314 comments found.
I purchased this theme and had you install it and I’m having issues with editing the demo content on the home page. The packages on the home page will not change to days. It will change to weeks and years for the duration but will not change to days. I can not find an email to support anywhere! Please advise!
Hi.,
Sorry , for the inconvenience .
Kindly, send us your WordPress admin login and FTP login credentials through the right bottom form located @http://themeforest.net/user/designthemes . So that, we will check and have a clear look from our end.
Regards., DesignThemes Support.Hello i am having issues importing the demo contents, can you help me with that?
Hi.,
Thank you for contacting us.
Kindly, mail us your site credentials immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and import the dummy data for you.
Refer : http://prntscr.com/mkev23
cPanel login details (Admin username and Admin password)
WordPress admin login (Domain Name, Admin username and Admin password)
FTP access login details ( FTP Host, FTP Username, FTP Password)
Note : Before send the details, Please check that your server has the following limits as explained in our knowledge base link else contact your hosting support to do so.
http://wedesignthemes.com/support/knowledge-base/server-requirements/Regards., DesignThemes Support.
Hello, i want to buy this theme for a particular project and i want to know if is a options to show/hide some rows just for the client who registered and have an account. In the other case, i want to make sports courses for children and i want to make a specific page for the child and there shows the informations about the learn child stage and this option to make visible just for the parents who have an account on website. It is possible with this theme? Ty
Hi.,
Thank you for your interest on our theme .
Sorry we don’t have these features .
Regards., DesignThemes Support.
Hello, I’m looking for clear HTML version of this theme, not for WP.
Hi.,
Thank you for the interest in our theme and contacting us.
Sorry, We do not have the HTML version of this theme, we only have WordPress version.
If you have any queries, please feel free to contact us. We are always ready to help you.
Regards., DesignThemes Support.
Hello I am making updates to my site with the demo content populated through wordpress editor however, when I attempt to save the changes via the update button all of the content reverts back to the previous version and does not save my changes. I have to go to the revision history and access the autosaved version in order to apply any updates. Can you please assist?
Hi.,
Kindly, send us your WordPress admin login and FTP login credentials through the right bottom form located @http://themeforest.net/user/designthemes . So that, we will check and have a clear look from our end.
Regards., DesignThemes Support.
Are you able to provide the demo in the page builder format for easier editing?
Hi.,
Thank you for contacting us.
Yes, our them comes with demo in the page builder not a visual composer modules.
Kindly note the whistle theme dummy data created by the page builder. You have to customize those content by page builder only.
You can use either shortcode builder/ page builder / Visual Composer modules to create the new page contents. You can’t use both shortcode builder / page builder / Visual Composer in one page.
https://screenshots.firefox.com/oHT87aDx1h3Jr6Fj/localhost http://prntscr.com/m3bvg6 http://prntscr.com/m3bv9zIf you have any queries, found any difficulties, facing any kind of issues or need any support for this theme, please feel free to contact us. We are always ready to help you.
Regards., DesignThemes Support.
Hi there,
My social icons are linking to my domain. So the facebook button links to: www.wesley4motion.nl/www.facebook.com/wesley4motion
How can I change the link directly to Facebook?
Hi.,
Thank you for contacting us.
Kindly watch the following video to get a clear view a bout your query.
http://recordit.co/Hzb3yexC93Use this link directly to Facebook: https://www.facebook.com/Wesley4motion/
If you have any queries, found any difficulties, facing any kind of issues or need any support for this theme, please feel free to contact us. We are always ready to help you.
Regards., DesignThemes Support.
Hello, I am trying to create a site based on the Demo information. I was able to update the slider images; however once I completed the hompage content with the slider disappeared. I tried to re-import the demo content and now the container for the slider is smaller than the page width and I can’t determine how to correct.
Hi.,
It sounds like you have edited the page under the block editor , Kindly edit our page under the classic editor mode . So kindly activate this plugin – https://wordpress.org/plugins/classic-editor/ and check out the issue ,
Regards., DesignThemes Support.
thank you, i updated everything, wordpress theme and plugin but still doesn’t letme save the edit info in the backend letme edit the info but when i came back again to teh page edit all the info its gone:
https://www.useloom.com/share/d2931beab1694e40b8749d62a7d40cd0i leave you a vdeo , please can you get into the web and have a look?
i added the classic editor but there are some problems
Hi.,
Kindly, send us your WordPress admin login and FTP login credentials through the right bottom form located @http://themeforest.net/user/designthemes .So that, we will check and have a clear look from our end.
Regards., DesignThemes Support.
Thank you i did it!
i leave you the thing to fix, know
https://www.useloom.com/share/61b059b5515042158780d8db3659d400for some reason duplicates the info in some places, but i can`t see in the back end, please letme know what we can do…
Hi did you see this last video?
Hi.,
Yes , we have seen your video , it seems you have updated the page under the block editor which causes the issue .
Now we have restored the page using the revisions option – http://prntscr.com/mru9pm , please have a look.
Please don’t forget to place your worthy ratings 
Your 5 stars has a crucial part in our overall rating!We have a simple process for receiving feedback and it makes a big difference for us and how we serve our customers. Please visit below video link for how to rate our theme:
Eagerly waiting to see your 5 stars rating. Thanks in advance
Regards., DesignThemes Support.
Hi i have a problem with your templete i finish the support, but my problem is that the template doesn’t work anymore!!!, i can’t even edit a simple text, please letme knoasap what i have to do to fix that!
Hi.,
Kindly send us some screenshot about your issue , so that we will have a clear look from our end .
Regards., DesignThemes Support.
please send me a private email to show you….
here you can see how doen’t work!
I need a answer please i need to change information
hi , please i need a feedback , i’m really worried,
Hi.,
It seems you have upgraded your WordPress version to 5.X which included the block editor by default . We have fixed this compatible issue in our updated version , so kindly update the theme to version 2.5 .
Refer this link for how to update the theme – http://support.wedesignthemes.com/knowledge-base/steps-to-update-the-theme/
After update , if you want to edit the page then get into Admin Panel > Pages > there you can find new option “Edit With DTPage builder” under the page title . So using that option you can edit the page as normal .
Else simply install / activate this plugin – https://wordpress.org/plugins/classic-editor/ , it will enable the text editor mode .
Regards., DesignThemes Support.
Hi, thank you to reply i’m really worried, just a question how i can make to don’t lose the information? i mean how update the theme without lose all the work made it on it?
Hi.,
Thank you.
Please follow the below instruction for how to update the theme.
http://wedesignthemes.com/support/knowledge-base/steps-to-update-the-theme/Kindly download the latest version of the theme files form themeforest download section with you theme purchase account.
Note : Before update kindly take a full backup including the database.
The theme update affect theme core files and other files, so before update the theme you need to take a backup of your theme files and theme settings then update the theme and core plugin . After that you can replace the files which files you have modified to take effect for your site.
If you have any queries, found any difficulties, facing any kind of issues or need any support for this theme, please feel free to contact us. We are always ready to help you.
Regards., DesignThemes Support.
Hi there, I have problems with the (time)tables. I use it for They are not working properly on mobile phones.
Hi.,
Please share issue url So that, we can check and have a clear look form our end. Then we’ll help you to get rid of it ASAP !!
The website link is https://www.wesley4motion.nl/freerunnen/ but it’s in maintenance mode because it’s not finished. Is there a way I can send you the login details?
Can you tell me how I can unsubscribe from your support system. I see no options to unsubscribe when I log in to your support desk. There is no mention of it in your knowledgebase. I’m constantly getting emails every time somebody posts. When i go to the post I’m told my support has expired – yet you still send me these emails. The email you used to send me the email has a noreply email address so can’t contact you this way. Have gone to your website wedesignthemes.com and there is no contact email or contact form even. Checked your privacy policy thinking their might be an email address there and you have no relevant privacy policy content in your page.
I’ve tried all the angles. Can you get me unsubscribed from your support helpdesk and stop sending me everytime somebody comments on the theme please.
Many thanks,
Cormac
Hi.,
We have unsubscribed your mail from our mail list. Kindly check it and let us know the status .
Regards., DesignThemes Support.
does the theme no longer support Visual Composer? Images are linking wrong and not displaying on published pages.
Hi.,
Our theme is compatible with Visual Composer, but Visual Composer page builder works with only newly created pages , you cannot edit the Demo contents with Visual Composer. You can create new pages with Visual Composer plugin.
Kindly send us osme screenshot about the link issue , so that we will help you better.
Note : Kindly, Confirm your purchase code through the right bottom form located @ http://themeforest.net/user/designthemes . so that we can move forward.
If you need your Purchase Code you may download it from your Theme Forest account > Downloads > choose the necessary product>Download>License certificate & purchase code.
Kindly refer the following links for getting clear idea.
http://wedesignthemes.com/support/knowledge-base/purchase-code-where-to-download/Regards., DesignThemes Support.
Thank you for your instant support.
Hi.,
OK , Thank you .
Regards., DesignThemes Support.
who update fontawesome???
Hi.,
Thank you contacting us .
You can update font awesome icons by yourself – http://support.wedesignthemes.com/knowledge-base/font-awesome-icons-update/ But you can’t update Font awesome version 5, as of now we cannot use that version in our theme. It will be a huge task for us to change the theme fully to use that version. We will consider it in our future versions.
Regards., DesignThemes Support.
Demo content didn’t upload any images. How do i get the full demo content added?
Very disappointed that 24 hours go by and no response to my comment or to my forum posts or support email. Very bad business and import doesn’t work even after a complete uninstall of wordpress to start all over only to have the demo content not load properly. I may be requesting a refund. Who knows what else is broken on this theme
Hi.,
Sorry for the delay , we were leave for the past 3 days due to local holidays.
Kindly, mail us your site credentials immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and import the dummy data for you.
cPanel login details (Admin username and Admin password)
WordPress admin login (Domain Name, Admin username and Admin password)
FTP access login details ( FTP Host, FTP Username, FTP Password)
For the purpose of demo content import we have used “Unyson” plug-in to import the demo contents.
Note: Before installing the demo content, please check that your server has the following limits as explained in our knowledge base link else contact your hosting support to do so.
http://wedesignthemes.com/support/knowledge-base/server-requirements/After Install and activate the theme. Then the notification message will appear in your dashboard for install and activate all the required and recommended Plugins.
Please follow the instructions in the below knowledge base link for installing the demo contents using the Unyson plugin.
https://www.dropbox.com/s/kakd6zmsc4kvxpa/dt_unyson.gif?dl=0 http://support.wedesignthemes.com/knowledge-base/how-to-install-the-demo-content-via-unyson-plugin/Video: https://www.youtube.com/watch?v=Zt33ypi2uno
Kindly note that, the images used in the demo are all licensed. So, we can’t provide those images. Dummy images only present instead of original images. You can replace your own images. If you need to use those images which is used in theme demo, you have to purchase those images. Here is the image purchase links to purchase those images.
https://www.dropbox.com/s/uzarbmed4vu0slt/Whistle_image_purchase_links.txt?dl=0If you have any queries, found any difficulties, facing any kind of issues or need any support for this theme, please feel free to contact us. We are always ready to help you.
Regards., DesignThemes Support.
Hello again, I was waiting a long time for the update to arrive. I installed it, but smooth scrolling (on onepager) still does not work. I’m really sorry, but a have to ask for a refund because again a few weeks or month for the next update to come. Thanks in advance! Best regards
Hi.,
Sorry for the inconvenience , kindly send us some video exactly where do you want to enable smooth scroll so that we will have a clear look from our end.
Regards., DesignThemes Support.
Sorry, but I’m really not willing to go on using this template. I asked for the solution of this problem for two month and got the answer, that the update will fix it, but not when the update will arrive. Now the update came and the issue is still there. So if a fix was possible, why did I have to wait for the update? That fact and a few other things led to this decision.
Hi ltw001.,
It seems that you have not installed the theme correctly. Please have a look at this screenshot http://prntscr.com/m6xdp9 You have uploaded the theme files directly in the themes folder. Also it seems that you have not used the latest version 2.5. Please upload the theme files correctly and have a look.
Regards., DesignThemes Support.
Hello, I have just renewed my support, however I can’t access he forum. The site has just migrated to live and several pages are not displaying. Please can you help.
Hi.,
Kindly get back to us with your purchase code and mail ID so that we will send your forum details. And kindly send us some screenshot / video where you have the issue , along with your WordPress admin login and FTP login credentials through the right bottom form located @http://themeforest.net/user/designthemes . So that, we will check and have a clear look from our end.
Regards., DesignThemes Support.
Hi Support Team,
I bought this theme 8 Months back.
Right now for my server , attacked the virus . so , i remove total data.
Now when i reinstall theme , i didn’t dummy content data & Attachments.
So i’m requesting you , How to Import Dummy data.
On UNYSON Plugin – I install Demo Importer , But Its not working.
Please Help me to Get Dummy Data.
Thanking You,
Hi.,
Yes , we are ready to help you .
Kindly, send us your WordPress admin login and FTP login credentials through the right bottom form located @http://themeforest.net/user/designthemes . So that, we will check and have a clear look from our end.
Regards., DesignThemes Support.
Since Wp5.0 Update Pagebuilder is missing when editing or creating new posts. I’ve already updated the theme to v2.5
Hi.,
Thank you for contacting us.
We have sent the latest version of the plugin files to your mail. Please update it and check the issue.
Note : You need to update the both theme and WPBackry plugin to avoid these issues.
If you still have the issue, Kindly, mail us your site credentials (WordPress admin login (Domain Name, Admin username and Admin password) & FTP access login details ( FTP Host, FTP Username, FTP Password)) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and have a clear look form our end.
Regards., DesignThemes Support.
