303 comments found.
Hello This is pre -sales question
Can we get regular update from the premium plugin which was used in this theme like - Revolution slider - Visual Composer - WPML if yes then how many months of subscription we will receive.
Hi,
Revolution slider+visual composer is included with theme we give the updates time to time so you would get the latest plugins with the theme update but wpml is premium plugin so it is not included with theme.
Thanks
Hi there, I’ve recently purchased this theme and it is advertised that the theme includes Visual Composer Page Builder but the theme comes with WPBakery Page Builder? Please verify this.
Hi,
Thanks for your valuable purchase. Please note that, Right now, all support will be conducted through https://steelthemes.ticksy.com/submit/#100010228 our support team will help you ASAP.
Hi,
Great theme, but one thing we are missing. The shipping costs block isn’t visible on the checkout page! Also in your demo we see. Please can you fix this soon or email us how we can fix this? We want to go live and this part we are missing!
Hope to hear soon from you!
Best regards, Tim
Hi,
Thanks for your valuable purchase. Please note that, Right now, all support will be conducted through https://steelthemes.ticksy.com/submit/#100010228 our support team will help you ASAP.
Thank you very much! 
Dear sir or madam,
We have a big problem with our garden hub theme. After some small changes in the website the logo disapeard and it is not possible, to adit the logo: www.debiologischetandarts.nl Please, help us as it is a big problem for us. Big damage for our company.
Met vriendelijke groet,
Rebecca Brucker rebecca@winstar.nl Winstar Tandverzorging MarketingHi,
Thanks for your valuable purchase. Please note that, Right now, all support will be conducted through https://steelthemes.ticksy.com/submit/#100010228 our support team will help you ASAP.
Thank you very much! 
We can get no acces to the General Settings in our website. www.debiologischetandarts.nl
So our logo is gone and the options to show adress and additional information on the top of our homepage is also not accessible and no longer visible
We bought this template and our purchase code is d62bd942-3164-4ac2-a151-05a608ea030c
Hi,
Thanks for your valuable purchase. Please note that, Right now, all support will be conducted through https://steelthemes.ticksy.com/submit/#100010228 our support team will help you ASAP.
Thank you very much! 
Hi, I installed the theme and then started customizing all of the pages. How do I go back and reset a particular page if I want to get it back to how it was before I started customizing it?
Hi,
Thanks for your valuable purchase. Please note that, Right now, all support will be conducted through https://steelthemes.ticksy.com/submit/#100010228 our support team will help you ASAP.
Thank you very much! 
just purchased! I love it.. But how do I get the green tab on the header w/ the phone. and the address – and opening hours?
Hi,
Thanks for your valuable purchase. Please note that, Right now, all support will be conducted through https://steelthemes.ticksy.com/submit/#100010228 our support team will help you ASAP.
Thank you very much! 
Private Ticket #2089907
Hi, I’m considering to buy the theme. My concern is that for projects I need a portfolio-style image gallery that’s easy to click through rather than open one page at a time per each project as in your demo. Would I be able to create this within your theme? Thank you
Hi,
it is impossible. the theme doesn’t have this feature.
Thanks
Hello,
I’m using your theme for an agricultural website. Most of farmers in our country talk Arabic. So I would like to know if there is a version of your theme in Arabic , to make it easier for me.
Thank you,
Hi,
Thanks for your valuable purchase. Please note that, Right now, all support will be conducted through https://steelthemes.ticksy.com/submit/#100010228 our support team will help you ASAP.
Thank you very much! 
Hi, I am trying to change the logo to my logo but am having trouble getting it to update. How do I change the logo?
Thanks.
Hi,
Thanks for your valuable purchase. Please note that, Right now, all support will be conducted through https://steelthemes.ticksy.com/submit/#100010228 our support team will help you ASAP.
Thank you very much! 
How is possible that in header you didn’t think about cart ajax dropdown icon section?
Hi,
Thanks for your valuable purchase. Please note that, Right now, all support will be conducted through https://steelthemes.ticksy.com/submit/#100010228 our support team will help you ASAP.
Thank you very much! 
I deleted my wp install after i used the license key. when i installed a new wp site, it did not allow me to use the theme. can you please send me a new license key for the theme. mabrouk.amena@gmail.com
Hi,
Thanks for your valuable purchase. Please note that, Right now, all support will be conducted through https://steelthemes.ticksy.com/submit/#100010228 our support team will help you ASAP.
Thank you very much! 
Hi there. I was able to download the theme, but the plugin called RT Demo Importer is not available for me to activate the theme I want. Can you please help with this one. mabrouk.amena@gmail.com
Hi,
Thanks for your valuable purchase. Please note that, Right now, all support will be conducted through https://steelthemes.ticksy.com/submit/#100010228 our support team will help you ASAP.
Thank you very much! 
How do I customize with telephone icon and company #, address icon and social media links the header as in the samples.
Hi,
Thanks for your valuable purchase. Please note that, Right now, all support will be conducted through https://steelthemes.ticksy.com/submit/#100010228 our support team will help you ASAP.
Thank you very much! 
Dear Sir/ Ma’am,
We are planning to buy theme for another client. Can we replace leaf icon by a building icon while hovering on menu. Kindly get back to us.
Regards, Rohan rohan.ad2brand@gmail.comYes, it is possible. After you purchase the theme, we will help you replace it.
Having difficulty replacing images in the services pages. There are references to images in the page placeholders that i can not identify. the images are numbered and i can not find any other reference for those numbers.
Hi,
Thanks for your valuable purchase. Please note that, Right now, all support will be conducted through https://steelthemes.ticksy.com/submit/#100010228 our support team will help you ASAP.
Thank you very much! 
When i install and go to work on the website back end i get a huge text box and this isnt how it usually looks using visual composer. where can i send screen shots..
clearimageweb@gmail.comHi,
Thanks for your valuable purchase. Please note that, Right now, all support will be conducted through https://steelthemes.ticksy.com/submit/#100010228 our support team will help you ASAP.
Thank you very much! 
Hi. Help me update the theme
No answer!
No answer! And no help from you!
Why did I buy support? I do not understand.
Hi,
We replied and please continue in support ticket – https://steelthemes.ticksy.com/ticket/1967756/
Thanks
Woocommerce. Not all information is displayed. Maybe something needs to be corrected?
No answer! And no help from you!
Hi,
We replied and please continue in support ticket – https://steelthemes.ticksy.com/ticket/1967756/
Thanks
Hi there,
We using the GardenHub Template, is the WPBakery Page Builder supposed to be working with Services, Projects, and Testimonial section? We are having an issue with it only working with the Pages. Not sure how we are supposed to edit the contents and images in those other categories without WPBakery Page Builder working in those sections.
We are on Wordpress 5.1.1
GardenHub Version 1.1.3
Hi,
Thanks for your valuable purchase. Please note that, Right now, all support will be conducted through https://steelthemes.ticksy.com/submit/#100010228 our support team will help you ASAP.
Thank you very much!