Hello there,

Thank you for purchasing our theme and for reaching us. Are you sure ? Here is the link to the add-on : https://wordpress.org/plugins/yith-woocommerce-product-add-ons/ and it was updated just 2 weeks ago. Can you please clarify what are the issues you are facing with this plugin ?

There are premium alternatives to YITH Add-Ons like WooCommerce Extra Options plugin. The theme is compatible with Extra Options plugin.

Hope this helps. Let us know if you have any other questions or need further help.

Thanks, Ibrahim

Hello there,

Thank you for purchasing our theme and for reaching us. A theme plays a very small role in a site’s speed. A website’s speed depends highly on your content and your server configuration. Here are our general suggestions to speed up your website :

1. Use PHP 7+ instead of PHP 5.x. This would increase the speed by at least 20%.

2. Use caching plugins like WP Rocket or W3T Cache to cache your server output.

3. Use a CDN like cloudflare to cache your static resources like JS, CSS and deliver those files faster.

4. Optimize all your images before upload. Images make up for more than 50% of your website’s size.

5. Consider using a dedicated hosting instead of shared hosting. We recommend Digital Ocean for unmanaged hosting and WPEngine for managed hosting.

Hope this helps. Let us know if you have any other questions or need further help.

Thanks, Ibrahim

Thanks a lot

I think you guys should make this as an option in theme for future updates.

Hello there,

Thank you for getting back. Yes, we’ll include this in our next update as a theme option.

Regarding your question about overrides, as long as you keep your customisations in a child theme and you don’t update the child theme ( you should only update the parent always ), your customisations are safe.

Hope this helps. Let us know if you have any other questions or need further help.

Thanks, Ibrahim

Yes it does. Thanks for the quick replies.

Hello there,

Thank you for reaching us. May I request you to post your support question from the same account that you used to purchase the theme. Support is restricted to customers only and unfortunately I cannot verify your purchase against this account.

If you believe you’ve used this account for purchase I request you to contact Envato.

If you are a developer asking this question on behalf of a client, please email our support your purchase code from your customer and the Envato account associated with the purchase.

Thanks, Ibrahim

Hello there,

Thank you for purchasing our theme and for reaching us. The checkout page from WooCommerce cannot be changed. The stripe gateway integrates with WooCommerce checkout page natively and there is no need to navigate out to a separate checkout page.

Hope this helps. Let us know if you have any other questions or need further help.

Thanks, Ibrahim

Hello there,

Thank you for purchasing our theme and for reaching us. The icons in the menus come from Appearance > Menus. Have you imported the data twice ? You can remove the additional menu items from Appearance > Menus.

Hope this helps. Let us know if you have any other questions or need further help.

Thanks, Ibrahim

Hello there,

Thank you for your interest in our theme. Yes, you can use premium themes in localhost multiple times but not on a live server.

Hope this clarifies. Let us know if you have any other questions or need further help with the theme.

Thanks, Ibrahim

Hello there,

Thank you for purchasing our theme and for reaching us. When you import our dummy data you’ll have a website similar to this : https://demo.madrasthemes.com/pizzaro/ which has placeholder images instead of actual images. 

We do not have the right to distribute the images, we only have the right to use them commercially. Hence our dummy content will contain only placeholder images instead of actual images.

Actual images take lot of time to import and usually breaks the importer causing error 500 and other issues. Also your website could be slapped with a DMCA notice in future if they find out about using copyrighted images. It is safer, better and faster to use placeholder images instead of actual images.

Hope this clarifies. Let us know if you have any other questions or need further help with the theme.

Thanks, Ibrahim

Hello there,

Thank you for purchasing our theme and for reaching us. Pizzaro > Header > Header Styles applies to all pages of your website except home pages and pages that use home page templates.

Home page header styles are set from the page options as show here : https://drive.google.com/file/d/1_O_ehffRPOLszuhvP8YiETOAtj-hT_ep/view?usp=sharing

The same applies for footers too.

Hope this helps. Let us know if you have any other questions or need further help.

Thanks, Ibrahim

thanks for your fast reply, page options don´t work in this case because its v1 kc design i just can make changes by adding elements with king composer, I can see home v1 options menu but can not change anything UPDATE: sorry works perfect now! Thank you!

Glad your issue is resolved. Please do not hesitate to reach us if you have any questions related to our theme.

Cheers Ibrahim. I’ll keep my eye out. Feel free to give me a nudge once it’s ready to go. Thanks.

Hi There! How’s the Elementor compatibility coming on? You mention it would be ready May 2019. Is it released now?

Hello again,

I am sincerely sorry, we are behind schedule on this one. We do not have a definite release time but we are working on it as we speak.

Thanks, Ibrahim

site is loading very slowly

Hello there I see an extension at the back of the page links. How can I remove this https://marnero.com.tr/?v=ebe021079e5a It was dissolved

Hello there,

Thank you for reaching us. The ?v is added if you’ve enabled geolocate with page caching in WooCommerce > Settings > General. Ref : https://docs.woocommerce.com/document/configuring-woocommerce-settings/

Hope this helps. Let us know if you have any other questions or need further help.

Thanks, Ibrahim

Please give me 20 mins time. I will check and get back.

Thank you

still waiting my friend…

i try to control the width of the megamenu with “Menu: XXX px” and works – the megamenu width goes to XXX px – BUT – the content still with 4 or 5 columns – then the white space still appearing at right.

Hello Ibrahim – HTML version

Hello again,

Thank you for your clarification. To answer your question :

1. You can set the columns of the mega menu using column classes of bootstrap.

2. If you want to control the width use classes like ‘yamm-fw’ or ‘yamm-tfw’ for the parent of the megamenu item.

Hope this helps. Let us know if you have any other questions or need further help.

Can you please post further questions in Pizzaro HTML support ? This is Pizzaro WP support.

Thanks, Ibrahim

Hello there,

Thank you for your interest in our theme. The latest version is v1.2.13 and we do continuously update our theme as required.

Hope this answers your question. Let us know if you have any other questions.

Thanks, Ibrahim

Hello there,

Thank you for your interest in our theme. To answer your questions :

1. The theme includes Revolution Slider which is a premium plugin. There are other plugins used in our demo. They are free plugins and are available in WordPress.org repository. You don’t have to buy any additional plugins to get the same output as our demo.

2. The theme is not dependent on any page builders. However we’ve included King Composer and WP Bakery Page Builder compatibility. King Composer is free while WP Bakery Page Builder is not. You’ll have to purchase it separately if you want to use WP Bakery Page Builder.

Hope this answers your question. Let us know if you have any other questions.

Thanks, Ibrahim

This 4 pictures are preset, is there any way to add additional new pictures? Because in menu settings its only possible to change existing pictures and posts, not to add new ones

Hello there,

Thank you for your clarification. I see what you mean. If you want to add more blocks, you’ll have to use King Composer instead of our default template based approach. Here is how you build your home page with King Composer : https://transvelo.github.io/docs/pizzaro/setup/home_v1_kc.html

You can see the second row has banner blocks, you can add as many as such rows using King Composer.

Hope this answers your question. Let us know if you have any other questions.

Thanks, Ibrahim

works perfect, thanks!

Hello there,

Thank you for purchasing our theme and for reaching us.

Home pages in Pizzaro are built using page templates. ( Ref : http://transvelo.github.io/docs/pizzaro/setup/home_v1.html ). This means there will be no content in the text editor area or king composer back-end editor. The content is loaded from the template file and are configurable via page options meta-box that are present below the editor.  This makes sure that the home pages are independent of page editors.

However you can also build the home pages using king composer. For example, you can build home v1 by following the instructions given here : http://transvelo.github.io/docs/pizzaro/setup/home_v1_kc.html You need to paste the code given in the documentation into your child editor to generate the page using King Composer.

Purchase code does not required to add with in theme it will be required to access the theme support.

Thanks, Farook

Hello there,

Thank you for purchasing our theme and for reaching us. The sizes are product add-ons, you can add product add-ons like explained here : https://youtu.be/PNxfITw833s?t=7m26s or here : https://transvelo.github.io/docs/pizzaro/setup/adding_products.html Once you’ve added a product add-on it will display on single product page and you can make it appear in the product loop by adding the add-on to Pizzaro > Shop > YITH Add-On Options > Show on Shop Archive and choose the size add-on.

Thanks, Farook

Hello there,

Thank you for purchasing our theme and for reaching us.

You can add your own map in Pizzaro > General > Embed Map here : http://transvelo.github.io/docs/pizzaro/theme_options_panel/general.html

Hope this helps. Let us know if you have any other questions.

Thanks, Farook

Thank you for the reply, i will get all the icons created from my graphic designer and then i will provide you my login information via support form. So that you can attach one icon and i can see how you did it. Thank you once again for letting me know that this can be possible.

Guys, i want to change this text http://prnt.sc/n4rq6k to something else. But i am not able to find the file where i can change that text. Please check this screenshot as i have a list of those files where this text can be changed http://prnt.sc/n4rqtc

Please let me know, which file is the file where i can change the text from “Your Cart Is Empty” to “Ihr Warenkorb ist leer”

Hello again,

I see that you are looking to translate. The theme is translatable and we have included all the strings with the pot file. You can use a plugin like loco translate to translate the theme into your language. You can find instructions here :

Hope this helps. Let us know if you have any other questions or need further help.

Thanks, Ibrahim