61 comments found.
I can’t change colours either and I’m getting the same error in the console about stephanie_king_color_schemes I’ll open a ticket too…
PRIVATE TICKET #2202529
Can you indicate how long it’ll take to fix this?
Hello,
Please take our apologies for the delay – we do not work on weekends.
Your ticket was replied. Please check it. Thank you!
Best Regards,Dear Support
I can’t make any changes in the “color theme editor”. I get the following error message “ReferenceError: stephanie_king_color_schemes is not defined”.
Regards
Hello,
Please submit the support ticket at https://themerex.ticksy.com/ to get help from our support team.
Best Regards,- presale question -
Hi there,
is Visual Composer / WP Bakery already included with theme?
I saw the compatibility I’m just wondering if one of them come with the template.
Thanks in advance.
Hello,
Thank you for your interest in our theme! 
Yes, WPBakery Page Builder plugin is included into the theme http://stephanie-king.themerex.net/doc/#extra_plugins
Best Regards,Hi there,
Ok, theme just purchased and everything seems fine. I got just one problem with color scheme editor, it doesn’t work at all.
I can see all the colors but is not possbile to modify them and the concole shows this error: ReferenceError: stephanie_king_color_schemes is not defined
Any suggestion?
Thank you
Hello,
Could you please submit the support ticket at https://themerex.ticksy.com/ to get qualified help on this issue from our support team.
Best Regards,hey. I have purchased this theme and asked theme forest to install for me. now I cant even change logo size. I keep making my logo big but size is not changing. also i want to keep logo on the left (I do not like hide menu with lines at all) and want to keep menu in the middle of the screen. HELP.
Mariam
Hello Mariam,
Thank you for choosing our theme!
Could yoy please submit the support ticket at https://themerex.ticksy.com/ to get qualified help from our support team.
Best Regards,Hi,
I would like to ask if this theme is compatible with WPML plugin?
Thanks in advance, best regards
Hello,
Thank you for your interest in our themes!
Sure, the theme is compatible with WPML plugin. Feel free to use it for multilingual site.
Best Regards,
You have other great templates i will purchase from you but this template isn’t working for me.
Hello,
Could you please specify what seems to be the issue? As we can see in your ticket, all of the requests have been solved successfully.
If you still have any issues, please don’t hesitate to add them to the ticket and we’ll gladly provide you with step-by-step instructions.
Regards
Hello,
Can you please tell me if this theme is compatible with Wordpress 5.2 and when was released the last update it (23 January 19 or 12.03.2018?).
Thank you for your answer!
Hello,
Thank you for your interest in our theme!
The theme is compatible with Wordpress 5.2. The latest theme version please check in the bottom of the theme details page in the Changelog – 12.03.2018 .
Regards
Hi,
I don’t see Visual Composer to edit the webpages.
This is what i see. Check link pls http://prntscr.com/nlofsq
Hello,
You can get the latest version of bundled plugins whenever you need the update via tickets at https://themerex.ticksy.com. The latest version of WPbakery Page Builder will be included in the next theme release in a short while.
Regards
Please check the reply in the ticket.
Regards
This template is quite difficult to work with. Too Stressful and i have been working with wordpress templates for years. You responded to my support tickets but this is not just working for me. I will like a refund please. Thanks
Could you please specify what seems to be the issue? As we can see in your ticket, all of the requests have been solved successfully.
If you still have any issues, please don’t hesitate to add them to the ticket and we’ll gladly provide you with step-by-step instructions.
Regards
Hi, I would like to purchase this theme. However I see that there are complains about installation and support delay. I have a few questions: 1. Do you provide free of charge theme installation like demo site 100% 2.I would like to change the colors to my own, is it possible and if there is support for that. 3. Also change the fonts to my own. Thanks a regards!!
Hello,
Thank you for your interest in our theme! 1. We do not provide installation service for free. Our support operators will gladly provide you qith detailed instructions and will guide you step by step. Or you can order installation service here: https://themerex.net/offers/?utm_source=offers&utm_medium=click&utm_campaign=themedocs.
2. The colors should be edited in Theme customizer->Color scheme editor. Please check the following tutorial http://stephanie-king.themerex.net/doc/#theme_customizer
3. The theme enables you to use both Google Fonts and custom fonts in your design. You can load up to 3 different font families, including different styles and weights for each typeface. This can be done through Theme customizer as well.
Regards
Hi thanks for your reply, My concern is that is see there are many people complaining, If you don’t offer a clear way how to instal the theme, it’s hard to purchase, knowing I will have to pay extra 39$ and than wait for days for customer support! Cheers
Yes, you’re right. There were complaints regarding installation. Sometimes, they may be caused by the Customer’s server configurations, so it would be enough to set them up correctly and continue the installation. The theme has been installed on multiple websites without any issues. In case you still need our assistance, please do not hesitate to submit a support ticket. We will be glad to help you!
The theme installation steps are quite easy: 1) Upload the theme in Appearance -> Themes and activate it. 2) Follow the prompt to install bundled plugins. 3) Use Appearance -> Install demo data to import demo data. They are described in details in the theme documentation. In case you come across any difficulties, our Tech Support team will be glad to assist you and help you finish the installation. Just provide your website details in the support ticket at https://themerex.ticksy.com/.
Kind regards
This has been a complete nightmare. I have 15 years in IT and couldn’t figure a lot of this out so I hired a developer to make some “easy changes” and he still cant figure it out. Ive spent so much money and I regret even buying this. Support takes way too long to respond…... it is not cut and dry or easy to use this at all.
Hello,
Unfortunately, we could not locate tickets from you. Could you please submit a support ticket at https://themerex.ticksy.com/ – and get qualified assistance. Thank you!
Regards
I was speaking with Kira at themerexthemes@gmail.com and she asked for my purchase code, I gave it to her and no response.
I have since emailed twice more and still no response.
i have tried to submit a ticket via https://themerex.ticksy.com and it asks for my email address to register, which i entered and it says to check my inbox. there s nothing in my inbox. i have checked my junk folder. i have tried this at least 5 times.
Hello,
Could you please provide us with your email address? Our support operator will contact you.
Regards
I am so lost! I have tried a dozen times to do the one-click demo installation and now the entire page is blank and wont load. At first i changed a few things including the menu and just deleted some of the bloggy stuff on the homepage (just playing around) before my first attempt to install the demo . Now, nothing works!!!!! What do i need to do ? Do i have to have all these woo commerce plug ins (even though I dont need them) in order to sucessfully do the demo ? My entire page wont even load any more!
Hello,
Please submit a support ticket at https://themerex.ticksy.com/ – and get qualified assistance. Thank you!
Regards
Hi, Unfortunately my support expired before I can download the theme and create my website. This is what the website looks like when I download all the theme data: https://impeccablysuited.com/ ...all coding…I tried it 2x. Can you tell me why there may be an error on the site? Thanks!
Hello,
Please install WP bakery page builder plugin in order to make it look like live demo. Please extend your support license to get qualified assistance.
Regards
how to change the logo on mobile? i have tried to change all layouts but still shoeing the logo for the demo (only on mobile devices) plz assist
Hello,
Please open Pages->Home page->scroll down to Theme options->Header tab->Header style and check the header style there. For example this is Header 2. Then please locate the same style under Layouts section. Please make sure you have replaced the logo there.
If the issue still exists, please submit a support ticket at https://themerex.ticksy.com/ – and get qualified assistance. Thank you!
Regards
Hi team,
Presale question When i choose different colors, do the images also change? More information: https://prnt.sc/l197kd
Hello,
Thank you for your interest in our theme!
By default, choosing color doesn’t change the actual product image, additional plugins are required for getting this feature.
Regards.
Hi, Thank you for a wonderful theme. I am still in the process of getting it look like the demo. I could not find the revslider zip file in the package. Can you please let me know the settings you’ve used to create the slider in demo 1?
Hello,
To make the theme look more similar to the demo page, you need to install recommended plugins. Click on Begin installing plugins link in the header of the wp-admin panel. Alternatively, you can use Appearance > Install Plugins menu that redirects to the plug-ins installation page. Check all the listed plug-ins, select Install option and click on Apply button. Please learn more here: http://stephanie-king.themerex.net/doc/#getting_started
Regards
I have completed all those steps. Only thing left is the Slider. The homepage shows Revolution Slider Error: Slider with alias ”home_1″ not found in place of the slider.
This message means that the sliders have not been imported with sample data. You should open appearance->Install sample data->Import revolution sliders. If the issue still exists please submit a support ticket at https://themerex.ticksy.com/ – and get qualified assistance. Thank you!
Regards
Hi, I’m about to buy this theme but few questions before: Can I easily change the font for a specific one that my client is providing?
Hello,
Thank you for your interest in our theme!
The theme enables you to use both Google Fonts and custom fonts in your design. You can load up to 3 different font families, including different styles and weights for each typeface. Please check our tutorial https://themerex.ticksy.com/article/10868/ to see how to add a new Google/custom font.
Regards
Hello,
I have an issue that i have noticed ow that the prettyPhoto never worked when i insert a Single Image or Media Grid through Visual Composer that came with the theme.
Nothing shouws up in console. and no additional plugins installed. When pretty photo is enabled on a Single photo, it opens up the photo link instead.
Help is appreciated.
Thanks,
Kunal V
Dear Customer, Please submi a request at https://themerex.ticksy.com/ Our support operators will gladly help you. Kind regards
This theme is quite a pain to be honest. It’s taking me bloody ages to figure out how some of the sections are working.. Also, once I have imported the demo data it messed up with my site, I was unable to change the logo, the menus were all over the place. The documentation that you have provided for this theme isn’t clear one either. It’s taking too long to build a website around this theme.
Hello,
Dummy data import has two options – “Only pages, forms and sliders” and “Whole demo site import”. In case you have content (posts and pages) on the site, the first option should be used. The second option will remove all the website content and import all demo data.
The logo image is uploaded in Header Layout: http://prntscr.com/kfrnk9 Our Tech support operator has elaborated on other questions you had in the support ticket.
Regards
Hi Team, for some reason the theme is missing the style.cc file and will not work for me. Please can you help me.
Dear Customer,
Thank you for purchasing the theme!
Please make sure to unzip the stephanie-king zip package downloaded from Envato and upload the stephanie-king.zip folder from it only, not the whole theme package.
If the issue still persists, please submit the support ticket at https://themerex.ticksy.com/ with your Wordpress admin login credentials and FTP so that we can take a closer look into the issue.
Best Regards,
Hi. Can i make a one page version with this page and home sample?
Dear Customer,
Thank you for your interest in our theme!
Sure, it is possible to do by means of anchors.
Best Regards,
