into somefile.min.js to replace whole code from there with this new one and than just save.

Hope this was helpful for you.

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Ok, thanks .

Can you tell me what would be the best way to implement thumbnail switcher instead of owl-dots in case of fullscreen slider. I need thumbnails as navigation.

Hi,

This could be done if you’re using Revolution Slider for your slide. Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our forum and include your website URL along with wp-admin access and one of our support agents will assist you.

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Hello,

Thanks for writing in.

Try to install Nightshade theme by following the instructions from this article below → https://elated.ticksy.com//article/12621

If the problem persists you can try to upload the theme via FTP.

If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you → https://elated.ticksy.com

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Hello,

Please post this in English. Our support is in English only.

If you require some assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you → https://elated.ticksy.com/

Thanks & Regards,
Elated

Hello,

You can go to Plugins navigate to desired plugin and then just click to link for update.

Please note that we added compatibility for WC 3.6.1 within our latest theme update (ver. 1.4).

Screenshot → http://postimg.cc/zyHTN0zd

Just note that some plugins which comes with this theme as bundled plugins cannot be updated automatically, so you need to wait next theme update.

WP Bakery PB and Rev Slider come with our theme as bundled plugin via extended licence we have bought. More about it can be found in this article https://elated.ticksy.com/article/10866/ and also there is another useful link on Envato about bundled plugins in that article.

So, WP Bakery and Rev Slider will work fine for you, just ignore messages and warning about activation of it.

Thanks & Regards,
Elated

Hello,

If you are referring to Slider revolution that is presented on our homepage, then there is an option to add self hosted video. More about it could be found here https://www.themepunch.com/essgrid-doc/working-with-video/

Best, Elated

No. In the Elated Portfolio section. Self hosted videos dont work in anything other than the default layout. We spoke about this before a year ago and you stated that you were working on a fix…

Hello,

It seems like there is some conflict with self-hosted player JavaScript, so please use YT or Vimeo videos until the next update. We will pass it to our developers right now. Thanks for understanding.

Thanks & Regards,
Elated

Hello,

Thank you for taking interest in our theme!

You can try to achieve it by using Portfolio List element, like we did here → https://nightshade.elated-themes.com/portfolio/gallery/ In that way you will get an image gallery where all desired portfolio items will be shown.

Please note that for each portfolio item you can set featured image, some predefined layout and desired number of images or videos for single portfolio page that will be opened by clicking to some portfolio item → https://nightshade.elated-themes.com/portfolio-item/jeremy/

You can see Portfolio item settings in the following screenshot → http://postimg.cc/rRXP3sXG

Thanks & Regards, Elated

Hi,

As you can see in our theme demo, proofing gallery has no “download” button https://nightshade.elated-themes.com/proofing-gallery/proofing-gallery/ it also has the same gallery icons for zoom, download and mark.

Perhaps you thought of single stock photography post, where you can see download button – https://nightshade.elated-themes.com/stock-photography/stock-13/

Elated

Yes I know meanwhile there is no more the button “unfortunately”. but I’m 100% sure that it is such a button as it can be seen under floor synonymous on the proof page z was seen if you had selected several pictures …. well, yes, yes, nothing helps I have to live with it .. Thank you for trying to help me.

Hi,

We really don’t know where have you seen this button, but if you can find it in our theme demo, please let us know, so we can tell you how to recreate it. Thanks.

Elated

Hello,

Thank you for taking interest in our theme!

Regarding Wasabi FTTP storage, you need to check this with your hosting provider, it has nothing to do with theme files.

Can you please clarify how do you mean to “merge elements from different child themes”?

Customization services are not included by default. Once you purchase our theme, you will get access to 6-months of free support period you can use to get in touch with our support staff, for any theme-related questions.

Download buttons are available on Stock Photography list https://nightshade.elated-themes.com/stock-list/gallery/ as well as on Stock Photography single item https://nightshade.elated-themes.com/stock-photography/stock-13/

Elated

Hello, Thanks for the quick reply.

My site will have huge data files so I might need to use a storage site like Amazon S3 for the files while hosting the files somewhere like Blue-host.

My question before I can make the purchase is, can you confirm if I could be allowed to ask for customization services which would enable uploads to the site to go straight to the storage site? As in hosting webisite files on Blue Host but storing uploads on Amazon S3/Wasabi. Please see this template for music https://codecanyon.net/item/musicengine-social-music-sharing-platform/22562120?_ga=2.148316663.1382753535.1554807049-54317417.1554544325

Would you be able to customize with such functionality?

On merging elements, I meant taking portions of one demo to combine with another demo to make one site but made of different structures. For instance combing this http://prntscr.com/na0i6k and this http://prntscr.com/na0j5k

Ohh my God your template is beautiful, please say yes to the above

Hi again,

Sorry to disappoint you but we don’t provide customization services, perhaps you can look for someone at https://studio.envato.com/ Our support team covers all default theme features, however, we’re not in a position to extend default theme functionalities. If you don’t see some feature in our demo, it’s probably not included at all.

Regarding combining two pages from theme demo, this is possible by default and it’s exactly what we wanted users to do, to create their own layout from predefined elements.

If there’s anything else, please let us know.

Elated

Hello,

Thank you for taking interest in this theme! We’re glad you like it!

Our demos might appear slow, but this is only because we are showcasing lots of images with the highest quality. As such these images are not optimized and are making the load times higher. Also, our demo pages try to showcase all options at once, so you can see all the possibilities the theme could offer.

Elated

Hi,

Please make sure you updated Elated CPT plugin to 1.1.1

Thank you.

Elated

That plugin doesn’t come with the theme zip… Where do i find it???

Hi,

You can find Elated Core plugin in nightshade/includes/plugins folder, when you download nightshade.zip file.

Elated