213 comments found.
I have possibly found a little bug with the theme in mobile view. It is possible to scroll to the right even though there is no content to display. Could you please help me fix this?
I’ve uploaded a screenshot here: https://imgur.com/k2Y2ttU
Hello, Dear Customer!
Thanks for the message.
We provide technical support only to our customers which have a supported. Besides that we have a special support system for technical questions where you can share your site details in secure user area
https://mwtemplates.ticksy.com/
We would be more that happy to assist you and resolve your question, please buy it and send the private ticket on the
https://mwtemplates.ticksy.com/
with all questions.
Best Regards!
Thank you for your message. To clarify: I am not requesting assistance – I am reporting a PROBLEM in a product that you’re selling. I am unsatisfied with the product I purchased – I’m not sure why I am supposed to reward this by buying additional support. So far I haven’t rated the theme on themeforest, as I am still working on the project. But surely this will go into my rating if it is not fixed.
Hello, Dear Customer!
Thank you for your reply.
We will take into account your remark and wish to correct this.
Soon we will update and fix all possible problems.
Best Regards!
This is how I fixed the problem for myself. Of course, that only works if the slider has the custom class “slider-section”. I also restricted the CSS to certain resolution by using max-width: 767px. Cheers
@media only screen and (max-width: 767px) {
/* FIX FOR SLIDER - WEIRD BAR ON THE RIGHT SIDE OF THE SCREEN */
.slider-section .fw-row {
margin: 0px;
}
.slider-section .fw-row .fw-col-sm-12 {
padding: 0px;
}
}Thanks for this important information, we will add in theme’s release as soon as possible. Best Regards!
PRESALE QUESTION: It appears that this theme is compatible with WP version 4.7. Is that accurate?
Hello, Dear Customer! Our theme also works correctly with WordPress 5.0+ version. If you have additional questions – ask us. Best Regards!
Hello Sir,
Is there any off on your lifeguide theme?
Hello, Dear Customer!
Thank you that you are interesting of our theme.This dashboard is only for pre-sale question. If you need any support – please submit a private ticket at https://mwtemplates.ticksy.com
Best Regards!
How can I get the same homepage demo content as displayed here: http://webdesign-finder.com/html/lifeguide/ The theme I purchased populates with a very boring homepage instead:http://ministeroflove.com/ Help please??
Hello, Dear Customer!
Please read our documentation and watch video tutorials here.
http://webdesign-finder.com/docs/lifeguide/documentation_theme/index.html
You will find the tutorials how to install the demo content and set up the different sections on your website.
Best Regards!
This is 100% NOT helpful. You sold me a product that IS NOT working and I paid for support! Please actually send a thoughtful respond to me, not some canned message that shows you didn’t even read my message.
Hello, Dear Customer. Please submit a private ticket at https://mwtemplates.ticksy.com/ with the following info:
1. Link/login/password for your cPanel or similar hosting control panel.
2. Link/login/password for your WP Dashboard.
We strongly need exact information about these both points, only in this case we will be able to help you.
Best Regards!
Having issue getting my social icons to all show up via the widget.
http://dev.sharv.in/_client/yanni/contacts/.lifeguide .apsc-each-profile .apsc-instagram-icon {
background-color: #833AB4;
}
.lifeguide .apsc-each-profile .apsc-youtube-icon {
background-color: #cc0000;
}.Then save changes and you’ll receive this result: http://prntscr.com/od5556 Best Regards!
Thx
We are glad to assist you, Dear Friend!
I took over management of a site that uses the Lifeguide theme. It looks like some malware might be coming through it. How do we get an update to the theme to block out vulnerabilities?
Hello, Dear Customer. Every outdated software on your host or outdated plugins may be the reason of incoming malware. For additional security please use this plugin: https://wordpress.org/plugins/ninjafirewall/ Best Regards!
Thanks. I’ve done all of that and have a security plugin installed. Web host is advising updating the theme (it is the only thing out of date on the install).
Hello, Dear Customer. This dashboard is only for pre-sale question. If you need any support – please submit a private ticket at https://mwtemplates.ticksy.com Best Regards!
When I installed my security certs, my header disappeared and it messed up the format. Is there an easy way to remedy that?
RewriteEngine On
RewriteCond %{HTTPS} !=on
RewriteRule ^(.*)$ https://%{HTTP_HOST}%{REQUEST_URI} [L,R=301,NE]Save all changes, clear cache in a browser and check results at front-end. Best Regards!
Hi. I’m having trouble understanding the style sheets. I see it loading a fw-styles from the uploads folder, which I can edit and see changes, but they revert back shortly after. is this just a cached file? The one the theme > css folder doesn’t show the updates when changes are made.
Hello, Dear Customer! In order to avoid such issues with CSS editing, please use this plugin: https://wordpress.org/plugins/simple-css/ It’s simple and powerful, you may add here your custom CSS styles without modifying main styles in the theme. Your custom styles will have higher priory for theme due to this plugin. Best Regards!
Is it possible to create a leadpage, so without header and footer?
Hello, Dear Customer! By default our theme was developed with header and footer, but if you wish to use page without them – we can assist you in this query. Best Regards!
Will the theme support for WordPress 5.1? It looks like the last update of the theme is on 2017. Actually i want the WP version at 5x, so will that work properly? Also is the theme is using Revolution slider?
Hello, Dear Customer! The theme is compatible with WordPress 5.1. Currently theme contains only Flex Slider. If you have additional questions – please ask us. Best Regards!
I have 2 issues I need help with. The first is the mobile version of the site. The first slider is missing the word “DISCOVER” Instead is just has a teal blue rectangle shape. The blue color is correct but it should be the word “DISCOVER” as seen on the computer version. I am using an iphone 8 to access it and safari as the browser.
Other issue is at the footer. I want the email to appear right next to the envelope icon. Currently it sits below the icon.
Hello, Dear Customer! Please submit a private ticket at https://mwtemplates.ticksy.com and we will assist you. Best Regards!
What is the Page builder used? Visual Composer?
Hello, Dear Customer!
Visual Composer – is nice page builder, but it is not good to use 2 different builders together, because this can lead to unstable appearance of your content and other different issues. It is better to use default Unyson Page Builder in the theme. With the help of this builder you may create your pages with custom content and modify existent, you may change background, color and overlay color of sections, insert shortcodes and widgets etc.
Best Regards!
How do I adjust the padding on the menu bar. On my computer it stretches fine, only showing 1 line of the menu. However on my other computer which is a small monitor, it moves the “contact” down 1 line on the menu bar. I need the menu to be only on 1 line regardless of the monitor being used.
.header-1 .primary-navigation > ul > li > a {
margin: 0 15px;
}
.home.fw-absolute-header .fw-nav-wrap {
text-align: center;
}Save changes and check result at front-end. Best Regards!
Did not work. Still the same result. Seems like the menu works with mac computers but any PC pushes the “contact” to the 2nd line. Thoughts on how to fix this because it’s ugly with it on the 2nd line.
Hello, Dear Customer!
Please send for us the private ticket with the following info on https://mwtemplates.ticksy.com:
1. Link/login/password for your cPanel or similar hosting control panel.
2. Link/login/password for your WP Dashboard.
We strongly need exact information about these both points.
Best Regards!
I just installed the template on a new install of Wordpress. I’ve been able to make changes to the template data just fine. The only problem is when I edit icon box text (not header text, but body text) I get an error saying “updating failed” when I go to update the page. I’ve noticed this also happens when I try to input body text into the accordion formatting. It also won’t allow me access to the coding, so I’m not sure how to replace the dummy text on the site.
Thanks for the help!
I installed the classic editor plugin, and that enabled me to make changes, but I’m getting a blank page with the text “id-5ca0305adbd30” on it whenever I update the home page. The updates still save, and I just have to hit the back button to get back to the dashboard, but a client will be maintaining the site, so if it could update normally, that would be a help!
Hello, Dear Customer! In order us to resolve and fix this issue, please submit a private ticket at https://mwtemplates.ticksy.com/ and we will assist you. Best Regards!
I have an issue with the wordpress theme where the menu and the footer have simply disappeared. I have tried everything. Please advise.
http://onj.a29.myftpupload.comHello, Dear Customer!
Thank you for your question.We check your link:
http://prntscr.com/mzctk0
Please, send the private ticket on https://mwtemplates.ticksy.com with the following info and screenshots what the exact disappeared.
1. Link/login/password for your cPanel or similar hosting control panel.
2. Link/login/password for your WP Dashboard.
We strongly need exact information about these both points
Best Regards!
Hi, again. I added a plugin that puts an e-mail subscriber opt-in box at the top of my page, which then bleeds over the navigation bar (where the logo and menu are) when I scroll down and it floats to the top, so the top part of my logo and the menu is cut off. Is there a way to add extra room to so that the logo and menu are fully visible beneath the e-mail bar?
Hello, Dear Customer! We think we may correct this issue via CSS rules. In order us to assist you as soon as possible please include all your requests in email and sent us it at support@modernwebtemplates.com Best Regards!
Hi. I sent an e-mail last Wednesday. How long should I expect it to take to get a reply?
.home.fw-absolute-header.header-1 .fw-sticky-menu-open .fw-header-main {
padding-top: 60px;
}Save changes and check results at front-end. If you’ll have additional questions – please submit a private ticket at https://mwtemplates.ticksy.com/ and we will assist you. Best Regards!
I’m setting up pages for specific blog categories. Is it possible to either a) change the layout of the category pages or b) have a different page header for subpages of the blog page (if I build the layout as a separate page).
On a similar note, is it possible to have a separate header for the services and/or portfolio sections?
Hello, Dear Customer! We think we may correct this issue via CSS rules. In order us to assist you as soon as possible please include all your requests in email and sent us it at support@modernwebtemplates.com Best Regards!
I installed the demo content, but when I go to the Blogs Page, there’s nothing there to edit. I can’t figure out how the blog posts are actually being displayed, and would like to so I can customize it to my own categories, etc. Also, if I open the blogs page, the header is stretched, and so is my logo. How do I fix this?
img {
height: auto;
}Save changes and check result at front-end. Concerning blog page – in fact this is post type page which is not editable like simple WordPress page. But our theme has several options for blog page, please click WP Dashboard => Appearance => Customize => Blog: http://prntscr.com/mw927y As alternative for current blog – you may use this nice plugin: http://demo.wponlinesupport.com/blog-designer-post-and-widget/ It possible to insert it’s shortcode in page. Best Regards!
Thanks. I’ll play around with this and see what I come up with. On a similar note, I’d like to have a few sentences about comment policy added at the end of every blog post. Is it possible to create a widget or template to make that happen?
We think it’s possible to do, please submit a private ticket at https://mwtemplates.ticksy.com/ in order us to assist you. Best Regards!
Hi, I tried to submit a private ticket but was unable to because this theme isn’t in the dropdown menu.
In this case please email us at support@modernwebtemplates.com and we will assist you as soon as possible. Best Regards!
I’m having issues with the Icon Boxes on the Home page. Any time I try to add a new one or change the icon, the page fails to update. I’ve tried several times, on different computers and in different browsers. How can I work around this issue?
Hello, Dear Customer. In this case please install this plugin: https://wordpress.org/plugins/classic-editor/ This step will fix this issue. Best Regards!
Thank you! That fixed it.
We are always glad to help you!
Best Regards!
How can I edit the speed of my testimonials?
Hello, Dear Customer!
If you want to change testimonials speed, open in any code editor file script.js which locates in /wp-content/themes/lifeguide/framework-customizations/extensions/shortcodes/shortcodes/testimonials/static/js and go to line # 22.
Change duration: 1000 to duration: 700 and save file. Then clear cache in a browser and check result at front-end.
Best Regards!
I can’t find the shortcodes in my wordpress! is there any easier way?
Hello, Dear Customer! We can do this quickly for you – just submit a private ticket at https://mwtemplates.ticksy.com/ with the link/login/password for your WP Dashboard and we will assist you. Best Regards!
